问答题
●Your company has received a telephone complaint about late deliveries.
●Write a note to the Customer Services Manager in your company:
●saying who has made the complaint
●explaining why the deliveries were late
●recommending what action should be taken.
●Write 30-40 words on your Answer Sheet.
【正确答案】
【答案解析】Sample A
We"ve duly received the telephone complaint by Mr. White about the late deliveries caused by shipping problems.
In order to expedite the procedures, it shall be better to arrange someone to discuss with the customs straight away.
Band 4
All content points have been dealt with in this script but the phrasing requires some effort on the part of the reader, preventing it receiving a Band 5.
Sample B
To Mr. Miller, Customer Service Manager
I made a complaint about late deliveries. We have a problem about our supplier. The supplier had a fire in the stock and the goods are bad. We wilt receive the goods next week and we will write a letter to our customer that he will get your goods next week. Best regards
Band 2
The scenario has not been fully understood in this answer and as a result only one content point has been dealt with, limiting this to a Band 2.