【正确答案】Report: Training courses
Introduction
The aim of this report is to summarise and assess the training courses I have recently attended for the use of the Training Manager.
Courses
In my opinion, the most useful courses were:
• Managing people and
• Trends in Electronic Commerce.
"Managing People" was a one-day course focused on management techniques and their successful implementation. It examined different management styles and their benefits and disadvantages.
"Trends in Electronic Commerce" was a practically oriented one-day course. The main issues discussed involved: the latest trends in e-commerce, security of information, business to business (B2B) trading and potential savings enabled by e-cornered.
Benefits
Both of these courses were very interesting for me, as I work as a Purchase Manager. I am going to use some of the management techniques in my department. I would like to improve the current approach to motivation or organization of meetings for example. I think that "motivating people" is a key aspect of my job."Trends in Electronic Commerce" course was also very useful for me as we are set to start ordering process using the Intemet technology.
Conclusion
Next year, I would like to attend at least one of the following courses:
• Effective Negotiations,
• Time Management,
• Communication--a key factor for success.
As all of these topics are closely related to my profession, I am sure that it would be to my and also company's benefit if I could attend these courses.

【答案解析】[解析] 这是一篇比较好的习作，能够完成题目要求的所有写作任务。文章结构清晰，让人一目了然。语言使用清楚得当，词汇运用比较丰富。能够使用“I would like to”等表达句式，并能正确运用定语从句，例如：the training. courses I have recently attended for the use of the Training Manager.连接词的运用也较恰当如“as”。但文章中也有小的错误，例如：would be to my and also company's benefit，此外时态的运用稍显混乱。

【正确答案】27 March 2003
To: Mr. Thomas George
Invitation for a three--month placement for students in Zee Online Education Ltd.
Dear Sir,
Zee Online Education is a leading multinational company in the field of online learning & e-learning. We offer specialized online courses in Computer Software. These courses are recognized by the government and also internationally. We would like to offer placements for a short period to students from your business school.
The placement job would require students to do market research on certain important issues. Some of the areas of market research would be a) New Software required for the latest trends in the IT market, b) How well are online courses encouraging the growth of employment, c) Geographical area--relating to added use of a particular software. E. g: Places in the South of India like Coimbatore find that courses for textile design or CAD (Computer Aided Design) are popular--this is due to the large number of textile mills in the area.
Market research involves a lot of confidence on the part of Students. An eye for detail, a pleasing personality and an assertive attitude would be a plus factor for a Student working in the area of market research. Connecting with people would be another factor. Students must be able to mingle freely with employees of the company they are researching with. People skills help students go a long way in the areas of market research.
A job placement like this would definitely be an added advantage to a student's résumé. It would give him a wealth of experience in a short span of time. Fresh with the knowledge gained from the course a student will be able to gain hands on experience, which will benefit the next step that he takes in his career.
Yours Sincerely
...

【答案解析】[解析] 该文是一篇比较好的习作，完成了题目中要求的所有写作任务。尽管开头和结尾处所用的信函格式不正确，但整体的语言使用自然，一些短语和习惯用法的运用得当，例如：an eye for detail，in a short span of time，fresh with the knowledge。信函中使用了非常得体的礼貌表达方式，如：we would like to，the placement job would require students to do…。词汇的使用也比较丰富，并且能够正确运用一些词语结构和句型，例如：require sb. to do…，relate to…，due to…，定语从句“employees of the company they are researching with”。但也存在语法错误，如：people skills help students go a long way。

【正确答案】As it has been decided that changes in the customer service of the company ought to be made, the following points are brought up for attention:
1. Existing customer service is inadequate because:
a) It is too slow in the attention to the client, and
b) very often erroneous information is given to the client.
Summarizing there is an evident waste of time and loss of client variability.
2. Extending opening hours of the Sales Department, as suggested by the Sales Director will solve the problem only partially due to the fact that--
a) Not sufficient clients need the service during after-hours, and
b) the root of the problem springs from the initial delay the customer generally has to suffer.
3. Additional measures that should be studied for possible approval are:
3.1--Passing phone enquiries directly to a call centre.
3.2--Training junior salesman in customer service policy of the company.
4. The selection of the above listed measures is based on the following information gathered from the Marketing and Personnel Departments as well as from a considerable amount of data obtained directly from the client and which pinpoint the following flaws:
4. 1. Clients who telephone the company complain regularly of the excessive time they are kept hanging on the line until someone attends them.
4.2. Another regular complaint from clients is that junior salesman are often unfamiliar or doubtful as to the after sales guaranty and services to which they are entitled when they have purchased one of our products.
It seems obvious that junior salesmen are not getting sufficient training and that a possible special training programmed for them would solve the problem in a short time and with little additional expenditure.

【答案解析】[解析] 这篇习作较好地完成了题目中所要求的任务。文章连贯，结构清晰。语言使用比较自然。能够正确运用一些比较复杂的句型，例如：as it has been decided that…, clients who telephone the company…, it seems obvious that…。词汇和短语的使用比较丰富，例如：sufficient，pinpoint，considerable，as well as，is based on…。尽管存在几个小的语法错误，但并不影响其成为一篇较好的文章。