【正确答案】 B

【答案解析】[听力原文]
W: Justin, please inform the group of last month"s earnings.
M: Last month we saw a sharp increase in sales from the deli meat and cheese counter. From the pasta aisle, though, there was a more than 40 percent decrease in sales.
W: This is unfortunate. We were hoping for an increase in that department, especially since we changed to a new distributor with higher quality products.
M: Mrs. Thomas, if I can be honest, I think this was the problem. We asked shoppers about their choices in this aisle and many said they had gotten used to our old brands. They"ll need time to adjust to the new brands.

选项A错误，“mall”是指有很多独立店铺的大楼。选项B正确，“a grocery store”通常是卖肉类熟食和奶酪，有好多通道的食品店。选项C和D错误。

【正确答案】 D

【答案解析】选项A和B没有提及。选项C错误，女士说新商品的质量比原来的高。选项D正确，男士说顾客们习惯了原来的商品，需要时间适应。

【正确答案】 C

【答案解析】选项A错误，“a performance review”是一个人工作表现的回顾。选项B错误。选项C正确，女士通过让Justin告诉她上个月的收入来开始对话，这就是Justin做的事。选项D错误，说话者讨论在他们店铺卖出去的食物，而不是他们买的食物。