【正确答案】Consumer Rights
Any sensible consumer may encounter the problem of consumer fights. When goods or services are found to be faulty or do not live up to the manufacturer's claims for them, the reactions of consumers general fall into two categories. One type of consumer will accept the situation without complaining, while the other will take steps to protect his or her fights. How to deal with this problem is a matter of great social importance.
The first type of consumer probably believes that there is no point in protecting against shoddy goods or services, as it is usually the shops, not the customers, who always have the advantage. The second type of consumer, on the other hand, either takes up the matter directly with the shop which sold the commodity or service, or reports the trouble to the local consumer's association. Which of these two attitudes is the reasonable one?
In my opinion, the positive approach is the proper course of action to take. The reason is that keeping quiet about poor-quality goods or services will jeopardize high standards in the market place. Therefore, consumers must raise their awareness of their fights and learn how to protect themselves.