【正确答案】WINTER
【答案解析】[听力原文] Man: ... and the other announcement about company personnel concerns Managing Director, Bob Jones. Bob retires next month after twelve years of service. He will, however, continue to act as part-time consultant. His replacement as MD is another Bob... Bob Winter, currently Head of Operations. Now, I'd like to summarise our performance last year, before moving on to plans for 2003. I've decided that every year we should introduce a competition to guess the best-selling product throughout our stores. It's never been the same for two years running. For example, in 2000 it was mobile phones. The following year record sales of radios were achieved. I'm quite surprised, especially as we'd predicted it would be electronic organisers. (Any feedback on this idea would be welcome.) Recent investment in our furniture department has resulted in great improvements in sales: this includes children's, garden and, most dramatically, office furniture, which doubled its sales volume last year. Now to the announcement of the most successful branch. Our Paris branch has held this position for two years, but now it's the turn of New York, with the London branch in second place. Looking to the future, we're planning a number of developments. Our Personal Loan Service received much praise from customers when it was brought in last year. In response to customer demand, we're now going to launch our own credit card next year, as well as other financial services in years to come. Moving on to new stores. As you will remember, twelve months ago, we closed some of our unprofitable High Street stores. I still think we took the right decision-and next year, we've decided to locate six branches in commercial centres. That's the same number we've already opened in new shopping centres-it'll be interesting to compare their performance. Finally, as part of our continuous programme of staff development, we plan to offer a wider variety of courses next year, including Account Management, as well as continuing with IT Skills and Customer Services. Now . . .