填空题 When you enter into a conversation, you expect the other person to communicate exactly as you do, and the other person expects you to communicate just as he or she does. If these expectations are not met, communication 1 begins. On the other hand, in some situations, a person may expect the other person not to communicate in a 2 style. When two people start to develop an 3 relationship, complementary communication 4 often emerge. Once you begin to know and like another individual, you accept or become 5 of his or her communication style and the inherent 6 and weakness. It would not be 7 for you to manage communication conflicts if you remember the following 8 -step process: First, you should understand your own 9 style of communication. Second, you should be able to 10 the other person"s dominant style of communication. Third, you need to use different 11 of communication to deal with different expectations, so as to accomplish your 12 . Fourth, you will develop new expectations for your 13 communication activity. A person"s communication style is 14 and 15 influenced. Your personality also interacts with your style of communication. Remember descriptions of 16 such as charming, rude, dynamic, boring, pleasant, and dishonest are not communication style characteristics. In the process of analyzing and 17 communication events, the first step is to identify the other person"s style of communication. The next step is to 18 your style to meet the other person"s 19 . By controlling your style of communication, you can learn to control the 20 of the communication activity.