单选题 Conversation Two

单选题 How long did the man wait before his call was answered?

A、 Twenty minutes.
B、 Twelve minutes .
C、 Twenty-four minutes .

【正确答案】 A

【答案解析】

单选题 Why did the man phone Interserve Customer Service?

A、 He wanted to know what the recorded message means .
B、 He didn’t know which button to choose.
C、 He wanted to know if he can use his e-mail address while overseas.

【正确答案】 C

【答案解析】

单选题 What does the man think about the menu of options?

A、 Its meaning isn’t ambiguous.
B、 It is far from clear .
C、 It is satisfactory.

【正确答案】 B

【答案解析】

单选题 Which department would the man have spoken to if had chosen button two?

A、 Accounts and Billing.
B、 General Enquiries.
C、 Accounts and Service.

【正确答案】 A

【答案解析】

单选题 What will the operator do next ?

A、 Make an official complaint.
B、 Improve the menu of options.
C、 Make a note of the man’s complaint.

【正确答案】 C

【答案解析】