问答题Dealing with Complaints Properly Ideally , it should not be necessary to complain , since in business everything should be done carefully. Unfortunately, things do not always work out well. Errors occur and goods are mishandled, accidents happen,usually because of haste and lack of supervision. All of these result in complaint. The buyers need not accept any goods received that are not in accordance with their order. Except as the result of altemations made by agreement with the seller,but they may make an offer to keep the goods at a reduced price. The buyers are entitled to return to the seller any goods received that they did not order,but in the export trade it is usual for the buyers first to find out what the sellers wishes are in the matter. This is a question of courtesy and consideration, as the reimportation of goods into a country will involve customs entries and other formalities, to say nothing of the actual cost of freight and insurance. It is also possible that the wrongly delivered goods may have been intended for another customer in the same country as the receivers , and so the goods can be sent on to the correct address. It is better if the sellers instruct their own shipping and forwarding agents to attend to this , through their branch or correspondents in the country of the buyers, rather than involve the trouble of sending on goods. Replies to complaints should always be courteous. Even if the sellers think that the complaint is unfounded , they should not say so until they have good and reliable grounds on which to repudiate the claim. All complaints should be treated as serious matters and thoroughly investigated. If the seller is the first to discover that a mistake has been made,he should not wait for a complaint,but should write a cable or telephone at once to let the buyer know, and either put the matter right or offer some compensation. On receiving the complaint the sellers will make investigations , and if the complaint is justified they will at once apologize to the buyers and suggest solutions. If the buyers have offered to keep goods , the sellers will probably agree to this and to a price reduction. The amount of the reduction will depend on how bad the mistake is, and in some cases a substantial reduction, even with consequent loss ,is of more advantage to the sellers than the expense and trouble of having the goods retumed to them, and of causing mconvenience to their customers. However,if the value of the goods in question is high,it may be advisable to have them returned, although even in this case the added risk of damage in further transport may not be worth incurring. There is no need for the seller to go into a long story of how the mistake was made. A short explanation may be useful, but generally speaking, the buyers are not interested in hearing how or why the error occurred but only in having the matter put right,in receiving the goods they ordered-or at least value for the money they have paid-or in knowing when they may expect to receive the delayed consignment. Questions for reading :

问答题Bill of exchange

问答题据心理学家称，乐观和自信是健康的心理状态所应具备的要素。焦虑是一种心理问题，他源自对生活中的不确定因素的内在恐惧，或者说是一种不安全感。繁荣的市场经济中躁动的消费需求是某些人焦虑情绪产生的原因。名车、豪宅和优越的生活被人们视为高档的标志。但是，由于多数人难以达到这样的生活标准，有些人就会产生失落感。 然而，这种出于对金钱崇拜而产生的焦虑感并不具有代表性。对于多数人来说，引起焦虑的重要原因是高昂的房价、教育支出和医疗费用。人们生活在巨大的压力之下，但是低廉并且增长缓慢的工资使他们看不到脱离困境的希望。有时似乎是机会多多，人们也会因此而产生焦虑。

问答题1. Reading books gives us knowledge.2. Books are our friends.3. Books are our teachers.

问答题Our Man in Havana

问答题What are the differences between inflectional morphemes and derivational morphemes?

问答题poetic justice

问答题多数科学家这样认为，这项新技术正在对我们的生活产生积极影响，但是科学的发展决不应该以牺牲社会道德和人类的长期利益为代价。

问答题neon

问答题Speech community(北外2010研)

问答题One of the chief concerns of wildlife management is the protection and improvement of the natural habitat so that animals have enough food and water to survive. Wildlife management involves care of the soil to produce good vegetation, it also involves care of plants, not only as a source of food, but also as protection. Animals need cover to hide from their natural enemies and to raise their young safely. Just as crops are harvested, wildlife too must sometimes be "harvested" . By allowing limited hunting, good management can control certain species that threaten to overpopulate their habitat.

问答题What are the procedures of arbitration?

问答题 Baghdad, Iraq--If, in time, the attempt to implant a pro-Western, democratic political system in Iraq ends up buried in the desert sands, historians will have no shortage of things that went wrong. (46){{U}} Equally, if the problems here ultimately recede, supporters of the enterprise will find vindication (证明…正确) in the Bush administration's decision to hold course as others lost faith.{{/U}} (47) {{U}}Either way, any reckoning will examine the numbers of American troops committed here: whether they were so thinly stretched that their mission was doomed from the start, or, as Secretary Of Defense Donald Rumsfeld said last week, American commanders were given "exactly what they've recommended" in terms of troops.{{/U}} Mr. Rumsfeld has long taken a "less is more" approach to combat troop levels, and in a BBC interview Monday, he seemed to move toward those now pressing to reduce troop levels soon. (48) {{U}}"The reason for fewer," he said, "is because ultimately it's going to be the Iraqi people who are going to prevail in this insurgency (起义)"--in other words, Iraqi, not American, troops are the ones who will win the war, if it can be won.{{/U}} The words seemed at least to nod to politics. (49) {{U}}Last week, even as opinion polls showed continuing erosion in support for the war, a conservative from a state heavy with military Bases who has been a staunch(坚定的)supporter of the war, Representative Walter B. Jones of North Carolina, joined with another Republican and two Democrats in calling on President Bush to begin drawing down the troops in Iraq by Oct. 1, 2006.{{/U}} Earlier this year, the Pentagon offered an even earlier date for an initial reduction. But in recent weeks, American generals here have been telling Congressional visitors that the disappointing performance of many Iraqi combat units has made early departures impractical. They say it will be two years or more before Iraqis can be expected to begin replacing American units as the main guarantors of security. Commanders concerned for their careers have not thought it prudent to go further, and to say publicly what many say privately: that with recent American troop levels 139,000 now-- they have been forced to play an infernal board game, constantly shuttling combat units from one war zone to another, leaving insurgent buildups unmet in some places while they deal with more urgent problems elsewhere. Generals are not famous for wanting smaller armies. (50) {{U}}But American commanders here have been cautioned by the reality that the Pentagon(五角大楼), in a time of all-volunteer forces and plunging recruiting levels, has few if any extra troops to deploy(部署), and that there are limits to what American public opinion would bear.{{/U}} So the generals have kept quiet about troop levels.

问答题There are poor teachers, to be sure, and I'm convinced the teaching profession in this country must police itself more vigorously. I've thought sometimes that an incompetent teacher is worse than an incompetent surgeon, since a surgeon can cut up only one person at a time. However, it is also true that no profession is made healthy by focusing only on what's bad, and we must begin to see teachers as part of the solution, not the problem. Perhaps we can learn something from Japanese here. Teachers in that country, are heroes of the culture. If we do so, we may come closer to identifying the reason for the differences in school performance in our two countries.

问答题新一届中央领导提出了“中国梦”的概念。 你心目中的“中国梦”是什么? 如何实现这个梦?

问答题意识到我们的文化差异可以帮助我们更有效地相互交流，了解我们不同的交流方式可以丰富我们 的文化生活。不同的交流风格体现了我们深层的哲学观及世界观，这些深层的哲学观及世界观正是我们各自的文化基础。明白了这些深层哲学我们就会获得这个世界展示给我们的更加宽广的景象。

问答题Write your note with no less than 100 words. Write it neatly on ANSWER SHEET 2. Do not sign your own name at the end of the note; use "Li Ming" instead. (10 points)

问答题In this part there is an essay in Chinese. Read it carefully and then write a summary of 200 words in English on the ANSWER SHEET. Make sure that your summary covers the major points of the passage. 奥运医疗保障 记者关注什么 2008年7月31日，北京奥运会医疗保障工作新闻发布会在北京奥运会主新闻中心召开。北京市卫生局副局长邓小虹、北京奥组委运动会服务部副部长戴建平、奥运兴奋剂检测中心副主任吴侔天、北京市疾病预防控制中心主任邓瑛、北京市卫生监督所所长王义、北京奥组委运动会服务部反兴奋剂处处长陈志宇列席发布会，就记者关心的问题进行了回答。 “阳性”多不意味某届奥运会不干净 针对是否“阳性”越多，就意味着这届奥运会越不干净的问题，吴侔天认为，不能绝对和孤立地看这个问题。“以前没查出来的，难道说是干净的吗?查出来了，解决问题了，难道不是更干净了吗?我请你思考一下，难道雅典奥运会查出来的‘阳性’比悉尼多，你就说雅典奥运会比悉尼奥运会不干净?” 对于有媒体质疑EPO的检测问题，吴侔天解释，尿液中EPO的检测有很严格的世界反兴奋剂技术文件支持，兴奋剂检测实验室就是按照这个技术文件进行检测。目前没有看到EPO假阳性的案例。“所以，我认为这个方法是可靠的。” 917名兴奋剂检查人员提供服务 有记者提问，在北京市的34家兴奋剂检查站中，大约有多少人来做新批准的HGH检测?最大的检测中心是不是在奥运村，检测情况怎么样? 陈志宇解释，兴奋剂控制工作主要有三大环节：第一是兴奋剂检查，把运动员血样收集起来；第二是在实验室检测；第三是结果管理，由国际奥委会直接管理。北京奥运会在所有的竞赛场馆里都设有兴奋剂检查站，是完成样品搜集过程的地点。北京共有34个兴奋剂检查站，33个设在竞赛场馆，1个设在奥运村。6个京外城市有7个兴奋剂检查站，总共41个。北京奥运会分布在各个场馆里的兴奋剂检查工作人员共有917人，其中10名是从各国来的外籍兴奋剂检查专家，还有6名外籍兴奋剂检查志愿者。 血液回输列入禁用清单 有记者感兴趣兴奋剂检测方法。吴侔天称，根据世界反兴奋剂机构公布的禁用清单，我们遵循的是2008年公布的禁用清单，共有200余种禁用物和禁用方法，像血液回输就是禁用方法。我们实验室能检测所有世界反兴奋剂机构认可的检测标准，检测的不仅是原样，还能检测代谢物，检测量可能很大。 中医首次进入奥运医疗保障体系 除了运动员检测外，中医首次进入奥运医疗保障体系也是很多人关心的问题。在中国举办奥运会，中医在奥运会中发挥的作用是否能让更多的人意识到中国传统医学的博大精深?北京奥组委运动会服务部副部长戴建平说，传统医学服务在奥运村里主要是物理治疗。为了突出中医特色，我们选择了两家中医医院，北京中医医院和北京广安门中医医院。“奥运村里的医疗服务，除了直接对病人服务外，还要为队医们提供服务。队医有什么申请，我们就解决什么问题。奥运村中的中医服务主要是中医按摩、针灸服务。” 观众急病免费救治 奥运会的医疗体系在顾及运动员的同时是否还能照顾到普通观众?对这个问题，戴建平给大家吃了一颗定心丸。北京奥运会既有运动员医疗站，也有观众医疗站和观众医疗点。奥运会期间，如果看台当中有人招手或者有人突发疾病，可以通过志愿者和医疗助理送到观众医疗站。病情较重的患者可以通过观众医疗站的急救车转院治疗。奥运赛场周边为观众服务的医院有52家，可以就近治疗。对持当日有效票证的观众，我们提供场馆内医疗站的服务及从场馆到医院急诊的服务，服务是免费的。

问答题Direction: Write a short composition of about 150 words on the topic given below. Topic: China"s Auto Industry