WYOMO GROCERY BUYERS’ COOPERATIVE Question 1: Co-op members presently pay for goods “on the basis of cost to the co-op plus 23/% to cover warehousing and transportation from the warehouses to the members’ retail stores.” Is this a fair way to cover warehousing costs? Can you think of a better way? If so, describe it. Question 3: Toward the end of the case, Bright described how some manufacturers pay bribes to get shelf space in retail stores. Should retailers accept such bribes? Why or why not? Question 4: The case says, “Stores were responsible for placing orders with the co-op, although a co-op representative would call on a weekly basis, and one of her/his functions was to help some store operators complete their order forms.” Is this a function that the co-op should be performing? Why or why not? Question 5: The case mentions that some of the larger stores that belonged to the co-op sometimes threatened to form their own co-op. Assume that you are hired by some of them to study the feasibility of such a move. List the various topics that you would include in your study. Question 6: How would you vote on Hardy’s motion? Why? Question 7: Would it make a difference whether you represented a large or small store? Why? Question 2: Are there other strategies that the co-op might pursue to overcome this problem? If so, describe.

HANDY ANDY, INC. Question 1: Is this a customer service problem? Why or why not? Question 2: Marketing channels are the arrangement of intermediaries (wholesalers, retailers, and the like) that the firm uses to achieve its marketing objectives. Is the problem discussed in Handy Andy’s marketing channels? Why or why not? Question 3: Logistics channels handle the physical flow of goods or service. Is the problem discussed in Handy Andy’s logistics channel? Why or why not? Question 4: It appears that the factory distributors are exploiting the smaller dealers. Yet from what we can tell, Handy Andy in St. Louis has heard no complaints from the smaller dealers. Why would they not complain? Question 5: What should Handy Andy’s marketing Vice President do? Why? Question 6: Redesign the warranty postcard, staying within the same dimensions, and include questions or statements that will make it easier for Handy Andy headquarters to detect whether installation practices of the type discussed in this case occur. Question 7: In the case is the statement, “The factory distributors in these few cities indicated that they, not Handy Andy, Inc. , stood behind the 1-year warranty.” Is this a problem for Handy Andy? Why or why not?

Nuernberg Augsburg Maschinenwerke (N.A.M.) Question 1: Assume that you are Weiss. How many viable alternatives do you have to consider regarding the initial shipment of 25 buses? Question 2: Which of the routing alternatives would you recommend to meet the initial 90-day deadline for the 25-bus shipment? Train or waterway? To which port(s)? What would it cost? Question 3: What additional information would be helpful for answering question 2? Question 4: How important, in fact, are the transport costs for the initial shipment of 25 buses? Question 5: What kinds of “customer service” support must be provided for this initial shipment of 25 buses? Who is responsible? Question 6: The Brazilian buyer wants the buses “delivered” at Santos. Weiss looks up the International Chamber of Commerce’s year 2000 Incoterms and finds two categories of “delivered” at a receiving port. They are: DES (Delivered Ex Ship). In this type of transaction, the seller must pay all the costs and bear all the risk of transport up to the foreign port of unloading, but not including the cost or risk of unloading the cargo from the ship. DEQ (Delivered Ex Quay). This is the same as DES except that the terms provide for the seller to pay the costs of unloading the cargo from the vessel and the cost of import clearance. How should he choose? Why? Question 7: Would you make the same routing recommendation for the second, larger (199 buses) component of the order, after the initial 90-day deadline is met? Why or why not? Question 8: How important, if at all, is it for N.A.M. to ship via water to show its support of the “Green” movement’s desires?

RED SPOT MARKETS COMPANY Question 1: How should Fosdick respond to the immediate situation? Question 2: What controls, of the types discussed in this chapter, might have been used by Red Spot Markets to reduce or eliminate the problems discussed in the case? Question 3: What longer-range steps should Fosdick take to control the operations of the Providence distribution center? Question 4: What longer-range steps should Fosdick take to improve the Providence distribution center’s productivity? Question 5: What longer-range steps can Fosdick take to reduce the distribution center’s high rate of shrinkage? Question 6: Assume that Fosdick decides that the practice of free lunches from the open cases of goods must be stopped. Develop and present arguments he should give in a meeting with a union shop steward. Question 7: (This is a continuation of question 6．) Assume, instead, that you are the union shop steward. Develop and present your argument that the free lunches represent a long-standing employee benefit enjoyed by the distribution center’s employees, and that management’s attempt to stop them is a breach of an unwritten contract and will be resisted. Question 8: Much of the situation described in the case seems to revolve around the personality of T.D.Bigelow. How should he be treated? Why?

Truck leasing companies, in an effort to thwart truck theft, now etch vehicle identification numbers in up to（ ）different locations on each vehicle. A、40 B、30 C、20 D、10

Discuss the advantages and disadvantages of on-demand software.

U.S. pipelines are so safe that there is no federal safety agency assigned to regulate them.（ ）

In a(n)（ ）approach, all relevant software applications are provided by a single vendor. A、single integrator B、captive customer C、information outsourcing D、customer centric

The movement and storage of materials into a firm refers to:（ ） A、physical distribution B、materials management C、materials handling D、inbound logistics

What mode of transportation do you think is the most important to firms when evaluating new sites? Why?

Bribes refer to money paid after an exchange.（ ）

Logistics managers must be both generalists and specialists. Why is this true? Does this help to explain why there tends to be an imbalance in the supply of, and demand for, logistics managers?

What is OSHA? What is OSHA’s role in warehousing safety?

某一配送中心准备建一综合型仓库，计划采用两种储存方法：一种是就地堆码，其货物的最高储存量为1200吨，以致这种货物的仓容物资处村定额是5吨／平方米；另一种是上货架储放，其货物最高储存量为630吨，货架长8米、宽1.5米、高4米，货架容积充满系数为0.7，上架存放货物的单位质量是150公斤／立方米，若该库的面积利用系数是0.5，则设计此仓库的有效面积是多少？使用面积是多少？

Discuss some of the challenges to surface transport in other countries.

Discuss advantages and disadvantages to private transportation.

（ ）benefits focus on the savings that come from adherence to established procurement policies. A、Transactional B、Compliance C、Management information D、Price

How can the product audit be helpful in evaluating decisions about adding new products or new product lines?

UPS and FedEx are examples of integrated air carriers.（ ）

The most important single transportation document is the bill of lading.（ ）