All are true concerning contract warehousing, except:（ ） A、can also be referred to as third-party warehousing B、3–5 year contracts appear to offer benefits to both user and provider C、more cost effective than private warehousing D、more flexible than public warehousing E、all are characteristics

Centralized facilities tend to minimize total transit distances, which likely results in minimum transportation cost.（ ）

Which of the following is not a characteristic of advances in order pick technology?（ ） A、higher pick rates B、reduced employee turnover C、fewer employee accidents D、fewer picking errors E、all are characteristics

Some firms prefer to use outside consultants to conduct logistics systems analysis, in part because consultants can be more objective than internal employees.（ ）

Steel pallets have longer lifespans than wooden or plastic pallets.（ ）

All of the following statements concerning reverse logistics are true except:（ ） A、return goods tend to be characterized by unpredictable product content B、product returns are characterized by a predictable product flow C、refurbishing and recycling are predicated on sufficient product volumes D、return rates tend to vary across industry E、all are true

How do characteristics such as substitutability and product life cycle stage influence the development of customer service goals and objectives?

TEMPO LTD. Question 1: Should Terim let somebody else complete the transaction because he knows that if he does not sell to the North Koreans somebody else will? Question 2: What are the total costs given in the case for the option of moving via Romania? Question 3: What are the total costs given in the case for the option of moving via Syria? Question 4: Which option should Terim recommend? Why? Question 5: What other costs and risks are involved in these proposed transactions, including some not mentioned in the case? Question 6: Regarding the supply chain, how—if, at all—should bribes be included? What functions do they serve? Question 7: If Terim puts together this transaction, is he acting ethically? Discuss. Question 8: What do you suggest should be done to bring moral values into the situation so that the developing countries are somewhat in accordance with Western standards? Keep in mind that the risks involved in such environments are much higher than the risks of conducting business in Western markets. Also, note that some cultures see bribery as a way to better distribute wealth among their citizens.

In what ways are goods moving in international commerce more vulnerable to theft than goods moving in domestic commerce?

Name and give an example of the five dimensions of socially responsible purchasing.

一托运人从北京运往纽约一批打火机，代理人应如何向航空公司交运货物。问： (1)承运该货物应参照哪本手册? (2)托运人应提交哪些文件? (3)在运输中应遵循哪些原则?

WYOMO GROCERY BUYERS’ COOPERATIVE Question 1: Co-op members presently pay for goods “on the basis of cost to the co-op plus 23/% to cover warehousing and transportation from the warehouses to the members’ retail stores.” Is this a fair way to cover warehousing costs? Can you think of a better way? If so, describe it. Question 3: Toward the end of the case, Bright described how some manufacturers pay bribes to get shelf space in retail stores. Should retailers accept such bribes? Why or why not? Question 4: The case says, “Stores were responsible for placing orders with the co-op, although a co-op representative would call on a weekly basis, and one of her/his functions was to help some store operators complete their order forms.” Is this a function that the co-op should be performing? Why or why not? Question 5: The case mentions that some of the larger stores that belonged to the co-op sometimes threatened to form their own co-op. Assume that you are hired by some of them to study the feasibility of such a move. List the various topics that you would include in your study. Question 6: How would you vote on Hardy’s motion? Why? Question 7: Would it make a difference whether you represented a large or small store? Why? Question 2: Are there other strategies that the co-op might pursue to overcome this problem? If so, describe.

HANDY ANDY, INC. Question 1: Is this a customer service problem? Why or why not? Question 2: Marketing channels are the arrangement of intermediaries (wholesalers, retailers, and the like) that the firm uses to achieve its marketing objectives. Is the problem discussed in Handy Andy’s marketing channels? Why or why not? Question 3: Logistics channels handle the physical flow of goods or service. Is the problem discussed in Handy Andy’s logistics channel? Why or why not? Question 4: It appears that the factory distributors are exploiting the smaller dealers. Yet from what we can tell, Handy Andy in St. Louis has heard no complaints from the smaller dealers. Why would they not complain? Question 5: What should Handy Andy’s marketing Vice President do? Why? Question 6: Redesign the warranty postcard, staying within the same dimensions, and include questions or statements that will make it easier for Handy Andy headquarters to detect whether installation practices of the type discussed in this case occur. Question 7: In the case is the statement, “The factory distributors in these few cities indicated that they, not Handy Andy, Inc. , stood behind the 1-year warranty.” Is this a problem for Handy Andy? Why or why not?

Nuernberg Augsburg Maschinenwerke (N.A.M.) Question 1: Assume that you are Weiss. How many viable alternatives do you have to consider regarding the initial shipment of 25 buses? Question 2: Which of the routing alternatives would you recommend to meet the initial 90-day deadline for the 25-bus shipment? Train or waterway? To which port(s)? What would it cost? Question 3: What additional information would be helpful for answering question 2? Question 4: How important, in fact, are the transport costs for the initial shipment of 25 buses? Question 5: What kinds of “customer service” support must be provided for this initial shipment of 25 buses? Who is responsible? Question 6: The Brazilian buyer wants the buses “delivered” at Santos. Weiss looks up the International Chamber of Commerce’s year 2000 Incoterms and finds two categories of “delivered” at a receiving port. They are: DES (Delivered Ex Ship). In this type of transaction, the seller must pay all the costs and bear all the risk of transport up to the foreign port of unloading, but not including the cost or risk of unloading the cargo from the ship. DEQ (Delivered Ex Quay). This is the same as DES except that the terms provide for the seller to pay the costs of unloading the cargo from the vessel and the cost of import clearance. How should he choose? Why? Question 7: Would you make the same routing recommendation for the second, larger (199 buses) component of the order, after the initial 90-day deadline is met? Why or why not? Question 8: How important, if at all, is it for N.A.M. to ship via water to show its support of the “Green” movement’s desires?

RED SPOT MARKETS COMPANY Question 1: How should Fosdick respond to the immediate situation? Question 2: What controls, of the types discussed in this chapter, might have been used by Red Spot Markets to reduce or eliminate the problems discussed in the case? Question 3: What longer-range steps should Fosdick take to control the operations of the Providence distribution center? Question 4: What longer-range steps should Fosdick take to improve the Providence distribution center’s productivity? Question 5: What longer-range steps can Fosdick take to reduce the distribution center’s high rate of shrinkage? Question 6: Assume that Fosdick decides that the practice of free lunches from the open cases of goods must be stopped. Develop and present arguments he should give in a meeting with a union shop steward. Question 7: (This is a continuation of question 6．) Assume, instead, that you are the union shop steward. Develop and present your argument that the free lunches represent a long-standing employee benefit enjoyed by the distribution center’s employees, and that management’s attempt to stop them is a breach of an unwritten contract and will be resisted. Question 8: Much of the situation described in the case seems to revolve around the personality of T.D.Bigelow. How should he be treated? Why?

Truck leasing companies, in an effort to thwart truck theft, now etch vehicle identification numbers in up to（ ）different locations on each vehicle. A、40 B、30 C、20 D、10

Discuss the advantages and disadvantages of on-demand software.

U.S. pipelines are so safe that there is no federal safety agency assigned to regulate them.（ ）

In a(n)（ ）approach, all relevant software applications are provided by a single vendor. A、single integrator B、captive customer C、information outsourcing D、customer centric

The movement and storage of materials into a firm refers to:（ ） A、physical distribution B、materials management C、materials handling D、inbound logistics