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问答题(iv) Explain the problems which will accompany a move towards just-in-time manufacturing at Boltzman.(7 marks)
Professional marks will be awarded for the format, style and structure of the discussion of your answer.(4 marks)
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问答题(c) Discuss the difficulties of measuring qualitative factors of performance, suggesting appropriate solutions for BLA.(7 marks)
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问答题2.Victoria-YeelandLogistics(Victoria)isalogisticssupportbusiness,whichoperatesafleetoflorriestodeliverpackagesofgoodsonbehalfofitscustomerswithinthecountryofYeeland.Victoriacollectspackagesfromitscustomers’manufacturingsitesorfromthecustomers’portofimportationanddeliverstothefinaluserofthegoods.ThelorriesarerunandmaintainedfromasetofdepotsspreadthroughoutYeeland.TheoverallobjectiveofVictoriaistomaximiseshareholderwealth.ThedeliverybusinessinYeelandisdominatedbytwointernationalcompaniesandoneotherdomesticbusinessandprofitmarginsareextremelytight.Themarketissaturatedbytheselargeoperatorsandanumberofsmalleroperators.ThecostbaseofVictoriaisdominatedbystaffandfuel,withfuelpricesbeinghighlyvolatileinthelastfewyears.InordertoimproveperformancemeasurementandmanagementatVictoria,thechieffinancialofficer(CFO)planstousethebalancedscorecard(BSC).However,shehasbeenpulledawayfromthisprojectinordertodealwithanissuewithrefinancingthebusiness’principallendingfacility.TheCFOhasalreadyidentifiedsomesuitablemetricsbutneedsyou,asherassistant,tocompleteherworkandaddressanypotentialquestionswhichmightarisewhenshemakesherpresentationontheBSCtotheboard.TheCFOhascompletedtheidentificationofmetricsforthreeoftheperspectives(Appendix1)buthasyettocompletetheworkonthemetricsforthecustomerperspective.ThisshouldbedoneusingthedatagiveninAppendix2.Additionally,twoissueshavearisenintherewardmanagementsystematVictoria,oneinrelationtoseniormanagementandtheotherforoperationalmanagers.Currently,seniormanagementgetsafixedsalarysupplementedbyanannualbonusawardedbytheboard.Shareholdershavebeencomplainingthatthesebonusesarenotsuitable.Theoperationalmanagersalsogetbonusesbasedontheirperformanceasassessedbytheirmanagementsuperiors.Theoperationalmanagersareunhappywiththesystem.Inordertoaddressthis,ithasbeensuggestedthattheyshouldbeinvolvedinbonustargetsettingasotherwisethereisasenseofdemotivationfromsuchasystem.TheCFOwantsanevaluationofthissystemofrewardsinlightoftheintroductionoftheBSCandbestpractice.Required:
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