Dear Sir, Much to my regret, I write this letter to complain about your company's bad delivery service. The laptop(Model Number AA/585) which I ordered from your company on Jan. 1 arrived yesterday. I am sorry to report that the laptop has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the front surface of the machine had been scratched. Since there is such damage to the laptop, I decide to file a complaint against the delivery service. Would you please let me know whether I should return the laptop to you for a replacement? Or should I take the laptop to your authorized service representative here? I will keep this laptop until I hear from you. Yours, Peter Smith

We had to go to work by taxi yesterday because our car(repair) 1at the garage.

The projects______by the end of 2002 will expand the city' s telephone network to cover 1,000,000 users.

The evidence keeps mounting that America is no longer a leader when it comes to educating its children. The dangerous situation is exposed by each new report on the data. The National Assessment of Educational Progress shows little improvement over the decades. The achievement gap between the black and the white is as wide as ever. SAT scores are declining. I am convinced that one of the reasons is that the school day and year are too short. Without additional time, it is virtually impossible for students behind grade level—particularly poor and minority students—to catch up. Longer school days can lead to fewer crimes committed by young people and a decline in teen pregnancies (怀孕). An extended school day gives administrators the ability to ensure that children get a well-rounded education. Many schools today are sacrificing social studies, the arts and physical education, so that children can cover basic subjects like math, English and science. This is hurting children across America. Extending the school day would also help families. In two-parent households, women have increasingly entered the workplace, and in single-parent households, there is even more of a need for the adults to work. That means parents do not fully control their own schedule, since they have to scramble to find high-quality after-school options. What happens when children are not engaged in enriching activities is well-documented: crimes committed by youths in the hours immediately after school soar, as do teen pregnancies. These hours can either provide an opportunity for children to grow or to get bored and drift into self-destructive behaviour. Meanwhile, our global competitors are keeping students in school longer, giving them a better shot at success. Failing to do our best to educate all of America's children is a mistake that will hurt this country for years to come.

I've always been concerned with performance. I'm a list person. I love the feeling of crossing things off. It makes me feel 【T1】 1. Plus, consistent productivity has the wonderful byproduct of 【T2】 2more. Jeff Haden's recent article on LinkedIn offers a refreshing 【T3】 3to the "how do I get them all done" problem. His solution: limit your daily to-do list to at most 10 things, and don't 【T4】 4yourself up if you don't get them all done. It's the list of six things I try to do every workday. They are: read something 【T5】 5to my industry and business development: send two emails to touch base with old 【T6】 6: have a little chat with every employee: 【T7】 7my top three goals for my company that are focused on its growth: identify and execute one task to support each of my top three goals: 【T8】 8. This list could be longer. 【T9】 9. This list is manageable to me. Of course, I do more than these six things every day. But these are the six I choose to do with consistency. Why? Because over the years, 【T10】 10. I've always been concerned with performance. I'm a list person. I love the feeling of crossing things off. It makes me feel 【T1】 11. Plus, consistent productivity has the wonderful byproduct of 【T2】 12more. Jeff Haden's recent article on LinkedIn offers a refreshing 【T3】 13to the "how do I get them all done" problem. His solution: limit your daily to-do list to at most 10 things, and don't 【T4】 14yourself up if you don't get them all done. It's the list of six things I try to do every workday. They are: read something 【T5】 15to my industry and business development: send two emails to touch base with old 【T6】 16: have a little chat with every employee: 【T7】 17my top three goals for my company that are focused on its growth: identify and execute one task to support each of my top three goals: 【T8】 18. This list could be longer. 【T9】 19. This list is manageable to me. Of course, I do more than these six things every day. But these are the six I choose to do with consistency. Why? Because over the years, 【T10】 20. 【T1】

Welcome to Virginia Please come to feel the warmth of a Virginia welcome from the Blue Ridge Mountains to the rolling Atlantic waters. Virginia is truly a good place for lovers of history, nature, and sports. Whatever you love, you will find it in Virginia. Watch history repeat itself every day in Virginia. It's the home to the first English settlement in North America and the birthplace of eight American presidents. Colonial villages, Civil War sites and historic homes are all parts of the unique Virginia experience. Virginia's beautiful landscape and mild climate offer a wide range of outdoor recreation activities for you. Swim, bike, fish, golf and ski at Virginia's four-season resorts(胜地), hike the longest stretch of the Appalachian Trail, or enjoy yourself on the inviting beaches of Hampton Roads and the Eastern Shore. Visit along Ridge Parkway, and you may have chance to take in the mountain beauty. Virginia's towns and cities are easily accessible(易进入的) by air, rail and car, and you will find a range of economical and comfortable accommodations and activities wherever you come. So come to Virginia and be a lover. Welcome to VirginiaGeneral condition: a good place for people who love history,【R1】 1 Historical importance: 1) the first English settlement 2) the birthplace of【R2】 2 3) unique historical places of interest Activities offered: 1) a variety of【R3】 3 2) four-season resorts 3) mountainous beauty Traveling facilities: by air,【R4】 4Accommodation: a range of【R5】 5 accommodations and activities 【B1】

Frank's father, ______works in a foreign trade company, always goes on a business trip.

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BRIEF DESCRIPTION OF ACCIDENT A worker was painting the inside of the water tower. He was standing on a ladder 40 feet above the floor without wearing any fall protection equipment. Obviously he fell through an opening in the floor and died on the spot. INSPECTION RESULTS Following its inspection. Occupational Safety and Health Administration(管理局)listed three violations(违规)of its construction standards. Had the required fall protection been worn by the employee, his death could have been prevented. ACCIDENT PREVENTION RECOMMENDATIONS 1. Employees must be provided and required to wear the necessary fall protection equipment. 2. Employees must be instructed to recognize and avoid unsafe conditions associated with their work.

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My radio doesn't work, so I'll have it(repair)______.

Airline companies are responsible for transporting your luggage. If you cannot recover it at the point of arrival, you must inform the airline immediately. They will carry out the necessary search. If the luggage is recovered, it will be delivered to your place of residence. If you wish to insure your luggage, you may do so at your own expense. Some airlines restrict luggage weight to 44 pounds (20 kg); in other cases, there is no weight restriction, but you are not allowed more than two pieces of luggage. Inquire about luggage allowances from the airline with which you will be traveling. However, you must pay extra for excess luggage, which is not reimbursed (补偿) by Canadian International Development Agency (CIDA). Each suitcase, bag or package must be clearly labeled with your name and destination. If you do not know the exact destination address at the time of your departure, label your luggage in care of (由…代收) the executing agency whose name appears in the Training Agreement, using the following model: Surname, first name Name of your country Address of the executing agency City, country, postal code Telephone number of executing agency If you do not have this information, please label your luggage with the name and address of the institution you are to attend in Canada. If none of these details are available, you can use CIDA's address.

A contract is an agreement between two or more people in which one person agrees to do something by a specified date in return for something done by the other. Usually the contract is a written document signed and dated by both parties. It must state clearly the consideration, that is, what is to be given or done by one person in exchange for what is given or done by the other. If one person does what was promised and the other does not, the other may be sued in court and required by court order to make good. He or she may also be required to pay for damages suffered as a result of the failure to perform. The things to be done by both parties must be stated in definite terms or the court will hold that contract is too vague and general to be enforced. Similarly, the time period within which the work is to be done must be definite or the court will say that the document is not a contract. 1) A contract is an【R1】______ . 2) Usually the contract is a【R2】______ document. 3)A contract must【R3】______ what is to be given or done. 4)The one, who does not do what was promised, will be required to【R4】______ damages. 5) The things to be done by both parties must be stated in【R5】______ .

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Jerry hesitated for a moment before shooting the ball, otherwise he______three points.

不管多晚，他从不把今天的事拖到明天。

For this part, you are allowed 30 minutes to write a composition on the topic Communication in Dormitory. You should write at least 100 words, and base your composition on the outline given in Chinese below:1．沟通是保持和谐宿舍生活的最佳方法2．如何进行沟通

Your products' good quality and low prices make a great impression on us.

Some people believe that you have to be a special kind of person to sell a product. But although it is clear that a successful salesman does need special talents and an open personality, many of the skills he uses are used by us all. We build and keep relationships with different kinds of people, we listen to and take note of what they tell us and don't just enjoy the sound of our own voices, and we explain things to them or discuss ideas with them. In the same way, any company needs to establish a personal relationship with its major clients and potential customers. It is often said that "people do business with people" : a firm doesn't just deal impersonally (没有人情味地)with another firm. A person in the buying department regularly receives personal visits from people representing the firm's suppliers (供应商 )—or in the case of department stores or chain stores, a team of buyers may travel around visiting their suppliers. Keeping sales people "on the road" is much more expensive than employing them to work in the office. Much of the sales people's time is spent unproductively traveling. Telephone selling may use this time more productively, but a face-to-face meeting and discussion is much more effective. Companies involved in the export trade often have a separate export sales force. Its travel and accommodation expenses may be very high. As a result, servicing overseas customers may often be done by phone, telex (电传)or letter, and personal visits may be less often. Many firms appoint an overseas agent or distributor (分销商) whose own sales force takes over responsibility for selling their products in another country.