单选题The Kayak Resort Kohala Coast, HawaiiFebruary 24Dear Ms. Scott,We regret that you did not enjoy your island excursion yesterday. However, we must clarify that we did not intend to cut your trip short. Your tour guides decided to skip some islands to allow more time for your parasailing activity, which you requested yesterday morning. We sincerely apologize for not discussing the matter with you immediately upon your return.We have been informed that you are demanding a refund because of your unsatisfactory experience. Unfortunately, we are unable to provide a refund. Our policy states that fees for water recreation and sports activities are nonrefundable. To compensate you, we will give you two meal vouchers for any of the restaurants on the premises, which you may use during your stay with us.Thank you for your understanding. We hope you will enjoy the rest of your holiday at the Kayak Resort.Respectfully yours,Luke DunstanManagerThe Kayak Resort

单选题Next month International Computers will host an online forum for all employees. The forum will run for 48 hours, from September 4-5 and will provide the opportunity for employees of International Computers from all over the world to participate. The purpose of the forum is to Drovide an online chat-room, in which employees can voice their opinions and offer suggestions relating to a number of issues that affect the company. Topics will range from policy satisfaction to product development. All employees are encouraged to visit the website, www.internationalcomputers.com, at some point during September 4-5 and offer their input. Following the forum a special report will be published and employee input will be incorporated into International Computers daily business.

单选题 Questions 150-152 refer to the following letter. The Little Tea Room Blumberg 77 Adlkofen, Germany Dr. Johannes Spieker Hinterkirchstrasse 15 Frieburg, Germany Dear Dr. Spieker: January 7, 20__ I wanted to write and personally thank you for your kind effort in helping to tend to one of our {{U}}(150) {{/U}} at our restaurant in her time of need. Briana Hilton, the woman you helped resuscitate on Monday, gave me your name and address when I spoke to her on the phone today. You {{U}}(151) {{/U}} be glad to know that she is recovering in the hospital and is almost ready to be released. As it turns out, you assumed correctly that the woman was suffering from a severe and sudden allergic reaction to nuts. She had neglected to inform the waitress that she couldn't eat any food containing nuts. Your skill and presence of mind saved her from suffering a terrible tragedy. Please bring your family in for a complimentary meal at your earliest convenience so {{U}}(152) {{/U}} I may thank you in person. Sincerely, Henrik Andresen, Manager

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单选题If you have any questions about your benefits, ______ the payroll department. A. suggest B. revise C. contact D. depend

单选题Oven instructions The first time you use this appliance, close its door, set the temperature dials to their highest levels and let the appliance operate for half an hour empty. Then, turn the oven off and open its door for at least twenty minutes The odor that is often detected in rooms at this time is caused by chemicals that covered the appliance while in storage. When the appliance is used a second time, it should be absent. After this preparatory phase, the oven will be available for further use as required. Heating coils are present in the oven side walls and bottom. Never place any item on the bottom inside of the oven, as it could create a fire hazard. Always place your cookware on the center of any of the three racks inside, and monitor the appliance while in operation.

单选题Upon______of the registration forms, scholarship applicants are advised to submit them to the registrar's office.

单选题The management team ______ decided to introduce an incentive plan to encourage the employees to work harder.

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单选题The project leaders will need to work overtime all this week to ______ up for the time they lost last week. A. keep B. give C. make D. take

单选题Rose Law Firm is seeking a ______ motivated solicitor to deal with a wide variety of clients. A. acutely B. highly C. fashionably D. loudly

单选题Newcomer Wins Salesperson of the Year Award Jessica Lovell, a 29-year-old mother of two, was crowned Cameron Realty Salesperson of the Year at the company gala in Bristol last weekend. Ms. Lovell sold over 24 properties during 2010, for a combined value of $18 million. This was the biggest total ever recorded in a single year since Cameron Realty began keeping records in 1974. However, she was just $1 million clear of her nearest rival, three-time Salesperson of theYear winner Michael Durante. Incredibly, Ms. Lovell only joined our company at the beginning of the year after being out of the workforce since the birth of her first child, Sam, 4 years ago. She had previous experience selling real estate in Leeds, but it was not expected that she would make such a big impact in her first year at the firm. Cameron Realty Chairman, David Forbes, who presented the award, said that Ms. Lovell was an inspiration to the rest of the team: "She has shown everyone what can be done through hard work and dedication. I congratulate her on this outstanding achievement." As her prize, Ms. Lovell won a specially engraved plaque and a check for $10,000. She said that the money would go towards a well-earned vacation for her young family. During her acceptance speech, Ms. Lovell thanked her family members and close friends for their help. She especially singled out Peter McRobe, the manager of the West Vale Cameron Realty branch at which she works, for giving her the initial opportunity and for supporting her at every stage.

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单选题A: Do I need to make the reservation for the hotel? B: ______ worry. I called an hour ago. A．Be B．Do C．Won't D．Don't

单选题______ from Angelica Diaz, none of the conference presenters had previous experience speaking at big industry events.(A) Along(B) Away(C) Aside(D) Ahead

单选题The company strives to sell more products by discounting ______ significantly.

单选题Business entrepreneur Todd Mallory is known not only for his various ______ ventures, but also for his generous contributions to charity.

单选题Many people have been waiting for more than two hours at the box office so they can ______ tickets for the jazz concert.

单选题Robbie's Flowers 442 Hyde Lane Anderton, Michigan 48169 Order No.: 111902 Date of order: November 14 Customer: Helen Botham Delivery address: 11-16 Carter Plaza Carter Road Anderton, Michigan Contact No.: 231-708-7807 Order Details: 10 dozen red roses $220 10 dozen white lilies $380 8 dozen tulips $210 20 dozen daisies $210 Arrangement fee $460 Delivery fee $65 Value-added tax $152.50 $1677.50 Please note that, unless a specific request is made, all deliveries occur the day after the initial order is made. If you require a rush service, and you have not already indicated this preference while placing your order online or over the phone, please contact Robbie's Flowers immediately at 231-809-8772. For all other inquiries, email robbies@velomail.com. From: helen.botham@sunnyevents.com To: robbies@velomail.com Subject: Invoice Hello, I placed an online order through the Robbie's Flowers website early this morning. I received the delivery just a few moments ago. I am always impressed at your speedy service. I know I can rely on Robbie's Flowers for last-minute jobs, which is great. However, there was a problem with this particular delivery. You have charged me for an arrangement fee, but all of the flowers came unarranged. This could potentially have been a big problem for me, as I am currently preparing for a big corporate function this evening. Luckily, though, I have a large team of workers here who are able to take care of this task. I hope that I will be compensated for the cost of arranging the flowers. I also expect that you will investigate this situation to find out why the error occurred. Unless you can reassure me of the quality of your service, I will hesitate to use your services in the future. Regards, Helen Botham