填空题Complete this memo from a branch manager of a bank to her marketing director by putting each verb in brackets into the correct tense. INTERNAL MEMO TO: David Cooper FROM: Maria Nieto SUBJECT: Home insurance offer Hi David You asked (ask) me for an update on the home insurance offer that the bank {{U}} {{U}} 1 {{/U}} {{/U}}(launch) last month. This is what I can tell you based on the data that I {{U}} {{U}} 2 {{/U}} {{/U}}(collect) so far. Since the launch, we {{U}} {{U}} 3 {{/U}} {{/U}}(circulate) about 8000 leaflets to our customers with their monthly statements. Up to now, the response {{U}} {{U}} 4 {{/U}} {{/U}}(be) quite low—about two percent. By response, I mean people who have requested more information. I expect that by the end of the month most of these people {{U}} {{U}} 5 {{/U}} {{/U}}(decide) whether to take up the offer or not. I will of course send you these figures. I have to say, I am not so surprised at the low response. These days, private customers {{U}} {{U}} 6 {{/U}} {{/U}}(tend) to go to one provider for all their insurance—car, house, travel, etc—and that means an insurance company. As you know, currently the bank {{U}} {{U}} 7 {{/U}} {{/U}}(look) into the possibility of offering these other types of insurance and I think that when we do, the response will be much better. I {{U}} {{U}} 8 {{/U}} {{/U}}(write) to you again in a couple of weeks to give you a further update. In the meantime, please contact me if you would like to discuss any of the above. Best wishes Maria

填空题Complete this email by writing each verb in brackets in the correct tense. Dear Ms Spackman I am writing (write) to you ask a couple of questions about your recently launched call for tender. Actually, this is the second time that we {{U}} {{U}} 1 {{/U}} {{/U}}(submit) a bid to your company and I hope that this time we {{U}} {{U}} 2 {{/U}} {{/U}}(be) successful. My questions are as follows: 1) The technical specifications are exactly the same as the last time we {{U}} {{U}} 3 {{/U}} {{/U}}(tender) for this contract two years ago. Is this intentional? 2) You ask for three references. How recent must these be? We {{U}} {{U}} 4 {{/U}} {{/U}}(do) a job of comparable size six years ago but since then, we {{U}} {{U}} 5 {{/U}} {{/U}}(not/do) anything on the same scale. For the time being we {{U}} {{U}} 6 {{/U}} {{/U}}(continue) to work on our offer, but I hope to receive your answers before long. Yours sincerely Danny Robinson

填空题Bookkeeping and Accounting The underlying purpose of accounting is to provide financial information (31) ... an economic entity. The financial information provided by an accounting system is needed by managerial decision makers to help them plan and control the activities of the economic entity. (32) ... information is also needed by outsiders—owners, creditors, potential investors, the government, and the public— (33) ... have supplied money to the business or who have some other interest in the business that will be served by information about its financial position and operating results. There is some confusion over the (34) ... between "bookkeeping" and "accounting. " This is partly due to the fact that the two are related. Bookkeeping is the recording of business data (35) ... a prescribed manner. A bookkeeper may be responsible (36) ... keeping all of the records of a business of only a small segment, such as a portion of the customer accounts in a department store. Much of the work of the book keeper is clerical in nature and is increasingly (37) ... handled by mechanical and electronic equipment. Accounting is primarily (38) ... with the design of the system of records, the preparation of reports based on the recorded data, and the interpretation of the reports. Accountants often direct and review the work of bookkeepers. The larger the firm, the greater is the number of levels of responsibility and authority. The work of accountants at the beginning levels may possibly include some bookkeeping. In any event, the accountant must have a (39) ... higher level of knowledge, conceptual, and analytical skill (40) ... is required of the bookkeeper.

填空题BPART ONE/B· Look at the statements below and at the five extracts on the opposite page from an article giving advice to people setting up a business.· Which extract (A, B, C, D or E) does each statement (1-8) refer to?· For each statement (1-8), mark one letter (A, B, C, D or E) on your Answer Sheet.· You will need to use some of these letters more than once. BA/BSo you think you're an entrepreneur, and you want to start up a company. First, be sure you're really an entrepreneur, and not an inventor. Inventors come up with ideas, entrepreneurs make a business out of them: it's important to know where your abilities lie, as inventors can fail miserably at running a business. Also, you need to be confident that you can adapt your management style to meet new demands if your company is a success. Leading the management team of a growing business is very different from leading a newly founded company.BB/BIf your company proves successful, it will probably change out of all recognition, and may seem to possess a life of its own, with institutional shareholders, regulators and employees to consider as well as customers and bank managers. That is the time to consider how far the aspirations of the business you founded still mirror your own. If they have diverged widely, and you feel you have built just the sort of business that you perhaps tried to escape from in the first place, it may be time to leave.BC/BBringing an idea to life requires an organisation. If you are going into business with your friends, make sure you treat them as professionally as you would your arms-length business partners, because the odds are that you'll fall out with them. It may not seem important at the start, but it will strengthen the company if you ensure that its constitution documents are designed with your specific business and circumstances in mind, and that they clearly establish what will happen in the event of a withdrawal from the business by one of the founding shareholders.BD/BThink carefully about the capital structure of the business. You could be storing up a problem for the company in the future - for example, by allocating shares to founders in a way that could lead to a stand-off if they refuse to see eye to eye on key issues. Similarly, when you eventually recruit new senior team members, think carefully about what to offer them. Don't give away share options too early. As a rule of thumb, cash is sufficient reward for knowledge and skill. Keep equity up your sleeve for rewarding commitment.BE/BAs your business grows, you need to keep the right balance between management control and entrepreneurial spirit. Too much control, and the business will ultimately cease to grow. Too little, and growth could be unsustalnable. You'll need to employ managers, but remember that their job is to build the infrastructure to underpin a business that until now may have run on the basis of your salesmanship and excitement. The risk is to bring in managers who are too much like you, without the necessary experience of nursing a newly founded business through its evolution.

填空题{{B}}TASK TWO - MISTAKE{{/B}}· For questions 18 - 22, match the extracts with the mistakes, listed A - H.· For each extract, choose the mistake the speaker describes making.· Write one letter (A - H) next to the number of the extract.A I didn't get details of the deal in writing at the time.B My nervousness damaged the client's trust in my company.C I missed an opportunity to close a deal at a certain stage,D My eagerness to close a deal meant that I forgot important information.E I failed to make the client feel important enough.F My approach didn't emphasize the special features I had to offer.G I ignored a suggestion concerning entertainment.H My way of asking for comments was wrong.

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填空题{{B}}PART TWO{{/B}}{{B}} · Read the following text. · Choose the best sentence from A—H to fill in each of the gaps. · For each gap 9—14, mark one letter A—H. · Do not use any letter more than once.{{/B}} Chile has become one of Europe's favorite sourcing countries for fruit and vegetables. In fact it has taken less than ten years for Chile to establish itself as Latin America's largest exporter of fruit and vegetables, with Europe the largest consumer. Fresh produce exports are one of the country's main growth sectors, {{U}}(9) {{/U}}.Much of the country's agriculture is carried out in the fertile Maipo Valley, {{U}}(10) {{/U}}. The Mediterranean climate and fertile soil provide ideal growing conditions, helped by a comparative absence of insects and disease. Being located in the southern hemisphere is another advantage and, at certain times of the year, {{U}}(11) {{/U}}.The Chileans recognize that investment is the key to continued success, and have invested heavily in food-processing and packaging technology in order to build up sales of value-added foods, {{U}}(12) {{/U}}, in addition to the original juices and jams. Raspberries are their largest frozen fruit export. There has been a dramatic rise in the export sales of frozen fruit and vegetables, {{U}}(13) {{/U}}.A very important player in this success story has been the Frutos del Maipo Corporation. Frutos del Maipo was formed in 1978, originally to provide fruit for jam producers in Chile. Using both fresh and frozen fruit, it now supplies the national industry all year round, as well as the principal markets of Europe, the USA and Japan. Its sales last year reached 8,000 tons and were valued at US $12m, representing 30% of the Chilean market.The UK is Chile's fourth largest European importer of frozen produce, {{U}}(14) {{/U}}. The distance between Santiago and the UK means that most of this fruit and vegetable cargo is transported by air. British airways has benefited from the dramatic increase in exports to the UK, adding a third direct weekly flight to Santiago. BA's World Cargo Division has seen a 45% growth in the movement of fresh goods from Chile to the UK in the last year. According to Rodrigo Casal of British Airways World Cargo, this trade between Chile and the UK will continue to grow at a rapid rate.A. which have increased by as much as 4000% in some casesB. importing over three million tons, valued at US $ 6mC. which is the largest importer in AsiaD. which is also famous as a wine-growing areaE. but Chile doesn't export bananas, apples and orangesF. such as frozen and tinned fruit and vegetablesG. with over 36 million tons of fruit and seven million tons of vegetables exported world-wide each yearH. fruit such as grapes and certain vegetables can be obtained only from Chile

填空题Rearrange the words to make sentences. I / tomorrow / can / give / certainly / you / an answer I can certainly give you an answer tomorrow.

填空题{{B}}TASK TWO—SUGGESTIONS {{/B}} · For questions 18-22，match the extracts with the suggestions，listed A-H． · For each extract，choose the suggestion stated． · Write one letter(A-H)next to the number of the extract． · Do not use any letter more than once．There are some extra letters which you do not need to use． A．You should stay focused on your tasks． B．You should prioritize the tasks and involve your staff． C．You should make sure you have a clear job description． D．You should introduce more ways to cut the cost of the products． E．You should form a partnership with the foreign supplier． F．You should make changes gradually within a reasonable timeframe． G．You should decide what and when to pass on important company information to staff． H．You should admit that you don't have all the answers．

填空题{{B}}PART ONE{{/B}} ·Look at the statements below and at the summaries of five business books on the opposite page about recruitment． ·Which book summary(A，B，C，D or E)does each statement 1-8 refer to? ·For each statement 1-8，mark one letter(A，B，C，D or E)on your Answer Sheet． ·You wilI need to use some 0f these letters more than once． A． Hire With Your Head Lou Adler，president of the Power Hiring consulting and training company，provides a systematic approach for finding，interviewing and hiring the best candidate for a job．He emphasizes making an objective assessment and，to this end，he provides techniques for overcoming first impressions．The book includes charts and checklists that highlight important points．This well-organ-lzed guide to effective hiring is hig hly recommended to company owners，human resource per-sonnel and managers involved in the hiring process．Alert job seekers may also find it useful to learn what a good interview will demand． B． Hiring the Best Any manager with hiring authority knows that selecting the‘right’candidate for any position is a nervewracking task．Author Martin Yate'S basic book can help inexperienced managers hire effectively，although this useful primer on interviewing and hiring is a little wordy．Yates provides great detail about key steps，such as when to schedule a phone interview，what to ask and how to conduct an interview．He even provides numerous sample questions for each major job category，from entry level to management． C． Ask the Right Questions，Hire the Best People This book boasts of a list of questions designed to make your interviews effective in weeding out the pretenders and uncovering that dream hire．The book's real value is in its list of interview questions，with accompanying comments on what answers you should be looking for．It seems impossible that you could read this book and not stumble over one question that makes you smile and tuck it away to spring later on some unsuspecting interviewee．This book will prove useful for human resource professionals or any manager charged with hiring． D． Hiring and Keeping the Best People This book covers a huge amount of valuable information about hiring and retaining a great workforce．If more companies followed its fivestep hiring process，not only would talented employees face greater competition for their services，companies would get better staffers and the fit of workers to their jobs would improve．The book demonstrates an awareness of the realities of diversity in the modern workplace and the expectations employees have about worklife balance. This handy guide is clear and concise，and is highly recommended to anyone involved in the hiring and retention process． E． How to Hire a Champion David Snyder，a business consultant with a psychology graduate degree from Harvard，believes that managers must be able to evaluate applicants'personality traits to hire the right people．His assertions are hard to dispute．His book is Ioaded with good advice，although the writing can get choppy and repetitive．Still，it is strongly believed Snyder provides solid，practical and useful information．When you think how hard it is to live withor discard-an incorrect hire，you'll want to be sure you take on the right people．

填空题 · As you listen, for questions 1-12, complete the notes using up to three words or a number. · After you have listened once, replay the recording.Rewards for shareholders 1. They will be able to try the company's ______ new product. 2. They will also receive a ______ per share. The present situation 3. Sales have decreased in the last ______ 4. Shares are expected to increase in value by ______ the near future. 5. The company's main rivals are enormous ______ companies. Company history 6. The company was originally a ______ business. 7. It recently became an ______ The future 8. The company has set a high ______ for the future. 9. It does not intend to offer ______ on its products. 10. The company will spend more money on ______ 11. The company anticipates trade with countries in ______ 12. The company expects bigger sales in ______

填空题{{B}}PART ONE{{/B}}· Look at the statements below and the five introductions for goods.· Which introduction A, B, C, D or E does each statement 1-8 refer to?· For each statement 1-8, mark one letter A, B, C, D or E.· You will need to use some of these letters more than once. A. Shopping goods aren't bought very often, are bought only after the consumer has compared their features with those of competing brands, and are found in only a few stores in one area. These goods usually have a higher unit price than convenience goods, and an individual salesperson, rather than a cashier, may be needed to sell them. Examples of shopping goods are automobiles, furniture, men's suits, ladies' wear, shoes, and major appliances.B. Specialty goods like prestige automobiles, photographic equipment, fine jewelry, and high-fashion clothing and furniture are bought by consumers after a special shopping effort. They are bought infrequently and are generally available only in exclusive outlets. They're usually high-priced, but price isn't the main consideration of a consumer buying them. A consumer is often willing to go out of the way to find a certain brand. Specialty goods prove the point that goods are often considered not just for their physical qualities but also for the economic utility, ego enhancement, status, and satisfaction they carry with them. For example, when people buy a new car, they may want it not just for basic transportation but also for recognition, status, or prestige. You've probably figured out that this classification of consumer goods is far from rigid. It may differ according to buyers' intent or wishes. As consumers' incomes and buying habits change, or as prices drop, goods shift from one classification to another. Usually they shift downward, from the specialty to the shopping, or from the shopping to the convenience goods category. Television sets became shopping goods years ago. When microwave ovens first came on the market, they were regarded by many as an expensive new toy a kind of specialty goods-for the rich. Now they're considered indispensable shopping goods by working couples and single people who buy them to save cooking time.C. Durable goods can be further classified as either consumer goods or industrial goods, each of which requires a different set of marketing strategies. Consumer goods are used by the consumer or household that buys them and come in a ready-to-use form that calls for no further industrial or commercial processing. On the basis of how much effort a consumer takes to obtain them, consumer goods can be further subdivided into (1) convenience goods, (2) shopping goods, and (3) specialty goods.D. Durable goods have physical qualities and uses that permit them to last a relatively long time, even while being used. They're designed to be used up over an extended period of time and are made of materials that will take considerable wear and tear. For example, you probably own such durable goods as a car, tape deck, cassette player, TV set, or stereo that should remain usable for several years—or at least until the warranty runs out. Houses are built to last thirty to fifty years or more. Refrigerators and mattresses both have a life expectancy of about twenty years, and quality jewelry, silverware, china, and furniture are frequently handed down from one generation to the next. The fact that a product is durable influences its whole marketing strategy. Obviously, goods like these are packaged differently, sold more personally and aggressively, and priced higher than a tube of toothpaste or a bottle of shampoo.E. Instead of being bought by the ultimate consumer, industrial goods are used by businesses to produce other goods or to provide services to consumers. These goods are usually bought by institutions such as manufacturers, utilities, government agencies, contractors, wholesalers, retailers, hospitals, and schools that use them in producing their own products or services. Buyers of these goods usually provide prospective suppliers with a description of the product or service and request that bids or price quotations be submitted. The buying decision is usually based on technical performance, cost, or expected monetary gain. There are many types of industrial goods, but the most common ones are (a) raw materials, (b) component parts, (c) installations, (d) transportation systems, (e) tools, (f) equipment, (g) materials, and (h) supplies.

填空题 Marriott International, Inc. has recently made much significant enhancements to its popular Marriott Rewards program. Members can now achieve Elite level41 status faster than ever before and receive their exclusive benefits across all Marriott42 brands that would participate in the program.. Now all Marriott Rewards43 members can request for hotel stay awards just 24 hours before check-in to most44 participating hotels by calling 1-800-450-4442 or visiting marriottrewards. com.45 In addition, they can earn those Silver Elite status and benefits after spending46 just 10 nights per year (previously a 15-hight-stay'was required). With having47 more than 18 million members and 2, 300 participating hotels in 65 countries,48 Marriott Rewards is of the largest and most popular frequent guest program in49 the world. In addition to free hotel stays, members may further redeem Marriott50 Rewards points for more than 300 different reward options, including in theme51 park passes to Disney; spa packages; luxury cruises; Universal Studios and52 Discovery Cove Orlando, and retail merchandise. To enroll in Marriott Rewards, call 1-800-249-0800 or log onto www. marriottrewards. com.