单选题From: helena21 @ martelsoft.com To: kimura@ martelsoft.com Subject: Today's Meeting Date: July 27 Dear Mr. Kimura, Senior management decided in a meeting today to make changes to our present customer service system. We currently average over 4,000 customer calls per day to our Fargo city call center, but have only 85 personnel to deal with these. The lack of staff has led to longer phone waits for help, resulting in customer dissatisfaction. To maintain our reputation, this situation must be resolved. Operations Head Margo Patterson recommended hiring up to 50 more personnel in the Fargo center. Chief Financial Officer Ricardo Gomez, however, warned that hiring more staff would place an additional cost burden during a period when we are already experiencing financial losses. After some discussion, it was tentatively agreed to utilize the low-cost alternative of shifting all of our customer service facilities overseas. We had Bangalore, India, in mind since many North American companies are already operating there. Mr. Gomez believes that solution would save us up to $150 million in costs in the first year alone. Contact me as soon as possible so we can make plans to speak with appropriate companies or consultants who can help us to do this. Best Regards Helena Greene Senior Vice-president Martel Software Inc.

单选题______ recent adjustments in income tax rates, workers will find themselves pleasantly surprised by an increase in the size of their paychecks.

单选题There always have been ______ jobs allocated to me, which constantly makes me tired. A. demanding B. demand C. demands D. demandingly

单选题My father made this bookshelf ______ me. A．to B．for C．by D．什么都不填

单选题FelicitySalonWherebeautyisanart!Opendaily:Weekdays10A.M.-8P.M.Weekends9A.M.-6P.M.NationalHolidays11A.M.-5P.M.BasicServicesOffered:HaircutLadies'precisioncut(startsat*)$30Men'sprecisioncut$20Blow-dryandstyle$25Permanentwaves(startsat*)orstraightening$100Semi-permanentcolor$30Europeanhaircoloring$60*DifferentratesapplydependingonhairlengthMoreinformationisavailableonourWebsite:www.felicitysalon.com

单选题I"ve heard that your new secretary ______ both Japanese and Korean.

单选题My older sister taught me ______ drive a car. A．to B．in C．for D．什么都不填

单选题You ought to know______to go out without a overcoat on such a cold day. A. had better B. better than C. better D. better of

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单选题VolledigIncorporated:Forthosewithasweettooth!SpecialNewYearOffer!Formorethan50years,VolledigIncorporatedhasbeenoneoftheleadingprovidersofchocolates,caramels,toffees,andotherconfectioneryproductsinEurope.Whetheryourcompanyislookingfortopqualityfinishedproductsoringredientstomanufactureyourownsweets,VolledigIncorporatedhastheperfectitemstosuityourneeds.BasedinAntwerp,Belgium,ourbusinessisbuiltonprovidingindividualizedattentiontocustomersandmanufacturersalike.Ourproductdiversityandnumerouslocationsmakeuscapableofcateringtobusinessesofallsizes,fromsmallcandystorestolargechocolatecorporations.StartingJanuary1,ournewclientscantakeadvantageofa20percentdiscountontheirdomesticandinternationalshipmenttotalingaweightof10tonsormore.AdditionalinformationonthisofferareavailableonourWebsiteatwww.vollediginc.com.Youcanalsocontactoursalesdirector,HendrikBushnell,athenbush@vollediginc.comshouldyouhaveanyquestions.To:HendrikBushnellFrom:LiesbethWeidmanDate:February8Subject.PromotionalOfferDearMr.Bushnell,IamthesalesmanagerofZoetBonbonCompany,achocolatemanufacturerspecializinginhand-finishedchocolatesandothercocoa-basedproductslikechocolatedrinks,brownies,andcookies.YoucanfindourproductssoldinmallsandsupermarketsinBelgium,France,theUK,andtheNetherlands.WearepleasedtosaythatthisyearweareexpandingouroperationsintotheAsianmarket,startinginJapanandSouthKorea.However,weareconcernedthatourcurrentsupplier,GanesvoortDistributors,doesnotofferalargeenoughvarietyofitems.Thatwaswhywewerepleasedtofindoutthatyourcompanyhassuchahugeselection.Wealsoknowthatyouofferaspecialpromotiontonewclients.WhileZoetBonbononlyrequires9tonsofproductsforthisyear,wearehopingthatyouwillprovideusa20percentdiscountifwesignafive-yearcontract.Letmeknowifthisispossible.Iwouldappreciateitverymuchifyoucouldprovideuswithmoreinformationaboutyourservices.Pleasecontactmedirectlyat(+32)555-8169assoonaspossible.Thankyou.LiesbethWeidman

单选题The opening ceremony at Chadsworth Hall is scheduled to begin ______ at 10 A.M. and will last approximately an hour. A. precisely B. preciseness C. precise D. precision

单选题The Customer Service Program offers ______ training to participants seeking to learn sales expertise and how to provide quality service. A. comprehension B. comprehensive C. comprehend D. comprehensively

单选题If our budget for office supplies ______, all new requests for them will have to be approved on a case-by-case basis. A. is exhausting B. are exhausting C. is exhausted D. will be exhausted

单选题When traveling in a hot climate area, it is advisable to take ______ steps against heat exhaustion.

单选题Directions: In this part you will read a selection of texts, such as a magazine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter A, B, C, or D on your answer sheet. COOPER VISTA GALLERY 10th Annual Arts Auction Featuring hundreds of modern paintings early 1970's Wednesday, 1st April 250 Sawyer Road, City of Wellington Preview from 9:00 A.M. to 6:00 P.M. Reception from 6:30 P.M. to 7:00 P.M. Auction begins at 7:30 P.M. Tickets: $5 at door and $3 before April 1st for advance tickets, visit our new Web site: www.coopervistagallery.com or call us at 080-3656-2135. Ticket price includes catalogue of auction items. All proceeds to benefit the Local Young Artist Foundation.

单选题The publishing company will ask whether you will renew ______ subscription to its magazine or not.(A) your(B) yours(C) you(D) yourself

单选题At the psychology forum, Dr. Dukes explained what can lead to ______ in a child"s speech and language development.