填空题{{B}}Part Three{{/B}}

填空题Questions 13-22 BSection One/B (Questions 13-17)You will hear another five short messages.For each message, decide what the speaker is doing.Write one letter A--H next to the number of the message.You will hear the five messages twice.A. arranging a meetingB. making an appointmentC. offering an invitationD. canceling an orderE. making an apologyF. making an enquiryG. confirming an arrangementH. making a complaint

填空题 {{B}}Section Two {{/B}}(Questions 18-22)You will hear another five questions.For each question decide how much is the amount the speaker is talking about.Write one letter(A-H)next to the number of the question.Do not use any letter more than once.You will hear the five questions twice.A. 51 poundsB. 17 poundsC. 2.16 poundsD. 1.85 poundsE. 16 poundsF. 1.36 poundsG. 2.42 poundsH. 1.45 pounds

填空题 {{B}}Section Two{{/B}} (Questions 18-22) You will hear another five recordings. For each piece decide what the speaker is doing. Write one letter(A--H )next to the number of the recording. Do not use any letter more than once. After you have listened once, replay each recording. A. claiming B. regretting C. washing D. watching E. drinking F. playing G. depositing H. toasting

填空题subsidy A. Government uses taxes and ______ not only to raise revenue or redistribute income but also to shape people's incentives. B. China will ______ the use of energy-saving desktop computers and air-conditioners in its latest effort to boost domestic demand and conserve electricity.

填空题project A. Telepathy can be either ______ or perceptive, we either send or receive. B. Even more dramatic changes to global land cover are ______ for this century.

填空题mortal A. Infant ______ is used to compare the health and well-being of populations across and within countries. B. However, some ______ believe that, even if ______ souls do not exist, ______ may still be achieved through resurrection.

填空题 {{B}}Conversation Three{{/B}}(Questions 9-12) Look at the notes below. You will hear a man telephoning to ask about a recent training session. Notes Outcomes of training session Looking at{{U}} (9) {{/U}}was useful Advice on{{U}} (10) {{/U}}was valuable The{{U}} (11) {{/U}}was too short Next time: involve{{U}} (12) {{/U}}in planning

填空题{{B}}Part One{{/B}} Questions 1-12 Look at the form below. You will hear telephone conversations or messages. Write one word or a number in the numbered spaces on the forms or the forms below. After you have listened once, replay each recording. Word Tips {{B}}Conversation One{{/B}}(Questions 1-4) You will hear a man calling about a trip. Message To: Airlines Booking Office Subject: Planning a trip Details: Time: summer Destination:{{U}} (1) {{/U}} Plane: Boeing 767, with the advantage in ·seating arrangement, {{U}}(2) {{/U}} ·best{{U}} (3) {{/U}}seating ·{{U}} (4) {{/U}}discount in price if reserving now.

填空题continue A. "War is merely the ______ of policy by other means." B. The United Nations Security Council welcomes the ______ cooperation of the Governments of Iraq and Kuwait.

填空题 {{B}}Conversation Three{{/B}}(Questions 9-12) ·Look at the form below. ·You will hear a man checking details of his appointmentsAMERICAN BUSINESS TRIP: Mon 4/5-Wed 6/5Appointments9.30 Meeting at{{U}} (9) {{/U}}with Ms. Chen Hong.She's their new{{U}} (10) {{/U}}.14.30 Meet Mr. Johnson at{{U}} (11) {{/U}}to discuss new products.Don't forgetCall office tomorrow.{{U}}(12) {{/U}}to Shanghai on Wednesday.

填空题mobile A. China has excelled in ______ resources for science and technology on an unprecedented scale and at exceptional speed. B. Without the prospects of future rewards, an ______ supporter is better off if he simply accepts a reward and does not show up at the polls.

填空题masquerade A. Sometimes a medical illness or another psychiatric condition can ______ as depression. B. Politicians have their own skills, but they should stop ______ as doctors and scientists.

填空题allege A. Mr Murdoch didn't work at News Corp. when most of the phone hacking ______ occurred. B. Whether he took care of any of these ______ children, or whether they existed at all, was another question.

填空题 {{B}}Conversation Two{{/B}}(Questions 5-8)Look at the note below.You will hear a man describing a problem with an order.WHILE YOU WERE OUTMessage for: Steven KirbyFrom: Mark JonesCompany: {{U}}(5) {{/U}}MessageRe: Stationary orderProblem with the {{U}}(6) {{/U}} ordered.The {{U}}(7) {{/U}} need 500 and he needs 750.Also {{U}}(8) {{/U}} need to be repositioned.

填空题 {{B}}Conversation Two{{/B}} (Questions 5-8 ) Look at the form below. You will hear a man calling about renting an apartment. Hiring Registration Date: 5th Jan. Time: {{U}}(5) {{/U}} Name of the customer: Kate Murphy Contact No: 55322788 Service Details: 1. An apartment near Sunny street, with {{U}}(6) {{/U}} and heating system. 2. Rent: on more than 120pounds a month, including water and {{U}}(7) {{/U}} 3. Renting Period: about 1.5 years from {{U}}(8) {{/U}}

填空题contention A. There are ______ issues among those South American countries like trade barriers and migrant workers. B. Damage of permeability deformation has been studied ______ since Dongpinghu reservoir dam had been built.

单选题. Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competition．It's one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can't afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible． If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that's the case．do your best to offer a moderate，appealing alternative． Ask your customers to rate your service on a regular basis．This can be done via a short questionnaire included with every product sold or mailed to key clients．Keep the questionnaire short so that it is not a burden for customers to complete．Always let customers know the purpose of the survey is to serve them better．If they fill out thesurvey and have no problems，it is a reminder of what good service you offer．If issues do arise，they can be addressed． You must be flexible when it comes to your customers and clients．This means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself． Flexibility can also mean getting information for your client，even though it may not be in your area of expertise．Say，for example，you're catering a wedding and your client needs information on Irish wedding customs．It's just as easy to make a call to your local library and fax the information to your client as it is to say‘I don't know anything about that．’And making that extra effort will ultimately pay off with a very satisfied customer． Make your customers believe they are important to you by always appearing to go the extra mile．Build a little cushion into a deadline and deliver early．1. The author believes that small businesses

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单选题1.