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说明：假设你是Leek Air—conditioning公司售后服务部的John Green，给客户写一封道歉信。时间：1月17日。内容：昨天收到客户的来信，信中称新买的空调没有按照规定的时间装好。向客户道歉，因为自己看错了时间而导致该错误的发生，并承诺下周一完成安装。注意信函格式!售后服务部：after-sale department

Few Americans stay in one position or one place for a lifetime. We move from town to city to 【T1】 1, from a job in one region to a better job elsewhere, from the home where we 【T2】 2our children to the home where we plan to live in after【T3】 3. With each move we are always making new friends, who become part of our life at that time. Today, millions of Americans 【T4】 4abroad, not only to see new sights but also to make friends. No one really expects a holiday trip to produce a close friend. But surely the beginning of a friendship is possible, isn't it? The answer is of course【T5】 5. The difficulty when strangers from two countries meet is not a lack of 【T6】 6of friendship but of different expectations about what【T7】 7friendship and how it comes into being. In those European countries that Americans are most likely to visit, friendship is quite sharply distinguished from other more casual relations, and is differently related to family life. For a Frenchman, a German or an English,【T8】 8. But as we use the word, "friend" can be applied to a wide range of relationships—【T9】 9, to a man, to a woman, to a trusted confidant. There are real differences among these relations for Americans—a friendship may be superficial, situational or deep and enduring.【T10】 10. Few Americans stay in one position or one place for a lifetime. We move from town to city to 【T1】 11, from a job in one region to a better job elsewhere, from the home where we 【T2】 12our children to the home where we plan to live in after【T3】 13. With each move we are always making new friends, who become part of our life at that time. Today, millions of Americans 【T4】 14abroad, not only to see new sights but also to make friends. No one really expects a holiday trip to produce a close friend. But surely the beginning of a friendship is possible, isn't it? The answer is of course【T5】 15. The difficulty when strangers from two countries meet is not a lack of 【T6】 16of friendship but of different expectations about what【T7】 17friendship and how it comes into being. In those European countries that Americans are most likely to visit, friendship is quite sharply distinguished from other more casual relations, and is differently related to family life. For a Frenchman, a German or an English,【T8】 18. But as we use the word, "friend" can be applied to a wide range of relationships—【T9】 19, to a man, to a woman, to a trusted confidant. There are real differences among these relations for Americans—a friendship may be superficial, situational or deep and enduring.【T10】 20. 【T1】

This part is to test your ability to do practical writing. You are required to write a business letter according to the following information given in Chinese. Remember to do the task on the Translation/Composition Sheet.说明：以Clinique公司市场部经理Susan Green的名义给Carson先生写一封答复其询价的报价信函。时间：6月19日内容：1．感谢对方5月15日的询价，表明我方的态度；2．说明运输方式及交款约定；3．希望对方了解原材料价格上涨的情况，目前价格将无法维持太久；4．期望能尽快收到对方的订单。注意信函格式!Words for reference：询价inquiry 原材料raw material

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It would be difficult to have a society like ours without public goods such as defense, transportation, and other services. A public good is one that a person can use without reducing the use of it for another person. One of the best examples of a pubic good is national defense. One person can benefit from our national defense without reducing another person's benefits. In fact, it is difficult to keep any person in our society from enjoying the benefits of national defense. The market system does not work well in producing public goods. This is because a person who refuses to pay for a public good cannot be kept from using it. Suppose that the neighbors in a high crime area decide to hire a police force. Each neighbor, except Mrs. Smith, agrees to pay $100 a year for it. Mrs. Smith refuses to pay because she knows that if all the others pay the $100, the police will guard the area anyway. So Mrs. Smith can enjoy the services of the police force without paying $100. The market system has no way to deal with this type of problem. For this reason, we cannot ask each person to make a direct payment in the form of product price. Therefore, we collect money for public goods by using taxes.

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Kevin is the only student in the class______failed in the exam.

A series of cultural programs (hold)______in Shanghai to celebrate this largest national sports meeting in history.

No one in the class but Tom and I______that the monitor is going to resign.

They put up many shops and restaurants to satisfy the needs of tourists.

What are there in our society nowadays? There are______.

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说明：根据下面内容写一封投诉信。写信日期：12月20日投诉人：陈明投诉对象：百货公司投诉商品：Smith啤酒投诉原因：过了保质期，包装与内容不符等投诉要求：退货或换货提出期望：尽快回复注意信函格式!

How did the speaker feel when he ran his first mile? He felt it was the ______ thing he had ever done.

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I am writing to you to talk about taking up occupations for college graduates. Nowadays you are looking forward to obtaining employment in big cities, not willing to work in the countryside. As a matter of fact, there are not enough opportunities to satisfy most of the hunters in big cities while in the countryside talented people are badly needed and many posts are waiting for you. Rural areas are a vast world, where you can put your abilities to good use and you'll be able to make greater contributions to the building of the new countryside.

The crowd was so(noise)______that I could not hear what he said.