单选题________the short training course, John went to China to learn Chinese.

单选题Available research shows that more than half of people who are currently employed are considering getting a new job.

单选题Older computers are not able to run these new programs,________causes them to perform more slowly.

单选题After the talk, both sides agreed to draw________a formal agreement.

单选题________ you have specific training to deal with everyday emergencies, you should never hesitate to contact us.

单选题A company________ staff members have a good understanding of such software will be able to use it more efficiently.

单选题She had no sooner sat down________someone started knocking at the door.

单选题You typically need 1 or 2 years of work experience in a service occupation before getting your first job as a flight attendant.

单选题The first thing an employer needs to do is find out how to make his employees care about the company’s vision.

单选题Jane had kept silent for several minutes after________a difficult question.

单选题All tickets________from this site are supplied by AAA Tickets Ltd, an official ticketing company.

单选题Working from home comes with some additional benefits. You enjoy a better work-life balance, don’t have to commute to the office and get to work in casual clothes if you want. Designing your home office space can produce a positive effect, too—if you’re not stuck in a crowded room all day. Here are two ideas to help you design the ultimate home office. Choose your color. While some people like bright colors, you might not want to see yellow or green every day. Paint your office walls in a neutral (淡雅的) color to give your eyes a break. You should also avoid darker colors, which tend to make small spaces feel even smaller. This doesn’t mean your home office needs to be completely neutral. Add something like a framed art. Play with natural light. You might push your desk into a dark corner, creating an office cubicle (隔间). Working in a small space can make your home office feel much more oppressive than it needs to be. Instead, look for areas where natural light flows in your home. Move your desk close to windows while keeping it parallel to them to reduce glare (刺眼的光). You can also add curtains to help you manage the amount of light that enters your workspace each day, particularly around lunch time.

问答题A —Business hours J —Customer expectationsB —Customer experience K —Customer feedback C —Customer satisfaction survey L —Brand experience D —Customer retention M—Service promise E —Frequently asked questions (FAQ) N —Business rulesF —Service level agreement (SLA) O —Call centerG —User error P —Customer loyaltyH —Big data Q —Quality assuranceI —First response time Examples: (I) 首次响应时间 (B) 客户体验

问答题Taking public transit means that you will be sharing your ride with other people. Being considerate while on the system makes everyone’s trip more enjoyable. Courtesy seating (爱心专座) Seats closest to the doors are for persons with disabilities (残障) and/or seniors. People appreciate you offering these seats to them. Food & drink If you are going to eat or drink while riding the system, remember to keep it clean and don’t litter. Take your garbage with you.Make room for others Our system can get very busy during rush hour and we do not want to leave people behind. When boarding a bus, move towards the back to allow space for others. Keep doorways clear In order for people to get on the CTrain, people first need to be allowed to get off. Before you board, please stand back and allow passengers to exit. When on the bus, please stand clear of the exit door and allow people to exit easily. Luggage Please remove your backpack (背包) and put it on the floor. If seating space is limited, ensure that your personal items are not taking away seats from other passengers.

填空题You can choose either personal or business account depend ________on your purposes.

填空题此题为音频题