填空题Such a minor detail__________________________________(几乎不值得一提).

填空题Through tests students can learn how much ______.

填空题Universities Must Deal Better with Complaints With student complaints at a record high, universities will have to raise their game once tuition fees rise. A. Two universities that have broken official rules for dealing with student complaints are named today in the independent adjudicator"s (仲裁人的) annual report. The two, Southampton and Westminster, are the first to be exposed in this way — yet another sign of the new era in which universities are expected to be more accountable (负责) to students who expect to be treated as customers. B. The Office of the Independent Adjudicator (OIA. , which reviews complaints when students have exhausted their university"s procedures, also reports a record rise in the number of cases. Last year the office received 1,341 complaints against universities in England and Wales, the highest number ever and an unprecedented (空前的) rise of one-third on the year before. As the adjudicator himself, Rob Behrens, points out, 1,341 complaints represents just 0.05% of higher education students, and 53% of those were not justified. But, he also observes, the proportion of justified and partly justified complaints has grown for the first time in several years. He predicts the increase in complaints will continue. "It"s to be expected where you have rising tuition fees, where students are being invited to behave like consumers and where the labour market is difficult so students will do what they can to ensure they qualify." C. He says his decision to expose the universities of Southampton and Westminster is not "naming and shaming, with all the associations of moral censure that term implies". He was, he explains, simply following OIA rules — something those two institutions failed to do. Westminster fell short in its handling of two complaints. One was from a student who argued a disability hadn"t been properly taken into account. The adjudicator agreed. The other student claimed that an exam question and its marking scheme had been unreasonable. In both cases the university broke the rules by failing to resolve the cases, as recommended, promptly and in full. At Southampton University, four months after the OIA concluded that an undergraduate had a justified complaint about their experience on a placement, the university continued to oppose the decision and was refusing compensation. In a second case, the university also failed to comply with the adjudicator"s decision. And in a third one, although the complaint turned out to be unjustified, for 10 months the university delayed the investigation by failing to provide evidence despite the adjudicator"s repeated reminders. At both universities, it was only after the adjudicator involved the vice-chancellors (校长) that the complaints began to be resolved. D. Behrens is pleased the relationships between his office and both universities are now much more positive. "As the government places more emphasis on the student experience, complaints have an important role in safeguarding (保护) that," he says. "Universities must see complaints as feedback to become more professional." E. Both Southampton and Westminster universities want to charge undergraduates annual fees of ￡9,000. There is an expectation, not only from ministers, but importantly from students and their families, too, that all universities wishing to increase charges will move to increase student satisfaction as well. Before making an investment of ￡27,000, for example, each student will ask, "Is this good value? Is the teaching good? Is this the best route to a successful career?" Universities are being encouraged, some may say pressurised, to become more transparent and accountable in a number of ways. The government is urging all universities to publish a student charter, a sort of statement of terms and conditions to remind students of their responsibilities and their rights. Universities are also expected to publish "key information sets" by September 2012. These will enable students to shop around by providing the same 17 pieces of information about each institution, including, for example, the proportion of "contact" time and group work, and the careers and starting salaries of previous graduates. F. The OIA is already looking at creative ways to cope with both limited resources and likely further rises in student complaints. Settling more disputes by phone is one option; helping universities to install an independent ombudsman (巡视员) on each campus — an idea borrowed from the Netherlands and the US — is another. G. The question is, are UK universities well prepared for the new consumer culture where the deal is if you pay more, you expect more, and if you feel you"re not getting it, you"ll complain? The question is particularly pertinent for the universities of Southampton and Westminster on the day they are exposed for dragging their feet with a legally established adjudicator. Both vice-chancellors were unavailable for interview. H. In a statement, Professor Debra Humphris, Southampton"s pro-vice-chancellor, education, said the vast majority of the small number of student complaints are dealt with swiftly, described the dialogue with the OIA as "constructive and supportive" and said that an improved complaints procedure will be in place this autumn. In a more defiant statement, Professor Geoffrey Petts, vice-chancellor at Westminster, points out that the university is working with the OIA towards compliance with its recommendations: "The University of Westminster was disappointed to have been cited in the OIA report. The university has robust procedures for handling the very small number of formal complaints which it receives from students." I. Aaron Porter, the president of the National Union of Students, has welcomed the new step of naming universities that don"t fully co-operate with the adjudicator. "In an environment where students are paying higher fees and will therefore raise expectations, they need to know which institutions stick to the rules." He also makes this warning: "Faced with increasing competition to recruit students, many universities are being tempted to make grander and gander claims. They need to improve their offer, but they need to be honest in what they promise." J. The advice is echoed by Steve Smith, president of Universities UK and vice-chancellor of the University of Exeter. He sees, in the adjudicator"s annual report, a sector getting to grips with a new world where students are more demanding and will make sure universities correctly follow procedures. "It is vital that institutions are honest and transparent about what students can expect from their courses. In an age of marketing, don"t oversell. Any institution will have to make sure they do what they say."

填空题Today, the Walt Disney Company is worth about fifty-seven thousand million dollars. It has come a long way since 1920s. At that time, Walt Disney and his brother Toy (36) their first cartoon film, "Steamboat Willie." Walt Disney's cartoons were a (37) of drawings on film. Each drawing is a little different from the one before it. Each shows a tiny change in (38) . When we see a film of handrawn cartoons, the cartoon people and animals (39) to move. They speak with voices (40) by actors. The public loved to watch the Disney (41) move and act. Walt Disney, however, was not (42) with just making cartoons. He wanted to do more. Later in life he opened that first Disneyland in California. Walt Disney died in 1966. But his company continued. For twenty important years, Michael Eisner (43) as top leader of the Walt Disney Company. Mr. Eisner had joined it in 1984 as chairman and chief executive officer. In the 1990s, the company grew into a total media business. (44) . Michael Eisner and Pixar Animation Studios agreed to make five animated movies. This produced the extremely popular film "The Incredibles". (45) . Some shareholders in the company blamed Mr. Eisner. Michael Eisner remained top leader of the company until 2O04. (46) .

填空题The American Medical Association supports smoking and published research on the subject.

填空题The march to Washington, D. C. in 1963 helped the passage of two civil rights acts.

填空题People drink Coca - Cola just for the taste.

填空题When I stood up to speak，______(我脑子一片空白)．

填空题Lighten up means ______.

填空题Opinions from other scientists might go like this: "Why should they want to get in touch with us? They may want to observe us only and ______ (不干涉) the development of our civilization."

填空题Passage Seventeen Appealing headlines: "Alcohol Has Health Benefits" and "Moderate Drinking Cuts Risk of Heart Disease". But do the benefits of drinking alcohol outweigh the (1) ? If so, does it matter whether you drink wine, beer, or (2) and how much you drink? The good news is that drinking (3) amounts of alcohol probably helps to prevent heart disease. Scientists used to think that only red wine offered this positive (4) , but recent studies have shown that beer, liquor, and white wine also increase HDL cholesterol. If you are worried about your waistline, wine is the (5) of choice. People who drink more than six glasses of wine a week have smaller waistlines than people who drink more than six other (6) drink a week. Abstainers (戒酒者) have waistlines between the other two groups. Most of the reported (7) of wine compared with other types of alcohol may have more to do with the people who drink wine. Wine drinkers are more likely to be nonsmokers, to drink only moderate amounts, and to be better educated. In France, people drink their wine (8) with meals, which contain plenty of vegetables and fruits. The French (9) also espouses a low-stress lifestyle. In other words, wine drinkers mayhave a (10) riskofheart disease.A. drinkD. benefitsG. alcoholicJ. surely M. lowerB. effectE. mostlyH. risks K. culture N. publicC. moderateF. liquorI. income L. tasks O. routine

填空题The world's most serious nuclear accident happened in ______.

填空题During sleep, the person is conscious to most things happening in the environment.