问答题You are the Production Manager at a factory. You notice that some packing machines are not set correctly for some new packaging. Write a memo to all packing machine operators: Explain the problem Saying which machines are having problems Asking them to check the machine settings Write 30-40 words

问答题Task 1 Mini-presentation What is important when choosing a new premise for your company? --site --cost --convenience Task 2 Role-Play and Discussion Merging another Company Your company is going to merge another firm. You are asked to make recommendations about it. Discuss the situation with your colleagues. Discuss and decide together: --how to choose an appropriate company to merge --what are the advantages and disadvantages of merging

问答题Task 1 Mini-presentation What is important when entering a foreign market? —tariffs —currency exchange rate —cultural differences Task 2 Role-Play and Discussion Promoting a new product Your company is going to launch a new soft drink. You have been asked to help with the promotion. Discuss the situation together, and decide: —how you can encourage people to try your product —if you want to use a celebrity to promote the product

问答题Task 1 Mini-presentation What is important when entertaining the clients? --cost --place --people Task 2 Role-Play and Discussion Your company is going to invite some client to dinner. You are asked to arrange the details. Discuss the situation with your colleagues. --rules to observe, especially table manners --topics proper to say

问答题{{B}}Business Letter—Invitation —Provide necessary information about the event: type(a celebration party, a conference, an exhibition, a trade fair, etc. ), date, time, place and any special dress requirements if necessary; —Express hope that the guests( i.e. the recipients )can be present. {{B}}Tips{{/B}} —Provide all the details that the recipient needs in order that he/she can make a proper decision. When time is referred to, it is advisable to mention both the date and the day of week, e.g. July 7th(Wednesday). —Write the invitation in a cordial and sincere manner so that the reader may feel he/she is important and his/her attendance is expected. —Don't forget to ask for a response, indicating a specific date if necessary. —Send the invitations anywhere from two to four weeks in advance, depending on the formality of the occasion. The more formal an event is, the earlier you should notify your guests. {{B}}Sample 1—An invitation{{/B}} September 2, 2008 Dear Mr. Williams, We greatly appreciate your cooperation and assistance in the business of recent weeks. We are cordially inviting you to an evening function on Saturday, September 20,2008, at the Four Seasons Hall, China Hotel, No. 6 Nanjing Road, at 19:00. Looking forward to the pleasure of seeing you there. Yours faithfully, Peng Jiansheng CEO, ABC China Ltd. {{U}}Responses{{/U}} —Reply immediately after receiving the invitation(as soon as possible); —Express your attitude clearly: ACCEPT or REFUSE; —Express gratitude at first whether accept or not; —If you have to refuse the invitation for some reason, an apology is strongly recommended; —Remember to explain why you can't go. {{B}}Sample 2—Accepting invitations{{/B}} September 5,2008 Dear Mr. Peng, Thanks for your invitation to the evening function on Saturday, September 20,2008, at the Four Seasons Hall, China Hotel, No. 6 Nanjing Road, at 19: 00. It is very kind of you to extend your hospitality a little beyond routine work, and I look forward to meeting you and your colleagues. Yours faithfully, David Williams {{B}}Sample 3—Declining invitations{{/B}} September 5,2008 Dear Mr. Peng, Thanks for the opportunity, but I am sorry that I cannot dine and wine with you at the evening function on Saturday, September 20 at 19:00. I believe I have got a serious cold, and with that I am afraid it would not be a good idea to be at a pleasant table with other people. Please accept my regrets, and have a nice evening. Yours sincerely, David Williams {{U}}Exercise: {{/U}} Put the following sentences into the right order and make it a complete letter. a) The dinner will be held at the Asia Peace Plaza, beginning at 18:30 and continuing to 21:00 on Saturday, October 24 and dress will be informal business wear. b) We look forward to seeing you on Saturday, October 24. c) We are planning a small dinner party in honor of Carlos, President. d) We hope that you will be able to join us in this opportunity to meet the senior directors of our company.

问答题You have lost your calculator, and you want to order a new one. You need to make a written request to your supervisor, Ann Ray. Write a memo to her saying that you need a replacement explaining what happened to the old one asking her to approve the request Write about 30-40 words.

问答题去年沃尔玛从中国的进口额使美国对中国的贸易逆差增加了10%。虽然都在说中国对美国经济造成威胁，可是我们都想要沃尔玛的顾客受益。这就是我们面临的矛盾。(paradox，poses threat to)

问答题印尼政府宣誓要对流人国内的全球资金进行监控，防止全球资本对国内经济的冲击。(head off)

问答题·Read this part of a letter your boss has received from Mrs Jenkins, a conference organizer. I am writing to ask if you would attend a business conference on 17 November, and give a talk on an area of your work. Accommodation and the use of a car can be provided if you wish if you can attend, please confirm the subject of your talk, and what accommodation. If any, you would need. Looking forward to hearing from you. ·Your boss has asked you to reply to the letter, accepting the invitation. ·Write your letter to Mrs Jenkins: ·accepting the invitation; ·saying what the subject of your boss"s talk will be; ·saying why this subject is of interest to your boss at the moment; ·requesting a hotel room. ·Write 60—80 words. ·Write on your Answer Sheet. Do not include any postal addresses.

问答题Your company has just received new company brochures from the printers. Write a note to the Marketing Manager: Telling him the brochures have arrived Saying which department they are in Asking him to collect his copies immediately Write 30-40 words

问答题YourdepartmentneedsanewphotocopierandyouhaveseenthisadvertisementinmagazineXerox3250OfficeProThreemachinesinone!ThenewXerox3250OfficeProisallyouneedtoprint,copyorscanallyourcolorofficedocuments.WiththeOfficeProyoucanprintupto4highqualitycolorpagesaminute,copyupto3near-photoqualityA4imagesaminuteandscanfullcolorA4documents.Easytouseandcompact,thenewOfficeProistheidealsolutionforthesmallofficethatneedstoproducehighqualitydocuments.Writeamemotoyourboss:MentioningtheadvertisementDescribingsomefeaturesoftheXerox3250SayingwhythedepartmentshouldbuyitGivingthepriceanddeliverytimeWrite60-80words.

问答题A. What is important when choosing a business-training course? ·Fees ·Subjects covered ·InstructorsB. What is important when selling a new product? ·Discount ·Quality ·Advertising

问答题他的支持率被削弱，只因他态度傲慢，也未能使他早已超支且争议不断的项目成功运转。(to be eroded by， riddled with)

问答题Essay Some young adults want independence from their parents as soon as possible. Others prefer to live with their families for a longer time. Which of these choices do you think is better? Use specific reasons and examples to support your opinion. Write a composition of about 200 words based on the topic. You are to write in three parts. In the first part, state specifically what your opinion is. In the second part, support your opinion with appropriate details. In the last part, bring what you have written to a natural conclusion or a summary.

问答题You have been waiting all morning for Mr. White, an important client, to return a phone call. Now you have a meeting with a supplier. Leave a message for your colleague Tina Hansen: Saying where you are Saying when you will be back Telling her what to say if Mr. White calls Write 30-40 words

问答题Your line manager asked you to write a report on your latest sales figures. Unfortunately it is not ready yet. Write an email to your manager: apologising for the delay giving the reason for the delay saying when the report will be ready Write about 30-40 words on your Answer Sheet.

问答题{{B}}Complaint letter{{/B}} 1. Writing complaint letter Writing a complaint letter is often an undesirable task, but if it is done well, the end result can be very rewarding. Complaint letters can be used for the purpose of having products replaced or money refunded, for changing company policy or government legislation, for influencing the media, and so forth. Often a complaint letter is more effective than a simple phone call or e-mail message. Furthermore, in many cases, the formality of a complaint letter can add seriousness to the situation that will bring results. When writing your complaint letter, identify a definite purpose and outcome that you want to achieve, and indicate those ideas clearly in your letter. How to Write a Complaint Letter: (1) Start your letter with something positive in order to soften the blow of your complaint and so that the company or entity will be more willing to work with you. (2) Open the next paragraph with a sentence that begins to allude to the problem. (3) In the last paragraph, mention that you would like to continue to use the company's products or services, or to continue to be a customer of the store. Then, suggest why it is in the other party's best interest to grant your request: you might mention the importance of maintaining a good reputation or keeping you as a customer. In other words, give them a positive reason to want to resolve the concern. As you close your letter, express confidence that your complaint will be taken care of. Finally, thank the company or other entity for handling your complaint, Sample Letter Re. Order No. 768197 Dear Mr Choi, I am writing to inform you that the goods we ordered from your company have not been supplied correctly. On 20 April 2009 we placed an order with your firm for 12 000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1 200 batteries. This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers. This caused us considerable inconvenience. I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies. I look forward to hearing from you by return. Yours sincerely, J. Wong Purchasing Officer 2. Replying complaint letter If we received a complaint letter, there would be two possibilities: 1. Accepting the complaint If we are sure that we are at fault. If it is related to goods/products, we are sure that the defects are due to poor quality control or other manufacturing process. 3. Rejecting the complaint We could reject the complaint or claim, if the cause of the problem were beyond our responsibility. For example, the defects were caused by careless handling during unloading process. In handling complaints, both parties should have goodwill to settle the problem objectively. Sample Letters Dear Mr Wong, Please accept our apologies for the error made by our company in filling your order no. 2639/L dated Friday, 24 April 2009. You ordered 12 000 size Ultra super-long-life premium batteries, but our dispatch office sent 1 200. This was due to a typing error. The balance of 10 800 batteries was dispatched by express courier to your store this morning and will arrive by Thursday, 7 May 2009. Since we value your business, we would like to offer you a 10% discount off your next order with us. We look forward to receiving your further orders and assure you that they will be filled correctly. Yours sincerely, David Choi Distributions Manager Dear Mr Wong, Thank you for your letter of Friday, 24 April 2009 regarding your order no. 2639/L. We understand that this is a difficult situation for you. We have investigated the situation, and found that you ordered 12, 00 size Ultra super-long-life premium batteries. Please see the enclosed copy of your order form. Our dispatch office therefore sent 1 200. If you need the remaining batteries urgently, the balance of 10 800 batteries can be dispatched today by express courier to your store and would arrive by Thursday, 7 May 2009. Please phone me at the number given above if you would like to order these batteries. We look forward to receiving your further orders. Yours sincerely, David Choi Distributions Manager {{B}}Practice{{/B}} 1. Please write a complaint letter according to the following information. I attended your exhibition Sound Systems 2009 at the Fortune Hotel(22-25 January)and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems. 2. Please write a letter to reply a complaint letter. In this letter you are replying to a letter of complaint regarding the error of goods.

问答题科学真理不是由共识决定的。对于科学，大多数人可能并往往是错的。而在科学界中，来自同行的压力是巨大的，会扼杀反对流行理论的声音。(consensus，stifle)

问答题《视与听》杂志宣布了其近期由评论家投票选出的史上最伟大的电影：希区柯克的《迷情记》(又名《迷魂记》)最终位列榜首。选票倾向于六七十年代的电影，可以说是因为《视与听》投票人的平均年纪，还有怀旧在投票中所起的作用。(top，bias towards)

问答题{{B}}Report{{/B}} Reports play an important role in business practice as most major or decisive actions are based on business reports. If reports are well written, solutions can be expected to draw in a wise way. A report is an objective and structured account of the results of an investigation, or of any matter on which definite information is required. Its purpose is to inform someone of the findings of a research and to provide a basis for decision-making. A report is usually made up of facts and arguments on a specific subject. In a report, situations are analyzed, conclusions drawn, alternatives considered and recommendations made. Writing reports generally involves other important workplace skills, such as research, analysis and collaboration. Therefore, being able to write an effective report is one of the most important professional skills in the business world and it may improve writer's chances of receiving additional responsibilities or even earning promotions. There are several ways to classify reports. According to their lengths, business reports may be classified into short reports and long reports. Short reports are like full reports, but are much shorter. They are therefore used for less complicated matters. They look at first glance more like long memoranda, but are structured more systematically. A long report, also called formal report or full report, is usually used to report a matter comprehensively on the basis of a thorough investigation. In writing a long report, the author is expected to collect all the information available on a particular matter, analyze that information, come to conclusions about it and possibly make recommendations for future actions. A long report often runs to many pages and so resembles a book in many ways. A long report Market Study in Synthetics-based Sports Shoes Ernest Hong Sales Representative Krypton Plastics 18 May, 2000 Table of Contents Table of Contents 1 Abstract 2 Terms of Reference 2 I .Findings Methodology 2 The sports shoe market 3 Sports shoes in synthetic materials 3 Trends in the use of synthetic materials 4 Potential of APC material in the sports shoe market 4 Competition between APC products 5 II. Conclusions 5 III. Recommendations 6 Appendix: List of manufacturers visited Abstract This report investigates the potential of APC materials in the production and sale of sports Shoes in the Hong Kong SAR. The report shows that currently the majority of sports shoes manufactured in Hong Kong are made of PVC. However, we illustrate that APC has a number of advantages over PVC in terms of quality, durability and appearance. Although price is higher, in the period of economic stagnation which has hit Hong Kong, it may be advantageous to manufacturers to consider reducing production of PVC shoes and switching to use of APC. Terms of reference The purpose of this report is to investigate the nature of the market for sports manufactured in a range of natural and synthetic materials. It is also our aim to stimulate plastic raw material sales in the sports shoe market, and to seek potential customers within the sports shoes market who might be interested in using Krypon's newly developed APC raw material in the manufacture of their products. I. Findings 1. Methodology Before this market study could be undertaken, information about manufacturers of sports shoes had to be collected. We derived a list of manufacturers by referring to the Yellow Pages and the list produced by the Hong Kong Council for the Development of Trade(HKCDT).These two sources, however, did not distinguish between manufacturers using leather and those using synthetic materials. This was achieved with a number of telephone calls to manufacturers. These calls were then followed up with personal interviews' total of fifteen manufacturers were visited between January and March of this year. In order to meet our objectives precisely, we focused our visits mostly on manufacturers of sports shoes using predominantly synthetic material. Other manufacturers were followed up with telephone calls. The Sports Shoe Market Sports shoes are a major export item in Hong Kong, reaping a good reward for Hong Kong's traders and manufacturers, and in turn, spurring the prosperity of Hong Kong. The market size for sports shoes comprises some 165 manufacturers and traders, basically, there are three categories of sports shoe in the market. These are real leather, artificial leather and plastic. The largest share of production in 1999 was held by sports shoes manufacturers from plastic (50% of production).This was followed by artificial leather(40% of production)and real leather (10%).However, these production statistics are very changeable because the market is extremely sensitive to fashion trends. For the past few years, though, the market has been dominated by synthetic materials, mainly because they enable sports shoes to follow fashion trends, they are able to be printed on, and they can be made colorful, bright and fluorescent(see Table 1) {{B}}Table 1{{/B}} Material 0%Market Share Real Leather 10 Artificial LeatherPVCPA 2317 PlasticPVCPAAPC 27158 Note: The total number of pairs of sports shoes produced in HK in 1999 was 15.6 million.2. Sports Shoes in Synthetic Materials In the sports shoes market, PVC, PA, and APC are the major raw materials. The majority of sports shoes are made of PVC, which is cheaper, easier to screen print and easier to color. All these factors create an attractively finished product with a competitive low price. APC and PA are classified as higher quality materials used in high quality products with a high price. In comparison with APC, PA is a higher quality but more expensive material. For the time being, the sports shoe market is demanding colorful, bright and fluorescent patterns. Only PVC can satisfy these requirements with low production costs(see Table 2). Consequently, most manufacturers are continuing to use PVC as the major material for sports shoes, in order to survive in the severely competitive sports shoe market.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　{{B}}Table 2{{/B}} Material Price Ease of Prd's Durability Color Range Cost of Pigment PVC low easy low good Low APC medium average average average high PA high average high average high3. Trends in the Use of Synthetic Materials Sports shoes are no longer considered simply shoes which are used for playing sports in. Sports shoes are now, and will probably continue to be, a major item of fashion wear. Consumers seem to be prepared to pay an ever-increasing price for high fashion sports shoes, and increasingly, sports shoes are entering the medium end product segment of the market. As people appear to be willing to pay more for products, higher quality APC and PA plastic raw material will probably have a growing potential in the sports shoe market. 4. Potential of APC Materials in the Sports Shoe Market APC is more durable than PVC. In other words, there are less aging problems associated with APC. Secondly, the quality of finish of APC products is higher than that of PVC products. As sports shoes become more fashionable, this consideration will become more important. Lastly, APC is better looking, and stays looking better for longer. It should be remarked here that if there were no price difference, many manufacturers would be willing to try APC material in producing sports shoes because they realize that if they market a better quality product, they can avoid the severe competition at the low end of the market, which yield lower profit margins. 5. Competition between APC products There are few APC materials supplied in Hong Kong. Krypton, Hammond Industries, and Nichimachi are the major suppliers in Hong Kong. In the market, Nichimachi's IC51 from Japan is the major competitor with Krypton's KR6600(see Table 3).　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　{{B}}Table 3{{/B}} Krypton KR6600 Nichimachi IC51 Origin USA Japan Unit Price(HK $) 6.38/lb 5.78/lb Product Quality Softer Harder Screen printing problem? Yes Yes Supply Good Poor However, as mentioned before, the majority of the synthetic material used for sports shoe production is PVC. Therefore, the degree of competition among APC materials in the sports shoe market is still low, as APC is at an early stage of its market life-cycle. II. Conclusions It is concluded that the majority of sports shoes are made of PVC. The highest quality material is PV, followed by APC and PVC. APC material is still at a very early stage of its product life-cycle. We are passing through a slack period in Hong Kong's economy. Loss of a number of overseas orders has discouraged new developments in high quality products. Prices, due to the dumping of plastic raw materials, have maintained the use of PVC in the market. In the coming year, it is forecast that the Hong Kong economy will pass through a period of stagnation. In the long run, this would be a good time for Hong Kong manufacturers to move. The future of APC as a material suitable for sports shoes is very dependent on trends in the sports/fashion market. At present, there are several reasons why APC is not very popular in this market. We are passing through a slack period in Hong Kong's economy. Loss of a number of overseas orders has discouraged new developments in high quality products. Prices, due to the dumping of plastic raw materials, have maintained the use of PVC in the market. In the coming year, it is forecast that the Hong Kong economy will pass through a period of stagnation. In the long run, this would be a good time for Hong Kong manufacturers to move away from the low end, low quality market, towards higher quality products made from APC material. III. Recommendations In view of the comments above, we should recommend selecting a certain number of higher potential customers for further development. It is also imperative that we gather further market information. We should also suggest that Company test the market with selected APC products in order to recognize whether the market will fully accept APC as an enhancement over PVC. (Signature) Ernest Hong Sales Representative Appendix: List of manufacturers visited 1. Lung Hang Sports Co. Ltd. 2. Stella Sports Manufacturing Co. Ltd. 3. Wah Sing Plastic Fty. 4. Chan Wai Ming Mfg. Ltd. 5. Fung Wai Products Ltd. 6. Lam Pak Ind. Co. 7. Milano Sports-Wear Ltd. 8. Fiarrino Ltd. 9. Richmond Development Co. Ltd. 10. Outstanding Shoes Ltd. 11. Chung Ying Plastic Fty. 12. Leun Fat Mfg. Ltd 13. Leung Tai Choi Industrial Co. Ltd. 14. Sumwell Ind. Co. 15. First-Foot-First Ltd. Analysis and discussion A short report usually includes the following parts: terms of references, procedures followed definitions of particular terms if necessary, findings, conclusions and recommendations. The terms of reference tell the author what he should write his report on, that is, what should be included and what left out. By this, the person calling for the report should also say whether he wants it to include recommendations in addition to conclusions based on the obtained information so that the writer is clear about his task. The procedure provides the exact steps taken and methods used for the report. The findings point out discoveries made during the course of the report investigation. A conclusion is different from a recommendation. It is drawn based on the analysis of the facts or discussion for the readers of the report. It tells the reader what can be learned from what has happened before. A recommendation comprises a recommended course of action that is based on the conclusion previously before. A long report can consist of several divisions or chapters, each containing all the information or data the author has collected on different aspects of the matter being reported on. It can be set out in eight parts, but it's not always necessary to include them all. The eight parts are the title or title page, the contents list, the abstract/executive summary, the introduction, the discussion, the conclusions, the recommendations and implementation, the references and the appendix(see the sample long report above). The title page contains a descriptive heading or name. It may also contain the author's name, position, company name and so on. The executive summary/abstract provides the reader with an overview of the report's essential information. It includes a statement of purpose, a brief description of what has been done in this report, a summary of findings and a recommendation. The introduction presents the background to be issued(i.e, why was the report commissioned), the objective or purpose of the report, a definition of the research problem or topic, a definition of the report's terms of references(the what, where, and when of the research problem or topic), an outline of the report's structure, an overview of the report's selections and their relationship to the research problem, an outline and justification of the scope of the report, description of the range of sources used, acknowledgment of any valuable assistance received in the preparation of the report. The sections required in the introduction vary, depending on the type of report and the department to which you belong. The discussion section comments on the significance of the findings in relation to the research question. The implementation states how and when these actions are to be carried out. When a long report is very lengthy, then a letter of transmittal is necessary. The letter of transmittal is a letter to the person submitted to. It usually carries brief information on how the report has been worked out and some personal viewpoints about certain subjects. In another word a letter of transmittal is not a part of the report but it is about the report. Below is a sample transmittal letter.Dear Sir, The report you asked for is attached hereafter. This report is entitled "A Sales report of May". The purpose of this report is to inform you of our achievements in our sales promotion last month. The content of the report concentrates on an analysis of the measures taken and their relationship with the sales volume. If you want to know more about our achievements, you can phone me at: 88997673. Sincerely yours, Mike Raynham Points to Remember A report is a formal document, so writing a report takes much effect. Below are some points which should be considered in the writing of a successful report. (1) The writer should be clear whether or not the reader knows the background for the report, and whether it is necessary to provide the background information in the report. (2) Before settling down to writing, the writer must collect sufficient information for the report. A report without enough evidence and facts is valueless. (3) Reports should be written in a formal and objective style. Generally, reports are more formal than letters. If the author needs to refer to himself at all, it should be in the third person. (4) Keep the language simple .When slang, jargons and clichés must be used, necessary explanations should be included. Use short sentences and paragraphs rather than long-winded constructions. (5) The emphasis of a report should be on facts and the presentation of the facts should be logical and unemotional. The author should be clear that it is not proper to give too many ideas in the presentation of the data. If the writer wants to indicate his own feelings and opinions, he should present them at the end of each division or at the report. (6) At the end of the "introduction" part, it is advisable that the writer give a brief introduction of the overall arrangement of the report so that the reader will find it easier to follow. In writing a report, no matter whether it is a long one or a short one, the writer should comply with the following steps: Firstt the writer should ask himself the following questions: What are his terms of reference? Who is the reader? What is the relationship between himself and the reader? What does the reader already know? Why does the reader want this document? What is the objective or topic and what he has to report on? Is it necessary to explain some technical terms? By answering these questions, the writer may get a clear idea about what he should do next. The second step is to determine what type of report is required .This is another very important initial matter to clarify. There are a number of different types of business reports. Although there is usually overlap between the different types, there are also important differences. The third step is to collect the necessary information .When the writer is clear about the answer to the above questions, he can begin to collect the relevant data for his report. This stage may be as simple as collecting and reading a few background documents supplied by the client, or it cot/Id involve developing questionnaires and conducting detailed interviews with each situation .The Internet, of course, can really simplify and shorten the research process. When adequate information has been gathered, the next step is to sort out the obtained information. The writer should review all the data collected and calculations made. The useful information should be retained and the irrelevant data rejected. Then the retained information should be properly classified. Besides that, the writer should check the data for accuracy, for a report based on inaccurate information or unreliable calculations is utterly worthless. The following task is to organize the data. At this stage, it is advisable to write down the purpose of the report on one brief sentence and keep it as a reminder of what has to be done. Then the writer begins to plan the division of the report. After that, he starts to decide what information will be used in each division or sub-division. When a piece of information is used in two different divisions of the report, a cross reference should be made. Besides the planning of the main body, the writer should also consider the possible use of illustrations, photos, graphs, tables, footnotes, bibliographies and appendices. Only when all this preparatory work is finished can the writer settle down to writing. The writer can finalize the sections into their logical order, draft the report and write key ideas from the plan into sentences. If ample preparations are made, writing a report won't be a very hard job. When writing is finished, the last step is checking. The writer should always read critically what he has written. If possible, he ought to leave it alone for a few days and then re-read it, or ask someone else to read it for him.　 Some useful patterns ·Here is the report about the work done by the Personnel Department in May 2006. ·Following is the annual report you requested the year 2005. ·Enclosed is a report about the work done by the Export Division for October, 2006. ·As you requested, I've investigated some ways to reduce our energy use. ·The objective of this report is to summarize the achievements we've made as well as the setbacks we've experienced in the past year. ·In this report, I'll explain how the sales program for the previous month worked, and what impact it will exert on the sale of this month. ·Having made a close survey of the incident, I'd like to submit this report to you for your reference. ·The report examined demographic and cultural profiles of the target market and recommended some market developing approaches. ·The report is based on an investigation made during my summer vocation. ·Currently I am engaged in routine office work, and I've made the following achievements. ·Work in progress is as follows. ·The key findings are outlined below. ·The findings of the investigation indicate that Michael Hill is to blame for the product defect. ·The following points summarize our key findings. ·There are several factors which contribute to the development of our business. ·No conclusions were reached regarding... ·We strongly recommend that the library not be closed on Saturday afternoon. ·To reduce company long-term expense, the company could investigate the viability of staff leasing the computers. ·Olympia Company should negotiate price, warranty and on-going service agreements with Micro-pro direct.