填空题Fill in the blanks with the given words in the brackets. After listening, imitate reading all the sentences.

填空题 Questions 16-22 · Look at the lecture notes below. · Some information is missing． · You will hear a lecturer giving tips on communicating with customers over telephone． · For each question 16-22．fill in the missing information in the numbered space using one or two words． · You will hear the recording twice． Lecture Notes When doing business over the telephone，you have to pay special a~ention to the listening and speaking skills． Tip 1．Raise your(16)______and smile as you speak； Reason：You don't have the advantage of talking with them in person． Effect：Giving your voice a(17)______ making you sound cheerful． Although the customers cannot see your smile，they can feel the(18)______through your voice． Tip 2．Remember and use the customers'names； Reason：People love their names and love to hear their names． Effect:Making the service more(19)______and(20)______． Dos：Listen closely to catch the name/make a(21)______/write it down． Don'ts：Only be concerned about impressing them or how to(22)______to them

填空题These measures rely on self-reported data (either {{U}}by{{/U}} government agencies or individuals), which is likely to introduce {{U}}measure error{{/U}} if, for example, people (or agencies) are not willing to admit they take or pay bribes, or they {{U}}inflate{{/U}} their perceptions of corruption {{U}}in response to{{/U}} their partisanship. A. by B. measure error C. inflate D. in response to

填空题● Look at the notes below. ● Some information is missing. ● You will hear part of a talk given to a group of new employees. ● For each question (16-22), fill in the missing information in the numbered space using one or two words. ● After you have listened once, replay the recording. {{B}} First Day at NYP: Introduction{{/B}} our Personnel Officer is: (16) Sarah ...................... Location of coffee (17) on ...................... tax enquiries to: (18) ...................... presentation: 3:30 pm venue: Conference Room subject: (19) ...................... day of buffet lunch: (20) ...................... for colour photocopiers obtain: (21) ...................... sports club—see Max Collins for: (22) ......................

填空题{{B}} Questions 9-15{{/B}} · Look at the notes below. · Some information is missing. · You will hear an interview between Anna Marsh, who works for a business magazine, and Jim Davenport, who works in the publicity department of a company, Gold Express. · For each question (9-15), fill in the missing information in the numbered space using a word, numbers, or letters. · After you have listened once, replay the recording. {{B}} Interview notes{{/B}} Company: GOLD EXPRESS Started in: (9) ______ Most recent turnover: (10) ______ Growth over 5 years: (11) ______ % Managing Director: Peter (12) ______ Total number of customers: (13) ______ Number of employees: (14) ______ Recent staff questionnaire showed: (15) ______ % enjoyed their work.

填空题The sale hardly changed throughout the period.

填空题· Read the memorandum and the letter below.· Complete the candidate information form on the opposite page.· Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. {{B}}Memorandum{{/B}}To: Jennifer From: Goldstein, Personnel ManagerSubject: Job Application Date: Nov. 1,2003Message: This candidate seems to meet our requirements. Please fill in the Candidate Information Form and arrange an interview for Wendnesday afternoon. 1407 East Elm Street Big Rapids d MI 49307Inventor Plus411 West Cooper StreetSaginaw, MI 48602October 24, 2003Dear Sir/Madam,I am writing in response to your advertisement for a Personal Assistant/ Secretary to the Managing Director.I am enclosing a copy of my resume, which gives details of my qualifications and experience. As you see, I got Master of Science degree in Management from Ohio State University in 1998 and have got 5 years' experience of working in a business environment. I am good at all kinds of Microsoft.I will be available for interview every afternoon and look forward to hearing from you.Faithfully,Karen K. Auernhamer{{B}}Candidate Information Form{{/B}}NAME (41) ______QUALIFICATIONS (42) ______ Ohio State UniversityWORKING EXPERIENCE (43) ______SKILLS (44) ______INTERVIEW TIME (45) ______ADDRESS 1407 East Elm Street, Big Rapids d MI 49307

填空题declare A. Practically all of your essays and reports can be made almost entirely of ______ sentence type. B. Every assignment handed in should be accompanied by a signed ______ of originality.

填空题BUSINESS COURSES A. Hospitality and Tourism Management B. Marketing Research C. Product Design and Development D. Marketing and Electronic Commerce E. Promotion F. Introduction to Marketing G. Financial Valuation H. Price Theory. an Intermediate Text

填空题Telephone No: (16) 01623 Photocopy paper: (17) boxes at ￡ 9.94V.A.T.@ (18) %Invoice number: (19) invoice date: 15th February 2002Name of person celled: (20) Name of caller: (21) Reason for call: invoice and (22) problems

填空题{{B}}PART FIVE{{/B}}{{B}}· Read the article below about a staff development scheme.· For each question (23-28) on the opposite page, choose the correct answer.· Mark one letter (A, B or C) on your Answer Sheet.{{/B}} {{B}}Trading Places{{/B}}{{B}}Wendy Ledger looks at job swapping, a staff development scheme in which employees exchange jobs for a short period.{{/B}} According to a recent survey, 77 per cent of people would prefer to work for a boss who offers training and learning in the workplace. One increasingly popular project is job swapping, which gives an insight into the daily challenges facing different people in different roles. Olivia Yost is a divisional manager with Parker Bridge Ltd, and she recently swapped jobs with the salary controller there. Both were then able to appreciate the problems and pressures of each other's roles far more clearly. Yost says, 'I now have a better understanding of what the salary controller's work involves, and am more aware of my colleague's deadlines. This type of cross training is important, and having to learn about another person's role is a useful experience for bosses and employees alike. Job swapping also helps you to understand the way other departments work and gives you access to other teams within your firm. So it is of value both to the individual and the company as a whole.' Sean Bradley, who works in central London, took his job exchange a lot further - all the way to Australia in fact. Last July, Sean and his colleague in the Sydney branch of their company swapped jobs. 'I loved it,' said Bradley. 'Primarily for geo- graphic reasons, but also because of the challenge of being the final decision-maker rather than reporting to a manager. It was my first management experience and I had to improve my skills on some IT specialisa-tions. I learnt a lot there, and it was useful too - I've had two promotions since I returned to London.' Job swapping is an excellent first step towards improving and bringing variety to training and education in the workplace. Doing something else, even for one day, can highlight your abilities and talents, while at the same time drawing attention to any weaknesses. It can also focus the mind on future career possibilities. And even if you hate your time spent at someone else's desk, the worst that can happen is that you'll end up feeling that little bit better about returning to your usual job.

填空题The profits charts showed strong growth throughout the three year period.

填空题Online BookingE-tickets available with (16) airlines or ______ bring (17) ______ enable customers to go to (18) many ______ decrease chances of (19) ______ enable travelers to book in the (20) airline's ______ book competitive (21) ______ offer many (22) ______

填空题· Read the memo and the information about office laser printers.· Complete the form below.· Write a word, phrase or number in spaces 41-45 on your Answer Sheet. {{B}}Memo{{/B}}To: Tim NichollsFrom: Rachel WestDate: 20 December 1998We'll have to order the new printer today or it won't be delivered before Christmas. Could you look at these 3 printers and choose one? We need a printer that is fast but not the most expensive. Could you place the order for me this morning and leave me a copy of the order form? 560Pro Tek200 ProjetWidth 50cm 40cm 62cmDepth 53cm 50cm 49cmHeight 40cm 33cm 37cmPages Permin 3 6 4-5Memory 12MB 24MB 20MBPrice ￡2995 ￡3495 ￡3900 {{B}}Order Form{{/B}}Contact person{{U}} (41) {{/U}}The type of printer{{U}} (42) {{/U}}Price{{U}} (43) {{/U}}Date of order{{U}} (44) {{/U}}Memory{{U}} (45) {{/U}}.

填空题● Look at the passage below.● Some information is missing.● You will hear a woman talking about prices and costs.● For each question 9-15, fill in the missing information in the numbered space using a word, numbers, or letters.● After you have listened once, replay the recording. Prices in pounds Log cutter Chain Saw Price(unpacked, ex-works)Packing costsPort duties and loading chargesSea freightInsarance 2140(10) ......(12) ...... (14) ......(15) ...... (9) ......(11) ......(13) ...... 108￡9

填空题· Look at the note below.· Some information is missing.· You will hear a conversation.· For each question 16-22, fill in the missing information in the numbered space using one or two words.· After you have listened once, replay the recording. 1. On monday, you're going to the planning meeting. at{{U}} (16) {{/U}}, Than, at{{U}} (17) {{/U}}you'll see the sales teem.2. You'll see Mr Lopez on{{U}} (18) {{/U}}at{{U}} (19) {{/U}}.3. On Tuesday, you'll fly to{{U}} (20) {{/U}}at{{U}} (21) {{/U}}a.m.4. On Thursday, you'll visit the warehouse to discuss{{U}} (22) {{/U}}.

填空题A.B.C.D.E.F.G.H.

填空题/r/n /r/n /r/n Mr. Sekkai's Itinerary in the U. K./r/n /r/n STAYING FOR/r/n (9) days/r/n /r/n ARRIVING AT/r/n Heathrow International airport at (10) on (11) /r/n /r/n /r/n /r/n MEETING WITHMR. BLACKLY/r/n At (12) discussing the new product (13) operation system/r/n /r/n /r/n Mr. Blackly's Itinerary/r/n /r/n POSTPONE ON MEETINGS/r/n The meeting which is schedule on (14) afternoon to (15) /r/n /r/n /r/n