填空题PARTONE·Youwillhearthreetelephoneconversations.·Writeoneortwowordsoranumberinthenumberedspacesonthenotesorforms.·Afteryouhavelistenedonce,replaytherecording.ConversationOne·Lookattheformbelow.·Youwillhearawomantelephoningaboutsomeproblemswithanorder.

填空题Know your market, and know your marketability. Always keep a minimum salary requirement in the mind. With a little research, you can determine a realistic and34 satisfactory salary. Decide what you need, want. and can survive on before you35 walk into for an interview. Wait for an offer —don't just announce your minimum36 to the interviewer. And never respond too immediately —take time to think things37 over. If you feel the package is unsatisfactory, figure out what you would make38 the package more palatable. Don't just wait to see what the employer has to offer.39 Get your offer in the writing. This includes the salary you agree upon, details on40 potential increases, and any unusual terms regarding to your benefits or vacation41 time. For example, if you need immediate leave before you've accrued vacation42 time, or the company agrees to pay to your entire health-care premium, you'll43 have something to snow before HR if a problem comes up. If you accept the job.44 send a letter while confirming your mutual agreement on the offer and keep a45 copy for your records. If you're dissatisfied with the Salary package but are not willing to take the job nonetheless, ask for a performance review in three or six months, and get it in writing.

填空题{{B}}PART FIVE{{/B}}{{B}} ·Read the following text. ·In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct. ·If a line is correct, write CORRECT on your answer sheet. ·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your answer sheet.{{/B}} While proclaiming it a great day in Washington, Mayor Tony Williams (34) ______confirmed Wednesday afternoon that Major League Baseball isreturning to Washington. Williams, who made the announcement during a news conference atthe City Museum, he received a phone call Wednesday from baseball (35) ______commissioner Bud Sileg who saying the Montreal Expos would move (36) ______in time for from opening day in April 2005. (37) ______ Therefore the decision came almost 33 years to the day after the (38) ______Washington Senators played with their last game in D. C., on Sept. 30, 1971. (39) ______The District signed for formal papers agreeing to live up to its part of (40) ______the bargain, including the construction of a $ 440 million stadiumon the Anacostia River in time for the 2008 season. Between now and (41) ______then, when the Expos will play at RFK Stadium, where renovations (42) ______also will be paid by the city. Major League Baseball will now auction off the Expos to the highest (43) ______bidder. Local business leaders that formed the Washington BaseballClub and who lobbied hard to get the team are expected to be among the bidders. (44) ______Baseball's relocation committee chose the District over NorthernVirginia, they as well as bids from Norfolk, Las Vegas, Portland, Ore. , (45) ______and Monterrey, Mexico. Montreal is last in the National League East this season, with a 65-93record and four games remaining.

填空题·For each recording, decide what the main reason is for the phone call.·Write one letter (A—H) next to the number of the recording.·Do not use any letter more than once.·After you have listened once, replay each recording.A booking a tableB cancelling a meetingC placing an orderD selling somethingE offering a liftF congratulating someoneG checking an addressH making an appointment

填空题{{B}}Section One{{/B}} ·You will hear five short recordings. ·For each recording, decide what the speaker is trying to do. ·Write one letter (A—H) next to the number of the recording. ·Do not use any letter more than once. ·You will hear the five recordings twice. A check an address B book a table C make an appointment D sell something E place an order F cancel a meeting G congratulate someone H offer a lift

填空题 A Market awareness of the MP3 has exploded and the retailer who specializes in MP3 is seeing growth like never before. Admittedly, some customers buy their first MP3 in the supermarket, but for advice, add-ons and particular services they turn to the specialist. There are a large number of MP3 retailers and I can't help but feel the market only has room for four players. Undoubtedly, customer service is the factor that differentiates operators and I think this year we will probably see rationalization in the sector. B When I first started in the industry, MP3 were retailing at a thousand pounds and were as large as box files. Now, prices are constantly being driven down, because they are getting more compact and also there is intense competition between the MP3 providers. This will continue, and while retail dealers' profits will be affected dramatically, MP3 providers will have to generate more revenues by offering more services to the MP3 user. C Over a few years, prices have dropped sharply and technological advances have meant products have changed -- and are changing. Successful retailers must try to keep on top of these developments and invest in the training of employees so they are able to offer impartial advice to customers. E-commerce is taking off but this won't necessarily replace traditional retail outlets. In order to stand out, you need innovative ideas on customer service. We don't believe in criticizing other retailers, but there's nothing particularly exciting out there at present. D The MP3 business is behaving like the Internet industry in take-up and the pace of innovation, and it's important not to be left behind. We must continue to innovate in delivering the product to the customer. In terms of service provision, you can draw comparisons between us and our closest rival, but clearly all the main MP3 retailers have succeeded in taking the industry forward. Growth has accelerated rapidly and the MP3 has changed from simply being an entertaining tool, to being a multifunctional gadget for everyone.

填空题 Coast Travel Agency Booking FormCustomer Name: (1) ______________Company: D & BDestination: (2) ______________Time of Departure: (3) ______________Transfer at: San FranciscoClass of ticket: (4) ______________Cost (return flight): $1,024Method of payment: cash

填空题A Through political dialogue and confidence building, no tension has escalated into armed confrontation among ASEAN (Association of Southeast Asian Nations) member countries since its establishment more than three decades ago. To build on what has been constructed over the years in the field of political and security cooperation, the ASEAN leaders have agreed to establish the ASEAN Security Community (ASC). The ASC aims to ensure that countries in the region live at peace with one another and with the world in a just, democratic and harmonious environment. The members of the Community regard their security as fundamentally linked to one another and bound by geographic location, common vision and objectives. B EU (European Union) countries account for a small percentage of the world's population. They must therefore continue pulling together if they are to be able to compete on the world stage with other major economies。No individual EU country is strong enough to go it alone in world trade. The European single market provides companies with a vital platform for competing effectively on world markets. Half a century of European integration has shown that the EU as a whole is greater than the sum of its parts: it has much more economic, social, technological, commercial and political clout than if its member states had to act individually. C NAFTA (The North American Free Trade Agreement) has substantially liberalised trade in services and has opened government procurement markets, including procurement in services and construction markets. The agreement makes it illegal for the parties to discriminate between national and foreign producers in the trading of services, government markets and investment. One prime benefit of NAFTA is that the NAFTA agreement encourages greater immigration between the three countries. D WTO (World Trade Organisation) rules, agreed by member countries, limit the role that governments can play in their national economies. These include the level of taxes charged on goods coming into a country, goods quotas, support for national industry, and subsidies for farmers, Virtually any economic policy (and some social policies) that a government can make is restricted by what is agreed at the WTO. This means that elected governments do not have a full range of policy options open to them—their range is narrowed by the WTO.

填空题A A company does not function in a vacuum, but rather as part of a society. That society consists of the people who work for it, the people and companies that do business with it, the public at large, and the government that regulates and taxes it, these groups are known as a company's "publics". In order for a company to deal with these publics effectively, a relationship of trust must exist. Employees will not cooperate with or put forth their best efforts for a company that they do not trust or that they feel is taking advantage of them. The public will not buy products or services from a company that, in their view, is not responsible or trustworthy. B The government, as the protector of the society it governs、is especially cautious in dealing with a company that it regards as not operating in the public interest. Given these circumstances, every business, whether it is a giant corporation or a small factory, a five-star hotel or a roadside tavern, needs to give some thought to the relationship it has with all the various publics it interacts with, and the techniques that a company uses to imp rove these relationships are known as "public relations", also called PR. C A classic example of public relations at work is McDonald's. It has always been important to McDonald's to be known as a company that values cleanliness, Indeed, the founder Ray Kroc emphasised cleanliness along with quality, service, and value as being the four most important things in any McDonald's operation. For that reason, Kroc instructed the first McDonald's franchisees to pick up all litter within a two-block radius of their stores, whether it was McDonald's litter or not. D McDonald's has always been socially responsible and extremely concerned about its image. These two facts are part and parcel of its public relationships. To McDonald's, public relations activities go much deeper than simply sending out press releases and having corporate officers serve on various charitable boards. The company understands that real public relations means taking significant action first, then announcing them to the public. Without the first step, the second would be meaningless.

填空题·You will hear another five recordings.·For each recording, decide What the main idea is.·Write one letter (A-H) next to the number of the recording.·Do net use any letter more than once.·After you have listened once, replay each recording. A passing it on to another departmentB writing to apologizeC waiting before taking any actionD arranging a meetingE writing to express thanksF asking for further detailsG writing to complainH phoning to discuss a problem

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填空题{{B}}PART ONE{{/B}}·Look at the sentences below and the following introduction about the types of ownership.·Which type of ownership does each sentence 1—7 refer to?·For each sentence 1—7, mark one letter (A, B, C or D) on your Answer Sheet.·You will need to use some of the letters more than once. {{B}}A{{/B}} {{B}}Partnerships{{/B}}On the whole, this is not a popular form of business organization, but it is often used by people in the professions, like doctors, dentists or lawyers, to expand their business. Greater efficiency is possible because people in this sort of association can spend their time doing what they are best at. If one person is sick, then the remaining partner(s) can carry on the work. The main disadvantage is that even with this form of ownership, the amount of money available to the business may be limited. If people quarrel or disagree over decision making there can be problems and serious delays.{{B}}B{{/B}} {{B}}Public (Plc) Companies{{/B}}These are the largest businesses in the private sector. There is no limit to the number of people holding shares in it and many of the larger companies have their shares listed on the stock exchange. The advantage of big businesses like this is that they find it easier to raise money as banks consider them a 'good risk'. There are strict laws governing the setting-up of this kind of business and each year the company has to publish its accounts. The larger such businesses grow, the more difficult it is to control them. Workers in such businesses may feel that management doesn't understand their problems.{{B}}C{{/B}} {{B}}Private (Ltd) Companies{{/B}}Such businesses are net allowed to sell shares to the public. They must consist of at least two members, but there is no upper limit to the numbers who own the company. The larger size makes it possible for such companies to borrow more money from the banks or from issuing additional shares to its members. The advantage is that such a business is able to offer its members limited liability (responsibility) for debts and losses. Many companies of this type exist in England, Europe and the U. S.{{B}}D{{/B}} {{B}}Sole Proprietorships{{/B}}Sole proprietorships, the most common business form, consist of one person doing business with no legal charter. While they offer the owner great freedom and are easy to form, they also present grave financial risks. General partnerships are merely proprietorships with multiple ewers.

填空题AManagement TraineesFor this exciting position in the leisure industry we are seeking management trainees to develop excel-lent buying skills. Possibly a new graduate, the successful applicant may have experience with a big national retailer, but must certainly possess excellent negotiation and communication skills.BMarketing ExecutiveThis important position has recently been created by one of the country's leading clothes manufactruers. It is an outstanding opportunity for a graduate with two years' experience in design or magazine publishing. The successful candidate will be given responsibility for a major, recently launched brand. It would be an advantage to have experience of promotional activities. Excellent fringe benefits on offer.CProduct ManagerThis company has at present about 30% of the market and a turnover of more than ￡ 500 million. The person appointed will have responsibility for a long-established product which is a household name. Experience in the insurance market is necessary and a background in accountancy would be helpful.DGroup product ManagerThis is a rare opportunity to work at a senior level for a market leader in the food industry, located in the north of the country. The person appointed will report directly to the Marketing Director and take full responsibility for a turnover in excess of ￡ 80 million and a team of three managers. Applicants need to have a minimum of five years' experience in product management. A market research qualification would be an advantage.

填空题{{B}}INFORMATION FOR CANDIDATES{{/B}}· There are thirty questions on this question paper.· Instructions are given on the tape.· You can write on this Question Paper.· At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet.· You must write all your answers in pencil.{{B}}PART ONE{{/B}}· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms below.· You will hear each recording twice.{{B}}Conversation One{{/B}}· Look at the form below.· You will hear a man telephoning to book a flight ticket. {{B}} Coast Travel Agency{{/B}} {{I}}Booking Form{{/I}}Customer Name: (1) ______________Company: D & BDestination: (2) ______________Time of Departure: (3) ______________Transfer at: San FranciscoClass of ticket: (4) ______________Cost (return flight): $1,024Method of payment: cash

填空题· You will hear another five recordings.· You will hear five speakers talking about running project teams.· For each recording, decide what the speaker recommends.· Write one letter (A- H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A Publish regular updates on progress.B Provide specific training for participants.C Define individual roles clearly.D Recruit members from different departments.E Check targets and deadlines frequently.F Obtain input from external experts.G Examine the achievements of previous teams.H Allocate sufficient technological resources.

填空题A This course looks at the administrative functions of a bank's loans department, e. g. dealing with credit applications and keeping records of loan transactions. We will use real application forms of the type that administrative staff in loan departments regularly handle. It will be particularly useful for experienced staff with clay-to-day administrative responsibility for loan portfolios. Although most clients choose to enjoy our beautiful premises, the course can be run at the client company or elsewhere.B On this advanced course you will build up a database of a company's cash flow over time and identify and interpret patterns of change. You will analyze the cash flow of a few sample companies and use your analysis to judge their ability to settle their debts. This course will help you perform an advanced cash flow analysis of your own company.C Open to anyone who completed our introductory course on legal contracts in business, this course looks at the legal principles involved when a company takes out a loan, and outlines how to take legal action against a company that defaults on its repayments. You will compare the interests and responsibilities of both parties to a loan contract.D This is a course for those new to leasing. It will provide you with a basic understanding of why companies prefer to lease property or machinery, rather than buy. You will learn about both the expenses and tax benefits of leasing and you will study a variety of lease agreements and the laws relating to them.

填空题Telephone Etiquette Proper Telephone Etiquette is more important than ever in today's business environment. Much of our business communication takes place on the phone: in the office, at home, in the car, virtually anywhere. In this area, proper phone technique can make or break deals or relationships The following are some guidelines to help you use the phone as a powerful tool. First is the greeting. When answering the phone for business, be sure to identify yourself (and your company, if applicable). (8) Thus, the other party does not think they have reached a wrong number. Use proper phone etiquette from the start. You want to be sure to be polite to the gatekeepers i. e. secretaries, receptionists etc. that answer the phone for your business contacts, as they are the ones who have the power to put you through. They may sit outside the office, but they too have influence and power so a greeting such as "Good morning" is important. (9) Some business relationships, especially in fields like sales, start or stall right at the front desk. When you have reached the party, if your call has been expected, remind them of the prior conversation and appointment. People get busy and can seem surprised until you remind them of where they should remember you from. (10) Calling unannounced is much like dropping in and you shouldn't overstay unless invited. If the other person does not have time, briefly state the purpose of your call and ask for an appointment to follow up at a later time. Have a phone diary. Keep a pencil and pad near the phone and jot notes during phone conversations. This will help you actively listen and have a reference for later. (11) This lets the other person know that you care about what they have to say. Recap at the end of the call, using your notes, and repeat any resolutions or commitments on either side to be sure you are both on the same page. End the call on a positive note by thanking the other person for their time and express an interest in speaking with them again (if that is true). (12) A gracious goodbye leaves the door open for further communication and in this day of mergers and acquisitions you never know with whom you will be doing business with in the future, so burning any bridges, or telephone lines, would be unwise.A. Employ active listening noises such as 'yes' or 'I see' or 'great'.B. It would also be wise to learn and use the names of the top assistants.C. If not, just let them know you appreciated them speaking with you and end the call.D. If your call is not expected, unless it will be a short call, ask the party if they have the time for you.E. Remember, do not end the call abruptly.F. If answering someone else's line, be sure to include their name in your speaking.G. In this area, proper phone technique can make or break deals or relationships.

填空题{{B}}How to approach Listening Test Part Two{{/B}}· This part is in two sections. In each section you listen to five short monologues, spoken by five different speakers; You will hear the first section twice, and then the second section twice.· For each monologue you must choose one out of eight options.· First read the task carefully, and make sure that you know what you need to decide.· Listen for the overall meaning of each monologue. Do not choose an answer just because you hear the same words in the recording as in the question.· Decide on your final answer only after you have listened for the second time.· Check that you have not used the same option more than once.{{B}}Section One{{/B}}· You will hear five short recordings.· For each recording, decide what each speaker's goal is for their career.· Write one letter (A- H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A to gain promotion to a more responsible positionB to specialise in a particular aspect of their workC to live and work abroadD to be recognised as an innovatorE to go into business on their ownF to travel on business more oftenG to join another companyH to start working in a different field