填空题{{B}}Section One{{/B}}· You will hear five short recordings.· For each recording, decide what stage of agreement each speaker is talking about.· Write one letter (A--H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A signing an agreementB reviewing a contractC discussing new ideasD implementing plansE revising the wording of a contractF canceling an appointmentG clarifying detailsH setting up a signing date

填空题BSection One/B·You will hear five short pieces.·For each piece decide which topic from the box below the speaker is talking about.·Write one letter (A-H) next to the number of the piece.·You will hear the five pieces twice. BTopics/BA. A filling cabinetB. A vanC. A television setD. A committee meetingE. Business correspondenceF. A refrigeratorG. An interviewH. An expenses claim

填空题______

填空题At the end of the meal you want to pay the bill, but the waiter has given it to your companion. ______

填空题A 51 poundsB 17 poundsC 2.16poundsD 1.85 poundsE 16 poundsF 1.35 poundsG 2.42 poundsH 1.45 pounds

填空题A. ACCOUNTING & FINANCE FOR MANAGERS The course provides experienced managers with the financial skills and commercial awareness necessary to be effective in business today. It is intended for managers who need to: ·Use accounting information to aid decision-making and future development ·Assess the financial implications of day-to-day business activities ·Communicate effectively with accountants and bankers ·Most students use this course to prepare for the diploma in Accounting and Finance B. EFFECTIVE ORGANIZATIONAL SKILLS FOR MANAGEMENT This is an introductory course for those with little or no experience or formal training in management skills. It includes seminars on: ·How to make speeches and present company information clearly ·Managing and chairing meetings ·Time management ·Delegating tasks C. BOOKKEEPING & ACCOUNTS This one-term course is an introduction to the basics and requires no previous experience. The course demonstrates that good bookkeeping is covered, including sales and ledger books, petty cash and final accounts. D. MANAGING PEOPLE This is a course about how successful organizations manage their resources. Participants will be asked to contribute from their own experience of human resource management in different kinds of organizations. The following topics will be discussed in depth: ·Communication within organizations ·Training staff to work co-operatively in group ·Recruitment and selection of staff ·Ongoing staff training and development ·Career paths, promotion and job satisfaction

填空题Progress has been made to improve our living room, but we still have difficulty in making the future living room.

填空题A Some inefficient equipment was replaced.B A bonus payment system was extended,C A department was moved to new premises,D Training opportunities were increased.E A system of cost control was implemented.F Some software was upgraded.G A number of specialist staff were recruited.H A system of promotion was introduced.

填空题·Read the salary offer negotiation.·In most of the lines 34 - 45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.·If a line is correct, write CORRECT on your Answer Sheet.·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. Know your market, and know your marketability. Always keep a minimum salary requirement in the mind. With a little research, you can determine a realistic and34 satisfactory salary. Decide what you need, want. and can survive on before you35 walk into for an interview. Wait for an offer —don't just announce your minimum36 to the interviewer. And never respond too immediately —take time to think things37 over. If you feel the package is unsatisfactory, figure out what you would make38 the package more palatable. Don't just wait to see what the employer has to offer.39 Get your offer in the writing. This includes the salary you agree upon, details on40 potential increases, and any unusual terms regarding to your benefits or vacation41 time. For example, if you need immediate leave before you've accrued vacation42 time, or the company agrees to pay to your entire health-care premium, you'll43 have something to snow before HR if a problem comes up. If you accept the job.44 send a letter while confirming your mutual agreement on the offer and keep a45 copy for your records. If you're dissatisfied with the Salary package but are not willing to take the job nonetheless, ask for a performance review in three or six months, and get it in writing.

填空题·hoose the best sentence from below the passage to fill each of the gaps.·or each gap (8-12) , mark one letter (A-G) on your Answer Sheet.·o not use any letter more than once. {{B}}Insight into Management Psychology{{/B}}If overflowing in-trays frighten you or solving problems makes you sweat, there's a new range of business books called The Management Guides that you can turn to with confidence. They're short, pocket-sized, and very reasonably priced at ￡ 2.99 each. In addition, they're written in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lists of other responsibilities. {{U}} {{U}} 1 {{/U}} {{/U}}After this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future. One of the reasons Harman wrote these guides was that she knows not every business is able to invest in training. The difficulty, especially for small businesses, is that, "People are professionals first and foremost and somehow they are just expected to pick up management skills as they go along."{{U}} {{U}} 2 {{/U}} {{/U}}And becoming one. she recognizes, is especially difficult if you're not used lo communicating effectively or delegating work. She adds. "It's all very well managing areas that you have control over and you can do all the planning you feel is necessary, but there are always going to be other people out there who do the most unexpected things."{{U}} {{U}} 3 {{/U}} {{/U}}Such a choice of approaches is essential to any business: this can only be achieved by managers having good, friendly relationships with all their staff and business contacts. "The important thing in management," says Harman. " is the human element." Her advice to managers everywhere is to maintain professionalism at all times. "If you've ever managed anyone." she says, "you'll know that you're not allowed to be fed up because when the staff come to you, they don't want to know about your problems, they want their problems solved." Harman feels confident about making such an analysis because of her years of training as an occupational psychologist.{{U}} {{U}} 4 {{/U}} {{/U}}"What you find there is that most senior managers have had stone kind of psychological training, while in this country' mom managers get their management psychology second-hand by listening to other managers." The overall message from Harman is a simple one. and it's got nothing m do with technology or databases.{{U}} {{U}} 5 {{/U}} {{/U}}"More and more managers," site says, "are realizing this and beginning to appreciate that without the right staff at all levels, you really haven't got a business. People are your principal resource."A. And when they do, managers need a variety of strategies to fall back on.B. This, of course, is unlikely to be easy, because being an expert in your field doesn't necessarily make you a good manager.C. This question that most of them ask is, "Can we actually afford a management training course'?"D. Although this area of study is becoming more acceptable in the business world, Britain is a long way behind the rest of Europe.E. It's about creating a working environment that promotes the well-being of everyone, from the post room to the board room.F. This is illustrated at the beginning of each guide with the quotes, "This book is for those who would like to manage better but arc too busy to begin."G. They're short, pocket-sized, and very reasonably priced at ￡ 2.99 each.

填空题computer of the early 1980s. Government statisticians cannot properly correct

填空题· Look at the note below.· You will hear a woman calling a company about a possible order. {{B}} TELEPHONE ENQUIRY RECORD{{/B}}Caller: Julie Ventnor from Polareach LtdShe's interested in our {{U}}(9) {{/U}} Requires details of our {{U}}(10) {{/U}} Total monthly order: approx. {{U}}(11) {{/U}} Meeting on: {{U}}(12) {{/U}}

填空题The use of after-market parts could bring benefit to policyholders according to State Farm.

填空题(work that an employee is obliged to perform but not paid for). It is being estimated

填空题· Read the article below about service production and the questions on the opposite page.· For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose. {{B}} The importance of satisfaction and morale{{/B}} Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities. {{U}} (8) {{/U}} Some large firms, for example, have instituted companywide programs designed specifically to address employees' needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. {{U}}(9) {{/U}} For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care. When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. {{U}}(10) {{/U}} In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations. Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. {{U}}(11) {{/U}} High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity. {{U}} (12) {{/U}} The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company's performance.D Such employees are more likely to work hard and to make useful contributions to the organization.E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.F Companies can involve employee morale and job satisfaction in a variety of ways.G In conclusion, the higher satisfaction and morale, the better for the organization.

填空题Four market experts offer advice to SunTours, the middle-market tour operatorA Robert Worth Marketing to a wider audience could lead to more people buying direct from SunTours rather than going through travel agents, and the consequent reduction in agents' commissions might boost company profits. Towards the end of the season, reducing the cost of holidays would attract last-minute customers, thus avoiding any possible loss on unfilled accommodation and flights, The company could also increase profits by selling more specialised holidays here in Britain, perhaps by offering breaks at historic sites and coastal destinations.B Steven Worrel Whether it's worth discounting surplus holidays is an arguable point, as it not only cuts into profits, but also results in budget-conscious holidaymakers being put next to SunTours' more affluent customers, thus damaging the brand. It may seem attractive at first because of tight margins, but SunTours should think twice before taking up this option. Currently, SunTours is planning to sell higher-margin holidays to previously 'unmarketed' destinations for which demand is greater than supply. It is likely that accommodation providers in these emerging holiday destinations will be more flexible when it comes to setting terms. The firm should go ahead with this policy.C Ursula Capalbo Good risk management and higher sales can guarantee higher profits. Although SunTours has always been averse to planning, the company would in fact benefit from a risk model that forecasts the impact of discounting on cash flow and profitability throughout the year. SunTours would then be able to change direction when things go wrong, as they inevitably do from time to time. Diversification can increase rather than spread risk, so caution is needed as the company enters regions where facilities for tourists are not yet fully developed. Targeting customers nearing retirement age, whose disposable income and leisure time are increasing, would be ideal.D Gillian Wilmot SunTours knows that good relationships with customers is the key to success in the travel business. With this in mind, the company should consider that brochure mailings, unlike electronic communications, can attract customers and maximise year-round opportunity. They encourage summer tourists to take another break and can even be used to send a thank-you letter to returning customers. Selling holidays at a reduced price is definitely not a sensible option. A better choice would be value-added promotions which can improve profitability and build on SunTours customers' desire for high-quality service.

填空题How to Use it?This new (1) ______ cleaner is different from others.·Spray the oven thoroughly.·Leave the door closed and turn it on to (2) ______ degrees.·Leave the oven on for (3) ______.·Let it cool down.·(4) ______ the dirt with a wet cloth.

填空题 Stangrave & Hoxton College Faculty of BusinessCourse detailsName: Sylvia CarlyleCourse accepted for: (1) ..........................Module A: (2) ..........................Module B: (3) ..........................Subject area of term paper: (4) ..........................

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to fill each gap. ·For each question (19-33) mark one letter (A, B, C, D) on your answer sheet.{{/B}} The Silo Paulo city health service has launched a 42mn-real (US $14.6mn) {{U}}(19) {{/U}} system to integrate the city's 756 health sector {{U}}(20) {{/U}}, including 65 hospitals and 356 clinics, health {{U}}(21) {{/U}} coordinator Antonio Carlos Leda told BNamericas. "We think the {{U}}(22) {{/U}} is small, given the size of the city, and will quickly provide {{U}}(23) {{/U}}. That doesn't even take into account the improvement in {{U}}(24) {{/U}} of quality of service," Leda said. The investment includes approximately 12mn reais in software and network {{U}}(25) {{/U}}, along with 30mn reais in computers. The software, based on open source {{U}}(26) {{/U}}, can be {{U}}(27) {{/U}} to other municipalities. "We used open source because it is an important way to return resources to the country. The software can be used by other government {{U}}(28) {{/U}} but we ask that they share any improvements they make to the system," Leda said. The {{U}}(29) {{/U}} contracted Brazilian integrator Atech technologies to develop and integrate a system based on {{U}}(30) {{/U}} different systems previously used by the health ministry. The new system provides {{U}}(31) {{/U}} patient identification and integrates patient records among all of the city's health {{U}}(32) {{/U}}, thereby improving efficiency and increasing the level of service provided. Patients also have internet {{U}}(33) {{/U}} to the system so they can confirm information, make requests and register complaints. The government spent about a year developing the project, according to Leda.

填空题MessageDate: 12 November OOFrom: Roshan Singh, (5) Department.Message: He has received an interesting (6) and wants to discuss (7) He has to reply by (8)