填空题 deal with dispose of equivalent to give priority to have a look at have confidence in insure against interfere with invest in involved in

填空题A an itineraryB a passportC a contractD an application formE a diaryF an invoiceG a bank statementH a sales brochure

填空题Lookatthenotesbelow.Youwillhearawomangivingfeedbacktoacolleagueonhispresentationataconference.

填空题· You will hear another five recordings.· For each recording, decide what the speaker is talking about.· Write one letter (A--H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A visit possible new premises B observe working practices C hold job interviews D deal with a complaint E meet a new manager F introduce new policies G supervise staff training H sign a new contract

填空题{{B}}PART TWO{{/B}}{{B}} ·Read the following text. ·Choose the best sentence from the list A—H to fill each of the blanks. ·For each blank (8—12) mark one letter (A—H) on your answer sheet. ·Do not mark any letter twice.{{/B}} An assistant store manager at Costco Wholesale Corp. filed a federal civil rights lawsuit against the retail chain Tuesday, alleging that she was passed over for a promotion{{U}} (8) {{/U}}.The suit, {{U}}(9) {{/U}}, claims that females rarely get high-level management jobs.The lead attorney in the case, Brad Seligman, executive director of the nonprofit Impact Fund, is also suing Wal-Mart Stores Inc. , alleging that the Arkansas-based retailer pays women lower wages and promotes them less than their male counterparts. {{U}}(10) {{/U}}.But it is stalled in an appeals court, and the merits have not been litigated.The Costco case concerns Shirley "Rae" Ellis of Aurora, Colo. , who was hired six years ago amid what she says were promises of a promotion within a year from her assistant manager post to an in-store manager at one of the chain's 320 U. S.-based outlets. {{U}}(11) {{/U}}. "I would put my management ability against any manager," she said.Issaquah, Wash. -based Costco, which employs about 103,000 people worldwide, did not immediately return calls for comment.The suit, which focuses on in-store assistant manager and manager positions, claims that 50 percent of the chain's employees are female, but the management "is virtually all male. "The suit says only 12 percent of Costco's store managers and two of 30 upper-level executives are women.Ellis is seeking unspecified damages, including lost wages, and wants the company to post its managerial positions to its employees.No hearing has been set for a judge to determine whether the lawsuit will represent all current and former female employees{{U}} (12) {{/U}}.Assistant managers receive about $65,000 or more, and managers get more than $100,000 plus bonuses, according to Seligman. He said the suit was about "changing the way Costco does business. "Costco shares rose 39 cents to $41.21 Tuesday on the Nasdaq Stock Market. A. who might have been wrongly passed over for a promotion to assistant manager or manager B. that case, which was granted class-action status, represents as many as 1.6 million current and former female Wal-Mart employees C. because the company's policies discriminate against women in upper management D. she said the retailer does not post job offerings for its managerial posts E. who seeks higher position over the past few years but failed F. obviously the managers don't promote female employees G. she was supported by most of the female employees in the company H. which seeks class-action status to represent what the plaintiff's lawyers say could be 650 women

填空题Human Resource Management In recent years, as companies have been confronted by the competition and employment stereotypes, struggle with recession and searched for excellence,

填空题·You will hear another five short recordings.·For each recording, decide what task (A—H) the person is being asked to do.·Write one letter (A—H) next to the number of the recording.·Do not use any letter more than once.·After you have listened once, replay each recording. A thought it was very interestingB felt nervous about speakingC was not happy with the decisions madeD found it confusingG disagreed strongly with someoneE thought it was very boringG lost his/her temper with someoneH agreed with the final decision

填空题A. Plumper How does the country's economy compare with those of the EU? Some of the concerns surrounding Turkey's application to join the European Union, to be voted on by the EU's Council of Ministers on December 17th, are economic - in particular, the country's relative poverty. Its GDP per head is less than a third of the average for the 15 pre-2004 members of the EU. But it is not far off that of one of the ten new members which joined on May 1st 2004 (Latvia), and it is much the same as those of two countries, Bulgaria and Romania, which this week concluded accession talks with the EU that could make them full members on January 1st 2007. B. Furthermore, the country's recent economic progress has been, according to Donald Johnston, the secretary-general of the OECD, stunning. GDP in the second quarter of the year was 13.4% higher than a year earlier, a rate of growth that no EU country comes close to matching. Turkey's inflation rate has just fallen into single figures for the first time since 1972, and this week the country reached agreement with the IMF on a new three-year, $10 billion economic programme that will, according to the IMF's managing director, Rodrigo Rato, help Turkey reduce inflation toward European levels, and enhance the economy's resilience. C. Resilience has not historically been the country's economic strong point. As recently as 2001, GDP fell by over 7%. It fell by more than 5% in 1994 and by just under 5% in 1999. Indeed, throughout the 1990s growth oscillated like an electrocardiogram recording a violent heart attack. This irregularity has been one of the main reasons (along with red tape and corruption) why the country has failed dismally to attract much-needed foreign direct investment. Its stock of such investment (as a percentage of GDP) is lower now than it was in the 1980s, and annual inflows have scarcely ever reached $1 billion (whereas Ireland attracted over $25 billion in 2003, as did Brazil in every year from 1998 to 2000). D. One deterrent to foreign investors is due to disappear on January 1st 2005. On that day, Turkey will virtually take away the right of every one of its citizens to call themselves a millionaire. Six noughts will be removed from the face value of the lira; one unit of the local currency will henceforth be worth what 1m are nowi. e. , about 0.53 ($0.70). Goods will have to be priced at both the new and old lira for the whole of the year, but foreign bankers and investors can begin to look forward to a time in Turkey when they will no longer have to juggle mentally with indeterminate strings of zeros.

填空题A. to place a repeat order B. to query an invoice C. to accept a quotation D. to confirm an appointment E. to enquire about a change F. to ask for a drawback G. to book a conference venue H. to arrange a demonstration

填空题·Read the article about interview below.·Choose the best sentence to fill in each of the gaps.·For each gap 8 12, mark one letter (A-G) on your Answer Sheet.·De not use any letter more than once.·There is an example at the beginning. {{B}}Have a Successful Interview{{/B}}The aim of a job interview is to establish whether you are likely to do well in a particular job in a specific organization. This is not only a matter of having the necessary technical knowledge and skills. You must also have the motivation, the ability to adapt to new ways of working and to a new work environment, and the personality to do the job and fit into a new team. The ability to cope with stress and get on with people is essential. These include getting on with people, oral and written communication, team working, problem solving and good time management.Most people think that interviewers know what they are looking for and will recognise it when they see it. {{U}}(8) {{/U}}. This applies to recruiters as much as anyone else. In fact, a former head of selection at one big firm used to say that "some interviewers are so poor that they would do better to rely on chance."In companies which recognise this, various methods are used to try to find the right person. {{U}}(9) {{/U}}. Research has shown that this approach is more reliable than the ordinary job interview, though not as effective as using personality tests or assessment centres.In a structured interview the interviewer groups the qualities listed in the job specification under various headings. There are two well-established structures for this: the National Institute of Industrial Psychology's Seven-Point Plan and the Five-Fold Grading System. Both these systems cover factors such as physical appearance, qualifications, general intelligence, motivation and previous experience. {{U}}(10) {{/U}}.However, they should not give equal weight to each one. Some factors are more important in one job than an other. For example, physical appearance and manner will be more important in a sales position than in a re searcher who works behind the scenes. It is also a fact that the impact the candidate makes in the first three or four minutes of an interview is of major importance. {{U}}(11) {{/U}}. A decision not to hire is often made during those first few minutes.It is not always possible to tell whether structured interview techniques are being used if interviewers ask questions systematically, using some kind of checklist, and occasionally make a brief note, they probably are. On the other hand, if the interviewer goes through your application form to confirm what you have al ready said, or asks irrelevant questions, or jumps from one topic to another, the interview is unlikely to be structured. Before you attend any interview, look again at the job description and the personal specification. {{U}}(12) {{/U}}. If you already have a mental list of the key points that you need to mention, you are unlikely to waste time giving irrelevant information or to omit important points in your favour.A Study them closely and assess what your interviewer will be looking for.B However, people are actually not very good at assessing one another.C establish whether you are likely to do well in a particular job in a specific organization.D Although a favourable impression may be reversed later in the interview, a negative impression is rarely changed.E The most common is the structured interview.F The effectiveness of the interviewer can be improved by training.G For each of these areas the interviewers score candidates against how well they fit the job specification.

填空题· Look at the note below.· You will hear a man calling the Head Office of Portman Computer Corporation about arrangements for his visit there. {{B}} Phone Message Pad{{/B}}TO: Thomas RyanFROM: Vincent Spano in BerlinMESSAGE :{{B}} Head Office Visit{{/B}}Time of arrival changes to {{U}}(5) {{/U}}, Monday.Expect to fix up a meeting in the {{U}}(6) {{/U}} with people from {{U}}(7) {{/U}} talking about their {{U}}(8) {{/U}} for advertising the new product. Please call back if there are problems.

填空题In fashion people's wardrobe designer labels might be put together with cheap clothes from mass retailers.

填空题__________

填空题Identifying training needs The financial benefits of training are sometimes hard to demonstrate, and often the training budget is the first to be reduced instead when spending is under pressure. For34 this reason, and given that the need for any corporate spending to provide maximum35 value for money, it is important for the differences between individuals must to be36 taken into account when considering training requirements. This makes for far more37 effective training than a programme is based solely on generalisations about staff. After38 all this, our abilities differ, and variations in previous experience can also play a39 significant role in learning. Identifying training needs and their capabilities on an40 individual basis is often carried out in appraisal interviews. In those workplaces where41 each employee's productivity is measured, such records may be considered during the42 appraisal, allowing for the possibility that inadequate training can be identified as if the43 reason for low productivity. Training requirements are also evaluated in such44 assessment centres, and in which groups of staff are observed while taking part in job45 simulation activities. Although these are often used to assess potential for promotion, but can also show employees' training needs within their current job.

填空题{{B}}PART ONE{{/B}}·You will hear three telephone conversations.·Write down one word or number in the numbered spaces on the forms below.{{B}}Conversation One{{/B}} {{B}}MESSAGE{{/B}}To: {{U}}(1) {{/U}}Date: 22 November 20__ Time: 13:30When you were out {{U}}(2) {{/U}} called.Please ring him about a {{U}}(3) {{/U}} fare to Shanghai. You can ring him on {{U}}(4) {{/U}} until 6 p, m.

填空题AThe difference between being a manager and being a leader is simple. Management is a career. Leadership is a calling. You don't have to be tall, well-spoken and good looking to be a successful leader. You don't have to have that "special something" to fulfill the leadership role.BWhat you have to have is clearly defined convictions--and, more importantly, the courage of your convictions to see them manifest into reality. Only when you understand your role as guide and steward based on your own moat deeply held truths can you move from manager to leader.CWhether the group you oversee is called employees, associates, co-workers, teammates or anything else, what they are looking for is someone in whom they can place their trust. Someone they know is working for the greater good--for them and for the organization. They're looking for someone not only that they can--but that they want to--follow.DBecause it is only when you have followers--people who have placed their trust in you--that you know you have moved into that leadership role. And the way you see it is that your organization is transcending all previous quality, productivity, innovation and revenue achievements. You're operating at such a high level of efficiency that you're giving budget back to the corporation---and you're still beating your goals.

填空题Human resource management It is nearly a century since the car manufacturer Henry Ford said, 'You can destroy my factories and offices, but give me my people and I will build the business right back up again.' In the light of this statement, it is odd that people management has taken so many years to move up the agenda. But a few business theorists are beginning to argue that managing people well can add more to the bottom line than anything else. Mike Manzotti, a leading American author in this area, has strong views about the growing importance of human resources in today's business world. (8) . A company with high staff commitment, for example, has an asset that its rivals find hard to copy. Research in Britain would appear to support this notion. A recent business school survey into the performance of eight multinationals found that people management could be the most decisive factor in a company's performance. Another study indicated the same thing in medium-sized manufacturing firms. (9) . After all, how can an organisation evaluate the commitment of its staff? For this reason, the researcher George Hessenberg argues that a scientific approach is needed. He feels that when HR professionals suggest changing an organisation's compensation structure or being more selective in recruiting, they are asking for things that require resources. (10) . Some new approaches are emerging that attempt to do just that, including the scheme devised by consultants Couze Jordan. The scheme, which covers communication, recruitment, and use of resources, predicts that significant improvements in these areas achieve an increase in shareholder value of up to 30 per cent. Another programme, launched by James Lester, an independent human resources expert, approaches the problem from a perspective that is designed to appeal to a wide range of managers. (11) . Both, he argues, involve appropriate decisions being made about the allocation of resources within a particular budget. Lester's expertise enables him to carry out an organisational audit for his clients to identify which areas of HR are in most need of improvement. This is because there is no point in businesses spending large amounts without knowing if the investment is worthwhile. (12) . Lester's advice, however, is for companies to think twice before hiring people, since it is vital they assess whether they are getting value for money.A But the findings are inconclusive because of the difficulty of collecting reliable evidence.B He argues that the role of a skilled, motivated and flexible workforce has become more significant as traditional sources of competitive advantage diminish.C For example, a common mistake is to spend a fortune on recruitment to cover up for deficiencies in training.D However, most leading experts in the field believe that there is sufficient evidence to support this model of workplace dynamics.E He compares the positive use of human resources to effective fund management, as this is something that senior executives can relate to.F He believes, however, that the only way they will gain approval for these potentially expensive initiatives is to have some data that demonstrates positive financial benefits.G In the light of this statement, it is odd that people management has taken so many years to move up the agenda.

填空题Just one year after moving into the suburbs of Stockholm, our largest Swedish branch this has outgrown its current premises. The center will be34. moving again in the next few weeks, this time order to purpose-built35. offices in the city center. Business has grown by more than a fifty per cent36. during the past year. Moreover, the branch has recently been gained a37. prestigious new contract with one of the city's major accountancy firms.38. currently outsourcing its management training. The contract which will39. initially be for a two-year period but we hope it will be extended. What40. helped us win the contract was in the success of the training we have41. been doing for similar companies in the recent years. Even though it is nor42. yet clear how big the contract will be. but it is expected to grow steadily43. as more and more management training is gradually outsourced. We are44. positive the excellent new location will be provide further boosts, both to45. sales and morale. We would like to take this chance to thank you staff and management for their efforts over the last twelve months.

填空题MarketResearch0Marketresearchinvolvesincollectingandsortingfactsandopinionsfromspecificgroups00ofpeople.Thepurposeofresearchcanvaryfromdiscoveringthepopularityofapolitical1partytoassessingwhetherisaproductneedschangingorreplacing.Mostworkin2consumerresearchinvolvesinterviewersemployedbymarketresearchagencies,but3certainindustrialandsocialresearchiscarriedoutbyanyspecialistagencies.Interviews4maybewithindividualsorgroupsandcanlastanythingasfromafewminutestoanhour5ormore.Insomeinterviews,peoplemaybeaskedtoexamineortryoutproductsbefore6givinguptheiropinion.Successfulinterviewerstendtolikemeetingpeopleandshould7notonlybeshyofaddressingstrangers.Interviewersareusuallyexpectedtowork8unsupervised,organizingtheirownworkload.Self-disciplineisabsolutelyessential,and9asaremotivationandenergy.Therearenospecificagelimitsforsuchawork,though10manyagenciesprefertoemployolderapplicantswithexperienceofmeetingpeople.11Marketresearchagencieswhichfrequentlyorganizetraining,wheretraineeslearnhow12torecognizesocio-economicgroupsandpracticeapproachingtothepublic.