填空题MEETING NOTESCosts of (1) have increased.Some of our (2) have Signed exclusive contracts with suppliers.NO time to discuss problems at (3) meeting.Product quality problems due to lack of suitably trained (4) .

填空题BPART ONE/B·Look at the statements below and a passage about leadership on the opposite page.·Which section (A, B, C, or D) does each statement 1--7 refer to?·For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.·You will need to use some of these letters more than once. BA/BThe difference between being a manager and being a leader is simple. Management is a career. Leadership is a calling. You don't have to be tall, well-spoken and good looking to be a successful leader. You don't have to have that "special something" to fulfill the leadership role.BB/BWhat you have to have is clearly defined convictions--and, more importantly, the courage of your convictions to see them manifest into reality. Only when you understand your role as guide and steward based on your own moat deeply held truths can you move from manager to leader.BC/BWhether the group you oversee is called employees, associates, co-workers, teammates or anything else, what they are looking for is someone in whom they can place their trust. Someone they know is working for the greater good--for them and for the organization. They're looking for someone not only that they can--but that they want to--follow.BD/BBecause it is only when you have followers--people who have placed their trust in you--that you know you have moved into that leadership role. And the way you see it is that your organization is transcending all previous quality, productivity, innovation and revenue achievements. You're operating at such a high level of efficiency that you're giving budget back to the corporation---and you're still beating your goals.

填空题How to Become an Effective Team Leader Coach but not demonstrate. When you are under a time crunch, it's tempting to demonstrate a task rather than to provide supportive directions. When you say "Let me show you how," your motivation is probably just to get the work done rather than help the team member learn. This can be devastating to that team member's skill development and makes him dependent on you. In the long run, the individual to whom you've demonstrated skills will require guidance for just about everything. Provide constructive criticism. If you're providing feedback, be sure to communicate the bad and the good. It's always hard to hear criticism, but if you highlight the good things too, it makes taking the bad a little easier. Also, provide clear suggestions on how your team members can improve. (8) . Perhaps you have assigned a project to a team member that's of particular interest to you. Initially, you should provide some guidance and communicate that it's an open door policy for additional questions that may come up along the way. (9) As a team leader, you must prove to your group members that you believe in their abilities and talents. By staying out of the picture, this shows team members they'll get a fair chance to demonstrate what they can do without interference. Try to be positive. Enthusiasm is contagious (10) As a leader, your team members look to you for direction. If you notice that the group's motivation and output levels are in a slump, this is your wake-up call. Have a meeting to discuss what needs to be changed, and really listen to what your team has to say. (11) It's important to stay in tune with your group. You may be surprised by what they have to say—it could be a dramatically different perspective from your own. Value your group's ideas. Don't discount your group's ideas. (12) If a suggested idea was attempted in the past but failed, consider that it may not have been executed properly or that it wasn't the best time. Consider each and every idea that your group members generate and encourage them to communicate their insights on a regular basis. If you're overly critical of ideas or immediately discount the ideas of others, your group will hesitate to share anything. After all, for every twenty mediocre suggestions, there's bound to be at least one stellar idea.A．Avoid phrases like "Yeah, but..." or "We've already tried that."B．Now, it's important to back off.C．if you think they may have a difficult time admitting this, get them to write their comments on paper instead.D．If you're excited about your group's project, it's likely they'll feel a reason to be excited as well.E．You don't have to give them all of the solutions, instead guide the group by sharing your knowledge and experience.F．You need to guide them and then give them needed solutions to their problems.G．When you say "Let me show you how," your motivation is probably just to get the work done rather than help the team member learn.

填空题A thought it was very interestingB felt nervous about speakingC was not happy with the decisions madeD found it confusingG disagreed strongly with someoneE thought it was very boringG lost his/her temper with someoneH agreed with the final decision

填空题BSection One/B·You will hear five short recordings.·For each recording, decide what the speaker's job is.·Write one letter (A-H) next to the number of the recording.·Do not use any letter more than once.·After you have listened once, replay each recording. A. Personnel ManagerB. Sales ManagerC. Legal AdviserD. Financial AdviserE. Conference OrganiserF. Research and Development OfficerG. Advertising ExecutiveH. Bank Manager

填空题· Look at the notes below.· You will hear a recorded message about a job vacancy, {{B}} Notes{{/B}} Vacancy at Sandridge Centre for (5) .......................... must know a lot about (6) .......................... must have carried out (7) .......................... (8) .......................... knowledge would be a plus

填空题{{B}}PART FIVE{{/B}}{{B}}· Read the text below about customer loyalty.· In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.{{/B}} {{B}}Increasing Customer Loyalty{{/B}} Customers are not revolutionaries. They are attracted to the certainty of knowing that what they buy it will be good value for money or will perform a particular task effectively.34. They are cautious but their loyalty, without once achieved, is the key to business success.35. Brands can help to create customer loyalty by providing us a signpost to certainty and36. safety. Ideally, when a customer sees a product, it leads to a range of positive thoughts37. so that the product is bought. Unfortunately, only a small number of products have38. reached to this level. While everyone in business is aware of the need to attract and39. retain customers, that they often overlook the second, more important, half of the40. equation. In the excitement of beating against the competition and securing orders,41. managers often fail to ensure that the customer remains a customer. It has been42. estimated that since the average company loses between 10 and 30% of its customers43. every year and this only recently have organisations started to wake up to these lost44. opportunities and to calculate the financial implications. Established customers often buy45. lot more and, and in addition, they may also provide free word-of-mouth advertising.

填空题Signals received from satellite can help gather data.

填空题{{B}}Conversation Three{{/B}} This is a conversation between Bill Peter and Susan Jackson.1 Susan Jackson is a{{U}} (9) {{/U}}at UCLA majoring{{U}} (10) {{/U}}2 Bill peters is a{{U}} (11) {{/U}}working for{{U}} (12) {{/U}}

填空题Electronic Commerce At the beginning of the 1990s, no one had heard of the Internet, apart from a few researchers and academics. Increasingly, no matter what business you are in, whether it be services, manufacturing, or the primary, sector, the capacity to access and process information, and to interact more directly and speedily with suppliers and customers, is becoming the central means of creating value. Today, electronic commerce is having an effect on the way many New Zealanders do business. (8) .It has become clear that younger people especially are creating their own Internet-based businesses instead of working for someone else. Equally, a growing number of New Zealanders of all ages and from all walks of life are grasping the opportunities the Internet offers. All these businesses are creating exciting new products and services and are adding value and dynamism to the economy. (9) .Markets are changing and customers are becoming more demanding. Labour, products, and services flow ever more easily across international borders. (10) .Just ten years later, some 360 million people around the world have Internet access, and the number of Internet users continues to grow rapidly. In 2000, IDC, a research company, estimates that the value of New Zealand's Internet-based electronic commerce will exceed $800 million. That is not counting New Zealand's wholesale electricity market, which in itself is worth a billion dollars annually, and which operates the first electricity trading system in the world accessible through the Internet. E-commerce is available to a multinational company. (11) . (12) .The software that makes the Internet work is in the public domain. Anyone can install it for free. The Internet Service Providers (ISPs) who sell you Internet access are often owned by large companies, which also own the telecommunications networks over which the Internet runs, but they don't own the Internet itself. No one does.A．Although this new environment provides opportunities, it poses risks as well.B．The Internet, On the other hand, is an open network.C．At the beginning of the 1990s, no one had heard of the Internet, apart from a few researchers and academics.D．It means that our business can operate in the global environment, participating in global networks and e-commerce means on-line trading, that is, buying and selling goods and services over electronic networks.E．New opportunities for exporting, for creating new businesses, and for growing established businesses are resulting.F．In 2000, the government launched an e-commerce strategy to encourage economic growth and innovation in New Zealand through promotion of e-commerce and technology-based business.G．The emergence of the Internet in the 1990s has fuelled the recent rapid growth of electronic commerce, and this in turn is changing the nature of business.

填空题Phone Message Date: July 6 th From: Garret Pitcher Message: The date of the appointment: (5) Mr. Paragon's coming back from: (6) The cell phone number of the caller: (7) Which time is the caller also available? (8)

填空题Lookatthenotebelow.Youwillhearawomancallingaboutajobapplication.

填空题 Successful Time Management AThe secret of avoiding work pressure is thinking ahead. Every day you need to review your progress towards objectives and decide how you can best use the time available to make further progress. You may find this is best done at the start of your working day but some people prefer to have a planning session just before they finish. Whichever you select - and you may need to experiment to find what suits you best- find some way of fitting the activity into your schedule. Never say, '1 don't have time to plan today'.BManagers at all levels occasionally find they have taken on more than they can cope with. This is not a crime, but you must examine the reasons for such a situation and then plan a course of action. Until the problem is resolved, most of your time and energy will go into worrying about the situation and you will feel unmotivated. Think too about how to prevent it happening again. This may require you to be firm and avoid agreeing to more than is realistic.CIf a review of your working practices shows that you are too much of a perfectionist, do something about this. Modern definitions of quality refer to 'fitness for purpose'. If you bear this in mind, you may find it easier to persuade yourself to settle for an acceptable level of quality rather than perfection. When thinking about objectives and planning how to achieve them, consider how thoroughly you need to do something in order to meet your requirements. Unless you have spare time, do not spend extra hours on an activity in an effort to cover absolutely everything.DIf your review of a period of time shows that you are spending time on things that are not really necessary or important, then think hard about whether you can afford this time. Many people file unnecessary papers and attend endless, unproductive meetings. Even top managers can be guilty of misdirecting their efforts by supervising subordinates too closely or failing to delegate. If you question the necessity of certain work, you may find it easier to avoid these misdirected efforts and this will better inform your planning in the future.

填空题{{B}}PART ONE{{/B}}·You will hear three telephone conversations or messages.·Write one or two words or a number in the numbered spaces on the notes or forms below.·You will hear each recording twice.{{B}}Conversation One{{/B}}·Look at the note below.·You will hear a woman making a call about a job vacancy. {{B}}Telephone Message{{/B}}Name: Mary King Sex: FemaleAge: (1) ______ Address: (2)______ Pine RoadContact No: 254751367Experience: sold books door to door for (3)______ Publishing HouseApplying for: 8: 00 to 8: 30 on Monday, (4)______ Friday morning

填空题Several types of financial risks are encountered in international marketing. The major problems include commercial, political and foreign exchange risks. Commercial risks are handled essentially as normal credit risks encountered in everyday business. They include solvency, default, or refusal to pay bills. The major risk, (8) which can only be dealt with through consistently effective management and marketing. One unique risk encountered by the international marketer involves financial adjustments. Such risk is encountered when a controversy arises about the quality of goods delivered, a dispute over contract terms, or (9) One company, for example, shipped several hundred tons of dehydrated potatoes to a distributor in Germany. The distributor tested the shipment and declared it to be below acceptable taste and texture standards. The alternatives for the exporter were reducing the price, reselling the potatoes, or shipping them home again, each involving considerable cost. Political risk relates to the problems of war or revolution, currency inconvertibility, expropriation or expulsion, and restriction or cancellation of import licenses. Political risk is an environmental concern for all businesses. Management information systems and effective decision-making processes are the best defenses against political risks. As many companies have discovered sometimes there is no way to avoid political risk, (10) . Exchange-rate fluctuations inevitably cause problems, but for many years, most firms could take protective action to minimize their unfavourable effects. Floating exchange rates of the world's major currencies have forced all marketers (11) . International Business Machine Corporation, for example, reported that exchange losses resulted in a dramatic 21.6 percent drop in their earnings in the third quarter of 1981. (12) devaluations of major currencies were infrequent and usually could be anticipated, but exchange rate fluctuations in the float system are daily affairs.A．Before rates were permitted to floatB．commercial, political and foreign exchange risks.C．so marketers must be prepared to assume them or give up doing business in a particular marketD．Corporation can take some measure to avoid financial risks.E．however, is competitionF．any other disagreement over which payment is withheldG．to be especially aware of exchange-rate fluctuations and the need to compensate for them in their financial planning

填空题A. the decision-maker's own ethical standardsB. people's cultural valuesC. the success of businessD. people's rightsE. minimum standards of honestyF. the pursuit of profitsG. the legal practices

填空题Time Management and Money

填空题{{B}}PART ONE{{/B}}· You will hear three conversations.· Write down one or two words or a number in the numbered spaces on the notes or forms.· After you have listened once, replay the recording.{{B}}Conversation One{{/B}}· Look at the note below.· You will hear a woman talking her visit to the West Coast. Sally came back from the West Coast, the L. A is very clean and{{U}} (1) {{/U}}but the traffic is terrible.2. She took a drive around{{U}} (2) {{/U}}and visit the stars' home.3. It was nice and{{U}} (3) {{/U}}in L. A. but{{U}} (4) {{/U}}in San Francisco.