填空题You will hear five short recordings about delivery problems. For each recording, decide which problem the speaker talks about. Write one letter(A-H)next to the number of the recording. Do not use any letter more than once. After you have listened once, replay the recordings.A The goods were delivered late. B Goods were delivered without having been ordered.C The items ordered were unavailable.D Only part of our order was delivered.E The goods were damaged in transit.F Goods were packaged in the wrong quantities.G The sales literature about the goods was misleading.H Goods intended for one location were delivered to another.

填空题 ABUNDANT ASTA RESOURCES Day in and day out, ASTA helps its members with everything from debit memos to bankruptcy claims on against suppliers to applying for Small34 Business Administration loans. Whatever business problem is facing with you35 chances are someone at ASTA headquarters can offer the advice or a helping36 hand. A few months ago, ASTA introduced that the Member Care Center as37 an improved method of serving its members. The Member Care Center serves38 as the single source for member record changes, for meeting registrations39 and information requests. We have begun intensive customer service training40 of our Member Care team to ensure that they are fully equipped with to41 answer your questions as more efficiently as possible. Our Member Care team42 meets early every morning for a briefing report on the ASTA and travel43 industry news of the day so they are prepared for the various calls that may44 come in. If the answer or solution lies in other another ASTA department,45 ASTA has a highly trained staff of professionals are ready to assist you. Here's just a sample of how ASTA departments service oar members on a daily basis.

填空题· Read the text below about consumer electronics model.· In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}} Interconnect Your Home {{/B}}Correct If the Consumer Electronics Show (CES) in Las Vegas is any indication, this willcome be the year of PCs going from the desktop and come into your hand, your living34 room, or your kitchen appliances. The idea of interconnectivity is emerged as a35 central theme at the massive trade show. Increasing more companies, including36 Microsoft, were showing off products that allow PCs, TVs, stereos, and media37 recorders are to be connected by home networks. Intel said it would enter the38 consumer electronics market as for the first time with a chip specifically39 designed to provide power cheaper, better flat-panel TV displays and an40 all-in-one home entertainment PC. "Entertainment PCs", according to Intel, will41 come on the market later this year, priced at between 6, 400 yuan or less. They42 are intended to offer that live TV tuning, video recording, DVD and photo display,43 and even video gaming. What at stake is the traditional consumer electronics44 model, since then PC companies push into the higher-margin market for45 consumer electronics, driving down costs and playing up interactive feature.

填空题·Lookatthenotebelow.·Youwillhearamanleavingamessageonanansweringmachine.

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to fill each gap. ·For each question (19—33) mark one letter (A, B, C, D) on your answer sheet.{{/B}} The nation's{{U}} (19) {{/U}}of vaccine for the impending flu{{U}} (20) {{/U}}took a big hit Thursday when Chiton Corp. announced it had found tainted doses in its factory.The company said it will hold up shipment of about 50 million shots—about half the supply U.S. health{{U}} (21) {{/U}}had hoped to have on hand this year—while it{{U}} (22) {{/U}}what went wrong and determines whether the vaccine is safe to use."There's no product that is going to go into the arms of the American public that will not have been{{U}} (23) {{/U}}to have met the highest standards of{{U}} (24) {{/U}}," chief executive Howard Pien said.Pien said the company hopes to ship between 46 million and 48 million doses by early October, about month later than{{U}} (25) {{/U}}.About 1 million doses have already been shipped, but no vaccines have yet reached the{{U}} (26) {{/U}}, Pien said. Vaccinations usually begin in September and{{U}} (27) {{/U}}through the flu season.Officials with the Centers for Disease Control and Prevention, which oversees the nation's flu vaccine{{U}} (28) {{/U}}, did not immediately return calls for{{U}} (29) {{/U}}.Chiron would not give{{U}} (30) {{/U}}on the{{U}} (31) {{/U}}of the contamination, which Pien said was found in a small number of{{U}} (32) {{/U}}at the company's factory in Liverpool, England.The company supplies about half the nation's flu vaccine. Aventis Pasteur supplies most of the{{U}} (33) {{/U}}.

填空题A business planB reportC advertisementsD fax machineE meetingF expenses claimG hotel bookingH photocopier

填空题Future TV is expensive and it worths the prize.

填空题Being a good leader in business is very much similar to who being a good leader in public life—or even in the army. Many of the qualities required34. are the same—though, of course, a few qualities are not quite special35. to leaders in the business. First of all, however, a good leader in public36. life or business mustn't be frightened to make up firm decisions. You must37. be able to arrive at quick decisions and act on them. It's no good thinking38. too long about what to do nor whether is if much use seeking everything.39. No a good leader appears hesitant to his or her subordinates. Good leaders40. know that exactly what to do—they always give the impression of being41. absolutely convinced about the correctness of their decisions and their42. subsequent actions. There's no doubt in their mind about all what they43. should do—and so, as a result, people find it easy to believe in them and44. to follow them. They know they are right. Good leaders are reliable. And45. they are consistent in their actions. They don't change into their minds easily and they keep their promises and agreements.

填空题GETTING THE BEST FROM YOUR STAFF Ed Smith, a senior manager for Trustco Ltd in Worcester, used to work a minimum of 70 hours a week. He travelled regularly between the UK and USA and began to feel he had become almost a stranger to his wife and his two young sons. Realising that he was putting himself under too much stress, he decided to try to change his working hours. This idea worked. These days, he still goes to work very early but he also leaves early. He now sees his children before they go to bed and then does about an hour's work by computer from home in the evening, keeping in touch with American colleagues. (8) The key to Ed Smith's changing his hours was persuading his employer that he and other staff were more productive when they worked the hours that suited them. This is easier said than done, of course. (9) Many of them are slow to realise the benefits of letting employees work fewer or more flexible hours. A recent survey of five thousand senior managers found that nearly half of them always worked more than their contract hours, while many worked evenings and weekends. A majority thought that this not only had a negative effect on their family relationships and their health, but also reduced their productivity. (10) It seems that it is job satisfaction that is the deciding factor when it comes to employee productivity. However, the good news is that more employers are now starting to realise that they are only going to get higher output from their staff if those staff are happy and want to be at work. (11) His company have brought in changes partly for competitive reasons. The research and development part of the business employs highly trained scientists, who are expensive to replace. (12) The employees seem to be very happy with the new arrangements and, as a result, productivity rates have gradually but consistently increased and staff turnover rates have fallen dramatically. According to Ed Smith, many companies would benefit from a similar scheme, and everyone, from directors to employees' families, would have something to gain.A. Ed Smith's new working hours are just one example of the attempt to alter corporate culture.B. This adds to the increasing evidence that long hours are not necessarily useful hours.C. They are often willing to accept that happy employees produce more.D. He admits to feeling much happier, and believes he has established a balance between work and home life.E. It can be difficult to persuade organisations that a change of this type is in their interest, too.F. To keep them happy, 'trust time' has been introduced, where the company trusts employees to do what is required, in whatever time it takes.G. Realising that he was putting himself under too much stress, he decided to try to change his working hours.

填空题Leadership In general, a business firm's success depends on the style and effectiveness of its leaders. Then, what makes successful leadership? This is a question of great interest to all such 34 managers and management researchers. Many theories have been proposed to, but none has 35 given an even entirely satisfactory answer. In the early days of management study, many 36 believed that leaders are "born, not are made", and successful leaders are born with certain 37 characteristics or traits that other people do not possess, hence the name is trait theory. 38 This theory has never been decisively substantiated by the empirical evidence and, therefore, 39 has been declined in popularity. Yet there are still some who believe that successful leaders 40 do share some traits which make them stand out from ordinary people. The leaders, who 41 according to their observation, seem to be more intelligent, more sociable, more emotionally 42 resilient, and more motivated to make achievements than other people. According to 43 the degree of freedom managers give to their subordinates, there are basically three types 44 of leaders, namely, boss-centered, democratic, and subordinate-centered leaders, each 45 appealing to some subordinates. Managers who adopt a boss-centered style dictate out what their subordinates should do and expect them to obey unconditionally.

填空题 CJ PRODUCTIONS CJ Personnel CJ Job Application RequestsJob: (1) (Marketing Department)Reference Number: (2) Advertised in: (3) Name: Daniel JohnsonAddress: Internal, c/o (4)

填空题 · Read the text below about customer loyalty · In most of the lines (34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. · If a line is correct, write CORRECT on your Answer Sheet. · If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}Increasing Customer Loyalty{{/B}} Customers are not revolutionaries. They are attracted to the certainty of knowing that what they buy it will be good value for money or will perform a particular task effectively. 34．They are cautious but their loyalty, without once achieved, is the key to business success. 35．Brands can help to create customer loyalty by providing them a signpost to certainty and 36．safety. Ideally, when a customer sees a product, it leads to a range of positive thoughts 37．so that the product is bought. Unluckily, only a small number of products have 38．reached to this level. While everyone in business is aware of the need to attract and 39．retain customers, that they often overlook the second, more important, half of the 40．equation. In the excitement of beating against the competition and securing orders, 41．managers often cannot ensure that the customer remains a customer. It has been 42．estimated that since the average company loses between 10% and 30% of its customers 43．every year and this only recently have organisations started to wake up to these lost 44．opportunities and to calculate the financial implications. Established customers often buy 45．lot more and, and in addition, they may also provide free word-of-mouth advertising.

填空题Dealing with Expenses Most companies use forms or spreadsheets to process travel and entertainment expenses claims. As a result, it can be difficult to control over spending across the34. organisation, and unfortunately when data often needs to be processed again and entered35. into the firm's other such accounting systems. One solution is an automated expenses36. management system. But if there are various measures you can implement to make37. your existing procedures more efficient. Firstly, try ensure that all expenses claims are38. independently been authorised. Who approves senior managers' claims, for example?39. Don't waste time for reviewing all expenses claims: only look in detail at a sample, but40. regularly update the firm's expenses policy, and query with all claimsthat fall outside it. You41. should also avoid duplicating effort: if line managers check expenses, there is little point42. in the accounts department are doing so. You could try to cut down on cash advances and43. corporate credit cards; making staff to use their own credit cards encourages them44. to submit claims on time. It is also a good idea to identify and remind staff who do not45. submit or approve claims promptly. Finally, aim to recharge every expenses to customers where your business model allows.

填空题Customer Contact Which of the following is the most important way of keeping in touch with your customers: telephone, email, fax, letters, website, or face-to-face meetings? Despite the choice, there is only one correct answer. That anyone who thinks that only one type of customer contact is sufficient is missing the point. Different customers have different preferences, so all types of contact are equally important. The smart manager is, therefore, always looking for ways to improve the different types of customer contact—and there are plenty of helpful solutions out there to choose from. (8) At the same time, email is rapidly catching up, while the volume of business letters is declining. So, you would think that a good place to begin your quest for better-managed customer contact is to look at what's new in telephone and online technology. It might, though, be better first to consider the factors that make for better contact management and see what can be done to improve them. The starting point for this is obvious: any type of customer contact is going to be more effective if the person handling it knows about the customer. (9) When did these customers last order? What are their product or service preferences? What is their credit status? To make improvements in contact operations possible, all the staff who have contact with the outside world need to have immediate access to the same data. The software that can provide this is known as customer relationship management, or CRM. (10) Just as important, staff can enter any necessary details about the client they are dealing with while the contact is actually in progress. The data from this contact are stored in the system immediately. Then. if the client calls back a few minutes later, whoever picks up the call can see exactly what has just happened. (11) . CRM systems can give a valuable edge even to companies that rely more on personal contact than on handling large numbers of phone calls and emails. Arguably, it is more important for senior executives to have fully up-to-date information to hand when talking to an important client than in any other situation. (12) With the right laptop or hand-held PC, there are even ways of providing secure access when they are out of the office. In this way, managers need never be without the information they need, no matter where they happen to beA．To put it simply, contact relies on people, and successful contact relies on people with information at their fingertips.B．In spite of this, it would be extremely valuable if all members of staff could call up information on any of the company's clients whenever they needed it.C．Software can deliver critical information to selected users on a need-to-know basis.D．For most businesses, the telephone is still the most commonly used channel of customer contact.E．Basically, it enables any member of staff to type in a name and within seconds have on the screen in front of them all they need to know about that particular customer.F．Once a member of staff has this recently processed information, he or she will be able to provide a faster and more efficient service.

填空题·Look at the note below.·You will hear a notice about a luncheon meeting. 1 The Pan-American will have a luncheon meeting this coming{{U}} (5) {{/U}}, professor Miguel Lopez will make a speech at{{U}} (6) {{/U}}.2 The admission fee is ${{U}} (7) {{/U}}per person, and the speech will probably end at{{U}} (8) {{/U}}o'clock

填空题A. Personal Assistant to the Manager of an International Finance Company The ideal candidate will be an experienced and highly professional secretary with proven organizational and administrative skills in addition to excellent secretarial skills including word-processing. The ability to display initiative and work to strict deadlines in an unsupervised environment is essential. B. Graphic Designer We are a brand leader and distribute our clothes worldwide. We are looking for a graphic designer with direct marketing techniques. The person appointed will be expected to turn a catalogue brief into a powerful selling tool, deciding on copy style, model selection, photographic subjects and art direction. C. Junior Accountant An international pharmaceutical company wishes to appoint a junior accountant. The post will be especially suitable for someone about to leave school with good results in mathematics. The successful candidate will be exposed to all kinds of business operations ranging from sales and marketing to research and development. The work will eventually involve financial analysis at a senior level and plant financial management. D. Industrial Salesperson Industrial salesperson to be appointed to a key position in a large company supplying essential services to a range of industrial engineering companies. The company specializes in the recycling of chemicals from the treatment of effluence. Either two years' experience of working in industrial sales or a good technical qualification will be necessary.

填空题gasoline mileage, is much better than the automobile of the 1970s. Today's