填空题Job Description of a Human Resources Manager Responsibilities: develop and manage (5)______programs deal with relations between (6)______and upper management; examine complaints and help settle (7)______ Requirements: knowledgeable, versatile and (8)______

填空题·In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.·For each numbered line 34-45, find the unnecessary word and then write the word in CAPITAL LET-TERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet. {{B}}Customer care{{/B}}0 Apart from ensuring that an efficient electricity supply for our00 customers, Nat Electric provides an invaluable service in other areas34 as wee. While our Customer Helpline(charged a local rates)is the35 first point of contact with when you want to make an enquiry and36 we receive a huge number of calls from customers-on37 average, there are 50 000 calls a one week. Available 24 hours38 a day, seven days a week, 365 days a year, our Helpline on advisors39 aim at to answer 95 per cent of all calls within 15 seconds. There40 are more than 200 advisors, working in around the dock to41 provide for this service, backed by a further 80 support staff42 who do handle any necessary paperwork. Although our target43 is to reply to letters within 10 working days, Nat Electric regularly responds with in three to four44 days, and we are especially proud of the standards45 achieved by our customer relations team.

填空题MAKING PRODUCT PROMOTION Linda brought samples of (5) product to show Mr. Evens. The product is shaped under (6) and temperature into boards for walls. The company has the best (7) to bring it to success. Mr. Evens is always interested in (8) .

填空题are drawn in to "global" as a concept. "Global" does not mean products that are consciously

填空题All reports need to be carefully written and above all ______ ______ facts.

填空题{{B}}How to approach Reading Test Part Five{{/B}}· This part of the Reading Test tests your ability to identify additional or unnecessary words in a text. Most lines contain one extra word which is incorrect.· Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect. Make sure you consider whole sentences, and not each line separate1).· Then read the text again, and write down the extra words.· Remember there will be only one extra word in a line, and some lines are correct.· Read the text on the opposite page about running meetings.· In most of the lines 34 - 45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.· The exercise begins with two examples, (0) and (00). {{B}}MAKE SURE YOUR MEETINGS RUN SMOOTHLY{{/B}} A well run meeting can achieve much, but a badly run meeting is unlikely to achieve anything, and indeed may damage on an important project's34 progress. Meetings should create a sense of the harmony, but they can35 cause confusion. In normal circumstances, so meetings should be planned36 well in advance, both in terms of who will attend it and what will be discussed.37 Overcrowded meetings suggest managers lack their self-confidence and38 mean there will be too much of discussion on every minor point. The only39 points that should be discussed are those that require a decision. If you need40 your staff to update you on something, ask them to send information you41 can read in your own time. Before a meeting starts, establish for the finishing42 time, and stick to it. If you let one only meeting run over, then all your meetings43 will. Make sure the purpose of the meeting is clear there to all concerned, so44 that everyone stays as focused. Coffee breaks should be regular, and taken45 away from the table, to maintain energy and concentration at optimum levels.

填空题 · Read the text below about presentation tips. · In most of the lines (34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. · If a line is correct, write CORRECT on your Answer Sheet. · If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. Know the needs of your audience. Put what you have to say in a logical sequence. Ensure your speech will be captivating up to 34．your audience as well as worth their time and attention. Practice 35．and rehearse of your speech at home or where you can be at ease 35．and comfortable, in the front of a mirror, your family, friends or 37．your colleagues. Use a tape-recorder and listen to yourself. Videotape 38．your presentation and analyze on it. Know what your strong and 39．weak points are. Emphasize your strong points during your presentation. 40．When you are presenting it in front of an audience, you are performing 41．as an actor is on stage. How much you are being perceived is very 42．important. Dress appropriately for the occasion. Be solemn if your 43．topic is serious. Present the desired image to your audience. Speak 44．slowly, enunciate clearly, and show off appropriate emotion and feeling 45．relating to your topic subject. Vary the tone of your voice and dramatize if necessary.

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to fill each gap. ·For each question (19—33) mark one letter (A, B, C, D) on your answer sheet.{{/B}} There's a great{{U}} (19) {{/U}}of Friends where Chandler and Ross go to a{{U}} (20) {{/U}}, basically get overcharged and{{U}} (21) {{/U}}to "get their money's{{U}} (22) {{/U}}" by taking all the{{U}} (23) {{/U}}from the hotel that aren't nailed down. With only a few exceptions (the remote is off{{U}} (24) {{/U}}, but the batteries in the remote are{{U}} (25) {{/U}}game), they{{U}} (26) {{/U}}the hotel out of shampoo, {{U}}(27) {{/U}}fruit, ashtrays, etc.At the end of{{U}} (28) {{/U}}, they get their comeuppance when Ross's suitcase flies open and out{{U}} (29) {{/U}}hundreds of little toiletry bottles, a bushel of apples, dozens of towels and the like. Everyone around them, including the desk{{U}} (30) {{/U}}, stares in{{U}} (31) {{/U}}as they run out the door. But if it had only been{{U}} (32) {{/U}}, 10 bottles of lotion and a dozen apples, would that have been OK? Where does the line between complimentary and contraband get drawn?It has been estimated that the{{U}} (33) {{/U}}industry loses about $100 million a year from theft, according to Los Angeles Times. Tia Gordon of the American Hotel and Lodging Association tells the Times the top ripped-off item is towels. Not for me; I can't even stand to use the towels my kids use, let alone steal one from a stranger.

填空题{{B}}Section One{{/B}}· You will hear five short recordings.· For each recording, decide who the speaker is.· Write one letter (A-H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A sales representativeB travel agentC product designerD secretaryE market researcherF receptionistG public relations officerH personnel officer

填空题AGet as much information about the client as possible—annual reports company periodicals, publicity. Sometimes there is a point of contact, i.e. someone who is involved in drafting the request for proposals and who can answer technical questions about the form and content of your proposal. Call the person—they may reveal some information that, can give you a competitive edge or at least a more customised approach to solving the prospective client's problem. Sometimes they ever, have a checklist of items they look for in each proposal and will be prepared to tell you about it if you ask.BProposals are evaluated by a wide range of readers, from top management to technical evaluators to budget analysers. These readers will focus on different sections of a proposal, perhaps missing out whole segments, All readers, however, should be able to evaluate the first section of a proposal, which is a summary of the document. The length can vary greatly—it may sometimes be only one paragraph but in a very formal report it may run to several pages.CThe worst thing you can de is offer value judgements which the client can refute. You want to seem serious, fair, objective and factual. Only after you build a foundation of fact can you offer a few judgements. Otherwise, you are likely to invite the reader to take issue with you. The facts are your findings and should be labelled as such: opinions are conclusions and should be labelled that way. If you use adjectives like 'powerful', 'wide-ranging', 'significant', etc., make sure you support them with details.DIn proposal writing there is a tendency to rely on standard formats, i.e. static, standard sentences, paragraphs or pages that seem to fit all situations and do not change from proposal to proposal. No-company sees itself as being like any other and so the last thing you want is for a prospective client to believe you are just recycling old solutions. You must try to create (the ideas to fit the needs of the particular client and try not to copy old ideas because you cannot be bothered to generate new ones).

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to flu each gap. ·For each question (19-33) mark one letter (A, B, C, D) on your answer sheet.{{/B}} The percentage of {{U}}(19) {{/U}} hired for tenured positions at Harvard University's Faculty of Arts and Sciences has declined {{U}}(20) {{/U}} year since 2000, prompting a group of professors to complain that the Ivy League school's leadership isn't doing {{U}}(21) {{/U}}. The proportion of women receiving tenured job {{U}}(22) {{/U}} went from a height of 36 percent during the 2000-2001 {{U}}(23) {{/U}} year to 26 percent in 2001-2002 and then to 19 percent in 2002-2003. Last year, just 4 of 32 tenured {{U}}(24) {{/U}} were offered to women. The numbers all {{U}}(25) {{/U}} to the Faculty of Arts and Sciences, the largest {{U}}(26) {{/U}} of the university which {{U}}(27) {{/U}} both the undergraduate school and the graduate school of arts and sciences. The {{U}}(28) {{/U}} has prompted 26 professors to {{U}}(29) {{/U}} a letter to President Lawrence H. Summers, who has {{U}}(30) {{/U}} over every year of the decline. Summers has agreed to meet next month with the professors. "There's no {{U}}(31) {{/U}} that hiring as many extraordinary women members of the faculty as we can has to be a crucial priority for the university," Summers, who took over as president in 2001, told The Boston Globe in Wednesday's {{U}}(32) {{/U}}. The letter suggests that Summers may have inadvertently caused the decline by failing to {{U}}(33) {{/U}} the issue, by concentrating new hires in disciplines with fewer women, and by seeking out "rising young stars", who are more likely to be at an age when women pause in their careers to have children. Summers said that some of the responsibility lies with Harvard's academic departments. Departments nominate and review candidates for senior jobs, though all must ultimately be approved by him. Overall, women currently make up 18 percent of Harvard's senior faculty and 34 percent of the junior faculty, proportions similar to those of peer institutions.

填空题{{B}}PART ONE{{/B}} · Look at the statements below and the passage. · Which paragraph (A, B, C or D) does each statement (1-7) refer to? · For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet. · You will need to use some of these letters more than once. {{B}}Demand for Houses Still Running Ahead of Supply{{/B}}{{B}}A{{/B}}House prices have risen again this month as demand continues to outstrip supply, according to the latest research from the property website Rightmove. co. u. k. National average asking prices asking prices rose by 2.3 per cent in September, pushing the average house price through ￡150,000 and setting the annual rate at 22.2 per cent.{{B}}B{{/B}}"The shortage of properties coming on to the market in many areas means that it is still a seller's market, particularly in the lower and middle price brackets. This shortage and continuing demand are resulting in renewed increases in asking prices overall," Rightmove's Miles Shipside said. The findings support the latest survey from the nationwide Building Society, which showed prices rising at their highest rate since 1999, but contradict the latest Halifax survey which reported a slight slowdown in annual inflation from 20.8 to 18.8 per cent.{{B}}C{{/B}}"It's an intriguing situation, with two house price indexes showing the market grinding to a halt, and two showing that the train still has a good head of steam," said John Wriglesworth, an independent housing commentator. He said that property markets should remain "well supported", thanks to "low interest rates, good affordability and low unemployment".{{B}}D{{/B}}At the end of last month, nation wide said house prices surged at their fastest rate for 13 years and said it saw no sign of demand for homes weakening. The price of the average home jumped by 2.5 percent in August, for the second month in a row, to ￡110,890, a gain of￡67 for every day of the month. Halifax contradicted that just days later, reporting that prices rose in August at their slowest rate for 10 months. It said house prices rose just 0.2 per cent, after jumping 1.8 per cent in July, bringing the annual rise down to 18.8 per cent.

填空题AIt's the space where commodities traders turn into couch potatoes and kids spend every waking moment from the terrible twos to the terrifying teens. Whatever you want to call it--the living room, the family room, the playroom--it's now the most wired room in the house, even more so, surprisingly, than the home office. So it's about time you got some R&R (Rest and Relaxation) payback from all that technology.BDespite many changes in the past few decades, we're essentially doing the same things in the family room we've always done. These include watching TV and movies, listening to music, and communicating with friends. But now we've gone hi-tech. The capabilities and quality of the devices we use today have improved dramatically, and there's much more to come. Parts of your future living room are currently well-defined and developed, but hooking them all up into a cohesive whole is still like piecing together a jigsaw puzzle.CIn recent years, TVs have become bigger and more beautiful. But we're still paying a high price for the size and beauty. Take, for example, Toshiba's 65-inch Theater Wide HD Projection TV, which is big enough to make you feel like you're really in a movie theater. As it costs almost $ 8, 500, you could practically hire some actors to perform in your living room for less. But you're paying for the size and picture quality of a projection TV, as well as future-proofing support for digital High-Definition TV.DThe great thing about life in the 21st century is how much easier when you get home. In Tokyo the folds at Panasonic have built a mockup of what they call "the house of the future". In the future, it's gonna be video mail and starts when you do a fingerprint analysis to let the computer know you're home. Sensors then note your presence, turn on the lights and set each room's temperature to your preference, or fire up the 500-channel, 50-inch plasma TV, which can store a hundred hours of TV programs in the main home computer.

填空题ATour operator Jarmin Travel is waiting for its chief executive and finance director to make the final decision before making a formal bid for rival HarmonAir. The two companies tried to merge five years ago, when the deal was blocked by the competition authorities. Since then the regulator has eased the criteria by which any merger would be judged. Competition lawyers say a tie-up would almost certainly be allowed this time, and industry analysts believe that both companies are eager for a merger.B Bus operator Barkway has been hit by stiff competition and dwindling profitability. As a result the company has been forced to scrap its plans to expand overseas and instead will concentrate on growing its existing business. The continuing decline in the company's share price has led to speculation that it may fall prey to one of its rivals. This may well prove wrong), though, as Barkway's founder and chief executive, Kerry Matthews, has persuaded the board to do everything in its power to resist a takeover.C Carolyn Swaine, the former chief executive of coffee shop chain Marshmont's, is trying hard to raise capital for a bid for her old company. Swaine left last year after a series of disagreements over Marshmont's future direction, and several top managers are expected to leave if she succeeds in buying the chain. Although Marshmont's is profitable, it is too small to stay independent for much longer, and even if Swaine takes control, the company will soon have to become part of a larger chain.DKeston, the respected maker of television programmes, has announced that it has agreed an outline deal to merge with Stardust TV. A year ago, with its profits plunging, Keston faced a strong takeover bid by another of its competitors, but fought hard against it, and has since become more profitable. The company is now convinced, however, that its future success lies in being part of a larger organisation. Both Keston and Stardust have a reputation for producing striking television programmes, and a merger is likely to be beneficial, both creatively and financially.

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Reading Test Part One{{/B}}· In this part of the Reading Test you match seven statements with four short texts.· First read each short text and then read the sentences to see which ones refer to the text.· Make sure you read each text for overall meaning. Do not choose an answer just because you can see the same words in the text.· Look at the sentences below and the information about mergers and takeovers involving four companies on the opposite page.· Which company (A, B, C or D) does each sentence 1 - 7 refer to?· For each sentence 1 - 7, mark one letter (A, B, C or D) on your Answer Sheet.· You will need to use some of the letters more than once. {{B}}A{{/B}}Tour operator Jarmin Travel is waiting for its chief executive and finance director to make the final decision before making a formal bid for rival HarmonAir. The two companies tried to merge five years ago, when the deal was blocked by the competition authorities. Since then the regulator has eased the criteria by which any merger would be judged. Competition lawyers say a tie-up would almost certainly be allowed this time, and industry analysts believe that both companies are eager for a merger.{{B}}B{{/B}} Bus operator Barkway has been hit by stiff competition and dwindling profitability. As a result the company has been forced to scrap its plans to expand overseas and instead will concentrate on growing its existing business. The continuing decline in the company's share price has led to speculation that it may fall prey to one of its rivals. This may well prove wrong), though, as Barkway's founder and chief executive, Kerry Matthews, has persuaded the board to do everything in its power to resist a takeover.{{B}}C{{/B}} Carolyn Swaine, the former chief executive of coffee shop chain Marshmont's, is trying hard to raise capital for a bid for her old company. Swaine left last year after a series of disagreements over Marshmont's future direction, and several top managers are expected to leave if she succeeds in buying the chain. Although Marshmont's is profitable, it is too small to stay independent for much longer, and even if Swaine takes control, the company will soon have to become part of a larger chain.{{B}}D{{/B}}Keston, the respected maker of television programmes, has announced that it has agreed an outline deal to merge with Stardust TV. A year ago, with its profits plunging, Keston faced a strong takeover bid by another of its competitors, but fought hard against it, and has since become more profitable. The company is now convinced, however, that its future success lies in being part of a larger organisation. Both Keston and Stardust have a reputation for producing striking television programmes, and a merger is likely to be beneficial, both creatively and financially.

填空题We still have 200 boxes ______ order ______ you.

填空题A signing an agreementB reviewing a contractC discussing new ideasD implementing plansE revising the wording of a contractF canceling an appointmentG clarifying detailsH setting up a signing date

填空题Training Recourses It is necessary to identify whether the company has the budget, time, and expertise for training. If the company is installing in computer-based manufacturing equipment, 34. it has three possible strategies for dealing with the need to have computer-literate 35. employees. First, the company can decide that is given its staff expertise and budget, 36. if it can use internal consultants to train all affected employees. Second, the company 37. may decide that it is more than cost-effective to identify employees who are computer-literate 38. by using tests and work samples. Employees who fail to the test or perform 39. below standards on the work sample can be got reassigned to other jobs. Choosing 40. this strategy gives suggests that the company has decided to devote resources to 41. selection and placement rather than training. Third, because it lacks of time or 42. expertise, the company may decide to purchase training from a consultant. Many 43. companies identify vendors and consultants who can provide with training services 44. by using requests for proposals. A request for proposal (RFP) is a document that 45. outlines for potential vendors and consultants the type of service what the company is seeking.