填空题Flights Information1. BA 027 at 21:30 arrives (9) at 17:40, KLM 221 at 19:10 to Manila.2. Very (10) transfer time.3. Flight is full but you could be wait-listed; also there's a (11) wait at Amsterdam!4 Flight back: CP908 Manila-London, only (12) seat available.

填空题Telephone MessageVisiting City: BarcelonaMain Features:1. The Old City: old buildings2. (1) ______: beautiful, magnificent3. several (2) ______ restaurant's food is cheap(3) ______4. Staying Hotel (4): ______ Hotel

填空题 ·Look at the form below. ·You will hear a man calling his colleague in the New York office. Form From：Nick Harding Action：visiting the(5)______ Time：next(6)______ Notes：to arrange airport(7)______; to send a/an(8)______for the day

填空题{{B}}INFORMATION FOR CANDIDATES{{/B}}· There are thirty questions on this question paper.· Instructions are given on the tape.· You can write on this Question Paper.· At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet.· You must write all your answers in pencil.{{B}}PART ONE{{/B}}· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms below.· You will hear each recording twice.{{B}}Conversation One{{/B}}· Look at the form below.· You will hear a woman ringing to check the delivery. {{B}}Expo Packaging{{/B}} {{I}}Progress Report Form{{/I}} 18 Jan,., 2006Customer: (1) _________________Order number: B178/5Product: (2) _________________Quantity: 65Scheduled delivery: (3) _________________ on the fileDelay: due, to-(4) _________________Settled delivery: 1:30 next Monday

填空题· Look at the notes below.· You will hear two colleagues discussing what to include in their company's newsletter. {{B}}NEXT MONTH'S NEWSLETTER{{/B}}What to include:· Decision to introduce{{U}} (9) {{/U}}for all staff.· Positive feedback on the new models shown at{{U}} (10) {{/U}}last month.· Board are coming to final decision on the{{U}} (11) {{/U}}of G and Q. N.B. Need to reassure staff that no{{U}} (12) {{/U}}will be necessary.

填空题BPART ONE/B· Look at the statements below and the information on future home on the opposite page.· Which section (A, B, C, or D) does each statement 1--7 refer to?· For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.· You will need to use some of these letters more than once. BA/BIt's the space where commodities traders turn into couch potatoes and kids spend every waking moment from the terrible twos to the terrifying teens. Whatever you want to call it--the living room, the family room, the playroom--it's now the most wired room in the house, even more so, surprisingly, than the home office. So it's about time you got some RBB/BDespite many changes in the past few decades, we're essentially doing the same things in the family room we've always done. These include watching TV and movies, listening to music, and communicating with friends. But now we've gone hi-tech. The capabilities and quality of the devices we use today have improved dramatically, and there's much more to come. Parts of your future living room are currently well-defined and developed, but hooking them all up into a cohesive whole is still like piecing together a jigsaw puzzle.BC/BIn recent years, TVs have become bigger and more beautiful. But we're still paying a high price for the size and beauty. Take, for example, Toshiba's 65-inch Theater Wide HD Projection TV, which is big enough to make you feel like you're really in a movie theater. As it costs almost $ 8, 500, you could practically hire some actors to perform in your living room for less. But you're paying for the size and picture quality of a projection TV, as well as future-proofing support for digital High-Definition TV.BD/BThe great thing about life in the 21st century is how much easier when you get home. In Tokyo the folds at Panasonic have built a mockup of what they call "the house of the future". In the future, it's gonna be video mail and starts when you do a fingerprint analysis to let the computer know you're home. Sensors then note your presence, turn on the lights and set each room's temperature to your preference, or fire up the 500-channel, 50-inch plasma TV, which can store a hundred hours of TV programs in the main home computer.

填空题IT Department Message Time: 10: 30Tom,Ellen Proctor (1) ______ Dept called--she has someone who might be suitable for the (2) ______job.Can you go over there and take a /an (3) ______ with you?Candidate will wait for up to (4) ______

填空题A claimingB regrettingC washingD watchingE drinkingF playingG depositingH toasting

填空题· Read the article below about the history of IBM.· Choose the best sentence from the opposite page to fill each of the gaps.· For each gap 8--12, mark one letter (A--G) on your Answer Sheet.· Do not use any letter more than once. IBM was established in the state of New York on June 15, 1911 as the Computing-Tabulating-Recording Company. But its origins can be traced back to 1890, when the United States was experiencing waves of immigration. The U.S. Census Bureau knew its traditional methods of counting would not be adequate for measuring the population, so it sponsored a contest to find a more efficient means of tabulating census data. The winner was Herman Hollerith, whose Punch Card Tabulating Machine used an electric current to sense holes in punch cards and keep a running total of data. Capitalizing on his success, Hollerith formed the Tabulating Machine Co. in 1896. {{U}} (8) {{/U}} The combined Computing-Tabulating-Recording Co., or C-T-R, manufactured and sold machinery ranging from commercial scales and industrial time recorders to meat and cheese slicers and, of course, tabulators and punch cards. Thomas J. Watson joined the company as general manager in 1914, when the diversified businesses of C-T-R proved difficult to manage. Watson boosted company spirit with employee sports teams, family outings and a company band. He preached a positive outlook, and his favorite slogan was "THANK". {{U}}(9) {{/U}} He understood that the success of the client translated into the success of his company, a belief that, years later, manifested itself in the popular saying, "Nobody was ever fired for buying from IBM." Within 11 months of joining C-T-R, Watson became its president. The company focused on providing large-scale, custom-built tabulating solutions for businesses, leaving the market for small office products to others. During Watson's first four years, revenues doubled to $ 2 million. He also expanded the company's operations to Europe, South America, Asia and Australia. {{U}}(10) {{/U}} During the Great Depression of the 1930s, IBM managed to grow while the rest of the U.S. economy struggled. Watson took care of his employees. {{U}}(11) {{/U}} While most businesses had shut down, Watson kept his workers busy producing new machines even while demand was slack. Thanks to the resulting large inventory of equipment, IBM was ready when the Social Security Act of 1935 brought the company a landmark government contract to maintain employment records for 26 million people. It was called "the biggest accounting operation of all time, " and it went so well that orders from other U.S. government departments quickly followed.IBM's size and success inspired numerous anti-trust actions. A 1952 suit by the Justice Department, settled four years later, forced IBM to sell its tabulating machines--at the time, IBM offered them only through leases--in order to establish a competing, used-machine market. Another federal anti-trust suit dragged on for thirteen years until the Justice Department concluded it was "without merit" and dropped it in 1982. {{U}}(12) {{/U}}.A IBM was among the first corporations to provide group life insurance, survivor benefits and paid vacations.B IBM is the most prominent casualty of the technology spending freeze, but others are suffering as well.C In 1911, Hollerith's company was merged with two others, Computing Scale Co., of America and International Time Recording Co..D But its origins can be traced back to 1890, when the United States was experiencing waves of immigration.E IBM's competitors filed 20 anti-trusts during the 1970s and none succeeded.F In 1924, to reflect C-T-R's growing worldwide presence, its name was changed to International Business Machine Corp., or IBM.G Watson also stressed the importance of the customer, a lasting IBM principle.

填空题The customer was leaving China soon, so he went to buy a Chinese (1)______ for his (2)______ son as (3)______ present. Finally he chose an (4)______ "Panda Trucker".

填空题All kinds of financial needs are met in relationship banking system.

填空题Message from John-trade fair new (1) is very popular most orders taken for (2) package not many orders for (3) software send more (4) today

填空题{{B}}PART ONE{{/B}}·You will hear three telephone conversations.·Write one or two words or a number in the numbered spaces on the forms below.·After you have listened once, replay each recording.{{B}}Conversation One{{/B}}·Look at the note below.·You will hear a man making a call about a delivery. Customer Order Form Order Reference XR4930Date Received 27/5/99Customer Name Lacey GraphicsDelivery Address 　{{U}} (1) {{/U}}Hailsham Industrial EstateHailshamFor the attention of:{{U}} (2) {{/U}}Order Details 10 boxes of{{U}} (3) {{/U}}Delivery Date 　{{U}} (4) {{/U}}Payment Method Invioce

填空题KNOWING THE CUSTOMERSWhen correlated with the salespeople's actual performance, the differences in their knowledge of their customers emerged as the primary characteristic of superior sales performance. More specifically, the researchers uncovered five key areas where the best salespeople excelled.First, the top salespeople were able to provide much richer descriptions of each type of customers. They gave better identifying characteristics, provided more detailed information, and had a better understanding of each customer's unique needs. (8) Second, the better salespeople tended to categorize their customers based on the latter's buying needs, rather than categorizing them with more superficial identifiers like the customer's appearance or demographics. (9) Third, (10) That is, they were able to look at several different customer interactions, identify common behaviors or traits, and apply those observations to similar types of customers.Fourth, the top salespeople had a greater number of discrete selling steps in their own sales processes. Where a low performer may have executed only a few selling tasks during each sale, the high performers saw the need for many more activities to successfully close the deal. (11) Finally, and perhaps most disturbingly, the best salespeople had abandoned a greater amount of their previous sales training than their less successful peers. (12) A the more effective salespeople were better at "abstraction" than their lower-performing peers.B One can infer the extra selling steps were in response to the actual buying needs of their customers.C Basically, the best salespeople knew more about their customers than their lower-performing colleagues.D More specifically, the researchers uncovered five key areas where the best salespeople excelled. E So in addition to their ability to more fully describe their customers, the best salespeople also gave descriptions largely derived from their customers' perspective--not their own.F They had developed their own approaches to selling more closely aligned with their customers' needs.G In contrast, the less successful salespeople were dutifully doing more of what they had been instructed to do, but they were getting less in return.

填空题 1

填空题·Read the text below about managing older workers.·In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.·If a line is correct, write CORRECT on your Answer Sheet.·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}Managing Older Workers {{/B}}Becoming The work force is becoming aging as baby-boomer move toward retirement. GenCorrect X managers need to learn how to motivate and manage this talent pool of older34 workers. Both generations have quite very different views of the other and will35 need to learn how the other generation operates on. It is up to the managers,36 Gen X or otherwise, to take the lead and create the warm climate in which older37 workers will remain engaged in and productive. You may think older workers are38 harder workers or that they are difficult to train. Get rid of your stereotypes. Your39 older workers are different individuals just like everyone else in your group. Treat40 them as such. Don't assume that the older worker knows what you expect of41 them. They don't have the same background as you are. Be very clear what you42 want done and what the measurements of completion and of success will be.45 "Bill, take care of that for me" is not enough. Try "Bill, I need you to prepare the44 department's budget for the next fiscal year." Use the numbers from a last year45 and add to 10% on everything except training which should go up 15%.

填空题Fillthegapsinthesesentenceswithinformationfromthepiechart.