填空题A. Plumper How does the country"s economy compare with those of the EU? Some of the concerns surrounding Turkey"s application to join the European Union, to be voted on by the EU"s Council of Ministers on December 17th, are economic - in particular, the country"s relative poverty. Its GDP per head is less than a third of the average for the 15 pre-2004 members of the EU. But it is not far off that of one of the ten new members which joined on May 1st 2004 (Latvia), and it is much the same as those of two countries, Bulgaria and Romania, which this week concluded accession talks with the EU that could make them full members on January 1st 2007. B. Furthermore, the country"s recent economic progress has been, according to Donald Johnston, the secretary-general of the OECD, stunning. GDP in the second quarter of the year was 13.4% higher than a year earlier, a rate of growth that no EU country comes close to matching. Turkey"s inflation rate has just fallen into single figures for the first time since 1972, and this week the country reached agreement with the IMF on a new three-year, $10 billion economic programme that will, according to the IMF"s managing director, Rodrigo Rato, help Turkey reduce inflation toward European levels, and enhance the economy"s resilience. C. Resilience has not historically been the country"s economic strong point. As recently as 2001, GDP fell by over 7%. It fell by more than 5% in 1994 and by just under 5% in 1999. Indeed, throughout the 1990s growth oscillated like an electrocardiogram recording a violent heart attack. This irregularity has been one of the main reasons (along with red tape and corruption) why the country has failed dismally to attract much-needed foreign direct investment. Its stock of such investment (as a percentage of GDP) is lower now than it was in the 1980s, and annual inflows have scarcely ever reached $1 billion (whereas Ireland attracted over $25 billion in 2003, as did Brazil in every year from 1998 to 2000). D. One deterrent to foreign investors is due to disappear on January 1st 2005. On that day, Turkey will virtually take away the right of every one of its citizens to call themselves a millionaire. Six noughts will be removed from the face value of the lira; one unit of the local currency will henceforth be worth what 1m are nowi. e. , about 0.53 ($0.70). Goods will have to be priced at both the new and old lira for the whole of the year, but foreign bankers and investors can begin to look forward to a time in Turkey when they will no longer have to juggle mentally with indeterminate strings of zeros.

填空题Employee Motivation Principles No matter how experienced a leader you are, chances are at times you have struggled to motivate certain individuals. The granddaddy of motivation theory, Frederick Herzberg, called traditional motivation strategies "KITA" (something similar to Kick In The Pants). He used the analogy of a dog. When the master wants his dog to move, he either gives it a nudge from behind, in which case the dog moves because it doesn't have much choice, or he offers it a treat as an inducement, in which case it is not so much motivated by wanting to move as by wanting choc drops! KITA does the job (though arguably not sustainable) but it's hard work. Wouldn't it be better if the dog wanted to move by itself? (8) They are about keeping people moving either with a kick from behind (threats, fear, tough targets, and complicated systems to supervise) or by offering choc drops (bonuses, grand presentations of the vision, conferences, campaigns, initiatives, etc). Employers should focus on recognition and reward, including benefits, as well as career development to boost efficiency. (9) They also tend to go the extra mile for customers and are favourable about their organisation, becoming external advocates for their employers. (10) In fact, employers should be actively concerned about the significant minority of employees who are neither happy with their current job role nor their current employers, namely one in four. Staff who are unhappy both with their role and their employers are likely to fall short in terms of levels of commitment, motivation, engagement, advocacy, loyalty and customer focus. (11) . The research findings show that employers should be focusing on critical improvement areas such as recognition and reward (including benefits provision) as well as creating career development opportunities for employees in order to improve happiness levels within the workplace. (12) Our research has found that the combination of a bonus system, private medical insurance and flexible working are the most likely combination to boost efficiency.A．A happy employer should therefore have a positive effect on productivity.B．With regard to benefits, specifically proving employees with the right package seems to be the key to promoting productivity.C．Therefore, employees should be promoted to increase productivity.D．It is perceived as HR wisdom that happy employees are likely to be more motivated, engaged, committed, and loyal to their employers.E．So bosses need to act to avoid an unhappy spiral of poor performance.F．Transferring this principle back into the workplace, most motivation strategies are "push" or "pull" based.G．Wouldn't it be better if the dog wanted to move by itself?

填空题A an invoice B a driving license C a passport D instruction manual E an agenda F a bank statement G a tourist guide H a guarantee

填空题 What would you say ... A. Did I evertell you about ...? B. Yes, I'm all in favour of that ... C. I doubt if we'll be able to ... D. I think you should know that ... E. I'm not sure that's such a good idea. F. Yes, I think we've met before. Good to see you again. G. There may have been a misunderstanding about ... H. Could I make a suggestion? I. Do you think you could ...? J. I'm sorry, what did you say ...?

填空题Best CEO Departure of 2007 A Bill Ford, Jr., from the Automotive Industry Under Ford's leadership, Ford Motor Co. lost its way in terms of correctly forecasting what kind of vehicles customers actually wanted, in addition to becoming horribly leveraged. As soon as gas prices began shooting up, Ford Motor started spiraling down. Long-time Boeing Co. executive Alan Mulally was brought in to replace Ford as the automaker's CEO just in the nick of time. B Bob Nardelli, former CEO of Home Depot Inc. Nardelli made global headlines by making tens of millions while leading Home Depot shares to the basement and apparently making all kinds of bad decisions that finally led to his ouster this year. On top of that, his severance package made a Brad Pitt paycheck seem like pennies, and Home Depot shareholders paid for it. C Terry Semel, former CEO of Yahoo! He was hailed as Yahoo! Inc.'s savior when he joined the company in 2001, appeared to ride the coattails of good decisions by his executive team but really didn't even know how to use the Internet, according to many sources. Semel let Yahoo! get completely trounced by competitor Google Inc. and Yahoo! is still reeling from the hit. D Chuck Prince, former CEO of financial services giant Citigroup Inc. He was hand-picked by financial legend Sandy Weill. Prince made some interesting acquisitions and performed at decent levels in some quarters during his four-year reign at the top of Citigroup, but when he risked a bunch in backing mortgage debt that then cratered as the housing market failed this year, he was sacked out of the top position and became the fall guy, along with some of his staff who also left.

填空题Hard work is respected as the cornerstone of Japan's post-war economic miracle. The value of self-sacrifice puts the benefit of the group above that of the individual.

填空题Banking is becoming more personal, which is easily recognized.

填空题·Read the article below about the securities exchange.·Choose the best sentence to fill in each of the gaps.·For each gap 8-12, mark one letter(A-G)on your Answer Sheet.·Do not use any letter more than once. {{B}}The Securities Exchange{{/B}}When people buy stock, most do so through one of the securities exchanges or marketplaces for stocks and bonds. These marketplaces are commonly called "stock exchanges" and they provide a meeting place for both the buyer and seller. To understand why such securities or stock exchanges are important in the purchase and sale of stocks and bonds, consider what would happen if you, and everyone who wanted do buy (or sell) securities, had to find your own buyer (or seller). If the market is going down the only way to recover your investment is to hang on to the stock and wait for it to come back. More importantly, how would you find out who is interested in selling that stock to you (or buying it from you)? In order to handle this marketing problem, securities exchanges sprung up. These exchanges are nothing more than locations where stocks are bought and sold. And since there is a common meeting place for there (or send their representatives). The result is a very systematic market process, where transations are handled in an orderly manner and the operations are both supervised and regulated by law.{{U}} (8) {{/U}}Buying and Selling SecuritiesThe general approach in buying and selling securities, regardless of the exchange where they are purchased, is basically the same, We provide a general picture of how security transactions take place; and for a fuller understanding, we will discuss some of the important terminology and functions of security trading.{{U}} (9) {{/U}}How would you go about buying stock in a major corporation? It's really quite simple. First, you would decide what you want to buy—such as 100 shares of IBM.{{U}} (10) {{/U}}Assuming your broker works for a major stock brokerage, the order would be telephoned directly to a company clerk on the floor of the New York Stock Exchange. The clerk would hand the order to a member of the Exchange who is a partner in the brokerage. This individual would then go to the appropriate locale on the trading floor and ask for the latest quote on IBM. Let us say it is "70 to a quarter."{{U}} (11) {{/U}}If your broker wants, a sale can be struck at ＄ 70.25 since the order calls for a purchase at the current market price. More likely, however, your broker will bid ＄ 70.125 and hope to save you one eighth of a point or ＄ 12.50. And it is likely that another broker with an order to sell will show up and accept the bid of ＄ 70 1/8. The two brokers will then initial each other's sales orders and see that the transaction is relayed to the exchange employee known as the reporter. The reporter sees that the sale is reported and a few minutes later it will come out on the ticker tape.Bulls and BearsWhat does "a bull" mean? It is a term that is used to refer to an invester who expects prices to rise.{{U}} (12) {{/U}}Of course, the market will not always rise. Sometimes stocks drop and remain low for extended periods of time. Those investors who expect stock prices to decline are known as "bears." During the Great Depression, the bears made a great deal of money. While the bulls were "buying long" the bears were "selling short."A How would you know what a fair price for the security is?B This means that someone is currently bidding "＄ 70 for the stock and another party is willing to sell at ＄ 70.25."C How stocks are actually purchasedD "Bulls" buy in anticipation of the market going up.E In this way, the buyer (or seller) is ensured that the best price is secured and they are not shortchanged or cheated in any way.F Then you would place a call to your stockbroker, who would enter an order to buy the 100 shares at the current market price.G If the market is going down the only way to recover your investment is to hang on to the stock and wait for it to come back.

填空题 I'm Sorry Dear Customer(0) Over the last two years Milair has been experienced unprecedented growth.(00) Whilst we are delighted at the increasing popularity of our products, this suc-(34) cess has brought with it some problems. Even though with(35) over 450 trained customer service staff, our telephone answering standards(36) have fallen down on a number of occasions, particularly Caring July and Au-(37) gust. The vast majority of our customers have continued so to receive a good(38) quality of service, but some have experienced by a service well short of(39) their, and our, expectations. As a result, we are speeding up our recruitment(40) program to have the more people available to take your calls. We are also(41) making much greater use of automated telephone technology. As to Managing(42) Director of Milair, I want to take up this opportunity to contact those of you(43) who have been affected and for assure you that my colleagues and I are ded-(44) icated to delivering the highest possible standard of service. I am confident in that(45) the steps we are taking on will help up to do this and apologize for any inconvenience caused. Yours sincerely

填空题______ , your reservation didn't reach us in time.

填空题·Read the text about customer car.·In most of the lines 34-35 there is one extra word. One or two lines, however, are correct.·If a line is correct, write CORRECT on your Answer Sheet.·if there is an extra word in the line, write the extra in CAPITAL LETTERS on your Answer Sheet. {{B}}Customer care{{/B}} Apart from ensuring that an efficient electricity supply for our customers. Nat Electric provides an invaluable service in other areas34. as well. While our Customer Helpline (charged a local rates) is the35. first point of contact with when you want to make an enquiry and36. we receive a huge number of calls from customers-on37. average, there are 50 000 calls a one week a. Available 24 hours38. a day, seven days a week 365 days a year, our Helpline on advisors39. aim at to answer 95 percent of all calls within 15 seconds. There40. are more than 200 advisors, working in around the dock to41. provide for this servicd, backed by a further 80 support staff42. who do handle any necessary paperwork. Although our target43. is to reply to letters within 10 working days. Nat Electric regularly44. responds within three to four days, and we are especially proud of the45. standards achieved by our customer relations team.

填空题HPR BANK CUSTUMER SERVICES DIVISION CUSTOMER: George Bliss, (5)______of Arundei Holdings ACCOUNT NUMBER: (6)______ PROBLEM: No record in his office of a (7)______of ￡15,000 on June 10th. Also, can't be one of their (8) They all begin with 50. Want us to investigate.

填空题 Reservation CardTO: Dr. Danny Cooper DATE: 10 JulyTIME: 14:30INFORMATION OF PATIENT: Name: (9) Swigg Symptom: still have (10) Date of meeting: (11) July Time of meeting: (12)

填空题According to the conversation, the laundromat is on (9) So, from here., go straight down this road to bowling alley. Then turn right and walk (10) blocks. Then go (11) on Garfield, it. is in the middle of the block, next to (12)

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填空题· Look at the note below. · You will hear a talk in Lost and Found Office. {{B}}LOST AND FOUND REPORT{{/B}} Item: a{{U}} (5) {{/U}}bag Details: Black with white{{U}} (6) {{/U}}on it Big one with expensive photographing equipments in it Worth{{U}} (7) {{/U}} Places visited: Portman Cafe—National Museum Owner's name: Alan Thomas Contact number:{{U}} (8) {{/U}}

填空题{{B}}PART TWO{{/B}}{{B}} ·Read the following text. ·Choose the best sentence from the list A—H to fill each of the blanks. ·For each blank (8—12) mark one letter (A—H) on your answer sheet. ·Do not mark any letter twice.{{/B}} U. S. light crude for September delivery settled at $47.27, up 52 cents, on the New York Mercantile. Exchange, then rose another 23 cents in after-hours trading.{{U}}(8) {{/U}}.On London's International Petroleum Exchange, Brent crude futures for October delivery touched a record $43.40 before settling at $43.03 a barrel Wednesday, up 4 cents from Tuesday's floor trade close.Crude oil futures have now set a record high in 14 of the past 16 trading sessions in New York.Analysts point to recent developments in Iraq, Russia and Venezuela, however,{{U}} (9) {{/U}}."There are some signs that things are getting better," said Tom Bentz, a trader at BNP Paribas Futures in New York, the Associated Press reported."But the market is still in a very bullish mode," he added.{{U}}(10) {{/U}}, prices are still below the peaks of 1981 and 1991. Wednesday's price rally was helped by an Energy Department report that showed declines in U. S. inventories of oil and gasoline. U.S. oil demand so far this year is up 3.5 percent.Surging demand in China, India and other emerging economies are adding to supply pressures.{{U}}(11) {{/U}}, and its imports are up 40 percent year-on-year to the end of July, according to recent data.But analysts note a number of positive signs. Among them:—Rebel Shiite cleric Muqtada al-Sadr accepted a peace plan Wednesday to end fighting in Najaf, Iraq.—Officials at Russia' s rail transport monopoly said China has agreed to step in and pay transportation fees to ensure that it continues to receive Yukos oil if the company is unable to cover the costs.—Venezuelan President Hugo Chavez survived a recall vote Sunday, decreasing the likelihood of turmoil within the ranks of the state-run oil company.Before the latest round of violence in Najaf; Iraq had been exporting roughly 1.7 million barrels of oil per day,{{U}} (12) {{/U}}, according to a source within the Organization of Petroleum Exporting Countries who spoke on condition of anonymity. A. while oil is up more than 40 percent this year, after adjusting for inflation B. that is the highest in the 21 years that NYMEX has been trading oil futures C. oil prices have been increased over the past few years D. that could help ease fears behind the 27 percent run-up in oil prices in the last six weeks E. since oil suppliers are quite satisfied with the result F. although volumes have fallen recently to about 900,000 barrels per day G. India is now among the largest oil exporters H. China is now the world's second-largest oil consumer

填空题 The Marketing Week Awards celebrating 20 years of excellence, will take place on March 3,1998 at the (9) Hotel□ Please reserve a table for (10) @ ￡ 1,120.00or□ Please reserve an individual place @ (11) □ Please send me a Dinner Booking FormName:Kari Mahmood Job Title: (12) Company: Apollo Address:23 Mercer Street, Covent Garden, WC2H 9QBTel: 0171 674 2233 Fax: 0171 603 7884