问答题{{B}} Task Sheet for Candidate A Task Sheet l{{/B}} A: Business communication: the importance of communication in business B: Customer relations: how to set up an effective customer services system C: Advertising: how to advertise a new product effectively {{B}} Task Sheet for Candidate B Task Sheet 2{{/B}} A: Recruitment: how to ensure that job advertisements attract appropriate applicants B: Staff management: the importance of assessing staff performance effectively C: Career planning： the possible steps in career planning

问答题Question 2 You are the head of the Sales Department. Your department has been expanded in the staff. Now in order to ensure the sales staff's work efficiency and provide proper support, you're going to write a propsal to the Managing Director to recommend that the company recruit an additional administrative clerk for the Sales Department. Write a proposal for the Managing Director displaying the development of the Sales Department analysing the necessity of recruiting an additional administrative clerk explaining the requirements for the additional administrative clerk.

问答题Question 3 Your boss has recently received a letter of proposal from some of the employees, suggesting that the company should switch to working flextime to replace the current fixed work schedule. As a secretary, you are asked to write a report to analyse the feasibility of adoption of the flextime policy in your company. Write a report to the boss analysing the advantages of adopting the policy of flextime analysing the disadvantages of adopting the policy and finding out methods of avoiding it if there is any explaining the benefits that the flextime policy would bring to the company.

问答题Question 1 Look at the graph below which shows the sales of some durable goods between the years of 2004 and 2009 in City A. Using the information from the graph, write a short report describing and comparing the sales of the durable goods in 2004 and 2009. Write 120-140 words./r/n /r/n /r/n TV/r/n /r/n Washing Machine/r/n /r/n Refrigerator/r/n /r/n Air Conditioner/r/n /r/n Car/r/n /r/n /r/n /r/n 2009/r/n /r/n 500,000/r/n /r/n 468,000/r/n /r/n 489,000/r/n /r/n 460,000/r/n /r/n 32,000/r/n /r/n /r/n /r/n 2004/r/n /r/n 320,000/r/n /r/n 266,000/r/n /r/n 242,000/r/n /r/n 198,000/r/n /r/n 16,000/r/n /r/n /r/n

问答题Do you think staff should be involved in deciding whether to relocate a company? (Why? / Why not?)

问答题Research and Development: how to select appropriate projects for long-term development

问答题Question 4 · You just came to this new company a week ago. · Write a proposal about your work. · Write 200—250 words on the separate answer paper provided.

问答题(The candidate chooses one topic and speaks about it for one minute.) A Internet: the importance of Internet B Meeting: how to prepare for a meeting C Career development: the factors involved in formulating a career development scheme within a company

问答题Decide whether the words in each pair below have the same vowel sounds or different vowel sounds. same different 0 know no √ 1 can can't 2 board bored 3 first fast 4 lead lied 5 peace piece 6 weight wait 7 want won't

问答题Saying about a bad job 抱怨工作

问答题Question 4 · Your company, Rainbow Jeans, is a famous jeans manufacturer in the US. You are planning to build a factory in China. · Write a letter to Mr. Lee, head of commerce chamber: · briefly introduce your company; · invite Mr. Lee to attend your meeting; · ask him to give some suggestions; · express your gratitude. · Write 200-250 words on your Answer Sheet.

问答题Apart from appraisal schemes, what other measures do you think are effective Improving staff performance? (Why?)

问答题Obligation 应尽义务

问答题· You work for a supermarket chain and have been asked by the board of directors to write a report on a site where the company is considering building a new supermarket.· Write your report for the board, including the following information: · a description of the site, including its location · the advantages and disadvantages of the site · your opinion as to whether the site is suitable.

问答题{{B}}Globalization: Disadvantages to globalization{{/B}} (全球化危害)

问答题What's your name? How do you spell your family name?

问答题Staff Development: the importance to a company of reliable employees

问答题{{B}}Apart from offering incentives, how might a company attract new business? (Why? / Why not?){{/B}}

问答题{{B}}Do you think it is important for companies to be involved in educational projects? (Why? / Why not?){{/B}}

问答题{{B}}Question 2{{/B}} · The Marketing Director of your organisation is concerned about the level of sales in the region where you work, and has asked you for a report explaining the situation. · Write your report for the Marketing Director, · briefly comparing sales with those of a year ago · giving reasons for the present situation as regards sales · saying what you are doing to improve the situation ' · expressing. your confidence in the future. · Write 200 - 250 words. {{B}}Question 3{{/B}} · The organisation you work for has a suggestion scheme which staff are asked to contribute to. You have an idea for improving the way in which new staff are recruited, and have decided to send a proposal to Ms Cartwright, who administers the suggestion scheme. · Write your proposal, · outlining the present way in which new staff are recruited · describing your idea for improving the method · explaining how your idea can be introduced · outlining any disadvantages your idea might have. · Write 200 - 250 words. {{B}}Question 4{{/B}} · This is part of a letter sent to you by Mr Sharrold, one of your organisation's customers: I was shocked to be spoken to so rudely on the telephone by a member of your sales staff, particularly as my reason for calling was to point out mistakes in the goods that had been despatched to me. · Write a letter to Mr Sharrold, · apologising for what has happened · saying what you have done to deal with his complaint · explaining why the mistakes were made · offering compensation. · Write 200 - 250 words.