问答题In the part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. {{B}}STAFF TRAINING REVIEW{{/B}} The organisation you work for plans to review the training it currentlyprovides for staff and to make improvements. You are part of theteam that has been appointed to contribute to the review. Discuss, and decide together: ·how to evaluate the training currently provided ·how to set about meeting training needs. {{B}}Follow-on questions:{{/B}} ·Do you think all members of a company should receive training? ·Are there types of training which are not appropriate for a company to provide for staff? ·What training would you most like to receive? ·How can the effectiveness of training be measured? ·Do you think the kinds of training that companies provide will change in the future?

问答题{{B}} ·Your company is going to print a brochure about its culture. Your boss has assigned it to you. ·Write a report about your company's culture, values and practices. ·Write 200---250 on your Answer Sheet.{{/B}}

问答题Asking for action 要求行动

问答题{{B}} Task Sheet for Candidate A Task Sheet 1{{/B}} A: The management; how to treat your employees with TLC (Tender Loving Care) B: Customer service: how to improve customer service C: Leadership training; how failure paves the way to success {{B}} Task Sheet for Candidate B Task Sheet 2{{/B}} A: Staff management: how to keep good employees B: Sales: how to increase your sales C: Performance management: how strategic performance management is helping companies create business value

问答题Can you explain why people buy stock on margin?

问答题 Task Sheet for Candidate A Task Sheet 1 A: Customer service: how to delight your customers B: Employee relations: the dangers of tuning out employee complaints C: Leadership training: what makes for an effective leader Task Sheet for Candidate B Task Sheet 2 A: Customer relations: what should be done to keep customers for life. B: Communication: how to respond to criticism, C: Staff management: the functions that teams perform better than individuals

问答题 Sale Reduction Your company is an international company which produces electronic productS. Your company's sales have reduced recently and this situation has lasted for a period of time. You have been asked to submit your ideas on how to increase your company' s sales. Discuss, and decide together:·What problems does the company have which led to such sales reduction?·What can be done to increase the sales?

问答题{{B}}Question 2 {{/B}} · You work for a furniture company which has been losing market over the past two quarters．The Directors have asked you to write a report to explain the reasons for the decline． · Write the report，explaining why the market share has been shrinking．and include the following points： ——what are the possible causes within the company． ——what are the possible causes outside the company． ——what plans you have for improvement． {{B}}Question 3{{/B}} · A new snack product of your company has proved very successful on the market．and your manager wants to expand it into a whole series of similar products in different flavours． · Write the proposal for your manager，including the following information： ——what the successful snack is like and why it is successful． ——why it is necessary to expand the product into a series． ——what you need to develop and launch the new series(e．g．budget，people and time)． {{B}}Question 4{{/B}} · Your organisation is planning an international trade fair for next autumn and you are responsible for inviting targeted potential exhibitors． · Write an email，including the following points： ——your strengths as a dependable trade fair organiser． ——invitlng the recipient to the event． ——some arrangement details for the trade fair(e．g．time，place，services，etc．)， ——a reminder about the application form and application fee，and the deadline for application．

问答题{{B}}Starting a negotiation 开始谈判{{/B}}

问答题Employee fitness Centre Your company is planning to open an employee fitness centre. You have been asked to submit ideas on it. Discuss and decide together:· what facilities the fitness centre should provide for the employees· the opening and closing time of the centre

问答题Could you tell me what influence you think the media has nowadays on business life in China?

问答题{{B}}Question 4{{/B}} ·Your company manufactures coffee and wants to increase its sales. The Marketing Director has asked you to write a proposal offering methods to increase sales of coffee. ·Write your proposal, including the following information: ·why you suggest changing the packaging of your coffee ·what changes should be made to the packaging ·how much the change will cost ·what the possible outcomes are.

问答题Your company plans to set up a distribution network in the count to promote sales of products．You have been asked to submit ideas on how to set up such a network． Discuss，and decide together： · Which areas to be included in the network and why · How to select competent distributors

问答题In what other ways can a company promote its name more widely? (Why?)

问答题{{B}}Could you tell us how important you think English will be in the future for business in China?{{/B}}

问答题PART TWO Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.

问答题{{B}}Do you think e-commerce is equally suitable for small and large businesses? (Why? / Why not?){{/B}}

问答题{{B}}·Thegraphbelowshowssalesforacompanybetween1991—2000.·Usinginformationfromthegraph,writeashortreportdescribing.·Write120—140wordsonyourAnswerSheet.{{/B}}

问答题· Your company has recently been taken over by another company, and your department has been restructured. This has resulted in a number of problems which you want to make the new owners aware of.· Write a letter to the Managing Director of the new owners: · outlining what the situation in your department was before the takeover · explaining what problems have arisen and why · suggesting how these problems could be resolved · warning what might happen if these problems are not resolved.