·You will hear a program about business. ·For each question (23-30), mark one letter (A, B or C) for the correct answer. ·After you have listened once, replay the recording.

·You will hear a radio interview with Martha Flowers, the Managing Director of the MAX chain of sandwich bars.·Choose the correct phrase to complete each sentence or answer the question.·Mark one letter(A, B, or C) for the phrase you choose.·After you have listened once, replay the recording.

· You will hear an interview with Steve Marriott, an internal business consultant with Carserve, a vehicle breakdown service. · For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.

·You will hear a dialogue about gold price. ·For each question (23-30), mark one letter (A, B or C) for the correct answer. ·After you have listened once, replay the recording.

· You will hear part of a radio interview in which a business expert is being asked about consultants.· For each question 23-30, mark one letter (A, B or C) for the correct answer.· After you have listened once, replay the recording.

Choosethebestwordtocompleteeachsentence.Wecan'tsaywehavedone/performedthedealuntilwehaveasignedcontract.done

What sort of boss really cares about his staff? A survey by management consultancy Hudson has found that one in six senior executives think they could get rid of 20% of employees without damaging performance or morale. Nearly half reckon firing up to 5% a year would be a good thing. Even though only 4% actually carry out this threat, it is still a revealing finding. This is what executives really think of their 'most valued asset': something to be disposed of against a mechanical target. In another survey, only 38%, of employees feel senior managers treat them with respect. Around a quarter of employees rarely or never look forward to going to work, and almost half are leaving or trying to. 'The findings suggest many managers aren't doing enough to keep their staff interested,' said Mike Emmott. The result: underperformance, low productivity and high staff turnover. The last UK survey for Gallup's Employee Engagement Index makes similar conclusions. In 2005 just 16% of UK employees were 'positively engaged'—loyal and committed to the organisation. Gallup puts the cost to the economy of active disengagement at ￡40 billion, as employees express their disenchantment by going sick, not trying, leaving, or threatening strikes. The culprit, says Gallup, is poor management. 'Workers say they don't know what is expected of them and managers don't care about them as people.' In a perverted way, then, employers are right when they say there's something the matter with their workforce. It's just that they are kidding themselves about where the blame lies. In any case, bottom-slicing the 'worst' employees is likely to make things worse, not better. Yes, forced ranking is a way of life at General Electric, and Microsoft does it too, but there is no evidence that it is linked to their success and in most cases it usually does more harm than good. Forced ranking rests on the idea that the performance of the whole is the sum of those of the individual parts. But the sports pages confirm that teams with the most talented individuals don't always win. Of course, individual ability makes a difference. Sometimes companies do have to get rid of people, particularly if they recruit them incompetently. But forced ranking introduces fear and competition, and while in (economic) theory these optimise individual performance, in (management) practice they damage collective performance. This is the authentic magic of management: getting outstanding performance from 'ordinary' resources by multiplying individual and organisational talent.

·You will hear part of an interview between a Human Resources Manager of a company and a candidate. ·For each question 23--30, mark one letter A, B or C for the correct answer. ·You will hear the recording twice.

Lookatthetopicbelow,chosenbyacandidateinthespeakingtest,andthetranscriptofthepresentationanddiscussion.Correctthemistakesthecandidatesmade,usingtheexaminer'snotes.TimeManagementTheimportanceof:·organisingyourtimeefficiently·prioritisingtasks

Complete the text by putting ONE word in each gap. In 2006, Coca-Cola HBC published its Corporate Social Responsibility report, providing extensive data related to its compliance with international standards. The company {{U}} {{U}} 1 {{/U}} {{/U}}continually upgrading its commitments in four key areas: the marketplace, the workplace, the environment, and the community. Among the many areas of progress, the report notes {{U}} {{U}} 2 {{/U}} {{/U}}it is addressing concerns about climate change {{U}} {{U}} 3 {{/U}} {{/U}}acting to reduce its 'carbon footprint'. It has taken a leading role in developing responsible marketing regulations. {{U}} {{U}} 4 {{/U}} {{/U}}includes the development of a number of its own wellness products and {{U}} {{U}} 5 {{/U}} {{/U}}restrictions on the promotion of products to underage youngsters. The 2006 CSR report is {{U}} {{U}} 6 {{/U}} {{/U}}clearest illustration yet of how an industry member is seeking to meet its goals for sustainability.

Look at the transcript of the discussion between two candidates. Improve or correct the underlined phrases. A So, we need to look urgently at the problem of spending on travel. {{U}} {{U}} 2 {{/U}} {{/U}}{{U}}What opinion do you have about{{/U}} this question? B {{U}} {{U}} 3 {{/U}} {{/U}}{{U}}In my thinking{{/U}}, {{U}} {{U}} 4 {{/U}} {{/U}}{{U}}most important{{/U}} is to stop people flying business class. Maybe for the senior directors it is sometimes necessary, because they need to arrive for a meeting feeling flesh after a long flight. {{U}} {{U}} 5 {{/U}} {{/U}}{{U}}On another hand{{/U}}, for more junior staff or for short journeys, it is just a waste of money. A {{U}} {{U}} 6 {{/U}} {{/U}}{{U}}I am agree with you{{/U}}. {{U}} {{U}} 7 {{/U}} {{/U}}{{U}}It is another true{{/U}} that if we used only one airline for all the flights, we could get a better deal from them. They would give us a better price and {{U}} {{U}} 8 {{/U}} {{/U}}{{U}}more{{/U}} perhaps also allow us to participate in some kind of loyalty scheme. B {{U}} {{U}} 9 {{/U}} {{/U}}{{U}}I like{{/U}}. We could do the same thing with car hire. If we launch a call for tender for all the car hire worldwide and then choose the lowest bidder, we are sure to make savings. A So, {{U}} {{U}} 10 {{/U}} {{/U}}{{U}}if I can do a summary of these points{{/U}}, we {{U}} {{U}} 11 {{/U}} {{/U}}{{U}}agreed{{/U}} that we should look first at air travel...

Write the word that fits the definition. The first letter has been given. A company which pays a fee to use another company's name and sell its services: a franchise

·You will hear an interview with Hayashibara Ken, president of Japan's largest starch syrup manufacturer.·For each question 23-30, mark one letter (A, B or C ) for the correct answer.·You will hear the recording twice.

Sentences A-F are extracts from letters of complaint. Read each one and match it to the company it is intended for (1-5). A I am writing concerning the unacceptable delay we have experienced. B I am writing to complain about what I see as serious negligence on your part. C I think there has been some misunderstanding. D It is with much frustration that I find myself writing to you yet again about the incorrect filling of an order. E Re: Ms Davies I am writing to express my deep concern about the standard of work of the above. F I would like to draw to your attention the fact that we have been overcharged for our last three months' consumption. A camera manufacturer who has spent three months repairing a camera. A

· You will hear a conversation between Suzanne, a personnel manager, and Kevin, her assistant, about recruiting new staff for a new factory. · For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.

·You will hear part of an interview between a Human Resources Manager of a company and Miss Jones. ·For each question 23—30, mark one letter A, B or C for the correct answer. ·You will hear the recording twice.

· You will hear part of a conversation between an interviewer and Andrew Grove, the chairman, CEO and co-founder of Intel.· For each question 23—30, mark one letter A, B or C for the correct answer.· You will hear the recording twice.

·You will hear a radio interview with Martha Flowers, the Managing Director of the MAX chain of sandwich bars. ·For each question (23-30), mark one letter (A, B or C) for the correct answer. ·After you have listened once, replay the recording.

Look at the table below and then use the prompts to make sentences about the information in the table. China / by far / population China has by far the biggest population of all the countries in the table. CountryChina Population1.321 million GDP percapita $7600 Unemploy-ment rate4.2% Inflationrate1.5% Lifeexpectancy72.9 years Internetusers123 million USA 301 million 43500 4.8% 2.5% 78years 205 million Russia 141.3 million 12100 6.6% 9.8% 65.8 years 23.7 million Japan 127.5 million 33100 4.1% 0.3% 82years 86.3 million Mexico 108.7 million 10600 3.2% 3.4% 75.6 years 18.6 million France 63.7 million 30100 8.7% 1.5% 80.6 years 30 million Syria 19.3 million 4000 12.5% 8% 70.6years 1.1 million Zimbabwe 12.3 million 2000 80% 976.4% 39.5 years 1 million

Readthedescriptionofarelocationadviceserviceandcompleteitbywritingoneofthewordsfromtheboxineachgap.grantsexemptoutgoingpremisesrentalpropertymoveestateDerbyshirerelocationservicesWeareateamfundedbyDerbyshirelocalauthoritythatprovidesbusinessrelocationservicesforbothincomingand{{U}}{{U}}1{{/U}}{{/U}}companypersonnel.Ourpackagesincludeawiderangeofservicessuchas:·orientationaroundthearea·assistancewithfindingbusiness{{U}}{{U}}2{{/U}}{{/U}}andmovinghouse(purchaseor{{U}}{{U}}3{{/U}}{{/U}})·helpobtaininglocalgovernment{{U}}{{U}}4{{/U}}{{/U}}·adviceonlocalschools.Weworkwithlocalcommercialandresidential{{U}}{{U}}5{{/U}}{{/U}}agents,whetherforbuyingorsellingyour{{U}}{{U}}6{{/U}}{{/U}}.OurserviceshavebeendesignedforemployeeswhoaremovingwithintheUK,butalsofortheircompany'sownHRstaff.Ouraimistohelpourclients{{U}}{{U}}7{{/U}}{{/U}}assmoothlyaspossible.Ourservicesarenotfreebutare{{U}}{{U}}8{{/U}}{{/U}}fromtax.