A call centre operator is trying to deal sensitively with a customer complaint. Put in the correct auxiliary verb to complete each statement. do 'll would can may do would I'll see what I can do.

{{B}}How to approach Reading Test Part Four{{/B}}· This part of the Reading Test tests your vocabulary· Read the whole text quickly to find out what it is about. As you read, try to predict the words that might fill the gaps.· Look at the four possible answers for each gap and cross out any obviously incorrect words.· Then read both before and after each gap to decide which word should go in it. The word needs to fit both the meaning and the grammar· After completing all the gaps, read the whole text again to check your answers.· Read the article on the opposite page about an accountancy franchise.· Choose the best word from below to fill each gap.· For each question 21 - 30, mark one letter (A, B, C or D) on your Answer Sheet. {{B}} Asuccessful network of accountancy franchisees{{/B}} TAXASSIST DIRECT is an accountancy franchise which probably has more business-minded franchisees than most in the white collar category Already, over 130 business professionals have joined the company as franchisees,{{U}} (21) {{/U}}the brand's strong position within the UK management franchise sector. Continued acceleration in network growth is{{U}} (22) {{/U}}for the next few years, with the company expecting to achieve nationwide{{U}} (23) {{/U}}within four years. As it receives around 100{{U}} (24) {{/U}}a month from would-be franchisees, this target looks realistic. TaxAssist Direct's franchise network contains individuals from a broad{{U}} (25) {{/U}}of professional backgrounds, including accountancy, banking, business and management. The company's initial and ongoing training programme{{U}} (26) {{/U}}to ensure that new franchisees are well-grounded in accounting practices and running their own business. New franchisees generally start from home to minimise early overheads, then establish a staffed office to expand their{{U}} (27) {{/U}}for taking on work. Many of those who started working from home within the last six months are now ready to{{U}} (28) {{/U}}on the next stage of business development. Clive Marshall, one such franchisee,{{U}} (29) {{/U}}the company's openness as being one of the deciding factors in making him choose to work with TaxAssist Direct. 'They really stood out in the quality of information they gave,' he explains. 'At every juncture, they answered my questions promptly by phone and then{{U}} (30) {{/U}}up in writing. I was very impressed with the operation and the people.' Many of TaxAssist Direct's franchisees are equally enthusiastic, which seems to guarantee the company's continued success.

Complete the sentences with the correct preposition. I have a good working relationship with her.

· You will hear a radio presenter interviewing a businessman called Jim O'Brien.· For each question 23-30, mark one letter (A, B or C) for the correct answer.· After you have listened once, replay the recording.

Complete this job advertisement for an assistant press officer by writing the correct verb in each gap. Assistant press officer wanted We are seeking a motivated, independent press relations officer to assist our busy team. Candidates should have at least 10 years' experience in the field, preferably with a multinational corporation. The job will involve making and {{U}} {{U}} 1 {{/U}} {{/U}}calls from members of the press; {{U}} {{U}} 2 {{/U}} {{/U}}press releases; {{U}} {{U}} 3 {{/U}} {{/U}}public meetings with the Chairman and, where necessary, {{U}} {{U}} 4 {{/U}} {{/U}}the minutes; coaching the Chairman before he {{U}} {{U}} 5 {{/U}} {{/U}}presentations or speeches; helping to {{U}} {{U}} 6 {{/U}} {{/U}}the company's annual report; {{U}} {{U}} 7 {{/U}} {{/U}}news about the company's activities on our website; liaising with the marketing department about the {{U}} {{U}} 8 {{/U}} {{/U}}of advertising campaigns; keeping department heads informed of new developments by {{U}} {{U}} 9 {{/U}} {{/U}}memos to all concerned.

Decide which of the following tips for answering Part One of the Writing Test are true (T) and which are false (F). You should begin by describing what the graphs illustrate. T

Asuccessful network of accountancy franchisees TAXASSIST DIRECT is an accountancy franchise which probably has more business-minded franchisees than most in the white collar category Already, over 130 business professionals have joined the company as franchisees, (21) the brand's strong position within the UK management franchise sector. Continued acceleration in network growth is (22) for the next few years, with the company expecting to achieve nationwide (23) within four years. As it receives around 100 (24) a month from would-be franchisees, this target looks realistic. TaxAssist Direct's franchise network contains individuals from a broad (25) of professional backgrounds, including accountancy, banking, business and management. The company's initial and ongoing training programme (26) to ensure that new franchisees are well-grounded in accounting practices and running their own business. New franchisees generally start from home to minimise early overheads, then establish a staffed office to expand their (27) for taking on work. Many of those who started working from home within the last six months are now ready to (28) on the next stage of business development. Clive Marshall, one such franchisee, (29) the company's openness as being one of the deciding factors in making him choose to work with TaxAssist Direct. 'They really stood out in the quality of information they gave,' he explains. 'At every juncture, they answered my questions promptly by phone and then (30) up in writing. I was very impressed with the operation and the people.' Many of TaxAssist Direct's franchisees are equally enthusiastic, which seems to guarantee the company's continued success.

Complete the responses to the examiner's questions using the phrases in the box. actually not really on the whole I doubt it I don't see it that way for me I agree I might do Do you like living in Beijing? Very much. It's a really exciting city

· You will hear an interview with the manager of a corporate travel agency.· For each question 23-30, mark one letter (A, B or C) for the correct answer.· After you have listened once, replay the recording

判断题Firms should offer the same compensation package to their workers in foreign countries that they offer employees in their home country.

判断题Negative reinforcement motivates employees by encouraging them to behave in a manner that avoids unfavorable consequences.

判断题Demographics can be used to identify a target market.

判断题A whole life policy gives the holder a sum of money at the end of a number of years.

判断题Limited liability acts as a warning to people offering a company credit facilities.

判断题Warranties can be used to achieve product differentiation.

判断题In exchange for granting a monopoly in an invention for a stated period, the owner of the invention must make available its details to the general public.

判断题Most compensation plans that tie pay performance are intended to motivate employees to achieve high performance.

判断题The National Savings Bank is a private institution.

判断题An advantage of a firm's informal organizational structure is that it encourages the formation of friendships, which can improve morale and job satisfaction.

判断题Finns tend to avoid hiring new full-time workers to meet temporary needs for higher production levels.