填空题{{B}}PART ONE{{/B}}·You will hear the chairperson of the Technological Society making an announcement at the end of a meeting.·As you listen, fill in the information for question 1 - 12, complete the notes using up to three words or a number.·After you have listened once, replay the recording. The Technological SocietyInternational DepartmentCourse dates, fees and other expensesLocation: 1................ Brimston SquareFee includes: 2................Extra costs: 3................ 4................Overseas participants many incur extra costsFor 5................Industrial 6................course Management Today CourseCost: 7................Cost: 8................Length of courses: 9................10................Officer's courseCost: ￡1,160 for Society members￡ 860 for 11................Length of course 12................

填空题They offered to exchange the goods and give us a discount. Not only ______

填空题A Travel SecurityBusiness travel is showing strong signs of a recovery after a time of uncertainty and those who are getting back on the road are finding themselves in a reassuringly security-conscious environment. Airlines, airports, hotels and governments have now placed travel safety high on their agendas and this can only have positive repercussions for those who travel most frequently -- business travelers. Biometrics -- a group of technologies that can identify individuals by their physical characteristics -- are being used to increase travel security and will change the way we travel forever.B Recovery in Airline IndustryThe airline industry is beginning to stabilize after a period of turmoil, say the latest figures by OAG, the world's leading source of flight schedule information. The annual OAG report, which compares the number of flight schedules worldwide in one week in December 2003 with the same week in 2002, reported a 1% increase, equaling to more than 3,000 additional flights to airline schedules. The rise indicates a long-awaited recovery in business travel and a renewed confidence in the airline industry. The strongest growth was seen in the traffic to and from the Asia Pacific region, which jumped by 8%, while the number of flights within the region was also up by 6%. C Asian CompaignsSome Asian countries have launched campaigns aimed specifically at business visitors. Singapore, for example, is hoping to increase its number of business visitors from 1.25 million in 2003 to 1.8 million in 2005 through its US ＄15 million "Make It Singapore" campaign, launched in November 2003. "We want to draw more business visitors to Singapore through an attractive basket of incentives for event organizers," said a spokesperson. "The incentives include complimentary rooms from participating hotels, special discounts on food and beverage for functions, special rates from Singapore Airlines, among others."D SMS serviceScandinavian Airlines (SAS) is now offering frequent travelers the chance to get up-to-date information on fright arrivals, departures, delays, seat availability and schedules by using SMS texting. The free service is available to members of its frequent flyer program EuroBonus and to travelers who have booked a Travel Pass or Travel Pass Corporate. Passengers who register for the service will automatically receive information on any irregularity affecting the departure and arrival time of the flights on which they are booked.E Relax In StylePassengers flying in JAL's Executive Class "Seasons" from Tokyo to Chicago and Paris can now sleep more soundly in the airline's Shell Flat Seat. The airline will roll out the seat on routes from Tokyo to Frankfurt, Los Angeles and San Francisco later in 2004. The shell shaped seat is designed for maximum privacy and relaxation and reclines 170 degrees. Later this year, JAL will also introduce the Connexion by Boeing high-speed broadband Internet and email service on beard flights, starting with its Tokyo-London route.

填空题in the event that ______

填空题insure

填空题{{B}}PART ONE{{/B}}{{B}} · Look at the sentences below and following texts. · Which text does each sentence refer to? · For each sentence 1—8, mark one letter A, B, C, D or E. · You will need to use some of the letters more than once.{{/B}} {{B}}A. David V. Harkins{{/B}}David V. Harkins has been affiliated with Thomas H. Lee Partners, L. P. and its predecessor, Thomas H. Lee Company, since its founding in 1974, and currently serves as President of Thomas H. Lee Partners, L.P. In addition, he has over 30 years experience in the investment and venture capital industry with the John Hancock Mutual Life Insurance Company, where he began his career, as well as TA Associates and Massachusetts Capital Corporation. Mr. Harkins also founded National Dentex Corporation and serves as Chairman of the Board. He is currently a director of Cott Corp. and Syratech Corp. Mr. Harkins also serves as President and Trustee of T. H. Lee Mezzanine II, the Administrative General Partner of Thomas H. Lee Advisors II, L. P. , which is the sole limited partner of the Managing General Partner of ML-Lee Acquisition Fund II, L. P. and ML-Lee Acquisition Fund (Retirement Accounts) II, L. P. , Principal Managing Director of Thomas H. Lee Advisors, LLC, TH Lee, Putnam Capital Advisors, LLC, and Thomas H. Lee Management Company, LLC, President of THL Fund IV Bridge Corp. and THL Investment Management Corp. , and Vice President of THL Equity Holdings III, Inc.{{B}}B. Hoff, Walter M.{{/B}}Mr. Hoff is Chairman and Chief Executive Officer of NDCHealth. Prior to joining NDCHeahh, Mr. Hoff was Executive Vice President of First Data Corporation from 1991 to 1997, with responsibility for First Data Card Services Group. Mr. Hoff served as Chief Financial Officer and Executive Vice President of American Express Information Services Corporation (predecessor to First Data Corporation) from 1989 to 1991.{{B}}C. Thomas H. Lee{{/B}}Thomas H. Lee founded Thomas H. Lee Partners, L. P.'s predecessor, Thomas H. Lee Company, in 1974 and from that time through July 1999, served as its President. Mr. Lee currently serves as General Director of Thomas H. Lee Partners, L. P. , which is a Boston-based private equity firm that focuses on investments in growth companies. From 1966 through 1974, Mr. Lee was with First National Bank of Boston where he directed the bank's high technology lending group from 1968 to 1974. Mr. Lee is also a director of Vertis Holdings, Inc. , Finlay Fine Jewelry Corporation, First Security Services Corporation, Miller Import Corporation, Safelite Glass Corporation, The Smith Senior Vice President, E-Commerce from January 2000 to August 2000; Senior Vice President, Portfolio Marketing from January 1998 to December 1999; and Vice President, Marketing from September 1995 to December 1997. Prior to that, Mr. Melius served seven years in the credit card division of the First National Bank of Omaha, where he advanced from a management trainee to manager of the portfolio management department, where he directed the account retention and portfolio profitability operations.{{B}}E. Dan N. Piteleski{{/B}}Dan N. Piteleski has been Executive Vice President and Chief Information Officer of Thomas H. Lee Partners, L.P. since May 2002. Mr. Piteleski previously was Senior Vice President, Chief Information Officer of the Company from May 2001 to April 2002. Prior to joining it, Mr. Piteleski was Vice President, Chief Information Officer of H.B. Fuller Company for six years. Prior to H. B. Fuller, Mr. Piteleski served as Vice President, Information Systems at Zenith Data Systems for two and one-half years. Before Zenith, Mr. Piteleski was Manager, Information Systems and Technology at Apple Computer for four years. Mr. Piteleski also has worked in information systems at Equitable Resources Energy Company, Inc. , and American Standard.

填空题a device that this reads the bar-code on it and automatically registers it in the

填空题Reshaping competencies adds little to immediate business results.

填空题Some of the following sentences use a transitive verb when an intransitive verb is needed and vice versa. Decide which sentences are correct (√) and which sentences are incorrect (×). If we fall the number of people working on the project, it won't be finished in time. (reduce) ×

填空题{{B}}PART SIX{{/B}}{{B}} ·In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. ·For each numbered line 41--52, find the unnecessary word. Some lines are correct. If a line is correct, write CORRECT.{{/B}} Attracting new customers and without maintaining good customer (41) ______relationship is the first and the outmost task in any business success.Because Customer Relationship Management or CRM is a strategy (42) ______that used to learn more about customers' needs and behaviors in (43) ______order to develop stronger relationships with them. While CRMsoftware systems can automate many customer-related tasks, as (44) ______it is the transformation of business processes that makes for (45) ______your CRM success. The success of CRM implementation willhelp that bring together information about customers, (46) ______and market trend, marketing and sales efforts and customer (47) ______service. As a result of proliferation of Web-based business application, (48) ______CRM utilizing Internet technology is an integral part of organizations' (49) ______overall e-business strategies.Because proper implementation of CRM system can improve the (50) ______process of identifying new customers, provide with better customer (51) ______support, make call centers and help desk more efficient, cross sellproducts more effectively, shorten the time of closing for deals, and (52) ______integrate marketing and sales processes.

填空题· Read the article below about corporate downsizing.· For each question 31-40, write one word in CAPITAL LETTERS. {{B}}Crazy Downsizing{{/B}} In recent years corporate downsizing has been on the rise throughout the world. Downsizing is reducing costs by dismissing employees and reassigning their duties to the employees who remain. They usually call it restructuring, rightsizing, reallocating resources, or job separation. They sometimes use dieting metaphors like "trimming the fat" "getting lean and mean," or "shedding weight." Whatever the euphemism, employees affected by these practices know what the words mean to them: {{U}}(31) {{/U}}. And no "kinder, gentler" words can de much to alleviate the anxiety and distress that come{{U}} (32) {{/U}}losing a job. In their quest to lower costs to stay competitive, companies often wield the ax with little or no regard for the well-being of the people involved. For example, in the past years AT&T have dismissed thousands of managers and employees through{{U}} (33) {{/U}}, though many of these people have twenty or more years of loyal employment with the firm. Industry analysts assert that if organizations wish to consider themselves responsible, ethical corporate citizens, they must demonstrate concern for their employees, even when they have to tell them they are{{U}} (34) {{/U}}longer employed. Organizations concerned about easing their employees' shock and stress at being laid off can do so{{U}} (35) {{/U}}careful planning and preparation. Effective, honest and timely communication is always important, but when staff reductions are imminent, it becomes critical. Employees who know what is going on can prepare themselves for the inevitable and are much better able to cope when the ax finally does fall. It is sometimes difficult to determine the right thing to do, but many firms are trying. IBM for instance, offers early retirement. AT&T offers job search help and career counseling to displaced employees. Organizations can also support employees{{U}} (36) {{/U}}positions have been eliminated by providing retraining or outplacement assistance and a reasonable severance package. Those being laid off are not, {{U}}(37) {{/U}}, the only ones affected by the downsizing. By addressing the needs and concerns of{{U}} (38) {{/U}}staff, showing sensitivity to their feeling of loss, and dealing with their anxieties about additional layoffs, an organization increases its chances of retaining their loyalty and trust. Questions about the ethics of downsizing are sure to continue. Do responsible companies lay people off? Is it{{U}} (39) {{/U}}to close factories? Must employers guarantee workers jobs for life? What are the ethical issues involved when organizations become so downsized they are no longer able to attain their goals (a situation known as "corporate anorexia")? What happens, for example, to patients in a hospital that has eliminated so many positions it is no{{U}} (40) {{/U}}able to provide the necessary level of care? If, as most experts agree, downsizing is here to stay, perhaps the real question is not, "Is it ethical to downsize?" but "How can companies downsize ethically?"

填空题Ship charters, captains and seamen sometimes conspire to swindle the ship-owner by making up a lost ship.

填空题{{B}}PART TWO{{/B}}{{B}} · Read the following text. ·Choose the best sentence from A--H to fill in each of the gaps. ·For each gap 9--14, mark one letter A--H. ·Do not use any letter more than once.{{/B}} If sustainable competitive advantage depends on work force skills, American firms have a problem Human resource management is not traditionally seen as central to the competitive survival of the firm in the United States. Skill acquisition is considered as an individual responsibility. Labor is simply another factor of production to be hired--rented at the lowest possible cost--much as one buys raw materials or equipment.The lack of importance attached to human resource management can be seen in the corporation hierarchy. {{U}}(9) {{/U}}. The post of head of human resource management is usually a specialized job, off at the edge of the corporate hierarchy. {{U}}(10) {{/U}}. By way of contrast, in Japan the head of human resource management is central--usually the second most important executive, after the CEO, in the firms hierarchy.While American firms often talk about the vast mounts spent on training their work forces, in fact they invest less in the skill of their employees than do the Japanese or German firms. {{U}}(11) {{/U}} And the limited investments that are made in training workers are also much more narrowly focused on the specific skills necessary to do the next job rather than on the basic background skills that make it possible to absorb new technologies.As a result, {{U}}(12) {{/U}}. If American workers, for example, take much longer to learn how to operate new flexible manufacturing stations than workers in Germany (as they do), the effective cost of those stations is lower in Germany than it is in the United Stated.{{U}} (13) {{/U}}, and the need for extensive retraining generates costs and creates bottlenecks that limit the speed with which new equipment can be employed. The result is a slower pace of technological change. And in the end the skills of the bottom half of the population affect the wages of the top half. {{U}}(14) {{/U}}, the management and professional jobs that go with these processes will disappear.A. the money they do invest is also more highly concentrated on professional and managerial employeesB. in an American firm the chief financial officer is almost always second in commandC. the executive who holds it is never consulted on major strategic decisions and has no chance to move up to Chief Executive Officer(CEO)D. if there is no human resource departmentE. if the bottom half cannot effectively staff the processes that have to be operatedF. more time is required before equipment is up and running at capacityG. problems emerge when new breakthrough technologies arriveH. the head of human resource will achieve a rise to higher position

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填空题What is Logistics? Logistics is the management of the flow of goods (31) the point of origin and the point of destination in order to meet the (32) of customers or corporations. Logistics involves the integration of information, transportation, inventory, warehousing, material handling, and packaging, and often security. Logistics as a business concept evolved in the 1950s (33) to the increasing complexity of supplying businesses with materials and shipping out products in an increasingly globalized supply chain, leading to a call for experts called supply chain logisticians. Business logistics can be defined as "having the right item in the right quantity at the right (34) at the right place for the right price in the right condition to the right customer", and is the science of process and incorporates all industry sectors. The goal of logistics work is to manage the fruition of project life cycles, supply chains and resultant efficiencies. In business, logistics may have (35) internal focus, or external focus covering the flow and storage of materials (36) point of origin to point of consumption. The (37) functions of a qualified logistician include inventory management, purchasing, transportation, ware housing, consultation and the organizing and planning of these activities. Logisticians combine a professional knowledge of each of these functions (38) coordinate resources in an organization. There are two fundamentally different forms of logistics: one optimizes a steady flow of material through a network of transport links and storage nodes; the (39) coordinates a sequence of resources to (40) out some project.

填空题{{B}}How to approach Listening Test Part Two{{/B}}· In this part of the Listening Test you listen to five short monologues, spoken by five different speakers.· There are two tasks for each of the five monologues. For each task you must choose one out of eight options.· You can either do one task the first time you listen and the other task the second time, or deal with the two tasks for each monologue together.· Within each monologue, the information for each of the two tasks may come in either order.· Listen for overall meaning. Do not choose an answer iust because you hear the same words in the recording as in the question.· Check you have not used the same option more than once within each task.· You will hear five different people talking about a meeting they have attended.· For each extract there are two tasks. For Task One, choose the topic to be discussed at the meeting from the list A - H. For Task Two, choose the speaker's comment on the meeting from the list A - H.· You will hear the recording twice. {{B}}TASK ONE - TOPIC TO BE DISCUSSED{{/B}}· For questions 13 - 17, match the extracts with the topics to be discussed at each meeting, listed A - H.· For each extract, choose the topic to be discussed at the meeting.· Write one letter (A- H) next to the number of the extract.A reducing production costsB a possible mergerC staff moraleD putting a new idea into productionE change in market strategyF internal reorganisationG problems in supply chainH organisation of staff training