填空题The two words in each pair below are similar in meaning. Answer the questions to explain the difference between them. Which one uses a product or service and which one buys it? a customer buys a product a consumer uses a product.

填空题{{B}}PART ONE{{/B}} ·You will hear a business presentation about 3 simple selling tactics. ·As you listen, for questions 1—-12, complete the notes, using up to three words or a number. ·You will hear the recording twice. {{B}} SELLING TACTICS{{/B}} NOTES {{B}} Business Presentation Pay Attention to Getting Attention{{/B}} 1. A major obstacle of selling things is that your sales message will be______ Three proven ways you can capture a prospect's attention quickly: 2. Make a______ 3. Emphasize the ______ 4. Trigger Your Customer's {{B}} Emphasize the Human Relationship{{/B}} 5. Prospective customers are more receptive to buying from a real person than from ______ Tip： 6. Sell yourself to make prospective customers ______ with the selling process, 7. Sell your company and its history of producing results to make prospective customers confident of your ability to deliver ______ {{B}} Trigger Your Customer's imagination{{/B}} 8. Convert the benefits delivered by your product or service into 9. Put your prospect in the picture by dramatizing what it feels like to be 10. Be ______ 11. If you promote a business opportunity, describe what it feels like to be at home working ______ Tip: 12. Be sure your word pictures are dramatizing benefits and ______

填空题Write the correct form of the verb in brackets to complete each of these sentences. I wish I had known (know) that before I spoke to her.

填空题The recruitment industry awards need to be improved.

填空题We (lose) ______ a number of orders since we (start) having problems with the switchboard.

填空题{{B}}PART ONE{{/B}} ·You will hear the introduction to a seminar, called the Business Master Class, about the use of the Information Technology in the workplace ·As you listen, for questions 1-12, complete the notes, using up to three words or a number ·After you have listened once, replay the recording. {{B}}THE BUSINESS MASTER CALSS{{/B}} {{B}}SEMINAR NOTES{{/B}} {{B}}Arrangements for participants{{/B}} 1．The event will take place over______ 2．Seminar organized by______ 3．The title of the last session will be______ 4．To use the New City Hotel car park, delegates must obtain a______ {{B}}Dr Sangalli{{/B}} 5．Dr Sangalli has advised many______ 6．The name of his consultancy is______ 7．He is the author of______ 8．In Europe, he is best-known______ {{B}}The Business Master Class{{/B}} Two problems for companies: 9．to become more______ 10．to establish new______ Two outcomes of session: 11．design you own______ 12．take away doucuments containing actual______

填空题survey of regional business conditions last week. But the survey found

填空题It's well worth (get) ______ comprehensively insured so that you don't risk (lose) ______ a great deal of money.

填空题{{B}}PART SIX{{/B}}{{B}} ·In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. ·For each numbered line 41--52, find the unnecessary word. Some lines are correct. If a line is correct, write CORRECT.{{/B}} Regular ecommerce merchant accounts are expensive. But ecommerce (41) ______service providers promote "free merchant accounts" as alternativesto help for online business owners to reduce the cost of handling (42) ______online transactions. You can start with selling your products on the (43) ______Internet without the hefty upfront cost of a regular ecommercemerchant account. Though free merchant accounts are, of course, (44) ______not completely free. There're several options to conduct in online (45) ______transactions cost-effectively.{{B}}3rd Party Credit Card Processors{{/B}} You can handle online creditcard for processing without a merchant account. 3rd party credit card (46) ______processors are companies that accept credit card orders on behalfof other online businesses. They process the transactions andsend you a monthly payment. If you don't sell, you don't pay. However,the credit card processors charge you by a few extra percentage points (47) ______on transactions in comparison to having your own ecommerce (48) ______merchant account.{{B}}Discount Merchant Accounts{{/B}} Merchant banks may waive setup feeand even monthly fee under certain conditions while charging a (49) ______higher transaction fee. You do have your own merchant accountin comparing to the option of using a third part credit card processor. (50) ______If you don't process, you don't pay.{{B}}Merchant Account Bandied with Ecommerce Hosting{{/B}}Ecommerce hosting companies offer merchant account as part ofhosting package. But they will waive your setup fee and monthly fee if (51) ______you sign up with their ecommerce hosting package. They charge by a (52) ______few percentage points on transactions.

填空题large number of customers purchasing many products and helps to keep checkout queues to a minimum.

填空题{{B}}PART THREE{{/B}}{{B}} · Read the following text. · Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. · Mark one letter A, B, C or D for the answer you choose.{{/B}} Dear Mr. Blank:Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.Frankly, I believe I have reached the point of no return in dealing with your local staff.I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Listening Test Part One{{/B}}· In this part of the Listening Test you listen to a monologue, e.g. a presentation.· Before you listen, read the notes, Think about what you are going to hear.· Note all possible answers as you listen for the first time. Do not worry if you do not know the answers. You will hear the recording a second time.· You should write words that you hear, without changing them. They must fit the meaning of the notes.· Decide on your final answer only after you have listened for the second time.· Check that you have used no more than three words in each numbered space.· You will hear a part of a radio programme about stress and work.· As you listen, for questions 1 - 12, complete the notes using up to three words or a number.· You will hear the recording twice. {{B}}STRESS{{/B}}{{B}}▲ Good stress{{/B}}Good stress enables high performers to{{U}} (1) {{/U}}People have a period of{{U}} (2) {{/U}}each day.{{B}}▲ Bad stress{{/B}}Causes of bad stress include:· too few{{U}} (3) {{/U}}· too many{{U}} (4) {{/U}}· too much{{U}} (5) {{/U}}· not having proper{{U}} (6) {{/U}}{{B}}▲ Recent survey results{{/B}}· more complaints about amount of{{U}} (7) {{/U}}· fewer complaints about lack of{{U}} (8) {{/U}}· small organisations have higher{{U}} (9) {{/U}}· large organisations have difficulties with{{U}} (10) {{/U}}{{B}}▲ Before going on holiday{{/B}}Email information about{{U}} (11) {{/U}}to colleagues.Talk about{{U}} (12) {{/U}}to a line manager.

填空题Reserve officials will raise up short-term interest rates at the meeting to slow

填空题Use an, if-clause to explain why you would do the following: miss a day's work. If I felt really unwell

填空题Task One - What mistake did they make?· For questions 13-17, match the extracts with the mistake that each person says they made, listed A-H.· For each extract, choose the mistake that the person made.· Write one letter (A-H) next to the number of the extract.A forgot to include some costs.B didn't calculate the cash flow.C miscalculated a time schedule.D appointed the wrong person.E gave out-of-date information.F didn't check someone else's work adequately.G complained through inappropriate channels.H didn't allow for a rise in the inflation rate.

填空题Here Comes The Competition

填空题·You will hear five different business telephone calls. ·For each extract there are two tasks. For Task One, choose the receiver's information of each call from the list A—H. For Task Two, choose the caller's purpose described from the list A—H. ·You will hear the recording twice. {{B}} TASK ONE—RECEIVERS' INFORMATION{{/B}} ·For questions 13—17, match the extracts with the receivers' information, listed A—H.For each extract, choose the information stated. ·Write one letter (A—H) next to the number of the extract. A Prince Sports Group Custom Services B Jerome Allgood C Phoenix Printers D Frederic E Jennifer Austin F Ahmed Azia G Caroline H First Direct

填空题 ·Read the article below about the Import-Export Balance. ·For each question (31-40), write one word in CAPITAL LETTERS on your Answer Sheet, The advantages of international trade are obvious. Trading with other nations can also pose problems if a country's imports and exports do not balance out, though.{{U}} (31) {{/U}}deciding whether a balance does or does not exist, economists use two measures: balance of trade and balance of payments. The total economic value of all products imported{{U}} (32) {{/U}}a country compared to the total economic value of ail other products exported out of the country is that nation's balance of trade. Relatively small imbalances in the value of imports and exports for a country are quite common and{{U}} (33) {{/U}}very important. However, sometimes a country's trade imbalance can be very large. For example, Japan exports goods and services equal{{U}} (34) {{/U}}about 15 percent of everything it manufactures. However, it only needs to import goods and services equal to around 5 percent{{U}} (35) {{/U}}what it manufactures at home. The difference amounts{{U}} (36) {{/U}}a trade surplus (a positive balance of trade) of several billion dollars each year. Japan is generally content{{U}} (37) {{/U}}its trade imbalance, because it results{{U}} (38) {{/U}}more money flowing into the country than flowing out. However, some of its trading partners are not. For the last several years, the United States has been importing more than it exports, resulting in a trade deficit (a negative balance of trade).{{U}} (39) {{/U}}a result, more money is leaving the United States{{U}} (40) {{/U}}entering it.

填空题Some Knowledge about Human Resources Management The Human Resources Management (HRM) function includes a variety of activities, and the key them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing (31) performance issues, and ensuring that your personnel and management practices conform (32) various regulations. Activities also include managing your approach (33) employee benefits and compensation, employee records and personnel policies. Usually small businesses (for-profit or nonprofit) have to carry out these activities themselves because they can't yet afford part-time or full-time help. (34) they should always ensure that employees have and are aware (35) personnel policies which conform to current regulations. These policies are often in the (36) of employee manuals, which all employees have. Note (37) some people distinguish a difference between HRM (a major management activity) and HRD (Human Resource Development). Those people might include HRM in HRD, explaining that HRD includes a broader (38) of activities to develop personnel inside of organisations, including career development, training, organisation development, etc. There is a long-standing argument about where HR-related functions should be organised over large organisations. The HRM function and HRD profession have undergone tremendous change (39) the past 20-30 years. Many years ago, large organisations looked to the Personnel Department, mostly to manage the paperwork around hiring and paying people. More recently, organisations consider the HR Department (40) playing a major role in staffing, training and helping to manage people so that people and the organisation are performing at maximum capability in a highly fulfilling manner.

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Reading Test Part One{{/B}}· In this part of the Reading Test you match eight statements with five short texts.· First read each short text and then read the sentences to see which ones refer to the text.· Make sure you read each text for overall meaning, Do not choose an answer just because you can see the same words in the text.· Look at the sentences below and at the five sections from an article about benchmarking on the opposite page.· Which section of the article does each sentence refer to?· For each sentence 1—8, mark one letter (A, B, C, D or E) on your Answer Sheet.· You will need to use some of these letters more than once. {{B}}A{{/B}} Benchmarking involves establishing minimum standards of performance and quality, based on identifying the best method and practice followed in other organisations. These standards can then be used as yardsticks to measure the organisation's current costs, production, management and customer focus, and identify areas where they fall short of norms. According to its supporters, benchmarking raises awareness of innovations and best practice, thus helping all companies taking part in benchmarking exercises to increase their competitiveness: by imitating best practice they may be able to reduce their costs or improve their customer service.{{B}}B{{/B}} There are a number of approaches to benchmarking. Typically, exercises are carried out by companies working within the same field or sector, as in the International Motor Vehicle Programme. Between 1985 and 1990 this brought together car manufacturers from Europe, the USA and Japan with the aim of introducing the western companies to Japanese production methods. As benchmarking by competitors can be very sensitive, in some cases data is mediated through a neutral body, such as a business school, to protect confidentiality and make sure that no trade secrets are revealed.{{B}}C{{/B}} There are also instances of companies in widely different industries comparing their management practices, to see how others have dealt with difficulties in internal communications, supply chain management, and other areas where practice is transferable from company to company without affecting competition between rivals, in other words, topics where confidentiality is not at issue. To a certain degree this practice has been aided by the development of internet websites dedicated to the sharing of information, sites which, being in the public domain, are universally accessible. Of course, this means that only certain types of data are provided.{{B}}D{{/B}} Unlike benchmarking exercises with competitors, which run the risk that participants may want to take what they can and give away as little as possible, benchmarking between the divisions or business units of a single company is far less likely to lead to the withholding of information. As a by-product, co-operation among different sections of the company may well be enhanced, both through increased understanding of how others operate, and by simply being able to put a face to a name, and know who to talk to about a particular work-related problem.{{B}}E{{/B}} learning from the successes and failures of others can of course be very valuable. On the other hand, critics claim that by concentrating on existing best practice, companies simply seek to emulate other businesses. Content to achieve the best of what is being done at the moment, they do not attempt to move beyond it to reach the best possible. However this ignores the creative aspect of the process: learning about other organisations' operations may well spark off fresh ideas, as in a brainstorming session, and lead into the realm of true innovation.