填空题Many firms stop at the first stage of successful alliance planning.

填空题the above captioned

填空题redoubling speculation that Dawkin's days as an independent operator are being

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填空题 · For each extract, there are two tasks. For Task One, decide which strategy each person suggests from the list A-H. For Task Two, decide what possible problem on negotiating table each speaker implies, from the list A-H. · After you have listened once, replay the recording. Task One—Negotiation Strategy · For questions 1-5, match the extracts with the meetings, listed A-H. · For each extract, choose the negotiation strategy each person suggests. · Write one letter (A-H) next to the number of the extract. A keep the words as few as possible B achieve mutual benefits C keep the suit and tie neat D clarify your biggest needs before negotiating E weaken your position wisely F don't be aggressive towards the other party's interests G offer friendly help H put forward questions properly

填空题 · You will hear five short recordings．Five people are talking about work and motivation． · For each extract，there are two tasks．For Task One，choose the complaints these people had in their work from the list A-H．For Task Two，choose the motivations they expected to get from the employers frOm the list A-H． · You will hear the five recordings twice． TASK ONE-COMPLAINTS · For questions 13-17，match the extracts with the complaints．1isted A-H． · For each extract，choose the complaint stated． · Write one letter(A-H)next to the number Of the extract． · Do not use any letter more than once．There are some extra letters which you do not need to use． A．Remain indifferent to employee's efforts B．Make changes without notification C．Focus only on diploma when recruiting D．Offer low payment to employees E．Designate heavy workload to employees F．Set up various rules and limitations G．Unable to supply the sense of stability H．Offer distressing working environment

填空题The table shows the impressive performance of two uranium mining companies on the Australian stock market. Make sentences about the data using the words given. Make sure you use the correct prepositions. PriceAus$ Jan Feb Mar Apr May Jun FormetalUromin 3.62.4 4.22.8 4.23.2 4.23.0 4.83.7 5.43.6 stood / January Uromin shares stood at $2.4 in January.

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填空题money to goods; the outer loop shows an exchange of information.

填空题Put each word in the correct form to complete the sentence. Students wishing to be considered for a grant must fill out the D17 application form. APPLY

填空题 · Read the text below about the impotance of an internship． · Choose the best sentence from the opposite page to fill each of the gaps． · For each gap 9-14，mark one letter(A-H)on your Answer Sheet． · Do not use any Ietter more than once． {{B}} Is an internship really all that important? {{/B}} In years past，it was more common for college students to take summer jobs at local retail outlets or restaurants just fo earn money，said John A．Challenger，chief executive of Challenger Gray ＆ Christmas．But now an internship is seem as a votal first career step，he said．It can be extremely important as a way to determine which industries，companies and types of work are best for you，and as a way to secure future references and job offers． Once starting an internship，make the most of it．Above all．be realistic．Some people approach internships with a sense of entitlement，said Mark Oldman，founder of Vault，a career Web site，and the author of several books on internships．He added．‘it's hard to go from a campus hot stuff to a corporate layman，and it's ridicuious when some interns want to come in and change everything．’{{U}} (9) {{/U}}． If you feel clueless，use that to your advantage．{{U}} (10) {{/U}}．Interns generally have more freedom than the average employee to pass across departments and hierarchies in search of help．They can gain valuable knowledge and mentors，because most people enjoy sharing their experience with a younger generation． In general，Mr.Oldman said，‘It's important for an intern to quickly decode the culture of the company and not step outside that．’That extends to the way you dress，Mr．Challenger said．‘A lot of times when you’re younger you want to show how unique you are rather than identify with others，’he said．{{U}} (11) {{/U}}． In the opinion of Mr.Oldman，internships are an ideal way for employers to find out whether a new worker is suitable for a particular job．{{U}} (12) {{/U}}．Therefore，as an intern，when you are asked to perform tasks that are boring and unimportant，you shouldn't feel wronged by that．You should be willing to do such work because that shows you are a hard worker，said Mr.Oldman．{{U}} (13) {{/U}}．‘Look for work，but do it gently or indirectly，and not too assertively，’Mr.Oldman added．‘do what's asked of you optimally and then offer your services for additional projects．’ Last but not least，there's something you can do to improve the chances that your internship will lead to a job offer．Before you leave，‘build a bridge to the future，’Mr.Oldman said．Go over what you learned with your managers．and tell them how much you appreciated the opportunity to work with them．{{U}} (14) {{/U}}．That way，even if your internship does not lead to a job at that company，it will help clear a path to your eventual employer． A．They enable employers to see who works hard，who gets along with everybody，who seems to fit Into their culture． B．And ask whether your managers would be willing to write a letter of recommendation before you leave． C．It is much more appropriate to approach the internship with a learning attitude，as suggested by Mr．Oldman． D．Many interns don't attach sufficient importance to this E．At the same time．be on the lookout for projects that will let you make good use of more advanced skills． F．The power of curious interns can’t be overestimated． G．In the workplace，however，you tend to be judged by your willingness to fit into the group's norms． H．But now an internship is seen as a vital first career step，he said。

填空题Job Satisfaction 1．The general ideas of theorists such as Maslow and Herzberg give ______to the factors which lead to people enjoying their work. 2．Major influences on ______include the following: 3．______pay allow workers to obtain more material possessions: 4．A high wage can also ______uncomfortable or dangerous working conditions. 5．Many employees are, however, willing to accept pay levels lower than they could earn elsewhere, since pay is only one of ______in job satisfaction. 6．Popular perks ______,luncheon vouchers and subsidized travel or holidays. 7．Employees are often entitled to buy the company's goods ______or to benefit from its services at preferential rates. 8．For example, staff in banks and building societies are able to obtain mortgages______. 9．The length of the working day, the number of holidays and the convenience of "______" working can all influence the level of job satisfaction. 10．Environment factor includes the levels of noise, vibration or dust, the availability and appearance of canteen, changing, cleaning and other facilities and the degree and quality of heating and______ (e. g. the existence of air-conditioning). 11．These factors do not ______but combine to give an overall level of satisfaction for a particular job. 12．A person may decide to take a career in one of the "caring" professions such as nursing or social work-which tend not to ______in the UK.

填空题·Read this text taken from an article on customers' complaints.·Choose the best sentence from the opposite page to fill each of the gaps.·For each gap 9-14, mark one letter (A-H) on your Answer Sheet.·Do not use any letter more than once. {{B}}How to Handle Customers' Complaints{{/B}}... Complainers can damage a company faster than you can say "I'm sorry." But the companies with savvy are turning them into loyal buyers. Fred Jerome survived a frequent flyer's nightmare. Boarding at 9:30 Pan Am shuttle in New York one morning, he expected to arrive in Boston in plenty of time for an afternoon of business meetings. However Logan Airport was blanketed in fog and the pi- lot circled for two hours before landing in Hartford Connecticut, to refuel. "No one may leave the plane" the pilot announced, frustrating passengers who wished to switch to a rental car or use a telephone. When he then said he was returning to La Guardia Airport some passengers protested in fury. He relented and finally landed in Boston about 4pm. Jerome caught a flight home and arrived in New York at 6.30. His day was ruined and he was exhausted and angry. What should the company do for angry customers? to those who have tackled the issue almost anything it can.{{U}} (9) {{/U}}Simply listening to complaints boosts brand loyalty that is, a customer's tendency to buy again. "The key is getting customers to complain to the company rather than just to their friends", says John Goodman president of a consulting firm that has been studying corporate complainers for over a decade.{{U}} (10) {{/U}}The average return for makers of consumer durables like washing machines and refrigerators is 100%. In other words, if manufacturers spend $1 million on handling complaints, they get $2 million in benefits. For banks it is as much as 170%. The payoff can be even higher in retailing where top quality service is essential for keeping customers. Maryanne Rasmussen, vice president in charge of world-wide quality at American Express says, "The formula I use is' Better com- plaint handling equals higher customer satisfaction equals higher brand loyalty equals higher profitability."The growing evidence that customer happiness affects the Profits and Loss report is one reason that firms like Coca-Cola and British Airways have invested billions of dollars to improve complaint handling.{{U}} (11) {{/U}}Pan Am's response to Fred Jerome was a case study of how not to handle complaints, At the end of Jerome's 9 hour ordeal, a Pan Am steward advised him to complain to the customer service unit at the airline's New York Headquarters. Jerome went to the headquarters only to be told that Pan Am's LaGuardia Airport office handles complaints about the shuttle service.{{U}} (12) {{/U}}He finally reached a representative who told him coldly, We are not responsible for delays caused by the weather.Jerome expressed his frustration by writing a column for the New York Times.{{U}} (13) {{/U}}John Siefert, a vice. president of the Eastern Air Lines shuttle, sent Jerome a sympathetic letter of. fering him a free flight. Jerome declined. I would have been happy with an apology from Pan Am he says. Pan Am Says it wrote to Jerome. He says he still has not heard from the airline and now will fly the Pan Am shuttle only as a last resort.{{U}}(14) {{/U}}80% of complaints are from travelers who are dissatisfied with the airlines' responses to problems. Interestingly the three airlines including Pan Am, and Eastern which lest the most money last year also attract the most consumer complaints. Far fewer complaints come from fliers on the healthiest US airlines. Dan Smith director of consumer affairs at the International Airline Passengers Association in Dallas, says these carriers satisfy unhappy clients by always giving a full explanation if they can' t comply with a request for action.A What should the company do for angry customers?B Studies show customers tell twice as many people about bad experience as good ones, so complainers who are left unhappy can ruin a company's image.C Customers seem to appreciate companies more if top managers hear their complaints.D some 20 letters and calls from other annoyed air travelers.E The person he tried to contact at the airport was not there, and omitted to reply to a message Jerome left.F The firm used dozens of business factors to calculate the return on investment involved in a company establishing service units that handle complaints and inquiries.G In the airline industry, the correlation between customer contentment and profitability is strong.H Programs include intensive staff training, liberal refund policies and ways of helping customers make complaints to the company like free phone calls.

填空题President, executives and activists hope that new reporting requirements and auditing rules will reassure global investors.

填空题We should be obliged if ______

填空题An insurance policy which covers goods being taken from A to B.

填空题A Executives are coming to understand that they can't meet their corporate responsibility simply by maximizing shareholder value. Last year Price water house Coopers surveyed 1,161 chief executive officers of companies from 33 countries. Some 68 percent of those polled said that global corporate responsibility was vital to profitability. Meanwhile citizens around the world have become more vocal in demanding that global business beheld accountable for conduct that could undermine social, environmental or economic progress. B Although markets have encouraged more firms to act in a responsible manner in the global economy, market forces have not been sufficient to ensure responsible behavior all of the time. Moreover, the responsible firms that work harder to ensure that workers or the environment are treated well as they make goods and services could have higher costs, which may allow other competitors to gain market share. The right mix of public policies can ensure that responsible firms are not penalized. C Washington, D. C is drowning in paper. Congress has voted on proposals to promote corporate responsibility. Meanwhile, the President, executives and activists are all scurrying about in search of additional proposals to make executives more accountable for their companies' financial reports. Given that capitalism today is global as well as local, the US must work with its allies to write international corporate governance norms. But we need to use this opportunity to think more broadly about how to reassure global economic confidence long term. All of the reform efforts to date focus on a narrow definition of corporate responsibility. President Bush acknowledged in his July 9th speech, "There is no capitalism without conscience." That is why the ultimate reform would encourage corporations to also act responsibility towards their workers and the environment. D The codes, including ones promoted by the Department of State-the Voluntary Principles for Security and Human Rights and the OECD Guidelines, are designed to help business protect human rights in nations with poor human rights records. Corporate social responsibility policies can also include EPA regulations that require corporations to report on their global environmental liabilities. After all, the costs of cleaning up can be a major drain on corporate profits. But these policies are not well coordinated or known as CSR policies. Were someone to compile an overview, we might gain a greater understanding of how such policies can be made more effective. But there are some policies including tax policies that encourage firms to shift production or their headquarters to nations with weaker fiscal or regulatory systems. Other policies that may undermine global corporate responsibility include corporate welfare and agricultural protectionism. E The French government recently overhauled French corporate law and mandated the disclosure of companies' social and environmental as well as profit performance. This is a good idea. The British require pension funds to report on the social, environmental, as well as profit performance of their investments. The Canadian government is also examining a wide range of public policies to promote CSR. Perhaps the most interesting development was that in 2001, with funding from the Atkinson Foundation, five private citizens organized a commission on democracy and accountability. Their final report issued 25 specific policy recommendations on promoting global and domestic CSR.

填空题· Read the article below about problems of motivation at work.· For each question (31-40), write one word in CAPITAL LETTERS on your Answer Sheet. {{B}} Regain your motivation{{/B}} Getting out of bed to go to work is one of life's lesser pleasures. {{U}}(31) {{/U}} great the job is, most of us struggle on Monday morning. But when that feeling stretches through the entire week, something deeper may {{U}}(32) {{/U}} wrong. Sometimes it's tempting to dismiss feelings of boredom or frustration {{U}}(33) {{/U}} part of working life. But if you're constantly feeling uninterested, you need to ask yourself some questions. Demotivation isn't just caused by major setbacks, like being passed {{U}}(34) {{/U}} for promotion, or refused a salary increase, but can be a product of far more subtle aspects. Try to define the most important aspects of your job for you personally - and {{U}}(35) {{/U}} action if you feel things aren't right. Talk to agencies or headhunters about your skills and find out {{U}}(36) {{/U}} you're worth on the open market. It can be all {{U}}(37) {{/U}} easy to blame your job when you feel demotivated - when it can be just as easily down to you, as Sally Martin, a fundraising manager for a charity, discovered. 'I had started to resent my job, the fact that I had no perks, no chances to travel - {{U}}(38) {{/U}} from visiting other dingy offices for meetings. But then some friends were talking about how superficial they felt their jobs were, and I suddenly realised I couldn't say that about my job. In fact, I really felt {{U}}(39) {{/U}} was a point to it. I remembered that's why I'd taken it in the {{U}}(40) {{/U}} place' So remember; always give your old job a chance before starting to search for a new one.

填空题A c______ form is sent to an insurance company after a client has suffered a loss.