填空题·You will hear five different business people talking about business success secrets related to good customer service. ·For each extract there are two tasks. For Task One, choose business success secrets described from the list A—H. For Task Two, choose the experience from the list A—H. ·You will hear the recording twice. {{B}} TASK ONE—BUSINESS SUCCESS SECRETS{{/B}} ·For questions 13—17, match the extracts with business success secrets, listed A—H. ·For each extract, choose business success secrets stated. ·Write one letter (A—H) next to the number of the extract. A Honesty to your customers B Training staff to be concerned about customers as we are C Business to customer loyalty D The customer is always right E Providing true customer service F Setting up a sales incentive program G Tiering your customers H Distributing free samples to customers

填空题Matcheachadvertisingslogantothecorrectcompany.fastandefficientserviceinnovativestate-ofthe-artdesignsunbeatablevalueformoneyneatandcompactsolutionsup-marketdesignerlabelsatlowpricesreliablequalityequipmentmordenfunctionalfurniture1.______2.______3.______4.______5.______6.______

填空题 May 18, 2007 Dear Mr. Smith, We are writing {{U}} {{U}} 1 {{/U}} {{/U}}you {{U}} {{U}} 2 {{/U}} {{/U}}the recommendation {{U}} {{U}} 3 {{/U}} {{/U}}Mr. David Arnold, the accountant {{U}} {{U}} 4 {{/U}} {{/U}}D.L. Cromer Ltd. {{U}} {{U}} 5 {{/U}} {{/U}}Stains, Middlesex. He advised us to contact you as a referee, concerning credit facilities, which his company has asked us {{U}} {{U}} 6 {{/U}} {{/U}}. Could you confirm that the company settles {{U}} {{U}} 7 {{/U}} {{/U}}due dates, and is sound enough to meet credits of {{U}} {{U}} 8 {{/U}} {{/U}}to $8,000 in transactions. We would be grateful {{U}} {{U}} 9 {{/U}} {{/U}}a reply {{U}} {{U}} 10 {{/U}} {{/U}}your earliest possible convenience. Yours sincerely, J. Peteroon Sales Manager

填空题 Special Products Co.—How to Order Our speciality is our convenient catalogue system. Instead of Spending time going to a shop, you simply order it direct from us.41 Ordering is easy and delivery fast. Once received, your order will42 normally be dispatched within 72 hours. We will inform to you43 immediately should any items be out of stock. If you are net happy44 with your purchases please return than to us within the 15 days in their45 original packaging and we will return you for in full. Quality is our main46 criterion. Each item is under unconditionally guaranteed for 6 months.47 You will receive a receipt and With your order which is your guarantee.48 In the unlikely event of damage to an item during delivery, should please49 contact with us immediately on 0197 3101772 and we will arrange for50 its return or replacement.51 All prices and promotional52 offers are valid until 30th September.

填空题 TASK TWO—DISADVANTAGE· For questions 18—22, match the extracts with the disadvantages, listed A—H.· For each extract, choose the disadvantage stated.· Write one letter (A—H) next to the number of the extract. A Unlimited liability B Short length of life C Limited source of funds D Difficulties in withdrawing E Unfair profit-sharing for new partners F Limited management G Limited employee skills H Owner conflict

填空题Accounting Accounting is the process of systematically collecting, analyzing, and reporting financial information. Bookkeeping is essentially record-keeping which is part of the overall accounting process. A private accountant is hired by a specific organization to operate its accounting system and to interpret accounting information. A public accountant performs these functions for various individuals, or firms, on a professional-fee basis. (9) . The accounting process is based on the accounting equation, assets = liabilities+ owners' equity. (10) .There are five steps in the accounting process: 1) Source documents are analyzed to determine which accounts they affect. 2) Each transaction is recorded in a journal. 3) Each journal entry is posted in the appropriate general ledger accounts. 4) At the end of each accounting period, a trial balance is prepared to make sure that the accounting equation is in balance at the end of the period. 5) Financial Statements are prepared from the trial balance. (11) . A new accounting cycle is then begun for the next accounting period. The balance sheet, or statement of financial position, is a summary of a firm's assets, liabilities, and owners' equity accounts at a particular time. (12) . On the balance sheet, assets are categorized as current (convertible to cash in a year or less), fixed (to be used or held for more than one year), or intangible (valuable solely because of the rights or advantages they confer). (13) . For a sole proprietorship or partnership, owner's equity is reported by the owner's name in the last section of the balance sheet. For a corporation, the value of common stock, preferred stock, and retained earnings is reported in the owners' equity section. An income statement is a summary of a firm's financial operations during a specified accounting period. (14) . Operating expenses are then deducted to compute net income from operations. Finally, non-operating expenses and income taxes are deducted to obtain the firm's net income after taxes. The information contained in these two financial statements becomes more meaningful when it is compared with corresponding information for previous years, for competitors, and for the industry in which the firm operates. A On the income statement, the company's gloss profit on sales is computed by subtracting the cost of goods sold from net sales. B These ratios provide a picture of the firm's profitability, its short-term financial position, its activity in the area of accounts receivable and inventory, and its long-term debt financing. C Similarly, current liabilities are those that are to be repaid in one year or less, and long-term liabilities are debts that will not be repaid for at least one year. D Double-entry bookkeeping ensures that the balance shown by the equation is maintained. E This statement must demonstrate that the equation is in balance. F Accounting information is used primarily by management, but it is also demanded by creditors, suppliers, stockholders, and government agencies. G Once statements are prepared, the books are closed. H Bookkeeping is essentially record-keeping which is part of the overall accounting process.

填空题 ·You will hear five different business people talking about business secrets related to good customer service． ·For each extract there are two tasks．For Task One，choose which business success secret described from the list A-H．For Task Two，choose the experience from the list A-H． ·After you have listened once，replay the record． Task One-Business Success secrets ·For questions 13-17，match the extracts with business success secrets，listed A-H． ·For each extract，choose which business success secret stated. ·write one letter(A-H)next to the number of the extract． A．Honesty to your customers B．Training staff to be concerned about customer as we are C．Business to customer loyalty D．The customer is always right E．Providing true customer service F．Setting up a sales incentive program G．Tiering your customers H．Distributing free samples to customers

填空题Transacting Business via Electronic Data The term e-commerce embraces all the ways of transacting business via electronic data. (9) and it is the internet that has put e-commerce near the top of the corporate agenda in the first years of the 21st century. (10) but it embodies a revolutionary idea: that electronic commerce is qualitatively different from ordinary time-worn commerce, that ( in the jargon) there is a paradigm shift in the way that business is conducted in the world of e-commerce. Doing business via the internet is not only much quicker and much cheaper than other methods, (11) There is the much-vaunted death of distance: a customer 10,000 miles away becomes as accessible as one around the corner. And e-commerce has created the phenomenon of the long tail. (12) In its April 1999 report "Making Open Finance Pay", Forrester Research, an American research company, gave examples of the way in which the internet had altered the pricing structure of a number of industries, particularly those with high information content. Before the advent of the internet it cost $100 to make an equity market order. Afterwards it cost just $15, an 85 % fall in price, far more than could ever have been gleaned from traditional economies of scale. This is a revolution for organizations whose structures and strategies have built-in assumptions about relationships between price and volume. (13) Online sales in the United States are reckoned to have grown by some 18% in 2007. The country's five largest online retailers (often called e-tailers) were Amazon, Staples, Office Depot, Dell and Hewlett-Packard. Dell became a market leader in computers through early use of the internet to sell goods and services direct to consumers, and to buy components from suppliers. Financial service offerings over the internet have also sprouted like mushrooms, (14) At Charles Schwab, an American retail brokerage firm, it took just three years for online dealing to account for more than half of all its securities trading. A. Furthermore, economies of scale are undermined B. although security issues have imposed some restraint on the industry C. E-commerce is merely an elision of electronic commerce D. E-commerce also allows unknown firms to establish new businesses cheaply and rapidly E. Electronic commerce has grown rapidly F. But it is most closely identified with commerce transacted over the internet G. though the security challenges is being faced as a result of engaging in electronic commerce H. it is also thought to overturn old rules about time, space and price

填空题There are no formal agreement about swindling in the world.

填空题Many people worry about some electronic creations made by human can surpass human creators.

填空题I (look) ______ into the problem, and appears that the catalogue (be) ______ out of date.

填空题amalgamation

填空题Do Part Two of the Reading Test. Give yourself 10-12 minutes to complete the task. PART TWO ·Read this text about work-life balance. ·Choose the best sentence A-H to fill each of the gaps 1-6. ·Do not use any letter more than once. Business life: Uncomfortable truths about the work-life balance Balancing work and life is an unattainable goal. At least, it is for anyone who wants to get ahead. 'Simply cutting back on work inevitably fails, because in real life, success in work is predicated on achievement,' Mr Hammonds writes. 'In a competitive business environment leadership requires commitment, passion and a lot of time.' It is not just that people who want to leave the office at a reasonable time are competing against those who work until the early hours. They are also, increasingly, competing against people on the other side of the world who are ready to work any hours. Pavan Vishwakarma is a freelance software developer who lives in Bhopal and who advertises himself as being available at any time. Do you want balance? Vishwakarma doesn't. {{U}} {{U}} 1 {{/U}} {{/U}}If you're competing against Pavan Vishwakarma—and ultimately, we all are—you can't have both a big paycheck and reasonable hours. {{U}} {{U}} 2 {{/U}} {{/U}} It is not that work-life balance is not worth having. {{U}} {{U}} 3 {{/U}} {{/U}}It is just that it has its price, which is that you are not going to rise as high in the organisation or be as rich as those who have no interest in work-life balance. You can work more intelligently, and delegate as much as you like, but if you are the sort of person who, faced with a choice between a school play and a crucial meeting, opts for the play, you will fall behind those who would not dream of missing the meeting. Show me a high-riding chief executive, or a successful politician. {{U}} {{U}} 4 {{/U}} {{/U}} There is no point, as Mr Hammonds rightly argues, in pretending we can have it all. We can't. The usually unspoken truth about work-life balance is that if you want a life, you have to surrender some of the rewards of work. Those who opt for children, spouse and friends will be richer in all the ways that really count. {{U}} {{U}} 5 {{/U}} {{/U}} Of course, for most people, all this is academic. They cannot afford to earn less. {{U}} {{U}} 6 {{/U}} {{/U}}For them, life is an endless struggle to find jobs, put food on the table, arrange childcare—and hope that grandparents can step in when children wake up covered in chicken pox. Those who can afford to trade promotion and salary for family time are a lucky minority. A. They can barely get by as it is. B. I will show you someone who barely sees his or her children. C. A few superhuman people may be able to achieve this. D. He wants to work, and he'll work cheap—a lot cheaper than you will. E. However, unless they win the lottery, they will have less money in the bank. F. The laws of economics won't allow it. G. They are also, increasingly, competing against people on the other side of the world who are ready to work any hours. H. It certainly is.

填空题· You will hear five different people talking about workshops they have recently attended.· For each extract there are two tasks. For Task One, choose the aim of the workshop from the list A-H. For Task Two, choose the outcome of the workshop from the list A-H.· After you have listened once, replay the recording. {{B}}Task One - Aim{{/B}}· For questions 13-17, match the extracts with the aims, listed A-H.· For each extract, choose the aim of the workshop.· Write one letter (A-H) next to the number of the extract.A to develop marketing strategiesB to improve co-operation between two departmentsC to decide on a programme for reorganising the companyD to discuss a takeover bid by another companyE to develop managers' interpersonal skillsF to suggest ways of increasing profitabilityG to modify decision-making proceduresH to improve teamwork within one department

填空题ReadthelettertotheeditoroftheFinancialTimesandanswerthesequestions:HALTALLTHISMINDLESSWASTEOFENERGYSir,HWoolf(Letters,March15)lamentsthewasteofenergycausedbyunnecessarylightingandairconditioninginhotelrooms.Heisobviouslyrightbutwhysingleoutthehotelindustry?LikehimIliveinaworldwherehighstreetshopskeeptheirdoorswideopen,withtheheatingorairconditioningon,throughouttheyear.Aworldwhereofficebuildings,shops,shoppingcentres,sportscentres,airports,andyes,hotels,keepthelightsonthroughouttheday,andofcourseatnight,whetheranyoneneedsthemonornot.Aworldwhereofficecomputersstayonallthetimeandsupermarketspresentchilledandevenfrozenfoodincompletelyopencoolingunits.Aworldwhereflashyflatscreensdisplayuselessinformationtoindifferentpassers-by.Aworldwherelightpollutionispracticallyimpossibletofightbylegalmeans.Thelistgoeson.Thismindlesswasteillustratestwosimplefacts.First,formuchpublicuseenergyischeapandwouldstillbecheapattwicetheprice.Second,thriftandconsiderationforthepublicgoodcarrylittleweight.Sowhatcanonedo?Stopspendingmoneywithorganisationsthatacceptorevenencouragewaste,andintheabsenceofchoice,voicedisapprovalfirmlyandopenly.Ifenoughpeopledothis,thetippingpointwillbereachedveryquicklyandmostofuswillbebetteroffforit.P.Dubois-Pèlerin

填空题Loans can be extended only by ______ with the branch manager. (arrange)