填空题{{B}}PART FIVE{{/B}}{{B}} · Read the following text. · For each question 31—40, write one word.{{/B}} {{U}}(31) {{/U}}London's Heathrow Airport is the busiest international airport in Europe, Amsterdam's Schiphol Airport has always claimed to be the best, especially{{U}} (32) {{/U}}business travelers. But Schiphol is facing a new rival, Manchester Airport{{U}} (33) {{/U}}the north of England.The latest survey of passengers{{U}} (34) {{/U}}the World Air Transport Association (WATA) shows Manchester is in the world's top six airports. "The management team{{U}} (35) {{/U}}Manchester airport are for customers' service", says chief executive Geoff Muirhead.In the survey, passengers gave Manchester an average of 8.32 points out of a maximum of ten, putting it{{U}} (36) {{/U}}of Singapore% Changi Airport (8.26) and Schiphol (8.12). The detailed results of the survey show that Manchester scored the highest marks of any airport in business travelers, put Changi in top place in WATA's smaller survey of 40,000 business flyers; Manchester came second, with Schiphol again third. {{U}}(37) {{/U}}Schiphol is still first for shopping facilities and transport links.Manchester led in the availability of baggage carts (a British specialty, {{U}}(38) {{/U}}London's Gatwick and Heathrow came third and fourth). Changi led in efficiency of baggage delivery, with Manchester second. Manchester is also mentioned{{U}} (39) {{/U}}its restaurant facilities, coming fourth after Melbourne. Sydney and Schiphol, in the order.Muirhead said that beating competition from 42 other international airports was mainly due to the positive attitude of the staff. All 2,500 staff spent a clay on a course learning how to deal{{U}} (40) {{/U}}difficult or dissatisfied customers. Miurhead and other senior directors also worked some nights in order to meet the night staff and encourage team-building.

填空题A reseller can actually reduce much capital expense by outsourcing customer support services.

填空题Management's Global Agenda for the 1990s, According to GE's Jack Welch

填空题A discount house trader only willing to invest in a guaranteed security for three months.

填空题{{B}}PART SIX{{/B}}{{B}} · In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. · For each numbered line 41—52, find the unnecessary word. Some lines are correct. If a line is correct, write CORRECT.{{/B}} Let's assume that you, person C, who are going to interview or talk (41) ______to person A or B, and let's assume that by either choice or (42) ______circumstance you are sitting in a triangular position at a round (43) ______table. Let us also assume that person A is very talkative andasks for many questions and meanwhile person B remains silent (44) ______throughout. Though person A asks you a question, how can you answer (45) ______him and carry on a conversation, without you making B feel excluded? (46) ______Use this simple but highly effective inclusion of technique: when person (47) ______A asks for a question, look at him as you give an answer, then turn (48) ______with your head towards B, then back to A, then B again until you make (49) ______your final statement, with looking at A (who asked the question) again (50) ______as you finish your sentence. So this technique lets B feel involved (51) ______in the conversation and which is particularly useful if you need go (52) ______have B to side with you.

填空题 WILLIAMS SUPERMARKET CHAIN1. Initially, Sharon Tucker was Williams's ..........................................2. The company's programme of .......................................... its outlets was unsuccessful.3. Last six months: 10% increase in ..........................................4. Tucker decided against policy of .......................................... used by rivals.5. The high-low strategy that Tucker introduced is usually called". ..........................................".6. Williams calls its special offers the company's". ..........................................".7. The company delivers .......................................... to homes in the area of the stores.8. Example of special offer: .......................................... for half normal price.9. Difficult to ensure that .......................................... are adequate to cope with demand.10. Success of sales strategy is due to planning and the fact that .......................................... is not centralised.11. Williams is now concentrating on selling ..........................................12. Williams is planning to extend .......................................... of stores.

填空题{{B}}Task Two - Responses{{/B}}· For questions 18--22, match the extracts with the responses, listed A-H.· For each extract, decide which response the company made to the problem.· Write one letter (A-H) next to the number of the extract.A Large severance payments were made.B New shares were issued.C A takeover bid was accepted.D Low-cost products were introduced.E A partnership abroad was formed.F One division was sold off.G Some products were rebranded.H A cost reduction programme was introduced.

填空题Involving staff in management buy-out (MBO) negotiations can help smooth the path for the future, Employees are becoming increasingly familiar with the fluctuations and instability that their working environments can present. It's not just mergers and acquisitions that can upset the situation. Internal MBOs can also be particularly unsettling for employees. In some cases, the MBO takes place to save an ailing company. In others, it is the result of senior management and board disagreements, or is to prevent a hostile takeover bid, (9) . This insecurity can be very damaging, One of the most important factors, often not considered during the process of an MBO, is the reaction of the workforce, yet it is those employees who more often than not can make or break the future success of any new management team. (10) . By maintaining channels of communication across the floor, new management teams could find the rank and file a useful ally in the bid to take over. Showing those employees that a buy-out could be to their advantage, creating new opportunities for promotion or career development, will in the long-term be advantageous to the entire company. The challenge for new management should be to reinspire employees. (11) . If the new team doesn't engage old employees in future plans or consider the contribution they cats make, the idea that the MBO was meant to save everyone is lost. In this situation, long-term employees begin to see the new management team and shareholders as the only beneficiaries in the buy-out and feel in the end that the only people saved are those at the top of the corporate adder. (12) . This will mean that the rescue will fail before it has really started. It is depressingly common for new MBO teams not to learn from the past. (13) . If the new team can find innovative ways to involve staff actively in various aspects of the buy-out process, the benefits are manifold. (14) . A package with such components can gain their support and be invaluable building success for the venture, and is one that enlightened MBO teams tend to adopt.A. Including them in any buy-out, discussions can improve the new company's future prospects.B. In such circumstances it is easy for the new board to make the same mistakes as the old.C. Possibilities for realising these include decision-making, setting goals, and offering the chance of a future stake in the new company.D. Whatever its origins, those lower down the corporate ranks can often be left out of the equation, wondering what is to become of them.E. Nobody benefits if the company fails to meet its objectives.F. Yet the new start represents a golden opportunity.G. This requirement is particularly relevant when a company has failed or when staff have lost faith in the previous management.H. Internal MBOs can also be particularly unsettling for employees.

填空题 May 15, 2007 Dear Sir, We are a {{U}} {{U}} 1 {{/U}} {{/U}}(grand, large, wide) export company {{U}} {{U}} 2 {{/U}} {{/U}}(dealing, coping, managing) with merchandise {{U}} {{U}} 3 {{/U}} {{/U}}(who, which, what) we ship {{U}} {{U}} 4 {{/U}} {{/U}}(in, to, towards) Europe and North America. We {{U}} {{U}} 5 {{/U}} {{/U}}(want, would like, request) to know if you can {{U}} {{U}} 6 {{/U}} {{/U}}(suggest, supply, give) us with a quotation for a comprehensive policy, {{U}} {{U}} 7 {{/U}} {{/U}}(assuring, protecting, covering) our warehouse at Dock Road, Southampton. The policy would {{U}} {{U}} 8 {{/U}} {{/U}}(consist, contain, include) fire, flood, theft, burglary, and the usual contingencies affecting this {{U}} {{U}} 9 {{/U}} {{/U}}(form, kind, variety) of enterprise. At any one time, there may be about $360000 in stock on the {{U}} {{U}} 10 {{/U}} {{/U}}(premises, grounds, floors). If you can offer us {{U}} {{U}} 11 {{/U}} {{/U}}(competing, competition, competitive) rates, we will {{U}} {{U}} 12 {{/U}} {{/U}}(think, imagine, consider) further policies with you on our other interests. We look forward to hearing from you {{U}} {{U}} 13 {{/U}} {{/U}}(soon, presently, immediately). Yours faithfully, Peter Hoover Company Secretary

填空题{{B}}PART SIX{{/B}}{{B}} · In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. · For each numbered line 41—52, find the unnecessary word. Some lines are correct. If a line is correct, write CORRECT.{{/B}} Dear Mr. Hinson,I would like to confirm in writing the arrangements that we agreed (41) ______at last week for the program. (42) ______1. ScheduleA. From 13th May through 16th July, 33 bed nights on every Friday and (43) ______Saturday. Guests will arrive at 18:00 on Friday and (44) ______depart 10:00 on Sunday.B. From 22nd July through 30th August, 66 bed nights on every (45) ______Friday and Saturday, and every Monday and Tuesday.2. Accommodation.For Period A above, and we will require 12 standard rooms with (46) ______shower, and 9 single rooms with shower. If for Period B (47) ______above, so we will require 24 standard rooms with shower, and (48) ______18 single rooms with shower.The groups will require full American Plan that with an (49) ______additional packed lunch on the day of departure. (50) ______I hope this represents the discussion we had. So I would be (51) ______grateful if you would let me know about if you have any further (52) ______comments. Meanwhile, I will have a contract drawn up. Yours sincerely, William Clark General Manager

填空题Global Business, Global Ethics U. S. firms typically have a code of ethics that provides guidelines for their employees. (9) Consider a U. S. firm that sells suppliers to foreign manufacturers. Both its code of ethics and the U. S. Foreign Corrupt Practices Act prevent the firm from offering payoffs ("kick- backs") to any employees of the manufacturing companies that order its suppliers. Competitors based in other countries, however, may offer payoffs to employees of the manufacturing companies. (10) Thus, the U. S. supplier is at a disadvantage because its employees are required to follow a stricter code of ethics. This is a common ethical dilemma that U. S. firms face in a global environment. (11) Another ethical dilemma that U. S. firms may face involves their relationship with certain foreign governments. (12) Officials of some foreign governments commonly accept bribes from firms that need approval for various business activities. For example, a firm may need to have its products approved for safety purposes, or its local manufacturing plant may need to be approved for environmental purposes. (13) Those firms that pay off government officials may receive prompt attention from the local governments. Employees of Lockheed Martin were charged with bribing Egyptian government officials to win a contract to build new aircraft. Executives of IBM's Argentina subsidiary were charged with bribing Argentina subsidiary were charged with bribing Argentine government officials to generate business from the government. Many U. S. firms attempt to follow a worldwide code of ethics that is consistent across countries. (14) Although a worldwide code of ethics may place a U. S. firm at a disadvantage in some countries, it may also enhance the firm's credibility. A. Firms that conduct business in foreign countries are subject to numerous rules imposed by the global government B. American business ethics are based around the idea that it is possible to maximize wealth and profit while also being committed to upholding values and laws C. However, these guidelines may be much more restrictive than those generally used in some foreign countries D. The process of approving even minor activities could take months and prevent the firm from conducting business E. The employees of U. S. firms must either ignore their ethical guidelines or be at a disadvantage in certain foreign countries F. In some countries, this type of behavior is acceptable G. This varies from place to place, based on countries' specific cultural or societal beliefs H. This type of policy reduces the confusion that could result from using different ethical standards in different countries

填空题Read the conversations and write the most suitable idiom in each gap. You may need to make changes, to verb forms or pronouns, for example. spread oneself very thin take it on board put people on the spot bite off more than you can chew open a can of worms cut corners get on with get one's hands dirty 'The job is probably more hands on than you had in mind. How do you feel about going out to work in the field with a team of engineers?' 'I'm not afraid to {{U}} {{U}} 11 {{/U}} {{/U}}and generally I {{U}} {{U}} 12 {{/U}} {{/U}}engineers very well. I was one myself for twenty years!' 'How are you finding working with Ji Sung? He's quite demanding, isn't he?' 'Well, he {{U}} {{U}} 13 {{/U}} {{/U}}quite often, but actually, I like to be challenged. The problem is that he tries to do too many things himself—he {{U}} {{U}} 14 {{/U}} {{/U}}.' 'Look, the boss wants this done properly; the cost is not the first priority.' 'Don't worry, I will {{U}} {{U}} 15 {{/U}} {{/U}}. We are not going to {{U}} {{U}} 16 {{/U}} {{/U}}on this job.' 'Are you sure you can find the time to do this? It's a lot of work and I don't want you to {{U}} {{U}} 17 {{/U}} {{/U}}.' Finding the time is not what I'm worried about. I'm more concerned that by investigating all these employees' expenses, we are going to {{U}} {{U}} 18 {{/U}} {{/U}}.'

填空题Wish little service productivity growth, the principal way of expanding output has been to add more bodies. Politicians love to take credit (31) an 18. 2 million increase in jobs in this decade, (32) in the service businesses firms essentially have been digging the Grand Canyon with millions of people equipped only with picks and shovels-more production but achieved by the brute-force technique of adding bodies, rather (33) by improving efficiency. The opportunities (34) improve service productivity through office automation, better management, etc. are tremendous, even (35) an increase in the skills of the rank and file. The pressure to get that improvement will come from the customers, themselves facing excruciating global competition. A manufacturer can be, doing a bang-up job of raising his own productivity. Furthermore, (36) the globalization of almost everything, service industries from finance (37) airlines are now experiencing direct international competition. And the deregulation of banking, trucking, telecommunications and other service industries has freshened the bracing winds of competition, forcing companies (38) AT￡T and U. S. West to slash their workforces to dramatically improve productivity. A speed-up in productivity growth means that fewer additional service workers will be hired (39) non-manufacturing productivity had grown on trend in the last decade, jobs would have been creeled, and the current unemployment rate would be 13%, and if overall productivity growth in the next ten years averages 2%, the unemployment rate will still average about 10%. So forget about labor shortages in the 1990s. Any slowdown in the labor supply will be more than compensated (40) by increased use of machinery and computers, and by people working better and smarter.

填空题A. We are sending the consignment to you carnage forward B. We are not responsible for the error C. We would like to complain about .... D. We will have to take legal action E. You seem to have made an error F. The products are not satisfactory G. We will not re-order H. You have not followed our instructions I. Please correct the error J. We would like a refund

填空题There are very few problems ______ starting a small business ______ one owner. Certain types ______ business may need a license to trade, ______ example, ______ France, and the name must be registered, ______ the UK, ______ the Registrar of Companies, then the business can begin. However, ______ partnerships, and public companies, ______ the UK, certain procedures have to be followed ______ the company can start trading.

填空题{{B}}Task Two - Opinion{{/B}}· For questions 18-22, match the extracts with what the people say, listed A-H.· For each extract, choose the opinion expressed.· Write one letter (A-H) next to the number of the extract.A. There are good ideas, but little of practical value.B. The sessions go on too long.C. It may be difficult to remember everything.D. There are too many specialised sessions.E. The eating arrangements should be improved~F. Technology isn't being given enough importance.G. The training methods are old-fashioned.H. People expect too much from the programme.

填空题countries. In North Korea and Cuba, for an example, the central planners decide how many cars