单选题A success story Tony Pearson was appointed to the board of Greens, the sportswear company, as Chief Executive nine months ago. He has 1 almost 27 years in clothes retailing, previously 2 a senior position with Munroes, a company with as 3 as 300 retail outlets across the UK. Pearson is responsible for the company"s latest five-year plan. His general strategy has been to increase profits by expanding Greens" product 4 and so far the policy has worked. Stores 5 report a sales growth 6 about 20% this year. A 7 35 stores were redesigned in the current year 8 a cost of ￡23 million. In addition, ten new stores are expected to open 9 year for the next three or four years. Two of 10 new stores will be outside the UK. Mr Pearson says the company 11 intends to increase the 12 of distribution centres, and improve customer services. Overall, Tony Pearson"s business strategy seems to be proving very successful.

单选题UnitManagersshouldinformPersonnelwhichstaff

单选题Notice to retailers Owing to production delays and unexpected demand, we regret that product No. AS/524B is out of stock. A.This product is currently unavailable. B.Manufacture of this product is discontinued. C.The suppliers have temporarily withdrawn this product.

单选题Goods will be despatched to you on receipt of payment in full. A.You must pay the whole amount before goods are sent. B.You needn't pay in full until your goods arrive. C.Your goods will be sent when you have paid a deposit.

单选题Questions 23-30 · You will hear an interview between a radio presenter and a businessman, Tim Black, about British people relocating and going to work outside the UK. · For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.

单选题Questions 23-28 · Read the article below about the qualities of a good boss. · For each question (23-28) on the opposite page, choose the correct answer. · Mark one letter (A, B or C) on your Answer Sheet. What makes a good boss better? Different businesses require different management skills. But some of these skills are common to all good managers. Everyone's opinion of what makes a good boss differs. Each work environment places different demands on managers, and a good boss in one workplace might not be as effective elsewhere. In large companies, where delegation and organisation are important, the role of the boss or chief executive is to encourage and generally get the best out of his or her managers. In a small business, however, the boss's job is to ensure, without the help of any middle management, that staff at all levels meet targets. This requires a different set of skills. 'Being a good manager is important in any organisation, but it's particularly so in small businesses,' says David Harvey, Director of management-research company Optima. 'This is because in a small company, the Director shapes the company culture and the overall atmosphere in the workplace. Without effective leadership, the company will fail, regardless of the strengths or weaknesses of the competition.' The most successful small businesses are those where the boss can get the employees to take an active role in the development of the organisation. It isn't just about paying staff more. A sense of purpose is also important. This doesn't have to take the form of ambitious mission statements, which are so popular with some management schools. Instead, it's about communicating a set of business priorities that everyone in the organisation feels is important and that they want to achieve. If you take a holiday company, this sense of purpose can be about focusing on first-class customer service, so that all holidaymakers feel well looked-after on arrival in a resort. A good boss cares about the development of staff and recognises that the company will also gain if staff are encouraged to achieve their potential and succeed in their careers. People development depends on appropriate training and providing the right environment in which people can learn, either formally or on the job. It is possible to acquire leadership skills. While some people have an instinctive understanding of what makes a good manager, others can learn as they go along.

单选题We may use your contact details to send to companies whose services may be of interest to you, Ａ．You are advised to contact a different company for the required information. Ｂ．Your services could be of interest to a range of companies. Ｃ．Some other companies might be given information about you.

单选题CORPORATE TRAVEL EXHIBITION This year"s Corporate Travel exhibition will take place on 13 and 14 October. The exhibition is twice the size it was last year 1 the organisers have been successful in attracting many more 2 airlines, hotels and car rental companies than in the past. 3 150 companies will have stands 4 the exhibition. During the two days of the exhibition, 5 will be a programme of seminars 6 a wide range of subjects related to business travel. Each of 7 will provide professional advice on ways in 8 firms can obtain a high level 9 service at the most competitive prices. Participants will have the opportunity to learn 10 to achieve savings of up to 40% on 11 annual travel budgets. The exhibition will be open 10.00-17.00 on 12 days.

单选题MEMO To: Wei Yu From: Human Resources Date: 18 November Subject: Training We can't say whether your training application will be accepted until we can confirm that funds are available. A.Wei Yu should re-apply for his training course at a later date. B.There may not be enough money to pay for Wei Yu's course. C.Human Resources cannot confirm which training course Wei Yu should take.

单选题Ａ．Staffareallowedsixweeksholidayayear.Ｂ．Staffmustbookholidaysbeforetheendoftheyear.Ｃ．Staffmusthavetheirholidayrequestsapproved.

单选题Whichchartshowsthesalesofsportsclothingthismonth?

单选题TheProductionManagermustfindout

单选题Applicantsfortheabovepost

单选题Questions 16-22 · Read the article below about an insurance company. · Are sentences 16-22 on the opposite page 'Right' or 'Wrong'? If there is not enough information to answer 'Right' or 'Wrong', choose 'Doesn't say'. · For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet. GOOD NEWS FROM AN INSURANCE COMPANY For the fifth year in a row, the Loyalty Insurance Company has cut the cost of its house insurance. More than a million people with homes insured by the company will benefit from decreases of between two and four per cent on the amount they will have to pay this year. This move goes against the market trend, with other insurers increasing rates by an average one per cent. 'The level of claims has been lower than usual over this period, allowing us to make these welcome reductions,' says Malcolm Broad, Loyalty's General Manager. Although the cost of insuring a car with Loyalty has increased by six per cent this year, it is still the smallest rise in the insurance industry; most other companies' rates are, on average, ten per cent higher than they were last year. 'The company has always believed in passing on any improvement in its financial position to its customers,' says Mr Broad. 'Without doubt, this has led to a continual expansion of our business over the past few years.'

单选题{{B}}Please note{{/B}} Staff should contact the supplier's technicians if there is a fault and not attempt to repair the printer themselves. Staff are expected to Ａ．try to fix minor faults with the printer. Ｂ．report any faults with the printer. Ｃ．inform their colleagues about faults with the printer.

单选题Questions 23-30 · You will hear an interview with John Winterman, the Managing Director of a sports-equipment manufacturing company called Turners. · For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.