填空题Lecture Notes When doing business over the telephone，you have to pay special a~ention to the listening and speaking skills． Tip 1．Raise your(16)______and smile as you speak； Reason：You don't have the advantage of talking with them in person． Effect：Giving your voice a(17)______ making you sound cheerful． Although the customers cannot see your smile，they can feel the(18)______through your voice． Tip 2．Remember and use the customers'names； Reason：People love their names and love to hear their names． Effect:Making the service more(19)______and(20)______． Dos：Listen closely to catch the name/make a(21)______/write it down． Don'ts：Only be concerned about impressing them or how to(22)______to them
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填空题Profits increased dramatically in March and May.
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填空题·Lookatthetablebelow.Itshowsthetrendsintotalunemployedfrom1999to2006.·Whichyeardoeseachsentence(11-15)describe?·Foreachsentence,markthecorrectletter(A-H)onyourAnswerSheet.·Donotuseanylettermorethanonce.
填空题· Look at the list below. It shows the contents of a Web.·
For questions 6-10, decide which part (A-H) each person on the opposite
page should visit.· For each question, mark the correct letter (A-H)on
your Answer Sheet.· Do not use any letter more than once.
{{B}}CONTENTS{{/B}}A HomeB BusinessC
WorldD PeopleE Finance & EconomyF
Markets & DataG Science & TechnologyH Books
& Arts
填空题 · For each question 9-15, fill in the missing information in
the numbered spaces, using a word, numbers or letters. · You
will hear the conversation twice.
Telephone message
To:
Ms. {{U}}{{U}} 1 {{/U}}{{/U}}director of
{{U}}{{U}} 2 {{/U}}{{/U}}
From:
Sam Burton from {{U}}{{U}} 3 {{/U}}{{/U}}
Message:
The call is to confirm the meeting {{U}}{{U}} 4 {{/U}}{{/U}}
Please return the call before {{U}}{{U}} 5 {{/U}}{{/U}}
Tel:
{{U}}{{U}} 6 {{/U}}{{/U}}extension
{{U}}{{U}} 7 {{/U}}{{/U}}
Messagetaken by:
Jenny
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填空题· Look at the chart below. It shows a restaurant's income, total expenditure
and advertising costs during an eight-month period.· Which month does each
sentence (11-15) describe'?· For each sentence, mark one letter (A-H) on
your Answer Sheet.· Do not use any letter more than once.
填空题{{B}}Questions11-15{{/B}}·Lookatthechartbelow．Itshowstheaveragesharepricesofeachmonthofthreecompaniesduringaneight-monthperiod．·Whichmonthdoeseachsentence(11-15)belowthechartdescribe?·Foreachsentence，markoneletter(A-H)onyourAnswerSheet．·Donotuseanylettermorethanonce．
填空题Fashion House International Sales Conference 2002 Conference ProgrammeSaturday9.00 Session 1: Talk by the Managing Director about (16) ..................10.30 Coffee11.00 Session 2: (17) ..................12.30 Lunch Free time19.00 Meet in the (18) ..................Sunday9.00 Session 1: (19) ..................10.30 Coffee11.00 Session 2: (20) ..................12.30 (21) .................. (lunch)14.00 Final session: Talk by guest speaker Susan James on (22) ..................17.00 Coach to the airport
填空题·Look at the notes about online booking of Australian Airlines.·Some
information is missing.·You will hear part of a presentation by the officer
from Australian Airlines.·For each question 16-22, fill in the missing
information in the numbered space using one or two words.·You will hear the
presentation twice.
{{B}}Online
Booking{{/B}}E-ticketsavailable with
(16) airlines or ______bring
(17) ______enable customers to go to (18)
many ______decrease chances of
(19) ______enable travelers to book in
the (20) airline's
______ book competitive
(21) ______offer many
(22) ______
填空题· Look at the notes below.· You will hear about a manager giving a
secretary some information about a quotation.· For each question (9 -15),
fill in the missing information in the numbered space, using a word, numbers or
letters.· You will hear the conversation twice.
{{B}}
GLORY TRADE CO. ,
LTD.
Quotation
for Service Contract{{/B}}Customer name: (9) ______ InternationalQuotation
reference: (10) ______ Number of machines: (11) ______ in packing department
ChargesAnnual service: (12) ______ (including tax)Emergency
workCall-out charge: (13)￡ ______ New waiting time for call-out: (14)
______ hoursPayment terms: (15) ______ days
填空题· Look at the notes below.· Some information is
missing.· You will hear about a car purchase on the phone.·
For each question 9-15, fill in the missing information in the numbered
space using a word, numbers or letters.· You will hear the
conversation twice.
{{B}}D& K Car Dearler{{/B}}Car PurchaseBUYER:
(9) Thomas ______MODEL:
(10) TOYOYA ______QUANTITY:
(11) ______TOTAL PRICE:
(12) $ ______GUARANTEE:
(13) ______ yearsDELIVER TIME: (14)
next ______CONTACT NUMBER: (15) 9345 ______
填空题· Look at the notes about multinational corporations.· Some
information is missing.· You will hear part of a presentation by the
consultant of an international investment company.· For each question
16-22, fill in the missing information in the numbered space using one or two
words.· You will hear the presentation twice.
{{B}}Multinational Corporations{{/B}}An
MNC has
(16) ______ overseasPlants built up with
(17) supporting ______World market developed due to (18)
______ in home marketMajor decisions made by
(19) central ______Large MNCs get
(20) ______Advantages:
(21) create ______
(22) contribute to ______ or creation
填空题 Car Purchase BUYER Thomas (9) MODEL TOYOTA (10) QUANTITY (11) TOTAL PRICE $ (12) GUARANTEE (13) years DELIVER TIME Next (14) CONTACT NUMBER 135 (15) Car Purchase BUYER Thomas (9) MODEL TOYOTA (10) QUANTITY (11) TOTAL PRICE $ (12) GUARANTEE (13) years DELIVER TIME Next (14) CONTACT NUMBER 135 (15)
填空题Where should you go if you want to talk for a few minutes to a friend in another town?
填空题·Look at the notes below.·Some information is missing.·You will hear
a man complaining.·For each question 9-15, fill in the missing information
in the numbered space using a word, numbers or letters.·You will hear the
conversation twice.
{{B}}Customer Relations{{/B}}{{I}}Customer's Complaints{{/I}}{{B}}ITEM
COMPLAINED:{{/B}} (9)
_____________________ drive{{B}}MODEL:{{/B}}
(10) Dimension
________________{{B}}TIME OF PURCHASE:{{/B}}
(11) ______________________ May{{B}}PRICE:{{/B}}
(12) ＄________________________{{B}}REFERENCE NUMBER:{{/B}}
(13)
__________________________{{B}}CUSTOMER'S NAME:{{/B}}
(14) ___________________ Philip{{B}}CONTACT
NUMBER: {{/B}} (15) 517
______________________
填空题{{B}}·Lookatthenotesaboutthelaunchofanewclothingcompany.·Someinformationismissing.·Youwillhearpartofawelcomingtalkbythecompany'sManagingDirector.·Foreachquestion(16-22),fillinthemissinginformationinthenumberedspaceusingoneortwowords.·Afteryouhavelistenedonce,replaytherecording.{{/B}}
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