填空题· Read the memo and the letter below.· Complete the customer complaint form on the opposite page.· Write a word or phrase (in CAPITAL LETTERS ) or number on lines 41-45 on your Answer Sheet. {{B}}Memorandum{{/B}}{{U}}Date: 11 Feb., 2004 Subject: Order No. 256{{/U}}{{U}}From: Sales Supervisor To: Amy, trainee{{/U}}We made a mistake with the order of Court Hotel.Please flu in the customer complaint form and pass it to Maggie Manning and ask her to deliver the juice next week.{{B}}Court Hotel{{/B}}Chilcompton, Bath, BA3 4SA, UKSlembrouck BVBAVioletstraat 187B-1000 BrusselsBelgium 2 Feb. , 2004Dear Sir/Madam,{{U}}Order No. 256{{/U}}We have just received the above order.Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000 bottles of orange juice ordered. We need the juice for a wedding party in two weeks' time.Please deliver the juice that we ordered as soon as possible. You can collect the shampoo at the same time.Yours faithfully,{{B}}Sales Department{{/B}}Customer Complaint FormCUSTOMER (41) ______ Chilcompton, Bath, BA3 4SA, UKPRODUCT NO. (42) ______ProblemPRODUCTS ORDERED (43) ______PRODUCTS DELIVERED (44) ______Action tokenSOLUTION (45) ______

填空题Where should you go to find out time of the trains?

填空题MEMO To: All Staff From: Eunice Lane Date: 15 June 2009 Subject: Staff Training Programme Two choices are available for the Staff Training Programme this year. Course A is designed for the new staff and Course B for those who want a refresher course. And they will be held in Conference Room A and B respectively. These two coures are offered in lecture form (in the morning) and workshop form ( in the afternoon). Pleases book a place at least two days in advance. To: Ella, Finance From: Daniel, Sales Date: 20 June 2009 Subject: Training course Ella, I find it's time to update my skills in working. The staff training programme will start in three days, but I can't come back until the day after tomorrow. I prefer listening to a trainer and take notes. Could you please book a place for me? Thank you. Course Booking Form NAME: (41) DEPARTMENT: (42) PREFERRED COURSE: (43) PREFERRED FORM: (44) DATE: (45)

填空题At first computer sales rose sharply, but then fell gradually for the rest of the period.

填空题· Look at the notes about the career of Harry Robbins.· Some information is missing.· You will hear a presentation given by Harry Robbins at an interview.· For each question (16--22), fill in the missing information in the numbered space using one or two words.· You will hear the recording twice. {{B}} INTERVIEW NOTES{{/B}} Current position: (16) ________ Company's main product: (17) ________ Company name: (18) ________ Subjects studied at university: (19) ________ Previous job: (20) ________ Languages spoken other than English: (21) ________ and ________ Can start working in: (22) ________

填空题● Look at the notes below. ● Some information is missing. ● You will hear a conversation about ordering something. ● For each question 16-22, fill in the missing information in the numbered space using one or two words. ● After you have listened once, replay the recording. {{B}} Order Form{{/B}} Customer details Name: (16) ................ Company: Great wall (17) ................ company Address: (18) ................ Road, Hong Kong. Fax: (19) ................ Order details (20) ................ Item: (21) ................ Amount: (22) ................

填空题In Uruguay, {{U}}where{{/U}} Alejandro is from, houses and apartments are traditionally bought {{U}}in cash{{/U}}, in US dollars, and represent the pinnacle of financial success and security in {{U}}an economy{{/U}} that has been {{U}}riddled with{{/U}} booms, busts, devaluations and inflation. A. where B. in cash C. an economy D. riddled with

填空题Talking About Business-Bargaining for a Better Price Company Name (that offers the price) Fraser Projector 9. ______ Corporation Con-party Name (that is to bargain for a better price) S.C. Johnson ＆ Son Corporation Position of Ms. Jennings 10. ______ Marketing Position of Mr. Markinson 11. ______ Manager Price offer 12. $ ______ for each projector Price bargained for 13. $ ______ for each projector Solution 14. Talk to the ______ Reply date 15. ______.

填空题Which department conducts job interviews?

填空题Profits rose sharply in April but dropped again in May.

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填空题Car sales fell sharply following a peak in June.

填空题· Read the tax and note below.· Complete the note to Mary Brown.· Write a word, phrase or number in spaces 41-45 on your Answer Sheet. {{B}}To: Susan Green Sunny Clothing Co.From: Jack Bloom Cite Bank Customer ServicesDate: 12 October 2006{{/B}}Hello Susan, Here's the information you need about using your computer for PC banking. Using your PC shouldn't be a problem as you can even use the software on old computers. Anyway, what you need is a Dell compatible PC with 486XP processor or higher. We recommend you to use a computer with at 4MB of RAM. You'll also need Windows software, version 3.0 or higher. Finally, you'll need a fast modem. I hope that answers all your questions. If you need any more help, give ale a call.RegardsJackAlex Mary in accounts wants to know whether her computer is OK for PC banking. Here's a fax I received from the bank. Could you send her a note with the information she needs?ThanksSusan{{B}}To: Mary Brown in (41) ______From: Alex Syllabus{{/B}}(42) ______ contacted us with tile information you wanted about PC banking.Here are the requirements:Processor (43) ______RAM (44) ______Software (45) ______

填空题·Lookatthechartsbelow.TheyshowthesalesofcarsindifferentshopsduringMay,JuneandJuly.·Whichchartdoeseachsentence(11-15)describe?·Foreachsentence,markthecorrectletter(A-H)onyourAnswerSheet.·Donetuseanylettermorethanonce.

填空题There was hardly any change in the sales throughout the period except for a slight rise on 1999.

填空题 {{B}}Questions 9-15{{/B}} ·Look at the notes below． · Some information is missing． · You will hear a customer calling Millennium Company about placing an order． · For each question 9-15，fill in the missing information in the numbered space using a word，numbers or letters． · You will hear the telephone conversation twice． Memo Number of the units (9)____________desk units． Give an estimate，including merchandise，(10)____________，shipping，duty， taxes，and(11)____________． Caller'S Address No.(12)____________．Forest Street，Hamilton (13)____________． Caller'S Tel (14)____________． Caller'S Email (15)____________@hotmail．com． Send the estimate by email by 5：30 pm!!!

填空题intransigence A. Tom remained ______ in this issue, making it even more difficult for his counterpart. B. His ______ will not help settle this problem, but all his colleagues cannot persuade him to change his mind.

填空题 UK DESIGN AWARD -- NOTES ON WINNING DESIGNERFirst worked in a (16) ______1990: became senior manager of a (17) ______ chainCountry where the first successful exhibition was held: (18) ______2004: Awarded Conrad Prize for the (19) _______ programWould like to thank his (20) _______Recent Developments:Won a contract with a Swedish firm to design a new range of (21) ______New partner called: (22) ______

填空题MEMORANDUMThorpeCollegeTo:JanPartridgeFrom:LeoNorrisDate:November18thSubject:FactoryvisitJan-Couldyoubooktheearliestpossiblevisit,please?We'vegot15onthemanagementcoursenextterm,andofcourseeitheryouorIwillhavetogotoo.Rememberthatwe'vegotaguestspeakeronFeb20th,sothat'sout.AsI'monholidaysoon,they'dbettersendinformationtoyou.TheinvoiceshouldcometotheCourseSecretarybeforeitgoestoAccounts.HELMSLEYEDUCATIONALTOURSBookingformOrganisationrequestingtour:(41)______Dateoftour:(42)______Totalnumberofpeople:(43)______Fullnameofcontactperson:(44)______Invoicetobesentto:(45)______