单选题SPORTSMAN TMASTERPakistan-based manufacturer of sports items wishing to do business in Europe is looking for importers.TEL: 85 655 7320Sportsman wants toA. sell its products abroad.B. import products into Pakistan.C. manufacture in Europ

单选题WhichhoteldoesGraham'scolleaguerecommend?

单选题MEMO To: Peter From: Tom The publicity leaflets for the new model will not be book from the printers until Friday 11 July. A．We might have the leaflets before 11 July. B．We won't have the leaflets before 11 July. C．We are sure to have the leaflets before 11 July.

单选题Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competition．It"s one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can"t afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible． If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that"s the case．do your best to offer a moderate，appealing alternative． Ask your customers to rate your service on a regular basis．This can be done via a short questionnaire included with every product sold or mailed to key clients．Keep the questionnaire short so that it is not a burden for customers to complete．Always let customers know the purpose of the survey is to serve them better．If they fill out thesurvey and have no problems，it is a reminder of what good service you offer．If issues do arise，they can be addressed． You must be flexible when it comes to your customers and clients．This means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself． Flexibility can also mean getting information for your client，even though it may not be in your area of expertise．Say，for example，you"re catering a wedding and your client needs information on Irish wedding customs．It"s just as easy to make a call to your local library and fax the information to your client as it is to say‘I don"t know anything about that．’And making that extra effort will ultimately pay off with a very satisfied customer． Make your customers believe they are important to you by always appearing to go the extra mile．Build a little cushion into a deadline and deliver early．

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单选题These cases show that officials can commit almost any criminal offence or break any rule and get away with ______ when other employees would get the sack. A. a slap on the wrist B. a knock on the heart C. a pat on the shoulder D. a punch in the eye

单选题Please inform the supervisor if this photocopier runs out of ink. The supervisorA. needs to know if there is no ink in the photocopier.B. should repair the photocopier if it prints badly.C. will tell you how to repair the photocopier without ink.

单选题There was tremendous excitement in the streets and the shouting didn't ______ till after midnight. A. die away B. die down C. die off D. die out

单选题WhydidTomwanttoreducetheworkforce?

单选题Imtex called—their order isn"t due until next month, but they"d like to pick samples up earlier if possible. Imtex wants to

单选题Many of these extinction survivors seemed to share a common ______: They were all small. A. trail B. trait C. trace D. track

单选题The company's brand of mineral water has a ______ .

单选题We are carrying out market research in the western region from the 15th to the 19th.A. We have done the research in the western region.B. We haven't done the research in the western region yet.C. We have decided not to do research in the western region.

单选题 "What though I am a man of firmness and vigour, fortune is {{U}}mutable{{/U}} and either my enemies will do me or my friends." So muses narrator Thomas Cromwell in Hilary Mantel's thrilling new historical novel Bring Up the Bodies, the sequel to her Booker Prize-winning hit, Wolf Halt. That book, too, came through the eyes of Cromwell, close advisor to King Henry VIII and chief architect of his first divorce, from Katherine of Aragon, and later of his far bloodier separation from Anne Boleyn. In Mantel's care, Cromwell is a sensitive storyteller, as conscious of his own motivations as he is of other's perceptions, accepting that history may paint him as more of a villain than a man of vigor. It is a prescient realization—Henry will later turn against Cromwell and order him executed for treason—but in the world of Bring Up the Bodies, he is still at the height of his powers, shaping the destiny of the king and the women who buzz around the monarch like hungry flies. Before Wolf Hall was published, those who followed the bloody Tudor saga could muster little sympathy for Cromwell. He was, after all, the mastermind behind the dissolution of the Catholic church in England and the gory death of Henry's second queen, all to satiate Henry's carnal desires and hot pursuit of a male heir. It was Henry who wanted out, but it was Cromwell who found the way. Mantel brilliantly manages to find the humanity in his story; beyond power-grabbing and a killer instinct lies a man of deep complexity and reason, trying to do the best for his sovereign and his family at the same time. Bring Up the Bodies continues from where Wolf Hall ended; Henry has married the wily, mysterious Anne Boleyn, who has given birth to baby Elizabeth, but no male child. As he has no way of knowing that his daughter will go on to become one of the great English monarchs, Henry is in despair. He is also infatuated, with the young Jane Seymour, a fair girl of gentle breeding who serves as Anne's lady-in-waiting and first flirts with Henry during his visit to her family's home at Wolf Hall. Once besotted, the impetuous king wastes no time in making his desires known to his advisors, and it is up to Cromwell to concoct a clever plan to overthrow Anne. Cromwell and his cronies devise a way to accuse Anne of adultery and high treason; where she was once the most powerful woman m England, "she is tainted now," Cromwell remarks. "She is dead meat." Anne's fate is an old and familiar tale, but in Mantel's hands, the tragedy of the Boleyn girl becomes something new. Mantel flushes out the ambiguities, the dark corners of doubt where Cromwell questions his own actions. In his world, nothing is clear, nothing is certain. When Katherine, Henry's former bride, finally dies after years of being shoved aside, Cromwell realizes how very close England came to war and ruin on her account. "How close we hold our enemies[" he muses. "They are our families, our other selves."

单选题He said he firmly expected the following Monday would bring the ______ down on his crime. A. curtain B. show C. verdict D. screen

单选题· Read the extract below about customs procedure.· Choose the correct word to fill each gap, from A, B, or C on the opposite page.· For each question 29-40, mark one letter (A, B or C) on your Answer Sheet. {{B}}Customs Procedure{{/B}} All goods to be imported whether or not subject{{U}} (29) {{/U}}import duties must be declared to the Customs in{{U}} (30) {{/U}}on prescribed forms (Customs Form No. 1). All declaration{{U}} (31) {{/U}}indicate a full and true account{{U}} (32) {{/U}}the number and description of packages, as well as the description, value, weight and measure of quantity of{{U}} (33) {{/U}}such goods. The goods shall be examined by proper customs officers as and{{U}} (34) {{/U}}necessary. All goods imported{{U}} (35) {{/U}}Malaysia shall, {{U}}(36) {{/U}}first arrival of landing, be deposited by the importer{{U}} (37) {{/U}}his agent in a customs or licensed warehouse or in a warehouse approved{{U}} (38) {{/U}}the Director General of Customs. Goods deposited in a Customs warehouse are required to be declared{{U}} (39) {{/U}}the stipulated period. The question of whether or not these goods are dutiable is decided by the Director General of Customs based{{U}} (40) {{/U}}Section 22 of the Customs Act, 1967.

单选题What is the percentage of the increase in the new orders that has been agreed upon?

单选题Such payback means, by definition, that while we once could float a lifestyle that cost, say, 120% of what we earned, now we shall have to do with lifestyle that costs, say, 80% of our income, ______. A. with the rest go to pay down what we owe B. with rest goes to pay down what we owe C. with the rest going to pay down what we owe D. the rest going to pay down what we owe

单选题BPART ONE/B· For questions 1-8 you will hear eight short recordings.· For each question, mark one letter (A, B or C) for the correct answer.