单选题They say ______ people put walls up, not because they want to block people out, but because they want to see who cares enough to knock them down. A. sometime B. sometimes C. some time D. some times

单选题Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competition．It's one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can't afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible． If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that's the case．do your best to offer a moderate，appealing alternative． Ask your customers to rate your service on a regular basis．This can be done via a short questionnaire included with every product sold or mailed to key clients．Keep the questionnaire short so that it is not a burden for customers to complete．Always let customers know the purpose of the survey is to serve them better．If they fill out thesurvey and have no problems，it is a reminder of what good service you offer．If issues do arise，they can be addressed． You must be flexible when it comes to your customers and clients．This means doing a project for a client in a pinch，having an early morning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself． Flexibility can also mean getting information for your client，even though it may not be in your area of expertise．Say，for example，you're catering a wedding and your client needs information on Irish wedding customs．It's just as easy to make a call to your local library and fax the information to your client as it is to say‘I don't know anything about that．’And making that extra effort will ultimately pay off with a very satisfied customer． Make your customers believe they are important to you by always appearing to go the extra mile．Build a little cushion into a deadline and deliver early．

单选题· You will hear a conversation.· For each question 23-30, mark one letter (A, B or C) for the correct answer.· After you have listened once, replay the recording.

单选题Customs Procedure All goods to be imported whether or not subject (29) import duties must be declared to the Customs in (30) on prescribed forms (Customs Form No. 1). All declaration (31) indicate a full and true account (32) the number and description of packages, as well as the description, value, weight and measure of quantity of (33) such goods. The goods shall be examined by proper customs officers as and (34) necessary. All goods imported (35) Malaysia shall, (36) first arrival of landing, be deposited by the importer (37) his agent in a customs or licensed warehouse or in a warehouse approved (38) the Director General of Customs. Goods deposited in a Customs warehouse are required to be declared (39) the stipulated period. The question of whether or not these goods are dutiable is decided by the Director General of Customs based (40) Section 22 of the Customs Act, 1967.

单选题Problems in doing international tradeWhen companies do business overseas, they come in contact with people from different cultures. These individuals often speak a different language and have their own particular custom and manners. These differences can create problems. For example, in France, business meetings begin promptly at the designated time and everyone is expected to be there. Foreign business people who are tardy are often left outside to be kept waiting as a means of letting them know the importance of promptness. Unless one is aware of such expected behaviors he may end up insulting the people with whom he hopes to establish trade relations.A second traditional problem is that of monetary conversions. For example, if a transaction is conducted with Russia, payment may be made in rubles. Of course, this currency is of little value to the American firm. It is, therefore, necessary to convert the foreign currency to American dollars. How much are these Russian rubles worth in terms of dollars? This conversion rate is determined by every market, where the currencies of countries are bought and sold. Thus there is an established rate, although it will often fluctuate from day to day. For example, the ruble may be worth 0.75 on Monday and 0.72 on Tuesday because of an announced wheat shortage in Russia. In addition, there is the dilemma associated with converting at 0.72. Some financial institutions may be unwilling to pay this price, feeling that the ruble will sink much lower over the next week. As a result, conversion may finally come at 0.69. These "losses" must be accepted by the company as one of the costs of doing business overseas.A third unique problem is trade barriers. For one reason or another, all countries impose trade barriers on certain goods crossing their borders. Some trade barriers are directly related to exports. For example, the United States permits strategic military material to be shipped abroad only after government permission has been obtained. Most trade barriers, however, are designed to restrict imports. Two of the most common import barriers are quotas and tariffs.

单选题WhenwillMrBlackmancome?

单选题Mr.Smithbelievedthathispromotioncame

单选题{{B}} Questions 16-22{{/B}} · Read the following passage. · Are the sentences (16-22) “Right” or “Wrong”? If there isn't enough information to answer “Right” or “Wrong”, choose “Doesn't say”. · For each sentence, mark one letter (A, B or C) on your Answer sheet. {{B}} The Inspiron and the Others{{/B}} DELL INSPIRON notebooks are designed for small businesses which demand better performance and more advanced technology at lower prices. The Inspiron is not as expensive as other notebooks, and it is smaller and lighter. The advanced design of the Inspiron makes it easy to upgrade. This same design makes it more reliable than other notebooks. Dell's low price includes higher quality service and support. And we promise faster delivery of your new computer, usually within 6 to 10 days after receiving your order. For a better notebook, buy Dell.

单选题Motorway technology improves flow of rush hour traffic.A. There are fewer accidents during rush hour.B. There is less traffic during rush hour.C. There ate fewer traffic jams during rush hour.

单选题Mr. Smith called -- He's unavailable for the meeting tomorrow.Mr. Smith will

单选题All successful applicants will be contracted for 7 months working abroad.A. New recruits will sign a contract to work 7 months abroad.B. Applicants will be arranged to work 7 months abroad.C. All applicants will have to work 7 months abroa

单选题Tuned In I was lucky enough to be given a preview copy of a great new book by Craig Stull, Phil Myers, and David Meerman Scott called Tuned In. I got the preview, but it is being published today. The authors tell so many great stories that illustrate their big point, which is that you need to be willing to listen to what's going on around you to really produce a business breakthrough. I am a big fan of David's, so I recognized David's voice in places throughout the book, especially when it explains how to detect the difference between tuned-in and tuned-out marketing. But I also recognize the voices of Craig and Phil, because I am a certified product manager from their company, Pragmatic Marketing. So when the book differentiates between listening to your customers and listening to your overall market, I hear them. When they tell you that you need to get out and talk to people to identify the ideas that are the same as yours, I remember hearing in class: ' Nothing good ever happens in the office. ' So, nothing this book said really surprised me. And that's the real genius of the book. So often, a really great book says something that seems completely obvious — right after you hear it. This book is one of those. Well of course you need to talk to your whole market and not just your existing customers. In my last book, I tried to help people take these approaches in Internet marketing. This book has a bigger agenda, where the authors help you see how to succeed in all the parts of an offering, from product development to marketing. Zipcar is just one of dozens of stories that bring the Tuned In principles to life. If you've ever wondered why your company is made stupid in its strategy, and why it kills every successful product idea before it ever sees the light of day, read this book. It will challenge you to transform your company or leave it.

单选题WhatqualitiesdidJohnWarnockandChuckGeschekappreciateinBruceChizen?

单选题 Starting in 2002, the {{U}} {{U}} 1 {{/U}} {{/U}}for the world cup in the South American group would follow a new system. Instead of dividing the countries in groups, all countries would now play in a {{U}} {{U}} 2 {{/U}} {{/U}}system, after which the top four would be automatically qualified {{U}} {{U}} 3 {{/U}} {{/U}}the cup, and the fifth would face a play-off with a country from Oceania. When the groups were drawn, Brazil seemed to have been lucky; Brazil's {{U}} {{U}} 4 {{/U}} {{/U}}would be Turkey, China and Costa Rica. Argentina had to face England, Sweden and Nigeria. At the end, it {{U}} {{U}} 5 {{/U}} {{/U}}that Argentina didn't go past the first stage in the cup and Turkey finished the {{U}} {{U}} 6 {{/U}} {{/U}}in third place, showing that indeed Brazil's group was the strongest of all. The Brazilian team was much concerned to play against England who had {{U}} {{U}} 7 {{/U}} {{/U}}the group of death, beating Argentina and Sweden, and had easily won strong Denmark {{U}} {{U}} 8 {{/U}} {{/U}}3-0. The winner of Brazil x England would play against the winner of Turkey x Senegal, indicating a high possibility of reaching the {{U}} {{U}} 9 {{/U}} {{/U}}. It was a nervous match. The semifinal was against Turkey, which Brazil had won only because of a {{U}} {{U}} 10 {{/U}} {{/U}}mistake. Again, this match was difficult, with the Brazilian {{U}} {{U}} 11 {{/U}} {{/U}}with a goal by Ronaldo, early in the second hale At last, for the first time in history, the two countries with best performance in World Cups, Brazil and Germany, would play against each other. Despite the mutual respect, Brazilians felt they were {{U}} {{U}} 12 {{/U}} {{/U}}the title. Brazil would start with Ronaldo, Ronaldinho, Rivaldo, Roberto Carlos, Denílson, all {{U}} {{U}} 13 {{/U}} {{/U}}scoring a goal and deciding the match in a moment, {{U}} {{U}} 14 {{/U}} {{/U}}Germany's main star was the goalkeeper Oliver Khan (who was elected by the FIFA Comission as the best player of the tournament). Many people recalled, however, that Brazil was favourite against France in 1998, but ended up {{U}} {{U}} 15 {{/U}} {{/U}}by 3-0. The Brazilian victory by 2-0, two goals by Ronaldo in the second half, was not a surprise, but the referee's final whistle was a {{U}} {{U}} 16 {{/U}} {{/U}}. Brazil, which was the only four times world champion, was now an even more {{U}} {{U}} 17 {{/U}} {{/U}}five times world cup champion. On the other hand, some countries show progress. Japan, who was coached by Brazilian ex-player Zico, and has been contracting Brazilian coaches and players for nearly a decade, is showing continuous progress in cups and Olympics. South Korea, the other {{U}} {{U}} 18 {{/U}} {{/U}}country, reached the semi-finals. The greatest surprise was, possibly, the USA team; contradicting all {{U}} {{U}} 19 {{/U}} {{/U}}, the USA team reached the quarter-finals, and only by very little {{U}} {{U}} 20 {{/U}} {{/U}}to Germany.

单选题A.Ofthesalesdollar,morethan7%goestoAdministration.B.TaxesandSellingExpensemakeup26%.C.ComparedwithProfit,lessgoestoMaterials.

单选题Whichchartiscorrect?(X-DigitalWatches,Y-QuartzAnalogWatches,Z-MechanicalWatches)

单选题Problems in doing international trade When companies do business overseas, they come in contact with people from different cultures. These individuals often speak a different language and have their own particular custom and manners. These differences can create problems. For example, in France, business meetings begin promptly at the designated time and everyone is expected to be there. Foreign business people who are tardy are often left outside to be kept waiting as a means of letting them know the importance of promptness. Unless one is aware of such expected behaviors he may end up insulting the people with whom he hopes to establish trade relations. A second traditional problem is that of monetary conversions. For example, if a transaction is conducted with Russia, payment may be made in rubles. Of course, this currency is of little value to the American firm. It is, therefore, necessary to convert the foreign currency to American dollars How much are these Russian rubles worth in terms of dollars? This conversion rate is determined by every market, where the currencies of countries are bought and sold. Thus there is an established rate, although it will often fluctuate from day to day. For example, the ruble may be worth 0.75 on Monday and 0.72 on Tuesday because of an announced wheat shortage in Russia. In addition, there is the dilemma associated with converting at 0.72. Some financial institutions may be unwilling to pay this price, feeling that the ruble will sink much lower over the next week. As a result, conversion ma finally come at 0.69. These "losses" must be accepted by the company as one of the costs of doing business overseas. A third unique problem is trade barriers. For one reason or another, all countries impose trade barriers on certain goods crossing their borders. Some trade barriers are directly related to exports. For example, the United States permits strategic military material to be shipped abroad only after government permission has been obtained. Most trade barriers, however, are designed to restrict imports. Two of the most common import barriers are quotas and tariffs.

单选题Too Many Cars? Everyone agrees that there are simply too many cars on the read but who will be the first to stop using theirs? Although everyone hates being stuck in traffic, no-one sees their cars as part of the growing problem. However, with traffic growth of up to 84 per cent expected by 2031 and the ever-increasing cost of accidents and delays already at ＄160bn in Europe, there is a growing need to change our 'car culture' and develop alternative forms of transport as quickly as possible. One answer is to make cars more expansive by increasing taxes on patrol. However, tax increases will affect the people who live in the country more than city drivers and do little to reduce inner city traffic. The Government is also looking at pay-as-you-drive schemes on motorways but this will push cars on to smaller 'free' roads, which will make the problem worse.A successful transport policy is not just a question of making the car tee expensive but of offering car drivers a real alternative. Many motorists dislike driving to work but say public transport services are too slew, offer poor quality and are far too expansive. If new transport policies are to succeed, public transport needs to be quick, reliable and affordable. Transport planners are also developing ways of managing the existing road network more efficiently. New technology such as smart cards and electronic monitoring of roads will lead to a more efficient use of transport systems. However, technology will not reduce the number of cars on the road or solve the real problem of how to persuade car drivers to leave their beloved cars at home more often.