问答题A What is important when...? Attending a business meeting · Good preparation · Content of a meeting · · B What is important when...? Choosing a training programme · Content · Trainer · · C What is important when...? Recruiting staff · Recruitment Agencies · A package of beneficial policies · ·

问答题PART ONE· You are a manager at an auditors called Golding & Co. Your company has just merged with a competitor to become Mason Golding. You have been asked to inform staff of the change of name.· Write a memo of 40-50 words: · informing staff of the new name · telling them when to start using the new name · asking staff to use only the new name after that time.

问答题· You are taking your annual holiday at the beginning of next month and you will be out of the office for three weeks. · Write a memo of 30～40 words to your secretary, telling him/her: · When you are going on holiday and for how long. · What should happen to your mail. · What he/she should do in case of an emergency. · Write on your Answer Sheet.

问答题A: What is important when...? Entertaining clients ·Types of activities ·Costs of entertainment · · B: What is important when...? Dealing with complaints from clients ·Offering an apology ·Suggesting a solution to the problem · · C: What is important when...? Making a presentation ·Good organisation of information ·Language competence · ·

问答题You'll hear three short conversations. Answer these questions about each conversation. 1.How well do the people know each other? 2.What problem does each person have? 3.What advice does the other person give? 4.Does the other person accept the advice given?

问答题A. What is important when...? Choosing transport for a business trip aboard ·Cost ·Speed · · B. What is important when...? Selecting delivery service ·Relability ·Speed · · C. What is important when...? Increasing the sales of a product ·Advertising ·Bonus for sales staff · ·

问答题发展战略 What is important when...? Arraying scheme of development ● Introducing the status quo of your company ● Analysing the financial status ● ●

问答题They always deliver the goods promptly, I believe. Well, no, actually ______

问答题If you go to live in another country it can take a long time get / getting / to get used to the way of life.

问答题{{B}}Parttwo{{/B}}{{B}}·Lookatthechartbelow.Itshowsthesales,productionandstocklevelsofacomputermanufacturingcompanyoveraneight-monthperiod.·Usingtheinformationfromthebarchart,writeashortreportdescribingallthechangesthattookplaceduringtheeightmonths.·Write120—140wordsontheseparateanswerpaperprovided.{{/B}}

问答题{{B}}PART TWO{{/B}} · You are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. You have been asked to write a reply to explain why your company can not repair the cassette player. · Read the letter below, on which the employee has written his notes. · Then, using all these handwritten notes, write your reply. · Write 120-140 words on the separate answer paper. 35 Dorse Road London W6 September 12,1997 Mr. D. Mason Radio World 6 Adelaide Park London W6 Dear Mr Mason, Re: Repair of Tashita Cassette Player You returned our cassette player to us on 5th September, after having it(Sorry! Technician off sick)in your shop for over a month, saying that you could not repair the following faults: 1. A problem with the volume control. (needs replacing; part not available) 2. Difficulty operating the on/off switch. (Possible to replace, but very expensive) I was very surprised to hear this, because the equipment is not all that (Manufactured in 1985) old. Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this(out of business since 1990) matter with the manufacturers. Yours sincerely, Paul Johnson

问答题How to Face the Problem of Face and Gender in China When it comes to doing business in China, "respect for people's feelings is paramount—this sensitivity that needs to be taken in respect to people's 'face', " Tom Doctoroff of J. Walter Thompson advertising said. "Face—a cliché, but it's so true—is the currency of advancement," he said. "It's like a social bank account. You spend it and you save it and you invest. And when you take away somebody's face you take away someone's fundamental sense of security." "You make someone lose face if you make them feel that they've given a wrong or silly answer" in a meeting, Mr. Doctoroff said." you need to take whatever people are saying, whether it's a creative idea or a strategy idea, and you need to find that kernel of wisdom in there. Usually there is something that is relevant. And they need to build on that. "If you end up with a Charlie Brown situation, with the entire class ha-ha-ing, that's a disaster, and people will loathe you for it." Christine Lu, chief executive of Affinity China, a luxury venture group, said, "If you understand that dealing with people in China is all about face—giving face, getting face, saving face and not letting that person lose face—then you're all covered." And when it comes to Westerners, there is a historic aspect to the Chinese concern about face, said Saul Gitlin of Kang ＄ Lee Advertising. "Because of China's history of exploitation by foreign countries who colonized China or raided China for business purposes, particularly in the business sphere, Chinese do not want to be seen culturally as having been 'had' by Western businesspeople," he said. "That may sound fairly intuitive, but it is related to the very recent 200-year history in China, up through the middle part of last century, when Western businesspeople clearly had the upper hand commercially and politically in China, " he explained Today, there is a fierce concern that China must." never go back to that inferior position during that dynastic and imperial period, when China was exploited by imperialist Western powers." So, "it's very important for Western businesspeople to show respect." Speaking of gender problem in China, "The well-known Mao statement that 'women hold up half the sky' really is quoted in China," said Laurie Underwood of China Europe International Business School in Shanghai. "It is a fact that the Communist system created an equal playing field for men and women, much more so than elsewhere in Asia and even more equal than in the United States." Working mothers are the norm in China, she said, "In fact, there is huge pressure on mothers to go back to work in order to help the extended family. It is expected that the grandparents will care for the child. And because each couple generally has only one child, this also allows working moms to focus more on work." As a result, "there is no stigma attached to working for a female boss and women are very much respected in business," Ms. Underwood said. The difference between foreigner and Chinese is much more important in Chinese business culture than the difference between men and women. In Hong Kong and Shanghai, many businesses are Chinese branches of large multinational companies, so their view of women in the workplace already is different from the norm. "For a multinational, even if it's infused with the local culture, it's an international company, and that's often now reflected in the management style," said Ms. Lu of Affinity China. "Chances are your boss, whether he's a foreigner or a returnee, somebody who's lived and worked abroad or studied abroad—he's internationalized in the way he thinks. So then it's more of a level playing field." Throughout China, a woman's position within her company is respected, said Cynthia Lett, the roundel" and chief executive of The Let| Group, a company that specializes in business-etiquette training. "If you present a woman as vice president of sales for your company and she goes over for an initial meeting with a delegation, she will be accepted for who she is and what position she holds. If she's the president of the company, all the better," Ms. Lett said. "Position is much more important than gender." Being an Asian-American woman working in China, Ms. Lu said, "can work for you or against you, depending on the type of personality you run across." "On the one hand, I have a face that is ethnically Chinese, so there's automatically a comfort level," she said. "And I did grow up in a very Chinese household, so I do have an understanding of Chinese culture." But "it can work against you sometimes in a different situation, where you're never fully Chinese," she adds. "You grew up in the US. You lived and worked in China for just a number of years, but your mentality and thought process and your entire foundation is really American. And that does come out too, sometimes, in business. But it's really hard to determine if it's a culture thing or a gender thing.

口语表达part 1 Conversation with interlocutor 　　What's your name? 　　Where are you from? 　　Are you work or a student? 　　What do you like your study? 　　What do you think of luxury products? 　　Do you think company should set high price on luxury products?

口语表达Discuss with your partner about functions of central banks? ? Banker to the government ? Banker to oversea central banks and international organizations ? Lender of test resort ? Responsibility for the bank note issue

口语表达part 3 Collaborative task 　　You are financial manager of a newly-established computer company. 　　You have been asked to to reduce telephone bill in the company . 　　Discuss the situation together, and decide: 　　*whether conpany should restrict the telephone number that the staff dail? 　　*what rules should you set?

口语表达A: WHAT IS IMPORTANT WHEN CHOOSING A FOREIGN UNIVERSITY? ? REPUTATION ? SCHOLARSHIP B: WHAT IS IMPORTANT WHEN CHOOSING A PLACE TO LIVE IN? ? BIG CITIES ? SMALL TOWNS C: WHAT IS IMPORTANT WHEN LOOKING FOR A JOB? ? SALARY ? OUTLOOK

口语表达A. WHAT ARE IMPORTANT FOR A COMFORTABLE WORKING ENVIRONEMNT? ? LIGHTING ? INDIVIDUAL WORKPLACE ? WASHROOM FACILITIES B. WHAT SKILLS A MANAGER SHOULD HAVE? ? ABUNDANT TECHNICAL SKILLS ? CONCEPTUAL SKILL ? HUMAN SKILLS C. WHAT ARE THE CHARACTERISTICS OF THE FOREIGN EXCHANGE MARKET? ? IT HAS BEEN GROWING AT RAPID PACE. ? IT NEVER SLEEPS. ? MOST TRANSACTIONS IN THE MARKET INVOLVED DOLLARS. ? IT IS AN INTEGRATION OF THE VARIOUS TRADING CENTERS.

口语表达Discuss with your partner about culture differences in leadership. ? job satisfaction ? working attitudes and performance

口语表达A. WHAT IS IMPORTANT WHEN COMPETING FOR A HIGHER POSITION? ? INTERPERSONAL RELATIONSHIP ? PROFESSIONAL ACHIEVEMENTS ? LEADERSHIP B. HOW TO DEAL WITH CONFLICTS WITH COLLEAGUES? ? TALK FRANKLY ? BE A GOOD LISTENER ? BE BROAD MINDED AND TOLERANT C. WHAT ARE THE FUNCTIONS OF THE FOREIGN EXCHANGE MARKET? ? THE FIRST IS TO CONVERT THE CURRENCY OF ONE COUNTRY INTO THAT OF ANOTHER COUNTRY. ? THE SECOND IS TO PROVIDE SOME INSURANCE AGAINST FOREIGN EXCHANGE RISK.

口语表达Discuss with your partner about functions of money. ? Media of exchange ? Store of value ? A unit of account ? Standard of deferred payment