填空题·You will hear another five recordings. ·For each recording, decide what the speaker is trying to do ·Write one letter (A-H) next to the number of the recording. ·Do not use any letter more than once. ·After you have listened once, replay the recordings. A．place an order B．make a complaint C．change an appointment D．give a warning E．explain a delay F．thank someone G．make an announcement H．reject an offer

填空题·Look at the note below.·You will hear a man enquiring about training courses. {{B}}Contact Training{{/B}}{{B}}Telephone Message{{/B}}Dave Smith called from {{U}}(9) {{/U}}about training.Can we provide a one-week course on {{U}}(10) {{/U}}?Would also like one-to-one courses in {{U}}(11) {{/U}}.Recommended by someone from{{U}} (12) {{/U}}

填空题A the creation of a new postB a new computer systemC a change of managementD a move to new premisesE a salary increaseF the loss of a contractG the introduction of a social programmeH a change in internal budgets.

填空题{{B}}PART ONE{{/B}}· You will hear three recorded telephone messages.· Write one or two words or a number in the numbered spaces on the forms below.· After you have listened once, replay each recording.{{B}}Conversation One{{/B}}· Look at the form below.· You will hear a man ordering some items. Product Quantity Product Title CostBook One {{U}} (1) {{/U}} $ 24.95{{U}}(2) {{/U}} Two Building Teams $ 200Video One Competitive Strategies {{U}} (3) {{/U}}Shipping and Handling within {{U}}(4) {{/U}} : $18 per item $ 72Name: John HuntAddress: 601 Harmsworth Way, Boston, MA 02163, USA

填空题WHILE YOU WERE OUT Message for (5) From: Norman International (6) They asked if you got the invoice No.2865, dated 31st March. It was (7) ago. They sent you another invoice for the computer a month ago. And they need you to pay within (8) .days. If you don't, they will charge interest rate and see their solicitor.

填空题· Read the article below about Hikikomori.· Choose the best sentence to fill in each of the gaps.· For each gap 8-12,mark one letter(A-G)on your Answer Sheet.· Do not use any letter more than once.· There is an example at the beginning(0). Hikikomori has become a major issue in Japan. Loosely translated as "social withdrawal," Hikikomori refers to the state of anomie into which an increasing number of young Japanese seem to fall these days. Socially withdrawn kids typically lock themselves in their bedrooms and refuse to have any contact with the outside world. They live in reverse: they sleep all day, wake up in the evening and stay up all night watching television or playing video games. {{U}} (8) {{/U}} Their funk can last for months, even years in extreme cases. No official statistics are available, but it is estimated that more than one million young Japanese suffer from the affliction. One such young man was the protagonist of my latest novel, Symbiosis Worm. Hikikomori is a consequence of the phenomenal growth of the Japanese economy during the latter half of the 20th century and the tremendous technological progress the country made during that time. Japanese youth could not afford to be socially withdrawn if their parents were not affluent enough to provide them a home, meals and extras that have come to be thought of as basics--audio and video equipment, software, mobile phones, computers.{{U}} (9) {{/U}} Affluent Japanese do not know what kind of lifestyle to take up now.{{U}} (10) {{/U}} "Socially withdrawn" people find it extremely painful to communicate with the outside world, and thus they turn to the tools that bring virtual reality into their closed rooms. {{U}}(11) {{/U}} The country has to accept that World War II ended long ago--and so did the glory days of national restoration and economic growth. We don't need the state to come up with an alternative national goal. Instead Japan should develop into a society in which each member is able to set his or her own aims. That's not easy, but not impossible. If the culture cannot adjust and drowns in a tsunami of technology.{{U}} (12) {{/U}} A Some own computers or mobile phones, but most have few or no friends.B Socially withdrawn kids typically lock themselves in their bedrooms and refuse to have any contact with the outside world.C Japan, on the other hand, must face reality itself.D Great changes in a country's social structure have always caused stresses.E That uncertainty has pulled people further apart and caused a whole raft of social problems. Hikikomori is naturally one of them.F Japan will end up sinking even deeper into a labyrinth of confusion.G And there are plenty of newer technological devices for these youths to pursue.

填空题Milair Letter of Apology Dear Customer, Over the last two years, Milair has been experienced unprecedented growth. While we are delighted at the increasing popularity of our products, this success has brought with 34．it some problems. Even though with over 450 trained customer service staff, our telephone 35．answering standards have fallen on a number of occasions, particularly during July and 36．August. The vast majority of our customers have continued so to receive a good quality of 37．service, but some have experienced by a service well short of their, and our. expectations. 38．As a result, we speed up our recruitment programmed to have the 39．more people available 40．to take your calls. We are also making much greater use of automated telephone technology. 41．As Managing Director of Milair, I want to take this opportunity to contact those of you 42．who have been affected and for assure you that my colleagues and I are dedicated to 43．delivering the highest possible standard of a service. I am confident that the steps we are 44．taking in will help us to do this, and apologize for any inconvenience caused. 45．Your sincerely

填空题(1440). But the statistics are misleading because of they do not count 'free overtime'

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to fill each gap. ·For each question (19--33) mark one letter (A, B, C, D) on your answer sheet.{{/B}} Brazilian fixed {{U}}(19) {{/U}} operator Brasil Telecom is betting that its newly {{U}}(20) {{/U}} Brt GSM mobile arm will obtain a high degree of customer {{U}}(21) {{/U}} and maintain a chum rate of less than 12%, half the industry average, company executives told press on Tuesday. Brasil Telecom GSM is launching a {{U}}(22) {{/U}} strategy, known as Pula-Pula, which {{U}}(23) {{/U}} every other month of service free until 2010 to the first 400,000 customers. "The {{U}}(24) {{/U}} approach of Pula Pula will {{U}}(25) {{/U}} us to customer loyalty," Brt GSM general director Ricardo Sacramento said. The company {{U}}(26) {{/U}} 500,000 users by year-end 2004, which is higher than the company's {{U}}(27) {{/U}} estimate of 400,000, and 1.7 million users by year-end 2005. "We have two {{U}}(28) {{/U}} in Brasilia and Rio Grande do Sul, but other states in the mid-west will give good results. We have {{U}}(29) {{/U}} expectations," Sacramento said. The company invested US $ 350mn in its mobile {{U}}(30) {{/U}} in 2004 but has not yet {{U}}(31) {{/U}} the amount of expected investment during 2005. "Considering that we will have 82% {{U}}(32) {{/U}} of our service area by year-end 2004, the investment will be minimal and will be based on how the market {{U}}(33) {{/U}}," Brasil Telecom president Carla Cico told reporters. Brasil Telecom expects a 2%-2.5% reduction of Ebidta margin in the first 12 months of launching their mobile service but expects the mobile unit to post positive Ebitda within 18-20 months of start-up.

填空题·Which clip (A, B, C or D) does each sentence refer to?·For each sentence 1-7, mark one letter (A, B, C or D) on your Answer Sheet.·You will need to use some of the letters more than once.{{B}}A The Million Dollar Mentality Jemima Tate{{/B}}Writer and business expert Jemima Tate reveals how millionaires think and what drives them to be best. Her philosophy is simple: millionaires are no different from anyone else and given the desire and determination to improve the quality of their lives, virtually anyone can realise their dreams. Tate provides the vital ingredients that can lead uo financial independence and reveals the secrets of becoming seriously rich. This book will inspire anyone who wants to work towards millionaire starus.{{B}}B Using the Power of Influence Meg Carbery{{/B}}Meg Carbery shows readers how to survive and prosper in the rapidly changing business and social environment by providing a comprehensive guide to techniques of persuasion at work which are both ethical and effective. This book is a comprehensive repertoire of professional influencing skills which will serve the needs of managers, leaders, professionals and sales people and those concerned with influencing the behavior of employees--who may be better qualified than themselves!{{B}}C Norbert Starr's Positive Action Plan Norbert Starr{{/B}}Norbert Starr's Positive Action Plan is an invaluable source of inspiration, motivation and ideas. For each day of the year, a quotation from Starr--many drawn from previously unpublished material--is followed by further instruction and a detailed plan of action for putting the concepts into practice. Each month has a theme, so that progress is organised and consistent; April, for instance, is 'Goal Set-ting' and May follows logically with 'Action!' Starr's advice comes from many years in business, which is what makes it the most valuable available.{{B}}D 1001 Ways to Promote Your Business Geoffrey and John Behr{{/B}}Nowadays it is your responsibility' to take the initiative in promoting your business. This book is full of innovative and unusual promotional ideas that carry the added benefit of being inexpensive. By using these tried and tested techniques you will realise how easy it is to exeeed your cusomers' expectations and make your product, service or event worth I talking about.

填空题· Look at the form below.· You will hear a man telephoning to place an order. {{B}} Stationery Department{{/B}}{{I}} Order Form{{/I}}Date: 23/11/05Caller's Name: Thomas Cost.Company: (5) ___________________ IncorporatedItems to order: (6) ___________________Quantities: 10 packs at $5 and 20 packs at $4Total price: (7) ___________________Time of delivery: 3 o'clock (8) ___________________

填空题A the discussion about the shape of world B gray markets and multinationals transfer pricing C the influence of domestic saving on economic growth D the benefits of specialization in the healthcare industry E products made with sweatshop labors F building business in turbulent time G the peaks and valleys H the change of the global firmsA the discussion about the shape of world B gray markets and multinationals transfer pricing C the influence of domestic saving on economic growth D the benefits of specialization in the healthcare industry E products made with sweatshop labors F building business in turbulent time G the peaks and valleys H the change of the global firms

填空题__________

填空题Soy will become one of the most popular foods in the 21st century.

填空题A Open Wire Design — a dew approach to the age-old problems of Storage and organisation in your computer room. just one wire shelving unit can Store all you computer hardware — monitors, CPU's, keyboards — in one readily accessible location. It will also reduce dust circulation and improve air-circulation. Reinforced Shelves provide extra strength and allow items to slide on and off easily. Tough, hard surface resists chipping, scratches and other damage. Assembles in minutes. You don't even need tools — just snap together sleeves and slide shelf over sleeve to securely lock in place. Shelves are easily adjustable. The floor levelers also adjust for surface irregularities to keep the unit stable.B Perfect for transporting computers, audio visual equipment and other office machinery. Non-slip top (W71 mm×D483 mm×H25 mm) with heavy duty 25 mm tubular frame. supports equipment weighing up to 159kgs. Lower wire shelf (W533 mm×D330 mm) holds additional equipment or supplies. Cart moves easily on four swivel, ball bearing. 102 nun rubber wheels. WT711 mm×D483 mm×H737 mm. 14kgs.C Organize and distribute your mail more efficiently with this sturdy cart constructed of durable 25mm tubular steel. Top basket (W914 mm×D406 mm×H279 mm) takes hanging folders. Bottom basket (W889 mm×D400 mm×H279 mm) is ideal for moving boxes and large packages. Rubber wheels in front and two 203mm rigid wheels in back provide easy mobility. Folds for easy storage. W1117 mm×D559 mm×11279 mm. 20kgs.D Safely organize your equipment wires and cables. Self-adhesive cable tubes, with slide-on covers, attach to the underside of your desk or around your office walls to safely route cables and wires. To group multiple wires, the kit includes an assortment of clamps and ties.

填空题Ask your companion to recommend a local dish. ______