填空题"Businessman of the Year" Award A. James King: Chief Executive of Fentons Finance King was nominated for the quality of his leadership, with the judges claiming that the Fentons Finance boss is almost revered by his team. He is credited with reinventing Fentons Finance—revitalizing its culture of inflexibility, removing outdated pre-merger barriers and playing a brilliant tactical game. He led everyone to believe he was opposed to large mergers and then jumped on the Westcombe Bank opportunity at just the right moment. History will be the judge, but for now the markets consider King to be a star. B. Keith Nash: Chief Executive of Hamley"s Supermarkets Nash took over as CEO when Hamley"s systems and distribution were out of date and the brand badly needed freshening up. He began refocusing the brand at the higher quality end of the food market and launched several own-brand initiatives for the health conscious. As a result, the share price has gone up nearly 80 per cent. This should be extremely satisfying for Nash, who had left the retailer in 1986, disappointed after failing to secure the top job. C. Jorge Marquez: Chairman of the Kenwick Group Marquez was a popular choice for his achievements at Kenwick. The judges say he has been courageous in pushing through the appointment of controversial or inexperienced chief executives to companies within the group, and then sponsoring them as they transformed their businesses. He operates as a "virtual" chairman, without a permanent office in any one company. He phones his CEOs regularly, and several of them have acknowledged the vital contribution he makes to their effectiveness. Everyone is impressed at how he also finds the time to be chairman of two other large companies. D. Richard Jenkins: Finance Director of Centron Advertising Labouring in the shadow of a high-profile boss can sometimes draw attention away from the finance director, and the judges considered it was high time Jenkins got that attention. The CEO may be the public face of Centron, but Jenkins is the one who makes it run smoothly. Behind the scenes, he is constantly demonstrating that budgets and forecasts are what is needed to make a company successful, particularly now that the advertising market has been hit by recession, it is largely thanks to him that Centron is in much better shape than its rivals.

填空题 · Read the text below about Milair's letter of apology. · In most of the line (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. · If a line is correct, write CORRECT on your Answer Sheet. · If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}Milair Letter of Apology{{/B}} Dear Customer, Over the last two years, Milair has been experienced unprecedented growth. While we are delighted at the increasing popularity of our products, this success has brought with 34．it some problems. Even though with over 450 trained customer service staff, our telephone 35．answering standards have fallen on a number of occasions, particularly during July and 36．August. The vast majority of our customers have continued so to receive a good quality of 37．service, but some have experienced by a service well short of their, and our. expectations. 38．As a result, we speed up our recruitment programmed to have the 39．more people available 40．to take your calls. We are also making much greater use of automated telephone technology. 41．As Managing Director of Milair, I want to take this opportunity to contact those of you 42．who have been affected and for assure you that my colleagues and I are dedicated to 43．delivering the highest possible standard of a service. I am confident that the steps we are 44．taking in will help us to do this, and apologize for any inconvenience caused. 45．Your sincerely

填空题·Read this article about leadership.·Choose the best sentence from A to G to fill each of the blanks.·For each blank (8 --12) mark one letter (A --G) on your Answer Sheet.·Do not mark any letter twice. {{B}}How to Become an Effective Team Leader{{/B}} Coach but not demonstrate: When you're under a time crunch, it's tempting to demonstrate a task rather than to provide supportive directions: When you say "Let me show you how," your motivation is probably just to get the work done rather than help the team member learn. This can be devastating to that team member's skill development and makes him dependent on you. In the long run. the individual to whom you've demonstrated skills will require guidance for just about everything. Provide constructive criticism. If you're providing feedback, be sure to communicate the bad and the good. It's always hard to hear criticism, but if you highlight the good things too. it makes taking the bad a little easier. Also, provide clear Suggestions on how your team members can improve. {{U}}(8) {{/U}} Perhaps you've assigned a project to a team member that's of particular interest to you. Initially, you should provide some guidance and communicate that it's an open door policy for additional questions that may come up along the way. {{U}}(9) {{/U}} As a team leader, you must prove to your group members that you believe in their abilities and talents. By staying out of the picture, this shows team members they'll get a fair chance to demonstrate what they can do without interference. Try to be positive. Enthusiasm is contagious. {{U}}(10) {{/U}} As a leader, your team members look to you for direction. If you notice that the group's motivation and output levels are in a slump, this is your wake up call. Have a meeting to discuss what needs to be changed, and really listen to what your team has to say. {{U}}(11) {{/U}} It's important to stay in tune with your group. You may be surprised by what they have to say -- it could be a dramatically different perspective from your own. Value your group's ideas. Don't discount your group's ideas. {{U}}(12) {{/U}} If a suggested idea was attempted in the past but failed, consider that it may not have been executed properly or that it simply wasn't the best time. Consider each and every idea that your group members generate and encourage them to communicate their insights on a regular basis. If you're overly critical of ideas or immediately discount the ideas of others, your group will hesitate to share anything. Alter all. for every twenty mediocre suggestions, there's bound to be at least one stellar idea.A. Avoid phrases like "Yeah, but ..." or "We've already tried that."B. Now, it's important to back off.C. If you think they may have a difficult time admitting this, get them to write their comments on paper instead.D. If you're excited about your group's project, it's likely they'll feel a reason to be excited as well.E. You don't have to give them all of the solutions, instead guide the group by sharing your knowledge and experience.F. You need to guide them and then give them needed solutions to their problems.G. When you say "Let me show you how," your motivation is probably just to get the work done rather than help the team member learn?

填空题Advantages of Products The company the man works for (5) the equipment to customers Provides best (6) . Has its own specialists and (7) . Helps to (8) software and network.

填空题When ______ to ACME Industries to confirm the order?

填空题Look at the notes below. You will hear a woman leaving a message for a colleague about his slides for a presentation. Christine's comments on slidesRemove the【C5】______.and put in some words.The【C6】______of the slides needs to be improved.The【C7】______on slide 3 doesn't make sense.There's a【C8】______on slide 6.

填空题AmountsA 51 poundsB 1.45 poundsC 2.42 poundsD 1.35 poundsE 16 poundsF 1.85 poundsG 17 poundsH 2.16 pounds

填空题·You will hear a new resident's inquiring about regulations.1 The residents are{{U}} {{U}} 1 {{/U}} {{/U}}to leave their cars in the back.2 {{U}} {{U}} 2 {{/U}} {{/U}}are permitted, but{{U}} {{U}} 3 {{/U}} {{/U}}aren't allowed.3 There is a trash disposal room on each floor next to the{{U}} {{U}} 4 {{/U}} {{/U}}

填空题An assistant store manager at Costco Wholesale Corp. filed a federal civil rights lawsuit against the retail chain Tuesday, alleging that she was passed over for a promotion (8) . (9) The suit claims that females rarely get high-level management jobs. The lead attorney in the case, Brad Seligman, executive director of the nonprofit Impact Fund, is also suing Wal-Mart Stores Inc., alleging that the Arkansas-based retailer pays women lower wages and promotes them less than their male counterparts. (10) . But it is stalled in an appeals court, and the merits have not been litigated. The Costco case concerns Shirley "Rae" Ellis of Aurora, Colo, who was hired six years ago amid what she says were promises of a promotion within a year from her assistant manager post to an in-store manager at one of the chain's 320 U.S.-based outlets. (11) "I would put my management ability against any manager," she said. Issaquah, Wash.-based Costco, which employs about 103,000 people worldwide, did not immediately return calls for comment. The suit, which focuses on in-store assistant manager and manager positions, claims that 50 percent of the chain's employees are female, but the management "is virtually all male." The suit says only 12 percent of Costco's store managers and two of 30 upper-level executives are women. Ellis is seeking unspecified damages, including lost wages, and wants the company to post its managerial positions to its employees. No hearing has been set for a judge to determine whether the lawsuit will represent all current and former female employees (12) . Assistant managers receive about $65,000 or more, and managers get more than $100,000 plus bonuses, according to Seligman. He said the suit was about "changing the way Costco does business. " Costco shares rose 39 cents to $ 41.21 Tuesday on the Nasdaq Stock Market.A．who might have been wrongly passed over for a promotion to assistant manager or managerB．that case, which was granted class-action status, represents as many as 1.6 million current and former female Wal-Mart employeesC．because the company's policies discriminate against women in upper managementD．she said the retailer does not post job offerings for its managerial postsE．filed a federal civil rights lawsuitF．obviously the managers don't promote female employeesG．she was supported by most of the female employees in the companyH．The suit seeks class-action status to represent what the plaintiff's lawyers say could be 650 women

填空题The best time for a Halloween party is at lunch time

填空题BPART ONE/B· Look at the statements below and the information on the new trend in fashion industry on the opposite page.· Which section (A, B, G, or D) does each statement 1--7 refer to?· For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.· You will need to use some of these letters more than once. BA/BWhere do you buy your clothes? Well, most of us shop at traditional retailers with increasingly frequent trios to discount stores and Internet. And most of the super-rich and trendy buy directly from designers like Gucci, Armani and Chanel. But lately their shopping habits and ours have been converging. Bonita Carol reports that many of the fashion elite are coming out of the closet and going straight to K Mart. Take a peek inside fashion editor Christy Ferrel's closet, and you'll find couture side by side with K Mart.BB/BFashion reporter Jerry Agins calls the trend "cheapskate chic": the regent fashionable wearing Sears shoes, Wal-Mart pants and Target sweaters, proudly pairing them with designer labels. The whole trend of "cheapskate chic" is a lot of affluent people are now shopping differently, and they're just like everybody, they're decorating their homes, they're spending a lot of time in stores like K Mart and Wal-Mart. And you're in there once or twice a week, so while you're in there picking up paper towels and toilet paper and toothpaste, you happen to kind of wander about the fashion aisles.BC/BA watershed event occurred when Sharon Stone wore that Gap T-shirt at the Oscars. She looked terrific. Everybody wondered what she had on and later they found out that she had on that $ 22 Gap turtleneck and that really resonated with a lot of consumers. Stores like the Gap, Sears, K Mart and target are taking full advantage, offering fashion mavens that perfect denim jacket or pair of jeans, T-shirt or little black dress or top to make them match with high fashion.BD/BRetail Watcher said mass merchants are benefiting greatly from this "cheapskate chic" trend. In 1998 mass retailers such as K Mart, Wal-Mart and Target accounted for 43% of all apparel sold. And that's up from 38% five years earlier. And these stores are stealing away customers from more upscale boutiques. In Target's case, or as the fashionably in crowd call it "Tarzhay", about 80% of its customers are college educated and have a medium household income of $ 47, 000. Maybe that's why Target's offering Kashmir sweaters for the first time.

填空题· Read the text below about leadership.· In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. Being a good leader in business is very much similar to who being a good leader in public life—or even in the army. Many of the qualities required34. are the same—though, of course, a few qualities are not quite special35. to leaders in the business. First of all, however, a good leader in public36. life or business mustn't be frightened to make up firm decisions. You must37. be able to arrive at quick decisions and act on them. It's no good thinking38. too long about what to do nor whether is if much use seeking everything.39. No a good leader appears hesitant to his or her subordinates. Good leaders40. know that exactly what to do—they always give the impression of being41. absolutely convinced about the correctness of their decisions and their42. subsequent actions. There's no doubt in their mind about all what they43. should do—and so, as a result, people find it easy to believe in them and44. to follow them. They know they are right. Good leaders are reliable. And45. they are consistent in their actions. They don't change into their minds easily and they keep their promises and agreements.

填空题·You will hear another five short pieces.·For each piece decide who is talking.·Write one letter A—H next to the number of the piece.·Your will hear the five pieces twice. {{B}}Speakers{{/B}}A typistB teacherC garage ownerD electricianE chemistF shop assistantG doctorH cleaner

填空题The Career Forum If you work in the city centre then a visit to the Career Forum, is the city's most successful recruitment exhibition, will give you the information34. you need to determine whether you are making up the most of yourself.35. Currently, there are advertising many new vacancies on the job market.36. With good skills and a healthy work record in greater demand than ever, it is37. the ideal time to ensure that your career is being on the right track. The Career38. Forum has been responsible for helping many thousands of the people39. improve their job potential, and it can do something the same for you.40. Some of the best jobs in town never reach out the advertising pages, so41. to be Considered for one of these top jobs as they become available,42. you will need to make closely contact with the employers' agents. The Career43. Forum is making the perfect opportunity. It is set in an informal atmosphere44. and there is no pressure put; you can choose which agents you talk to.45. So if you are looking for a new job, come and join us at the Career Forum.

填空题{{B}}PART TWO{{/B}}{{B}} ·Read the following text. ·Choose the best sentence from the list A-H to fill each of the blanks. ·For each blank (8-12) mark one letter (A-H) on your answer sheet. ·Do not mark any letter twice.{{/B}} Everyone wants to make a good first impression, but how important are snap judgments in the long run? Very, say communications researchers Artemio Ramirez and Mike Sunnafrank, who found that {{U}}(8) {{/U}}. They randomly paired 164 college freshmen in a communications class, let them chat for three, six or 10 minutes and then asked them to predict the sort of relationship they would have, ranging from casual acquaintance to close friend. At the end of the nine-week course, {{U}}(9) {{/U}}. Their findings, published in the Journal of Social and Personal Relationships: Students who reported a positive impression after the initial meeting were significantly more likely to have developed a friendly relationship after nine weeks, even if {{U}}(10) {{/U}}. "In as quick as three minutes, people are solidifying original impressions in their heads, and nine weeks down the road it's having an effect," says Ramirez, an assistant professor of communications at Ohio State University.Ramirez and Sunnafrank used the Predicted Outcome Value Theory as a basis for their experiment. The theory, developed by Sunnafrank in 1986, says that {{U}}(11) {{/U}} and try the hardest to develop relationships that they expect to be the most rewarding. "It's a reward-cost analysis that people go through, and they probably do it on a very subconscious level," says Sunnafrank, a communications professor at the University of Minnesota in Duluth. Students' predictions were better indicators of how close they would actually be after nine weeks than how similar the students were or even how much they said they liked each other. This was because the predictions took into account not only students' opinions of their partners but also {{U}}(12) {{/U}}. "It surprised us that after nine weeks we were still finding some pretty powerful effects, suggesting that there's a lasting importance in what happens in the first few minutes," Ramirez says. Though it is impossible to get to know everyone well, Sunnafrank says, results suggest that some people who make unfavorable first impressions will suffer. "Perhaps we need to learn a little better to give people the opportunity to overcome first impressions, because I think we are making snap judgments based on such limited impressions that we are cutting off most of the people we meet." A. the students were asked to assess how their predictions had held up B. they had had only three minutes to make an assessment C. people judge people only at first sight D. how much they thought the partner liked them E. assessments made in the first few minutes of meeting someone strongly influence the course the relationship will take F. they asked the students how their relationship had been G. when people first meet they predict the probable outcome of the relationship H. they wonder why their partners didn't like them

填空题Digital imaged advertising can save time and labor.

填空题Phone Message PadData: 17th Sept. Time: 9:10Name: (5)______ Sex: MaleRoom No: (6) ______Staying Time: 17th Sept. (7)______ Sept.Price Rate: (8)______

填空题· Read the text below about expenses claims.· In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LE'I-I'ERS on your Answer Sheet. {{B}}Dealing with Expenses{{/B}} Most companies use forms or spreadsheets to process travel and entertainment expenses claims. As a result, it can be difficult to control over spending across the34. organisation, and unfortunately when data often needs to be processed again and entered35. into the firm's other such accounting systems. One solution is an automated expenses36. management system. But if there are various measures you can implement to make37. your existing procedures more efficient. Firstly, try ensure that all expenses claims are38. independently been authorised. Who approves senior managers' claims, for example?39. Don't waste time for reviewing all expenses claims: only look in detail at a sample, but40. regularly update the firm's expenses policy, and query with all claimsthat fall outside it. You41. should also avoid duplicating effort: if line managers check expenses, there is little point42. in the accounts department are doing so. You could try to cut down on cash advances and43. corporate credit cards; making staff to use their own credit cards encourages them44. to submit claims on time. It is also a good idea to identify and remind staff who do not45. submit or approve claims promptly. Finally, aim to recharge every expenses to customers where your business model allows.