填空题· Read the article below about the importance of human resource (HR) management.· Choose the best sentence from the opposite page to fill each of the gaps.· For each gap (8-12), mark one letter (A-G) on your Answer Sheet.· Do not use any letter more than once. {{B}}Human resource management{{/B}} It is nearly a century since the car manufacturer Henry Ford said, 'You can destroy my factories and offices, but give me my people and I will build the business right back up again.' In the light of this statement, it is odd that people management has taken so many years to move up the agenda. But a few business theorists are beginning to argue that managing people well can add more to the bottom line than anything else. Mike Manzotti, a leading American author in this area, has strong views about the growing importance of human resources in today's business world. {{U}}(8) {{/U}}. A company with high staff commitment, for example, has an asset that its rivals find hard to copy. Research in Britain would appear to support this notion. A recent business school survey into the performance of eight multinationals found that people management could be the most decisive factor in a company's performance. Another study indicated the same thing in medium-sized manufacturing firms. {{U}}(9) {{/U}}. After all, how can an organisation evaluate the commitment of its staff? For this reason, the researcher George Hessenberg argues that a scientific approach is needed. He feels that when HR professionals suggest changing an organisation's compensation structure or being more selective in recruiting, they are asking for things that require resources. {{U}}(10) {{/U}}. Some new approaches are emerging that attempt to do just that, including the scheme devised by consultants Couze Jordan. The scheme, which covers communication, recruitment, and use of resources, predicts that significant improvements in these areas achieve an increase in shareholder value of up to 30 per cent. Another programme, launched by James Lester, an independent human resources expert, approaches the problem from a perspective that is designed to appeal to a wide range of managers. {{U}}(11) {{/U}}. Both, he argues, involve appropriate decisions being made about the allocation of resources within a particular budget. Lester's expertise enables him to carry out an organisational audit for his clients to identify which areas of HR are in most need of improvement. This is because there is no point in businesses spending large amounts without knowing if the investment is worthwhile. {{U}}(12) {{/U}}. Lester's advice, however, is for companies to think twice before hiring people, since it is vital they assess whether they are getting value for money.A But the findings are inconclusive because of the difficulty of collecting reliable evidence.B He argues that the role of a skilled, motivated and flexible workforce has become more significant as traditional sources of competitive advantage diminish.C For example, a common mistake is to spend a fortune on recruitment to cover up for deficiencies in training.D However, most leading experts in the field believe that there is sufficient evidence to support this model of workplace dynamics.E He compares the positive use of human resources to effective fund management, as this is something that senior executives can relate to.F He believes, however, that the only way they will gain approval for these potentially expensive initiatives is to have some data that demonstrates positive financial benefits.G In the light of this statement, it is odd that people management has taken so many years to move up the agenda.

填空题BSection One/BB· You will hear five short recordings. Each speaker is saying what a manager must do to achieve success.· For each recording, decide which is the most important action for that speaker.· Write one letter (A-H) next to the number of the recording.· Do not use any letter more than once.· After you have listened once, replay each recording./B A. sort out staff disagreementsB. delegate tasks fairlyC. obtain all the factsD. develop a range of strategiesE. establish clear goalsF. carry out regular planningG. clarify all job descriptionsH. act immediately

填空题This is a conversation between Bill Peter and Susan Jackson.1 Susan Jackson is a (9) at UCLA majoring (10) 2 Bill peters is a (11) working for (12)

填空题· Look at the notes below.· You will hear a woman telephoning about a recruitment drive. · star? needed due to growth in (9).............................· advertising to demand good (10)..............................· interview to include a (11)................................. from candidates· training, programme to be designed by (12)...........................

填空题Notes The advertising agency has three structures, the media department, the design department and the (9) department. The most important section: the (10) department. The client service department ensures the ads convey the (11) to the customers. The customers will help you advertise by (12) .

填空题workers arrive early and stay late, without an extra pay. Training at weekends may be

填空题Objects: A. cloth B. vitamins C. medicine D. picture E. dress F. voice G. silk H. apple

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填空题 at a bargain price at a good price at a loss at a profit at cost price at last at least at our expense at short notice at your disposal by accident by air by e-mail by fax by letter by return of postlmail

填空题A waiterB conference delegateC builderD bank managerE hotel receptionistF security guardG telephone engineerH secretary

填空题planners use projections of GDP to calculate what federal revenues and the

填空题Dinner Booking Wednesday Date: 29thOct. Time: 11:20 Name of the Customer: John Lee from National (9) Import & Export Corporation No. of the Customers: (10) Time for Dinner: around (11) tomorrow evening Miscellanea: Like to eat at an (12) room

填空题 Mrs Everett's Schedule 24th January10 a.m.: arrive at the airport of (9) ___________________11:00～11:00: (10) ___________________ from Sunrise12:30: lunch appointment with Mrs Rebecca from (11) ___________________3 p.m.: (12) ___________________ with Mr McDonald from FordEvening: no-specific arrangement Mrs Everett's Schedule 24th January10 a.m.: arrive at the airport of (9) ___________________11:00～11:00: (10) ___________________ from Sunrise12:30: lunch appointment with Mrs Rebecca from (11) ___________________3 p.m.: (12) ___________________ with Mr McDonald from FordEvening: no-specific arrangement

填空题· You will hear five people talking about documents.· For each recording, decide which document each speaker is talking about.· Write one letter (A-H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A an invoice B a driving license C a passport D instruction manual E an agenda F a bank statement G a tourist guide H a guarantee

填空题Catering Services Department Message To: Elizabeth Date: 5/12/2004 Time: 2:30 p. m. Mr. Moss from (5) division rang. He wants to order a dinner on (6) for 15. He wants it served in the (7) dining room with at least three (8) . Can you get back to him as soon as possible?

填空题{{B}}PART ONE{{/B}}{{B}}· Look at the statements below and the advertisements on the opposite page.· Which advertisement does each statement 1-7 refer to7· For each sentence 1-7, mark one letter (A, B, C, or D) on your Answer Sheet.· You will need to use some of the letters more than once. {{/B}} {{B}}A ILT Consultants ￡19,000 + benefits{{/B}}Here's an exciting opportunity to combine your presentation skills and organisational abilities, working for a team of systems analysts. You will need to have a good eye for detail as the role involves large amounts of proof reading and checking. The job also involves client liaison at all levels, as well as an element of research.{{B}}BJohn Guild ＆ Son ￡17,500 + benefits{{/B}}City finance house seeks a mature person to work for the Secretariat. The post involves: looking after customers' financial assets such as property and possessions; database work; accounting; and organisational responsibilities. The bulk of the workload is highly confidential. A good level and range of PC experience will secure you an interview.{{B}}CHooper's ￡17,000{{/B}}Join this household name and play a key part in supporting their Regional Operations Director and Marketing team. This is a newly-created position within a well-established firm and there is plenty of opportunity for you to develop your role. You will need to be self-motivated with the ability to prioritise, Some Windows experience essential.{{B}}DITC Investment Consultants ￡18,000 +{{/B}}This is an opening for a bright, part-qualified assistant to work in an investment company's busy personnel department. You will need to have one year's experience of interviewing job applicants, and the confidence to handle appraisals and disciplinary actions. Further training will be offered for the right candidate. Keyboard skills are desirable as you will manage all personal correspondence.

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填空题·In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.·If a line is correct, write CORRECT on your Answer Sheet.·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}The cost of not training{{/B}} Training is not a cost. It's an investment. It really doesn't matter that what we pay for an investment. What is relevant is what we get in return. One of the easiest 34. ways is to put an organisation's future at risk would be to view training primarily as a35. cost, and therefore provide with substandard training that operates only as a36. temporary solution. Many companies attempt to quantify the results of training. For37. example, a person paid ＄50,000 a year who wastes just one hour a day costs the38. organisation between ＄6,250 per year. So if the organisation sends 25 people for39. training and they all receive the same benefit, this would equal from ＄156,25040. savings per year. A few years ago, training, apart from showing employees41. what the basics of doing the job, was an optional extra for most organisations.42. Today this is no longer the case. If we, continue doing what we do in the same way,43. most of us and our organisations will become obsolete within the five years. This is44. because of our competitors are helping their staff to become more effective through45. training. They understand that if the real price of not training is the company falling behind as a result.

填空题Council (the body of men that administers the Stock Exchange) decided that women be