填空题{{B}}INFORMATION FOR CANDIDATES{{/B}}· There are thirty questions on this question paper.· Instructions are given on the tape.· You can write on this Question Paper.· At the end of the test, you will be given 10 minutes to copy your answers onto the Answer Sheet.· You must write all your answers in pencil.{{B}}PART ONE{{/B}}· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms below.· You will hear each recording twice.{{B}}Conversation One{{/B}}· Look at the form below.· You will hear a man calling to ask about the delay of a check. {{B}} Jonathan Cleaning Company{{/B}}{{I}} Telephone Message{{/I}}To: Mr TaylorTime: 2:30 pm, 29th July, 2005Message: Simon from (1) _________________ called about (2) ____________________. Send another one for (3) _________________________ of June the number is 00137562. Call back when receive it.

填空题{{B}}PART ONE{{/B}}·Look at the sentences below and the following advertisements.·Which business for sale does each sentence (1-7) refer to?·For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.·You will need to use some of these letters more than once. {{B}}A{{/B}} ICM specialises in health foods and other products associated with a healthy life-style. It is located in ground-floor premises in a busy street in the centre of town, and has a reputation for first class quality. Health food is a growth industry and the profits can be enormous.Cost: ￡ 125,000 (includes fridges, freezers and all fittings){{B}}B{{/B}} This import-export business specialising in spare parts is completely risk-free and could provide an income in excess of ￡200, 000. It can be operated from a small office or even your home. No experience or capital are required. We will provide you with clients in over 220 countries and help you with initial contracts.{{B}}C{{/B}} This bakery currently occupies the second floor of a two-storey building in a quiet area. It has traditionally been very profitable, with a turnover of ￡258, 400 last year. The business employs a number of staff and comes complete with all plant machinery and live delivery vans.Cost: ￡370,000{{B}}D{{/B}} This bicycle sales and maintenance business was established in 1973 and has a very profitable trading history. It is currently trading at below previous levels but is a great opportunity for the right person Five very experienced staff are currently employed. The premises consist of a large showroom and workshopCompetitively priced.

填空题·Youwillhearawomancallingarecruitmentagency.

填空题Information about House BuyerName: Helen EakinsAddress: (9) ______ Pine St.Telephone Number: (10) ______Occupation: (11)______ clerk working for (12)______ House Department Store

填空题Tourism and financial services are ______ exports.

填空题______

填空题ELECTRICITY: WEALTH, MONEY, POWER Canadian industries have prospered for more than a century on the country's abundance of cheap, reliable electrical power Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.. In fact Canada consumes more electricity on a per person basis than any country except for Norway (8) Electricity is a significant source of export income for Canada (9) But in the 1970s, Canadian exports rose sharply to address the U.S. demand for cheaper and more reliable sources of power. In 1985, exports of Canadian electrical power reached 1,400 million US dollars (10) Net electricit exports account for more than 60 % of Canada's balance of trade. Domestically Canada continues to generate electrical power, primarily from water... (11) Exports of electricity are now subject to forces far beyond the control of utility managers (12) A. Besides, electricity from coal and nuclear is 50 % to 75 % cheaper than many other industrial nations.B. Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.C. It also ranks among the top three electricity producers in the world, behind the U. S. and Russia.D. Canada and the U.S. imported and exported power in almost equal measures after 1901.E. Two large nuclear power plants began to generate electricity.F. Since then, electricity exports have declined but they have continued to exceed 700 million US dollars.G. Environmental and trade policies all influence electrical production and trad

填空题The jury in the case was deciding whether State Farm willfully deceived.

填空题Halloween in office

填空题{{B}}PART THREE{{/B}}{{B}}· Read the article below about how to avoid working long hours and the questions on the opposite page,· For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet, for the answer you choose.{{/B}} {{B}}Morning, noon and night{{/B}} {{I}}{{B}}The long-hours culture at work{{/B}}{{/I}} Working an eight-hour day is a luxury for most professional people. Nowadays, the only way to guarantee an eight-hour working day is to have the kind of job where you clock on and off. Those professionals who have managed to limit their hours to what was, 20 years ago, the average do not wish to identify themselves. 'I can quite easily achieve my work within a normal day, but I don't like to draw attention to it,' says one sales manager. 'People looked at me when I left at 5 o'clock. Now, I put paperwork in my bag. People assume I'm doing extra hours at home.' But more typical is Mark, who works as an account manager. He says, 'My contract says I work from 9 until 5 with extra hours as necessary. It sounds as if the extra hours are exceptional. In fact, my job would be enough not only for me, but also for someone else part-time. The idea of an eight-hour day makes me laugh!' He says he has thought about going freelance but realises that this doesn't guarantee better working hours. Professor Cary Cooper, occupational psychologist at the University of Manchester, is the author of the annual Quality of Working Life survey. The most recent survey found that 77% of managers in Britain work more than their contracted hours, and that this is having a damaging effect on their health, relationships and productivity. Professor Cooper is critical of the long-hours culture. He says that while bosses believe long hours lead to greater efficiency, there is no evidence to support this. 'In fact, the evidence shows that long hours make you iii.' There are, he says, steps that can be taken. One is to accept that the in-tray will never be empty. 'There are always things to do. You just have to make the rule that on certain days you go home early.' Prioritising work and doing essential tasks first helps, he says. He also thinks it's time to criticise bad employers and unreasonable terms of employment. 'By all means, show commitment where necessary but when expectations are too high, people have to begin saying openly that they have a life outside of work.' Personal development coach Mo Shapiro agrees that communication is important. Staff need to talk to managers about the working practices within a company. Both parties should feel that the expectations are realistic and allow them to have responsibilities and interests outside work. She recognises, however, that in many organisations the response might well be, 'If you want more interests outside work, then find another job'. She believes that senior staff have a duty to set an example. 'I recently worked for a firm of solicitors where the partners started at 7.30am. What kind of message is that to send to the staff?' She believes there is no shame in working sensible hours - in fact quite the reverse. 'Some people might be in at 7.30 but will be doing very little. You can work really hard from 9 to 5 and achieve the same. If you find it difficult to achieve an eight-hour day, there is, as a last resort, the old trick of leaving your jacket on your chair and your computer switched on, even after you have left the building.'

填空题{{B}}PART THREE{{/B}}·Read the article below about public relations. For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet, for the answer you choose. {{B}}Public Relations{{/B}}A company does not function in a vacuum, but rather as part of a society. That society consists of the people who work for it, the people and companies that do business with it, the public at large, and the government that regulates and taxes it. These groups are known as a company's "publics." In order for a company to deal with these publics effectively, a relationship of trust must exist. Employees will not cooperate with or put forth their best efforts for a company that they do not trust or that they fed is taking advantage of them. The public will not buy products or services from a company that, in their view, is not responsible or trustworthy. And the government, as the protector of the society it governs, is especially vigilant in dealing with a company that it regards as not operating in the public interest. Given these circumstances, every business, whether it is a giant corporation or a small factory, a five-star hotel or a roadside tavern, needs to give some thought to the relationship it has with all the various publics it interacts with. The techniques that a company uses to improve these relationships are known as "public relations", also called "PR".The goal of public relations is usually to improve the climate or atmosphere in which a company operates. Here are some results a company might expect from a successful public relations campaign:·Its products and services are better known.·Its relationship with employees has improved.·Its public reputation has improved.A successful public relations campaign can get people to do something that will help a company, stop them from doing something that might hurt it, or at least allow the company to proceed with a course of action without criticism. "An organization with good public relations has a favourable image or reputation, perhaps as a result of pubic relations activities." Says Richard Weiner, a noted and award-winning public relations counselor. In developing and implementing public relations plans, companies often use a simple five-step process: research or fact finding, planning, action, communication, and evaluation.A classic example of public relation at work is McDonald's. it has always been important to McDmald's to be known as a company that values cleanliness. Indeed, founder Ray Kroc emphasized cleanliness along with quality, service, and value as being the four most important things in any McDonald's operation. For that reason, Kroc instructed the first McDonald's franchisees to pick up all litter within a two block radius of their stores, whether it was McDonald's litter or not. The company also did many other things to help protect the environment. In 1990, it announced a program called McRecycle in which McDonald's committed itself to buy ＄ 100 million in recycled materials for use in building and remodeling its restaurants. It is important to understand the role public relations has played in all the company's decisions. McDonald's has always been socially responsible and extremely concealed about its image.These two facts are part and parcel of its public relationships. To McDonald's, public relationships activities go much deeper than simply sending out press releases and having corporate officers serve on various charitable boards. The company understands that real public relations means taking significant actions first, then announcing them to the public. Without the first step, the second would be meaningless. Many companies do not understand this basic principle: If you want to make news, you must first do something newsworthy.

填空题ASeated behind the front desk at a New York firm, the receptionist was efficient, stylishly dressed, the firm's newest employee had a pleasant telephone voice and a natural charm that put clients at ease. The company was pleased: Clearly, this was a person who took considerable pride in personal appearance. David King, the receptionist, is unusual, but by no means unique. Just as all truck drivers and construction workers are no longer necessarily men, all secretaries and receptionists are no longer automatically women. The number of men in women-dominated fields is still small and they haven't attracted the attention that has often followed women advancing into male-dominated fields, but men are moving into more and more jobs that have traditionally been held by women.BWhat kinds of men venture into these so-called women's fields? All kinds. I don't know of any define answers I'd be comfortable with, explains Joseph Pleck, Ph. D of the Wellesley College Center for Research on women. Samo Ormont, for example, a thirty-year-old nurse at Boston hospital, went into nursing because the army had trained him as a medical worker. "I found that work very interesting," he recalled, "and when I got out of the service it just seemed natural for me to go into something medical. I wasn't interested in be- coming a doctor."Thirty-five-year-old David King, an out-of-work actor, found a job as a receptionist because he was having trouble landing roles in Broadway plays and he needed to pay the rent.CIn other words, men enter "female" jobs out of the same consideration for personal interest and economic necessity that motivate anyone looking for work. But similarities often end there. Men in female-dominated jobs are conspicuous. As a group, their work histories differ in most respects from those of their female colleagues, and they are frequently treated differently by the people with whom they are in professional con- tact.DThe question naturally arises: Why are there still approximately ninety-nine female secretaries for every one male? There is also a more and more serious issue. Most men don't want to be receptionists, nurses, secretaries, or sewing workers. To put simply, these are not generally considered very masculine jobs. To choose such a line of work is to invite ridicule."There was kidding in the beginning," recalls Ormont. "Kids coming from school ask what I am, and when I say 'A nurse', they laugh at me. I just smile and say, 'You know, there are female doctors, too./

填空题AHoover offered any customer who spent at least ￡ 100 on its products two complimentary flights to Europe and the US. The offer attracted more than double the anticipated applications, leading to the dismissal of three senior managers and a bill for ￡ 19 million.BA large computer hardware retailer positioned itself at the bottom end of the market by undercutting all its competitors. To attract customers, it even offered a 0% interest Buy Now, Pay One Year Later deal. People did buy, but unfortunately, serious cash flow problems forced the company into liquidation before customers repaid them.CLever Brothers rushed Persil Power onto the market to coincide with a rival company's launch of its own new washing powder. Despite millions of pounds spent on research, Persil Power was fatally flawed, having the unfortunate effect of damaging clothes. It was quickly withdrawn and reformulated.D'The best has been made even better.' said the Chairman of Coca-Cola about its decision to change the flavour of Coke for the first time in its 99-year history. However, of the 150 million people who tried the new Coke, nearly two-thirds preferred the original. The company was forced to re-launch the old Coke as Coke Classic three months later.

填空题NOTES ABOUT ITG Caller's name：(1)______ From：International Trade Group Target Company：Johnson's(2)______Co. Ltd. Time：Information needed before(3)______today Fax：(4)______

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填空题Mr Moss from (9) Division rang

填空题What time ______ train from Birmingham ______?

填空题A a car repairB an officeC an employment agencyD a travel agencyE a factoryF a shopG a computer companyH a solicitor's