填空题 ·You will hear another five recordings. ·For each recording. decide what the speaker is doing. ·Write one letter (A-H) next to the number of the recording. ·Do not use any letter more than once. There are some extra letters which you do not need to use. ·You will hear the five recordings twice. A．Giving advice B．Making a complaint C．Describing a process D．Sharing an experience E．Suggesting entertainment F．Making a presentation G．Introducing the dressing code H．Arranging hotel accommodation

填空题estimate overestimates GDP growth because of it has calculated real GDP

填空题In the middle of the meeting our client ______ ______ the subject of compensation.

填空题 Purchasing Department Order From Date: 18, Nov.Customer Name: Samuel Publishing HouseOrder No: 2469Type of Goods: (1) __________________Model: (2) __________________Quantity: 1Cost: (3) __________________Time of delivery: this afternoonAccount No: 39672752, (4) __________________

填空题__________

填空题· Read the article below about the importance of staff appraisals.· Choose the best sentence from the opposite page to fill each of the gaps.· For each gap (8-12), mark one letter (A-G) on your Answer Sheet.· Do not use any letter more than once.· There is an example at the beginning, (0). {{B}} Staff appraisals{{/B}}Good preparation for staff appraisals can pay dividends in terms of staff loyalty and satisfactionMany managers, particularly those running smaller companies, feel they are too busy to give their employees appraisals, and many staff clearly dread them.{{U}} (0) G {{/U}}.They provide the opportunity for the manager to have one-to-one discussions with an employee and find out about any concerns, as well as identifying training needs and discovering career aspirations. They can make a staff member feel valued and so build loyalty.The annual appraisal can either be a rewarding or painful experience. According to research carried out among 500 employees, the standard office appraisal is far from perfect.{{U}} (8) {{/U}}The possible outcome for the company is even worse; up to a quarter of employees will look for a new job within two weeks of a bad appraisal and 40% within a month.The quality of the appraisal lies with how the boss decides to carry it out. When it is done well, employees are able to use the feedback they receive to improve their performance.{{U}} (9) {{/U}}So how should a constructive appraisal be carried out? According to Andrew Gillingham, a consultant trainer, appraisals can be manager -led. with the appraiser preparing a document and sharing it with the employee. Establishing training needs and motivating the employee towards bigger and better things are part of this process.{{U}} (10) {{/U}}.In both cases, Gillingham believes that the effectiveness of the appraisal discussion can determine the performance of the company.Gillingham believes that anyone who thinks it's just the employee who doesn't like the appraisal experience has got it wrong. Too many managers regard appraisals as a waste of time.{{U}} (11) {{/U}}Managing people is a difficult matter, and without the necessary training, many managers try to avoid the uncomfortable issues that often need to be discussed at appraisals.Gillingham believes that calling the process an appraisal may be unhelpful.{{U}} (12) {{/U}}In either 'case, it is important to ensure that the meeting is successful and results in better quality management. Gillingham firmly believes that the main thing is to emphasise an open communications ethos in the workplace that gives staff a chance to talk about issues and feel valued.A. Alternatively, managers may want the employees themselves to evaluate their work performance.B. In larger companies, the people likely to do something with this information will be found in the HR department.C. Problems such as rushing through the appraisal and being appraised by a manager who doesn't understand the employee's role were common concerns.D. Arguably, 'performance review' is more appropriate since it helps create correct expectations from the meeting and indicates what will happen.E. This is mainly because they have not been shown how to carry out appraisals properly.F. But all too often, the format of the appraisal doesn't allow this.G. But this can be avoided and, given a more positive attitude from participants, appraisals can prove enormously useful for all involved.

填空题world, "said Salman Amin, the company's head of the global marketing. Amin believes

填空题· Look at the form below.· You will hear a man calling to check the schedule. {{B}} Mrs Everett's Schedule{{/B}} 24th January10 a.m.: arrive at the airport of (9) ___________________11:00～11:00: (10) ___________________ from Sunrise12:30: lunch appointment with Mrs Rebecca from (11) ___________________3 p.m.: (12) ___________________ with Mr McDonald from FordEvening: no-specific arrangement

填空题MessageName of the Customer: John Lee from National (9) ______ Import & Export Corporation.No. of the Customers: (10) ______Time for Dinner: around (11) ______ tomorrow evening,Miscellanea: Like to eat at an (12) ______ room

填空题Information About House BuyerName: Donald EakinsAddress: (1) Pine Street in San Francisco.Telephone Number: (2) Occupation: (3) clerk working for (4) House Department Store

填空题· You will hear another five recordings.· For each recording, decide what the speaker is trying to do.· Write one letter (A-H) next to the number of the recording.· Do not use any letter more than once.· After you have listened once, replay the recordings. A. to place a repeat orderB. to query an invoiceC. to accept a quotationD. to confirm an appointmentE. to enquire about a changeF. to ask for a refundG. to book a conference venueH. to arrange a demonstration

填空题· Read the text below about Ad Compaign.· In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on you Answer Sheet.· If there is an extra word in the line, write the extra word on your Answer Sheet. A Memo to Some Marketing Directors Re: New Ad Campaign Development of our next magazine advertising campaign is underway, our new advertising firm, Marshall and Dupree, has have prepared two contrasting34. approaches for us to consider. We must ought choose between these two35. concepts at this stage so that Marshall and Dupree can continue the36. development of our choice. Development of two both approaches beyond this37. stage is prohibitively expensive. Therefore, I am enclosing two sketches which38. are intended to give you an my idea of what the final, photographed ads39. would look like. As you will see from the first sketch, this ad reflects our40. the traditional advertising approach of presenting our automobiles in an41. attractive setting that would appeal to affluent customers. This particular42. ad shows our spirit model and they associates it with an active, sporting couple.43. To using a new departure for the second ad, Marshall and Dupree has responded44. it to the current demand for high quality workmanship, The quote from the45. assembly line worker is intended to instill confidence in the excellence of our products. In addition, the ad has the effect of humanizing our company in the eyes of the public.

填空题Phone Message for Simon Smith Emma Paynton has a query about contracts for new 1 . She needs to know the maximum length allowed for a 2 . Also, if 3 is required, can she include it in the hourly rate? Could you check a contract from a new 4 .

填空题·Read the article below about research and development in industry and the questions on the opposite page.·For each question 13—18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose. {{B}}Research and Development in Industry{{/B}}It is only through innovation that large companies will be able to survive, according to Mark Peter, vice-chair- man of UK-owned industrial giant 5P. However, says Peter, it remains difficult to run a truly innovative company. Innovation involves speculation, unproven technologies and unpredictable costs. It takes a lot of managing, because managers really have to be on top of what's happening. In addition, innovation does not fit easily into the orderly kind of organization that company accountants like. Despite this, Peter claims it is an essential policy to pursue.The 5P group's record of growth aid profitability indicates that it manages the orderly part of the business pretty well. The statistics are big: operations in more than 60 countries, sales in more than 200. around 60, 000 products and 70, 000 employees. But what makes 5P different is its innovative approach to innovation itself. Although it is a massive multi-national with a turnover of $ 15 billion, the whole company is bro- ken down into tiny groups which work together and help each other and are then encouraged to consult internally with the other groups. This positively encourages individual and collaborative research.A further encouragement is that all research staff world-wide are expected to work on 5P projects for only 85% of their times for the remaining 15% of time they are free to pursue ideas of their own, using company facilities. In this time they can work on their own or in a group. One hugely successful project that has come out of this 15% rule is the Post-it note. The idea came from an individual inventor and then. using the business skills of a large organization, was rapidly developed into a major product. The success of the Post-it note proves how profitable the innovative 15% rule can be.Mark Peter says innovation is at the heart of 5P. In 1996. more that 30% of sales were generated by products less than four years old. He says: "We almost always get into new markets through innovation. We're very good at adapting these innovations to lots of different markets so we have a high success rate. We take an idea and see how many applications it's got. Then we try to establish market dominance. We have a tremendous variety of technologies so we can adapt anything but we still need the original ideas to develop." In the past year 5P has introduced a group-wide program called Pacing Plus. This means that they are still actively seeking new ideas, but with the difference that they hope many of them will eventually lead to the establishment of completely new business. In this way, 5P will be able to invest in a wide range of markets and even create some new ones.This emphasis on innovation creates unusual stresses and strains and makes a company like 5P a difficult business To manage. Technical people at 5P are given a large degree of intellectual freedom, and the company appears to specifically try to recruit people who think for themselves and who don't necessarily solve things by the traditional routes. The management encourages people to step outside of the security that comes from working in a big, stable group, and then to handle the consequences. So far the mixture of freedom and heavy responsibility seems to work: the 25 research schemes now under review could generate business worth $ 6 billion a year.

填空题{{B}}PART ONE{{/B}} ·You will hear two telephone conversations and one monologue. ·Write one or two words or a number in the numbered spaces on the notes or forms below. ·You will hear each recording twice. {{B}}Conversation One{{/B}} ·Look at the notes below. ·You will hear a woman telephoning a consultancy company. NOTES ABOUT ITG Caller's name：(1)______ From：International Trade Group Target Company：Johnson's(2)______Co. Ltd. Time：Information needed before(3)______today Fax：(4)______

填空题A. weightlifting B. ping-pong C. fencing D. gymnastics E. air rifle F. swimming H. badminton

填空题Customer care0 Apart from ensuring that an efficient electricity supply for our00 customers, Nat Electric provides an invaluable service in other areas34 as wee. While our Customer Helpline(charged a local rates)is the35 first point of contact with when you want to make an enquiry and36 we receive a huge number of calls from customers-on37 average, there are 50 000 calls a one week. Available 24 hours38 a day, seven days a week, 365 days a year, our Helpline on advisors39 aim at to answer 95 per cent of all calls within 15 seconds. There40 are more than 200 advisors, working in around the dock to41 provide for this service, backed by a further 80 support staff42 who do handle any necessary paperwork. Although our target43 is to reply to letters within 10 working days, Nat Electric regularly responds with in three to four44 days, and we are especially proud of the standards45 achieved by our customer relations team.