填空题{{B}}PART ONE{{/B}}·You will hear three conversations.·Write down one or two words or a number in the numbered spaces on the forms below.·After you have listened once, replay each recording.{{B}}Conversation One{{/B}}·Look at the note below.·You will hear some information about a man. From the conversation, we know that he was born in{{U}} (1) {{/U}}, India.2. He started school in England when he is{{U}} (2) {{/U}}years old.3. He studied{{U}} (3) {{/U}}languages.4. He have written{{U}} (4) {{/U}}books all together.

填空题Hotelkeepers should take note because they are facing serious criticism! Women account for more than half of all business travelers, but hotels are not doing enough for them. This is evident from the results of a questionnaire distributed to hotel guests by the Business Travel Association. These show that the number of complaints made about the way women guests are treated is increasing. The Harbor Hotel in Hong Kong also conducted a recent survey of. Hong Kong's businesswomen, which reveals that 70% feel they receive an inferior service. (8) The attitude of hotel staff made them feel out of place in public areas: for example. 62% chose to eat in their rooms because they were made to feel uncomfortable by staff when dining alone. (9) Four years ago, for example, a similar survey had revealed that a significant number of women traveling alone and wishing to use the hotel restaurant were actually turned away. Many of the suggestions for improved services put forward by the Business Travel Association are relatively simple. (10) Placing tables in restaurants in a way that allows the head waiter to introduce guests to one another, so they can choose to sit together over a meal, was a further suggestion. Guests in the dining room would then have the opportunity to meet up with others who might, for example, be attending the same conference, or have the same business interests. Wendy Wang, Executive Manager of the Harbor Hotel, agreed with the Business Travel Association that hotel star ratings should be influenced by the level of service they offer lo female business guests. (11) Our survey highlighted the unwillingness of many women to air their views if they are treated badly, ' Wendy Wang pointed out. A group of influential businesswomen recently met to discuss the results of the Business Travel Association questionnaire. They suggested that businesswomen should not hesitate to make it clear if they have a problem. (12) Once clients have gone. it is all too easy all the issue to be ignored by hotel managers, and it will also be forgotten by the overworked business executives themselves.A. The hotel staff assumed they should be booked into the same room.B. But there is clear evidence that things are slowly improving.C. This would enable women to make an informed choice about a hotel, and they would not be placed in the uncomfortable position of having to complain about poor service.D. It is advisable for them to do this during their stay rather than waiting until they check out.E. Making sure that facilities in guest bedrooms eater equally to the needs of male and female guests is one such idea.F. Most of the women, when questioned further, thought that the reason for this was that they were female and traveling alone.G. This is evident from the results of a questionnaire distributed to hotel guests by the Business Travel Association.

填空题BSection One/B·You will hear five short recordings. Each person is talking on the phone.·For each recording, decide what is the main topic of their call.·Write one letter (A - H) next to the number of the recording.·Do not use any letter more than once.·You will hear the five recordings twice. A. A departmental meetingB. An employment interviewC. A negotiation with merchandiserD. A visit to a plantE. A shareholders' meetingF. A training workshopG. A conferenceH. A visit to the trade show

填空题15 June 2003 Ms. Martha Weston Word Processing Supervisor ABC Company Post Office Box 1072 28 King's Street LondonDear Ms. Weston, Performance of the CPT Equipment I'm pleased to tell you about our experience with the CPT Word Processor as you requested recently The Rotary W printer with a speed of 45 characters a second can easily handle two input stations. I assume you have looked at several machines and have narrowed down your choices. Here are my observations. An approach to adopting word processors Eighteen months ago we adopted CPT equipment on limited scale with the idea in mind that we could gradually get rid of electric typewriters as we became familiar with the word processor. (8) The stations are actually in pairs so each pair can share a common printer (9) We use the equipment as dedicated word processors, although we do have the ability to link up with our computer installation. The step-at-a-time development of our word-processing center has, we think saved us money and training time. (10) Performance In terms of performance, the CPT equipment is excellent. (11) Moreover our service contract and warranty have covered all maintenance costs. We have software packages that check spelling and signal when a mistake occurs. (12) Using both printers, we recently prepared 1200 individually typed form letter mailings under four hours. We have no complaint about our preparation of executive reports.A. So it works very well and has so many different functions.B. Also it has reduced the confusion that exists about buying software packages.C. The train stops at each station for only fifteen minutes.D. We began with two work stations and now have four.E. Our routine letters are prepared from disc-stored masters.F. The Rotary W printer with a speed of 45 characters a second can easily handle two input stations.G. In contrast, its size and weight are ideal for carrying.H. We have not yet experienced mechanical problems so far.I. We are pleased with its performance and multi-functions.

填空题·You will hear another five short pieces.·For each piece, decide what problem at work the speaker is talking about.·Write one letter (A- H) next to the number of the piece.·Do not use any letter more than once.·You will hear the five pieces twice. A. Too many staff B. Firing unfairlyC. Few training oppornitiesD. Too many adjustmentsE. Poor earningsF. Low job satisfactionG. Poor 'leadershipH. Low job security

填空题{{B}}Section One{{/B}}· You will hear five short recordings.· For each recording, decide what the speaker is booking.· Write one letter (A-H) next to the number of the recording.· Do not use any letter more than once.· After you have listened once, replay each recording. A a seat for a concertB a table in a restaurantC a flightD a holidayE a rental carF a meeting roomG a tennis courtH a parking space

填空题Advertisers can gauge their design before putting it into effect.

填空题When you are back home, the computer knows who you are.

填空题·Look at the notes below.·You will hear a telephone conversation about arranging a meeting. Need to discuss{{U}} (9) {{/U}} Aim to produce new{{U}} (10) {{/U}} Check that the Sales Coordinator and the{{U}} (11) {{/U}}can come. Arrange for a{{U}} (12) {{/U}}to be available.

填空题1 Last week, Joanne got back from (9) .2 He visited (10) and (11) , and he advise you to go to a big city like (12) for excitement.

填空题MACROECONOMIC POLICIESFor most countries, the following four principal objectives of economic policy would apply: (1) Maintenance of employment at a high level. (2) Stable prices. (3) Economic growth. (4) Balance of payments equilibrium. These objectives are sometimes extremely difficult to achieve. A high level of employment, for example, tended to push wages and hence prices up. It also created an imbalance between exports and imports. Furthermore the competition among firms for labor tended to reduce labor productivity since workers were not always fully employed.Government will differ in the emphasis they place on each of the above objectives. (8) . At times when inflation was high, great stress was placed on bringing it down, but this had severe effects on jobs and on economic growth. The pursuit of an expansionary policy very often resulted in an increase in GDP and a fall in the level of unemployment; but was accompanied by a marked rise in the rate of inflation and a serious balance of payments deficit.In carrying out its economic policy, the government uses two principal means--fiscal policy and monetary policy. (9) Monetary policy is broadly neutral in its effects whilst fiscal and other measures can be used more discriminately--the redistribution of incomes and lower rates of corporation tax for small businesses are two examples.Government regulation of the money supply is important for economic stability. Banks will wish to keep excess reserves when they do not foresee profitable and secure opportunities to make loans. This is likely to happen during the downswing and around the bottom of a business contraction. (10) During a recession, profit-oriented banks tend to reduce the money supply by increasing their excessive reserves if the central banks did not intervene. (11) .On the other hand, banks will want to squeeze possible money supply out of any given amount of cash reserves by keeping their reserves at the bare minimum when the demand for bank loans is buoyant, profits are high, and many investments suddenly start to look profitable. (12) The authorities must intervene to prevent this. The monetary authorities can exercise monetary control in two ways: either they can attempt to control interest (i. e. the price of money) or they can endeavor to control the money supply.A Fiscal policy is concerned with taxation, subsidies and government spending; monetary policy, in contrast, is concerned with interest rates, the money supply and bank lending.B As the money supply is an important influence on aggregate demand such a contraction of money supply would exacerbate the severity of the recession.C This reduced incentive to hold excess reserves in prosperous times means that during an economic boom, the behavior of profit-oriented banks is likely to make the money supply expand, adding undesirable momentum to the booming economy and paving the way for a burst of inflation.D These objectives are sometimes extremely difficult to achieve.E When this occurs, the prosperity of banks to hold excess reserves will turn the money creation process into one of the money destruction.F For many years the main emphasis was on employment and balance of payments, but this adversely affected the pursuit of stable prices and economic growth.G When adopting monetary policy, the central bank usually takes action to change the equilibrium of the money market, that is, to alter the money supply, move the interest rate, or do both.

填空题We are living in the world where almost everything can be bought, no matter goods or services. Sometimes we tend to wonder whether we are still free to make our own decisions to choose this or that. After all, this is a commercial world. Progress always has more than one face. We begin to feel puzzled before making decisions. The variety of choices that modern life offers can create problems. People get too hurried, have trouble communicating, and often find they are incapable of planning and organizing their lives effectively. Luckily, there are some services that one can turn to for help. A woman in New York City is a professional timesaver. Millie of "Let Millie Do It" can be hired to wait for repairmen, drive children to appointments, meet relatives at the airport, pay bills, or shop. She will also water plants, take care of pets, and do certain kinds of house cleaning. For big cleaning jobs, however, it's best to get in touch with Disaster Masters, another New York City firm. (8) this includes, of course, restoring damaged wall, floors, and furniture. If you are able to pay, actually you will be relieved from a lot of dull chores. Won't this be nice? People with a communication problem might want to use Lipservice, a California firm that provides "verbal Proxy". (9) The company's staff can tell someone off, or say "I love you" in eight languages and has done so for clients in such places as Texas, Canada, England, and Australia. It is really wonderful for those who are lonely to feel some warmth. For offbeat entertainment, people in California can contact a young professional whistler. (10) If popular music is more appropriate, the imaginative host can hire the Human Jukebox. (11) When a coin is dropped into the box, he pops out and plays the selected tune on a trumpet. Have you ever entertained the idea to have such interesting experience? It is really the world as people often say "Money makes the mare go". Disorganized people can go to a "time-management consultant" who will tell them how to do more in less time, providing of course they take the advice. Insecure dressers can ask a wardrobe engineer for advice on how to dress in order to present their most favorable image, and daydreamers can liven up their existence by calling Fantasy Fulfillment, a firm that makes fantasies come true. For $150 and up, things like driving a race car, riding a camel, or living in a ghost town can be easily realized. (12) This school helps you deal effectively with all the people who want to help out, for a price. Yes, when there is some profit, there will surely the way to get it. Are you ready to pay for what you want?A. They will take care of any kind of household mess, but specialize in cleaning up after fires and floods.B. Luckily, there are some services that one can turn to for help.C. If you have something to say but can't say it for some reason, Lipservice will say it for you.D. Last, but not the least, a British consultant has started a School of Thinking.E. This man sits in a large cardboard box.F. The company has a very nice future.G. He usually gives concerts, but for a fee, he will entertain at a private party by whistling the works of classical composers.

填空题{{B}}PART TWO{{/B}}{{B}}· Read the article below about telecommunications.· Choose the best sentence from the opposite page to fill each of the gaps.· For each gap 8-12, mark one letter (A-G) on your Answer Sheet.· Do not use any letter more than once.{{/B}} {{B}}THE CUSTOMER MAY NOT RING TWICE{{/B}}Companies spend large sums of money on their telephone systems, but then use them to create the wrong image, according to Ben Lambert, International Performance Manager at a company called Octopus. He claims that many companies have an average response time of 17 seconds Some can take as long as 24 seconds to answer the phone. 'At one time you had to dial the number and wait for the exchange or an operator to connect you. You were aware that it was probably going to take time and if no-one picked up the phone you would probably hang on for 20 rings,' he says. 'Now you bang in the numbers and the phone rings at the other end almost before you have finished.{{U}} (8) {{/U}}Unless it is vital to get through, you are rarely prepared to wait as long as 24 seconds. In fact, the average response time should be five to ten seconds.'Telephonists are one of the main interfaces with the public and customers. They give the first impression of the company and by definition you get only one chance to make a first impression. The facilities manager should know the fastest response time to the telephone, the slowest response time and the average response time. Mr Lambert points to a television advertisement by a leading bank that promised an answer within four rings.{{U}} (9) {{/U}}'Banks are trying to promote themselves as service providers and this advertisement gave a very powerful message,' says Mr Lambert.Octopus estimates that telecommunications is the most expensive support service in offices, costing on average ￡1,000 per employee each year.{{U}} (10) {{/U}}Given the changes over the past ten years, the cost of communicating is likely to continue to rise. In 1986, the typical office worker had just a simple push-button, or even dialling, handset. Now the traditional desk-based telephone also has voice mail and direct dialling and the staff member relies increasingly on email, paging, video- conferencing, on-line business seduces and mobile phones. Mr Lambert says, 'Such is the importance of all this to regions and economies generally that cities are increasingly looking on communications as the key infrastructure issue.{{U}} (11) {{/U}}They are becoming as important, if not more so, than physical communications.' Telephony can sometimes get too sophisticated, though. Some American companies, for example, are refusing to install automatic answering systems that tell callers to dial extension numbers.{{U}} (12) {{/U}}This gives the opposite impression to the one that companies would like to project.A This was a very simple strategy that created a new performance measure.B Considering the cost of facilities, better systems are out of the question.C You expect an equally quick response.D Atlanta, for example, used the Olympic games as an opportunity to become one of the best places in the world for multimedia communications.E In many cases these are left on all day and the caller is passed automatically from one office to another.F It is second only to wages within the average company budget.G He claims that many companies have an average response time of 17 seconds for incoming calls.

填空题·You will hear a talk given by a business manager. The talk is about a new approach in business to reducing operating costs while at the same time improving performance.·You have to complete the sentences (23 -30) by choosing the correct ending.·Mark one letter (A, B or C).

填空题death in the 1980s in Japan, where long working hours are the norm there.

填空题· Look at the form below.· You will hear a woman making a booking for an awards ceremony. {{B}} The Marketing Week Awards{{/B}} celebrating 20 years of excellence, will take place on March 3,1998 at the {{U}}(9) {{/U}} Hotel□ Please reserve a table for {{U}}(10) {{/U}} @ ￡ 1,120.00or□ Please reserve an individual place @ {{U}}(11) {{/U}}□ Please send me a Dinner Booking FormName:Kari Mahmood Job Title: {{U}}(12) {{/U}}Company: Apollo Address:23 Mercer Street, Covent Garden, WC2H 9QBTel: 0171 674 2233 Fax: 0171 603 7884

填空题Lookatthenotesbelow.Youwillhearamanagertellingacolleagueaboutwhathappenedinameeting.

填空题·Look at the note below. ·You will hear a man calling about a room booking. {{B}} Phone Message Pad{{/B}} Data: 17th Sept. Time: 9:10 Name: {{U}}(5) {{/U}} Sex: M Room No: {{U}}(6) {{/U}} Staying Time: 17th Sept {{U}}(7) {{/U}} Sept. Price Rate: {{U}}(8) {{/U}}